Valmar
Valmar Support Services is an Australian not-for-profit founded in 1966 that delivers disability, aged care, and community transport services across 13 NSW and ACT offices, funded primarily through the NDIS, Home Care Packages, and Commonwealth Home Support Program.
- Company typePrivate
- Founded1966
- HeadquartersTumut, Australia
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Valmar does
Valmar Support Services Limited is an Australian not-for-profit company, limited by guarantee, headquartered at 63-65 Russell Street, Tumut NSW, that delivers community-based disability, aged care, and community transport services across the Australian Capital Territory, the Riverina/Southwest Slopes, and the Southern Tablelands of New South Wales. Founded in 1966, the organisation operates from 13 office locations plus dedicated community transport depots in nine regional hubs, employing 251-500 staff and serving people with disabilities, frail aged individuals aged 65+ (50+ for Aboriginal/Torres Strait Islander), and transport-disadvantaged populations.
The company's offerings sit in three service lines: Disability Services (including group living, drop-in community support, lifestyle and social programs, flexible respite, and a Transition to Work Program plus supported employment through social enterprises in timber manufacturing, resource recovery recycling, and Snowy Valley Composting); Community Aged Care (Home Care Packages across four government-defined care levels plus the Commonwealth Home Support Program covering domestic assistance, personal care, meals, social support, respite, and home modifications); and Community Transport for frail aged, people with disabilities, and transport-disadvantaged individuals across regional NSW and ACT. Revenue is generated through managed-services arrangements under three Australian Government funding streams (NDIS, Home Care Packages, and Commonwealth Home Support Program), with prices largely government-set (e.g., 17.5% fee for full pensioners under HCP) and client contributions applied on income assessment where subsidies do not cover full costs. Distribution is direct: in-person support workers deliver services at client homes, group homes, and community settings; intake occurs through a centralised 1300 VALMAR phone line, the Australian Government's My Aged Care referral portal, and NDIS plan access.
The technology footprint is limited to a generic care support service delivery platform; no proprietary software, no mobile application, no APIs or SDKs, and no AI/ML capabilities are disclosed. The organisation is governed by a voluntary Board of Directors, is income-tax exempt, holds deductible gift recipient status, and has no parent company, no venture capital or private equity backing, and no disclosed acquisitions or funding rounds. The NDIS Quality and Safeguards Commission has issued a penalty against the company following a serious incident, which the organisation publicly accepted and addressed through renewed staff training in client swallowing and dysphagia management.
Valmar firmographics
Firmographics- Name
- Valmar
- Legal name
- Valmar Support Services Limited
- Website
- https://valmar.com.au
- Company type
- Private
- Founded year
- 1966
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Valmar Support Services is an Australian not-for-profit founded in 1966 that delivers disability, aged care, and community transport services across 13 NSW and ACT offices, funded primarily through the NDIS, Home Care Packages, and Commonwealth Home Support Program.
- Ownership category
- akta.pro rank
Valmar industry classification
Industry- Product category
- Disability and Aged Care Services
- NAICS
- Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241)
- SIC
- Services-Social Services (8300), Services-Home Health Care Services (8082)
- akta.pro primary industry
- Disability Services & Independent Living Support (BPAGAEAG)
- akta.pro secondary industries
- Disability Services & Independent Living Support (BPAGACAG), Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)
Keywords
Where Valmar is headquartered
LocationHeadquarters
- HQ city
- Tumut
- HQ country
- Australia
- HQ region
- Oceania
Offices13 records
Markets served
Valmar business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- NDIS Funded Disability Services: Valmar provides disability support services funded through the National Disability Insurance Scheme. The NDIS has a pricing structure that Valmar and all other disability service providers must follow. Price lists are updated periodically and available for download.
- Home Care Packages: Individually assessed and allocated aged care funding from the Australian Government to support older Australians. Government-set fee of 17.5% for full pensioners. Services are debited from the allocated package funding.
- Commonwealth Home Support Program: Subsidized by the Australian Government for people 65+ (50+ for Aboriginal/Torres Strait Islander). Government subsidy often doesn't cover full costs, so client contributions may be necessary. Special consideration for financial hardship.
- Community Transport Services: Specialized community transport services for the frail aged, people with disabilities, and transport-disadvantaged individuals in regional NSW and ACT areas.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Home Care Package Level 1 - Basic care needs |
| Subscription | Pay-as-you-go | Home Care Package Level 2 - Low-level care needs |
| Subscription | Pay-as-you-go | Home Care Package Level 3 - Intermediate care needs |
| Subscription | Pay-as-you-go | Home Care Package Level 4 - High-level care needs |
| Other | Pay-as-you-go | NDIS Funded Disability Services |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
Valmar product offering
Product offeringCore offering
Valmar Support Services Limited is a not-for-profit community care organisation that delivers disability support, community aged care, and community transport services across regional New South Wales and the Australian Capital Territory. Services are funded primarily through the Australian Government's National Disability Insurance Scheme (NDIS), Home Care Packages, and the Commonwealth Home Support Program, and are delivered in person by support workers at client homes, group homes, and community settings.
Product overview
Valmar Support Services operates as a not-for-profit organization offering a unified portfolio of community support services. The core offerings consist of three main service areas: Disability Services (including group living, drop-in support, lifestyle programs, and employment via social enterprises), Community Aged Care (comprising Home Care Packages and Commonwealth Home Support Programs), and Community Transport. Services are tailored to individual needs and delivered across multiple NSW and ACT regions.
Differentiator
Problem solved
Functional benefit
Products and services
- Disability Services Comprehensive support services for adults and young adults with disabilities covering independent and group living, drop-in community support, lifestyle and recreational activities, flexible respite, transition-to-work programs, and supported employment through social enterprises. Delivered as a registered NDIS provider.
