What Gemeente Hengelo does

Gemeente Hengelo is a Dutch municipality (gemeente) located in the province of Overijssel, administering local government services to approximately 81,000 residents and local businesses in the city of Hengelo. Its mandate encompasses statutory functions including civil registry (BRP) administration, passport and driver's license issuance, municipal tax collection (OZB, waste levies, sewerage charges), building permits, social welfare administration under the Participatiewet and Wmo, and youth care coordination. The municipality is governed by a gemeenteraad (council) and a college van burgemeester en wethouders (executive), currently led by Burgemeester Sander Schelberg following installation of a new five-party coalition in 2026.

The municipality's technology stack is built on a Smartsite CMS (Seneca) platform, delivered through the hengelo.nl website with features including the Mijn Hengelo citizen portal, the Eloket appointment and contact-form system (integrated with national DigiD authentication), and the Praat mee citizen-participation platform. Distribution is omnichannel: in-person service counters at the city hall (Burg. van der Dussenplein 1, open Mon–Fri 08:30–20:00), the digital self-service portal, a general telephone line (14 074), and WhatsApp. The municipality is GDPR/AVG and BIO-compliant and operates under the regulatory oversight of the Dutch public-law framework.

Funding is sourced from municipal taxes, national and provincial government grants, and service fees rather than commercial revenue. The municipality collaborates closely with regional partners — most notably the Wijkracht Hengelo consortium (7 care organizations, 14 subcontractors) for social support, the GGD regional health service, school boards, housing corporation Welbions, and six neighboring Twente municipalities on shared youth-care and education initiatives. Service delivery spans three core segments: residents (Inwoners), entrepreneurs (Ondernemers), and visitors (Bezoekers), with digital accessibility and citizen participation framed as the primary value drivers.

Name

Gemeente Hengelo

Legal name

Gemeente Hengelo

Website

https://hengelo.nl

Company type

Private

Founded year

1802

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Gemeente Hengelo is a Dutch municipality administering statutory local government services — including civil registry, tax collection, social welfare, permits, and youth care — to approximately 81,000 residents and local businesses in Hengelo, Overijssel, funded by taxes, government grants, and service fees.

Ownership category

akta.pro rank

Product category

Local Government Administration

NAICS

Religious, Grantmaking, Civic, Professional, and Similar Organizations (813)

SIC

Services-Social Services (8300)

akta.pro primary industry

Local Education Authorities & Municipal Education Offices (EDADABAD)

Keywords

• Municipal government services
• Local public administration
• Civil registry services
• Social support programs
• Urban planning permits

Headquarters

HQ city

Hengelo

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Municipal taxes (gemeentelijke belastingen): The municipality collects various taxes and levies from residents and businesses including onroerendezaakbelasting (OZB), afvalstoffenheffing (waste levy), and sewerage charges. These fund essential services such as road maintenance, street lighting, education, and cultural activities.
2. Government funding and subsidies: Central government funding and various subsidies for municipal programs including social welfare (Participatiewet), healthcare support (Wmo), youth care, and urban development projects.
3. Service fees and permits: Fees collected for various municipal services including passport/ID applications, driver's licenses, building permits, and other administrative services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Gemeente Hengelo is a Dutch municipality that administers local government services for residents, entrepreneurs, and visitors of Hengelo. Its core offerings include civil affairs and identity documents (passports, ID cards, driver's licenses, BRP extracts), municipal permits and zoning, taxes and levies collection, social support under the Wmo and Participatiewet, waste management, urban planning, youth care (Jeugdhulpteam), and community participation programs such as Buurtbon. Services are delivered through a city hall service counter, a citizen portal (Mijn Hengelo), online appointment booking (Eloket), telephone (14 074), and WhatsApp.

Product overview

Gemeente Hengelo offers a unified citizen services platform comprising digital self-service portals and in-person municipal services. The core digital offering includes Mijn Hengelo (personal citizen portal), appointment booking, and specialized service modules for documents (passports, ID cards, driving licenses), civil registry services (BRP extracts), address changes, social support (Wmo), public space reporting, and neighborhood improvement initiatives (Buurtbon). Youth assistance services are also integrated through school-based teams. All services are accessible via the hengelo.nl website, with authentication through the national DigiD system.

Differentiator

Problem solved

Functional benefit

Products and services

• Mijn Hengelo (Citizen portal) Personal portal for residents to access municipal services and manage their interactions with the municipality online, with DigiD authentication.
• Passport and identity card applications Digital service allowing Hengelo residents to apply for or renew passports and identity cards at the municipality.
• Driving license applications and renewal Digital service for applying for or renewing Dutch driving licenses through Gemeente Hengelo.
• BRP (Personal Records Database) extracts Service for requesting civil registry extracts from the Personal Records Database (BRP).
• Public space reporting (Melding openbare ruimte) Citizen reporting service for issues in public spaces such as damage, litter, or maintenance needs.
• Change of address notification (Verhuizing doorgeven) Digital notification service for reporting a change of address to the municipality.
• Wmo social support (Wet maatschappelijke ondersteuning) Social support services under the Dutch Social Support Act (Wmo), provided in collaboration with Wijkracht Hengelo and 7 care organizations.
• Appointment booking (Afspraak maken) Digital appointment booking, changing, or canceling system for in-person visits to the city hall.
• Buurtbon (neighborhood improvement funding) Neighborhood credit subsidy allowing Hengelo residents to apply for funding to improve their local area.
• Jeugdhulpteam op school (Youth assistance team at schools) Youth assistance team service at schools providing mental health and social support to students in Hengelo and 6 other Twente municipalities.

