NMSurf
NMSurf is a privately held New Mexico ISP founded in 1997 delivering fixed wireless broadband, FTTP fiber, GigaWave gigabit wireless, and VOIP services to residential, SMB, government, and tribal customers across more than 60 communities in New Mexico.
- Company typePrivate
- Founded1997
- HeadquartersSanta Fe, United States
- Headcount1–10
- GTM typeB2B and B2C
- OfferingServices
What NMSurf does
NMSurf, Inc. (formerly CNSP — Computer Network Service Professionals INC) is a privately held, locally owned internet service provider founded in 1997 by Albert Catanach and headquartered in Santa Fe, New Mexico. The company delivers fixed wireless broadband, Fiber to the Premise (FTTP), GigaWave symmetrical gigabit wireless, VOIP, and Managed WiFi services to residential and business customers across more than 60 New Mexico communities, including Santa Fe, Albuquerque, Rio Rancho, Española, Las Vegas, East Mountains, and tribal lands. Underlying technology includes terrestrial fixed wireless from owned tower sites with next-generation Tarana Wireless ngFWA (non-line-of-sight up to 3 miles, line-of-sight up to 15 miles), redundant 10 Gigabit backbone connections to Denver and Phoenix, and fiber routes across Santa Fe. The company operates 24/7 technical support and field-based installation crews with site survey/line-of-sight verification.
NMSurf generates revenue primarily through recurring monthly subscriptions across tiered speed plans ($59.99-$199.99/month residential, $59.99-$114.99/month business wireless), bundled VOIP ($39.95/month), Managed WiFi add-ons ($5/month), and equipment lease/sale arrangements. Contracts range from month-to-month to multi-year terms with early termination fees ($200 for 1-year, $300 for 2-year). Go-to-market is sales-led, combining direct phone sales (Santa Fe, Albuquerque, toll-free lines), website sign-up forms with coverage checks, and field technician-led site surveys, supplemented by a $25 customer referral program, content marketing via an educational blog, and earned media coverage. Customer segments are horizontally distributed across residential, SMB, and government/education/tribal institutions (SFCC, San Ildefonso Pueblo, Tesuque Pueblo, remote fire stations), with the company participating in federal Lifeline and Affordable Connectivity Program subsidies. No external funding rounds, M&A, or institutional investment have been disclosed; the business has been bootstrapped through 27 years of operations.
NMSurf firmographics
Firmographics- Name
- NMSurf
- Legal name
- NMSurf, Inc.
- Website
- https://nmsurf.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- NMSurf is a privately held New Mexico ISP founded in 1997 delivering fixed wireless broadband, FTTP fiber, GigaWave gigabit wireless, and VOIP services to residential, SMB, government, and tribal customers across more than 60 communities in New Mexico.
- Ownership category
- akta.pro rank
NMSurf industry classification
Industry- Product category
- Fixed Wireless Internet Services
- NAICS
- Wired and Wireless Telecommunications Carriers (except Satellite) (51711)
- SIC
- Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)
- akta.pro secondary industry
- Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers (HDAIABAC)
Keywords
Where NMSurf is headquartered
LocationHeadquarters
- HQ city
- Santa Fe
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
NMSurf business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain
Revenue model
- Fixed Wireless Internet Service: Monthly subscription-based internet service with multiple speed tiers ranging from 25Mbps to 500Mbps for residential and business customers. Revenue is generated through recurring monthly fees with optional equipment lease arrangements. Contracts range from month-to-month to multi-year terms with early termination fees.
- Fiber Internet Service: Fiber-to-the-premises internet service offering symmetrical speeds up to 1 Gigabit. Monthly subscription model with tiered pricing based on speed requirements.
- VOIP Phone Service: Voice over IP phone service bundled with internet packages or sold standalone. Residential service at $39.95/month with unlimited local and long-distance calls including Canada. Business pricing varies by package complexity.