- Home Care Package Government-allocated, individually assessed aged care funding packaged across four levels (basic, low-level, intermediate, high-level care needs) that supports older Australians to live safely and independently at home. Services are debited from the package funding with a 17.5% government-set fee for full pensioners and additional fees determined by income and asset tests for partial pensioners or non-pensioners.
- Commonwealth Home Support Program Australian Government-subsidised entry-level support program for people aged 65 and over (or 50 and over for Aboriginal or Torres Strait Islander people) who need assistance to remain living at home. Includes domestic assistance, personal care, meals, social support, respite, home modifications, gardening, and home maintenance, with client contributions possible where the subsidy does not cover full costs.
- Community Transport Reliable, specialised community transportation for the frail aged, people with disabilities, and transport-disadvantaged individuals across multiple NSW and ACT regions, supporting access to medical appointments, shopping, social activities, and community participation.
- Supported Employment (Social Enterprises) Social enterprises offering paid employment opportunities for people with disabilities across timber manufacturing, a resource recovery recycling plant, and Snowy Valley Composting in the Tumut and Yass regions.
- Meals on Wheels Nutritious meals cooked in the Tumut kitchen using local produce and delivered to clients in the Tumut, Gundagai, Lockhart, and Urana areas, with frozen meal options available.
Companies that use Valmar
Customer profileSegments3 records
Ideal customer profiles3 records
Valmar technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Valmar partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- Australian Government - My Aged CarecoreValmar works with the Australian Government's My Aged Care system to assist clients with assessments, eligibility determinations, and registration for the Commonwealth Home Support Program. This is a core government partnership essential to service delivery for aged care clients.
- National Disability Insurance Scheme (NDIS)coreValmar is a registered NDIS provider offering disability support services funded through the NDIS pricing structure. The organization has been a supporter of the scheme since its inception, providing services across disability, accommodation, and employment programs.
- NDIS Quality and Safeguards CommissionminorRegulatory oversight body for NDIS service providers. Valmar has worked closely with this commission following an incident, implementing process audits, staff training in client swallowing and dysphagia, and ongoing improvement resources.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
Valmar competitors and assessment
Company assessmentDirect peers
- Achieve Australia: NSW-based NFP providing disability accommodation, day programs, and supported employment. Highly aligned with Valmar's social enterprise and group living offerings.
- Northcott: NSW-based NFP providing NDIS disability services, accommodation, and therapy. Overlaps Valmar's disability services portfolio and Sydney/NSW geography, with similar service model.
- Cerebral Palsy Alliance: NSW-focused NFP delivering disability services, allied health, and supported accommodation under NDIS. Comparable participant segments, NDIS funding model, and regional NSW reach as Valmar.
- Each: Australian NFP providing disability, mental health, and aged care services across multiple states. Comparable multi-program service model and participant segments to Valmar.
- Sunnyfield: NSW NFP providing disability accommodation, Supported Independent Living, and community participation. Highly comparable to Valmar's group living and lifestyle support offerings.
- Mercy Connect (Mercy Services): Faith-based NFP providing disability, aged care, and community support across NSW. Comparable service mix and community-based delivery model to Valmar.
Broad incumbents
- Aruma: Large Australian NFP formed from the merger of House with No Steps and Scope Australia, providing disability, allied health, and employment services. Directly comparable to Valmar's NDIS and supported employment offerings, with national rather than regional scope.
- Bolton Clarke: Major Australian aged care and home care provider (formerly Royal District Nursing Service). Directly comparable to Valmar's community aged care and home-based service delivery model.
- Life Without Barriers: One of Australia's largest not-for-profit disability, aged care, and youth services providers. Closely comparable to Valmar on mission and service mix (NDIS, aged care, community programs), though operating at national scale rather than regional.
- Australian Unity: Large mutual enterprise delivering Home Care Packages, aged care, and community services across Australia. Comparable to Valmar's Home Care Package and CHSP offerings at much greater national scale.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Valmar social profiles
Digital presenceValmar financial estimates
Financial estimateRevenue estimate
Valuation estimate
Valmar leadership team
Management profileNumber of profiles
Valmar funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Valmar M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Valmar
What does Valmar do?
Valmar Support Services Limited is a not-for-profit community care organisation that delivers disability support, community aged care, and community transport services across regional New South Wales and the Australian Capital Territory. Services are funded primarily through the Australian Government's National Disability Insurance Scheme (NDIS), Home Care Packages, and the Commonwealth Home Support Program, and are delivered in person by support workers at client homes, group homes, and community settings.
Is Valmar a public or private company?
Valmar is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Valmar founded?
Valmar was founded in 1966. It employs 251 to 500 people.
Where is Valmar based?
Valmar is headquartered in Tumut, Australia, in the Oceania region.
How does Valmar make money?
Four revenue lines are on record. NDIS Funded Disability Services are the primary driver. The others are home Care Packages, commonwealth Home Support Program and community Transport Services.
Who are Valmar's main competitors?
Direct peers on record are Achieve Australia, Northcott, Cerebral Palsy Alliance, Each, Sunnyfield and Mercy Connect (Mercy Services). Broad incumbents are Aruma, Bolton Clarke, Life Without Barriers and Australian Unity.
Does Valmar have an API?
No public API is recorded for Valmar.
What industry is Valmar in?
Valmar's product category is Disability and Aged Care Services. Its primary akta.pro industry code is BPAGAEAG, Disability Services & Independent Living Support, with a secondary code of BPAGACAG, Disability Services & Independent Living Support. Its NAICS code is 62412 and its SIC code is 8300.