Quantifiable outcome

• Digital accessibility commitment with independent research and continuous improvement
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and major.

• CultuurwijsHengelo partnerscoreStrategic or Co-development Partner · 29 January 2026Broad cultural education collaboration including school boards, cultural organizations, Saxion Academie voor Pedagogiek, and the municipality signing the Breed Cultuureducatie Akkoord Hengelo for 2025-2029.
• Wijkracht HengelocoreStrategic or Co-development PartnerWijkracht Hengelo is a collaboration of 7 care organizations and social welfare organizations, working together with 14 subcontractors and the municipality of Hengelo to provide the right support in neighborhoods. They help residents with questions about care, well-being, finances, and practical support.
• GGD (Gemeentelijke Gezondheidsdienst)coreStrategic or Co-development PartnerRegional health service participating in the Jeugdhulpteam (Youth Help Team) collaboration across 7 Twente municipalities, providing school-based healthcare support.
• Jeugdhulppartijen (Youth care providers)coreStrategic or Co-development PartnerHealthcare institutions including Mediant, Karakter, Accare, Jarabee, and Omega groep collaborating with municipalities and schools for youth care teams.
• Schoolbesturen TwentecoreStrategic or Co-development PartnerEducational boards including OSG, Attendiz, Symbio, and Sotog collaborating with municipalities for school-based youth help teams.
• Gemeenten Borne, Hof van Twente, Enschede, Almelo, Twenterand en HellendoorncoreStrategic or Co-development PartnerSeven Twente municipalities collaborating on youth care teams (Jeugdhulpteam), sharing resources and best practices for supporting children and families.
• WelbionsmajorStrategic or Co-development PartnerHousing corporation participating in neighborhood approach (wijkaanpak) for Groot Driene, collaborating on social issues and housing improvements.
• Politie (Police)majorStrategic or Co-development PartnerLocal police participating in neighborhood approach programs and safety initiatives in Hengelo.
• GBTwentecoreOthersMunicipal tax collection service handling collection of municipal taxes including OZB, waste levies, and sewerage charges on behalf of Hengelo.

Scale indicators6 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• Gemeente Oldenzaal: Smaller Twente municipality in the same Overijssel province. Comparable statutory services and regional context, useful as a peer benchmark for service delivery at smaller scale.
• Gemeente Almelo: Twente region municipality participating in the same 7-municipality Jeugdhulpteam collaboration. Similar mid-sized Dutch municipality delivering the same statutory services (BRP, Wmo, Participatiewet, permits).
• Gemeente Enschede: Largest municipality in the Twente region and a direct collaborator with Hengelo on the 7-municipality Jeugdhulpteam. Comparable in service portfolio, statutory duties, and Dutch municipal governance structure, though larger in population.
• Hof van Twente: Collaborating Twente municipality in the Jeugdhulpteam. Smaller rural municipality in the same region with comparable statutory duties and partnership structures.
• Gemeente Borne: Smaller neighboring Twente municipality collaborating with Hengelo on the Jeugdhulpteam. Same statutory functions and governance model, providing a useful comparison for service delivery efficiency at smaller scale.

Broad incumbents

• Gemeente Amsterdam: Largest Dutch municipality delivering the same statutory services (BRP, GBA, OZB, Wmo, permits) but at metropolitan scale. Useful as a benchmark for digital service delivery maturity and innovation capacity for municipal functions.
• Gemeente Utrecht: Major Dutch municipality with similar statutory mandate and well-developed digital citizen services (comparable to Mijn Hengelo portal). Demonstrates scale-up potential for Hengelo's digital-first strategy.

Others

• VNG (Vereniging van Nederlandse Gemeenten): Dutch association of municipalities representing all 342 gemeenten. Functions as an ecosystem enabler, providing shared services, advocacy, and policy frameworks that Hengelo leverages for central government engagement.

Regional players

• Gemeente Deventer: Overijssel province municipality of similar mid-size, delivering the same Dutch statutory municipal services. Useful peer for benchmarking digital service delivery and social welfare program design.
• Gemeente Zwolle: Provincial capital of Overijssel, the same province as Hengelo. Operates the same Dutch municipal mandate but as a larger urban center with different scale economies and citizen demographics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights1 record

Customer concentration

• YouTubeyoutube.com/user/GemeenteHengeloOV
• Facebookfacebook.com/gemeentehengelo
• LinkedInlinkedin.com/company/gemeente-hengelo
• Instagraminstagram.com/gemeentehengelo

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Hengelo