- Equipment Sales and Leasing: Sale and lease of customer-premises equipment including antennas, WiFi routers, and mesh networking hardware. Equipment options include perpetual lease, lease-to-own, and outright purchase arrangements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Broadband Wireless Residential - Up to 100Mbps |
| Subscription | Monthly | Broadband Wireless Residential - Up to 200Mbps |
| Subscription | Monthly | Broadband Wireless Residential - Up to 300Mbps |
| Subscription | Monthly | Broadband Wireless Residential - Up to 400Mbps |
| Subscription | Monthly | Broadband Wireless Business - Up to 100Mbps |
| Subscription | Monthly | Broadband Wireless Business - Up to 200Mbps |
| Subscription | Monthly | Broadband Wireless Business - Up to 300Mbps |
| Subscription | Monthly | Broadband Wireless Business - Up to 400Mbps |
| Subscription | Monthly | Broadband Wireless Business - Up to 500Mbps |
| Subscription | Monthly | GigaWave Residential - 100Mbps Synchronous |
| Subscription | Monthly | GigaWave Residential - 250Mbps Synchronous |
| Subscription | Monthly | GigaWave Residential - 500Mbps Synchronous |
| Subscription | Monthly | GigaWave Residential - 1Gbps Synchronous |
| Subscription | Monthly | Fiber Residential - 100Mbps |
| Subscription | Monthly | Fiber Residential - 200Mbps |
| Subscription | Monthly | Fiber Residential - 300Mbps |
| Subscription | Monthly | Fiber Residential - 500Mbps |
| Subscription | Monthly | Fiber Residential - 1 Gigabit |
| Subscription | Monthly | VOIP Phone Service - Residential |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
NMSurf product offering
Product offeringCore offering
NMSurf is a locally owned Internet Service Provider delivering fixed wireless broadband and Fiber to the Premise (FTTP) connectivity across New Mexico. The company provides residential and business internet tiers ranging from 25Mbps to 1Gbps symmetrical, supplemented by VOIP phone service and managed WiFi add-ons, all operated over its own tower sites and redundant 10 Gigabit backbone connecting New Mexico to Denver and Phoenix.
Product overview
NMSurf is a local Internet Service Provider (WISP) offering a portfolio of connectivity services centered on Fixed Wireless and Fiber to the Premise technologies. The core product portfolio includes Fixed Wireless Internet (up to 100Mbps), Broadband Wireless using next-generation ngFWA technology (up to 400Mbps), GigaWave Wireless with symmetrical gigabit speeds (up to 1000Mbps), and Fiber to the Premise FTTP (up to 1 Gigabit symmetrical). These are supplemented by VOIP Phone Service, Managed WiFi add-ons, and government assistance programs (Lifeline, Affordable Connectivity Program). All services operate on NMSurf's redundant network infrastructure connecting New Mexico to Denver, Phoenix, and Albuquerque.
Differentiator
Problem solved
Functional benefit
Products and services
- Fixed Wireless Internet Fixed wireless broadband internet service that transmits data directly from tower sites to customer-mounted antennas, requiring line of sight. Provides residential and business subscribers with unlimited data across multiple speed tiers.
- Broadband Wireless Advanced fixed wireless broadband service using next-generation ngFWA technology providing non-line-of-sight coverage up to 3 miles and line-of-sight coverage up to 17 miles. Supports speeds up to 400Mbps download with unlimited data for residential and business customers.
- GigaWave Wireless Premium wireless internet service requiring clear line of sight up to 5 miles from tower sites. Offers symmetrical speeds ranging from 100Mbps to 1 Gigabit (1000Mbps) for both download and upload for residential and business customers.
- Fiber to the Premise (FTTP) Fiber optic internet service providing symmetrical speeds from 100Mbps to 1 Gigabit directly to customer premises in select Santa Fe areas. Described as future-proof technology with unlimited data and high reliability for residential and business subscribers.
- VOIP Phone Service Voice over IP phone service for residential and business customers. Residential service priced at $39.95/month with unlimited local and long-distance calls including Canada, voicemail to email/text. Business packages include single lines, fax lines, and hosted cloud PBX solutions.
- Managed WiFi Managed WiFi add-on service priced at $5/month providing whole-home mesh WiFi coverage using WiFi 6 or WiFi 7 routers. Bundled complimentary for new installations up to 3,000 square feet for a limited time.
Quantifiable outcome
- Fixed wireless speeds up to 400Mbps in select areas, GigaWave service up to 1Gbps synchronous, latency as low as 20ms for business plans
- +2 more outcomes
Companies that use NMSurf
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles3 records
NMSurf technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
NMSurf partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- Tesuque PueblocoreInstallation of upgraded internet service in the Tesuque Pueblo area, expanding broadband access to tribal lands and surrounding communities.
- Santa Fe Community College (SFCC)minorDeployment of wireless service in SFCC neighborhoods, providing broadband access to college community and surrounding areas.
- San Ildefonso PueblocorePartnership to deliver Gigabit broadband internet to San Ildefonso Pueblo and surrounding rural areas. NMSurf deployed infrastructure to provide high-speed connectivity to tribal community, addressing critical broadband access needs in underserved Native American territory.
- WISPA (Wireless Internet Service Providers Association)minorNMSurf is a member of WISPA, the Wireless Internet Service Providers Association. Through membership, the company stays current on wireless internet industry news and trends.
Scale indicators5 records
Recent moves8 records
Expansion highlights5 records
NMSurf competitors and assessment
Company assessmentBroad incumbents
- Lumen Technologies (CenturyLink): Legacy ILEC and fiber/wholesale carrier with significant DSL and fiber footprint across New Mexico. Competes head-to-head with NMSurf in Santa Fe, Albuquerque, and surrounding metros with established enterprise and residential broadband products.
- Starlink (SpaceX): LEO satellite broadband service with strong appeal in rural and mountainous geographies — NMSurf's core footprint. Competes on coverage ubiquity rather than speed/latency, but rapidly improving on both metrics and winning rural customers nationally.
- T-Mobile Home Internet: National 5G fixed wireless access service from a Tier-1 mobile carrier. Direct substitute for NMSurf's rural broadband offering, leveraging T-Mobile's massive 5G spectrum holdings and nationwide scale to compete aggressively on price in rural NM.
- AT&T Internet Air: National 5G fixed wireless home internet service from a Tier-1 carrier. Competes directly with NMSurf in suburban and rural NM markets where AT&T wireless coverage overlaps, leveraging nationwide scale and bundled mobile offerings.
Direct peers
- Vexus Fiber: Regional fiber-to-the-home ISP rapidly expanding across Texas, New Mexico, and Louisiana. Comparable as a retail fiber broadband provider targeting similar residential and SMB customers in mid-sized southwestern markets with gigabit symmetrical offerings.
- Rise Broadband: Largest U.S. fixed wireless ISP serving rural and suburban markets across 16 states. Comparable business model, technology (fixed wireless + fiber), and customer segment (underserved residential and SMB), but at significantly greater scale.
- Higher Speed Internet: New Mexico-based fixed wireless ISP serving residential and business customers in underserved areas of the state. Direct head-to-head competitor with similar fixed wireless technology, pricing tiers, and customer segments.
- Sacred Wind Communications: Tribal-focused WISP serving Navajo Nation in rural New Mexico with fixed wireless and fiber broadband. Closest comparable to NMSurf in geography, target customers (tribal/rural), and technology stack, including federal broadband grant execution.
- Lobo Internet Services: New Mexico-based independent ISP offering fixed wireless and fiber services to residential and business customers. Direct local competitor with overlapping service territory in the Albuquerque/Santa Fe corridor.
- Plateau Telecommunications: Regional incumbent and competitive carrier providing fixed broadband and voice services across eastern New Mexico. Comparable as a multi-service rural telecom operator offering bundled internet, voice, and fiber solutions to residential and SMB customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
NMSurf social profiles
Digital presenceNMSurf financial estimates
Financial estimateRevenue estimate
Valuation estimate
NMSurf leadership team
Management profileNumber of profiles
Profiles1 record
NMSurf funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NMSurf M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NMSurf
What does NMSurf do?
NMSurf is a locally owned Internet Service Provider delivering fixed wireless broadband and Fiber to the Premise (FTTP) connectivity across New Mexico. The company provides residential and business internet tiers ranging from 25Mbps to 1Gbps symmetrical, supplemented by VOIP phone service and managed WiFi add-ons, all operated over its own tower sites and redundant 10 Gigabit backbone connecting New Mexico to Denver and Phoenix.
Is NMSurf a public or private company?
NMSurf is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was NMSurf founded?
NMSurf was founded in 1997. It employs 1 to 10 people.
Where is NMSurf based?
NMSurf is headquartered in Santa Fe, United States, in the North America region.
How does NMSurf make money?
Four revenue lines are on record. Fixed Wireless Internet Service is the primary driver. The others are fiber Internet Service, VOIP Phone Service and equipment Sales and Leasing.
Who are NMSurf's main competitors?
Broad incumbents on record are Lumen Technologies (CenturyLink), Starlink (SpaceX), T-Mobile Home Internet and AT&T Internet Air. Direct peers are Vexus Fiber, Rise Broadband, Higher Speed Internet, Sacred Wind Communications, Lobo Internet Services and Plateau Telecommunications.
Does NMSurf have an API?
No public API is recorded for NMSurf.
What industry is NMSurf in?
NMSurf's product category is Fixed Wireless Internet Services. Its primary akta.pro industry code is HDAIADAE, Fiber ISPs (FTTH/FTTP Retail Providers), with a secondary code of HDAIABAC, Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers. Its NAICS code is 51711 and its SIC code is 4813.