What Mercy Connect does

Mercy Connect is a not-for-profit disability support organization headquartered in Thurgoona, New South Wales, Australia, founded in 2002 and operating for over 23 years. It is a registered NDIS provider (NDIA Provider: 4050 003 084) delivering person-centered disability support services to more than 150 people with disability across the Albury Wodonga and Central West NSW regions. Its service portfolio includes Supported Independent Living (SIL), Short Term Accommodation (STA), Children's Respite, Behaviour Support Services, Support Coordination, Daily Living Skills development, and Day Programs delivered through three facility locations: St John's in Thurgoona, Catherine's Corner in Lavington, and Illamatta Way in Orange. The organization also operates purpose-built Specialist Disability Accommodation (SDA) properties, including Basil House in Thurgoona and Grevillea in Orange, providing 24/7 staffed high-physical-support housing.

Mercy Connect's core technology is service delivery rather than software; it operates no proprietary platform, app, or API and functions as a face-to-face support provider. The business model is primarily a subscription-equivalent recurring revenue stream funded through individual NDIS participant plans at NDIS Pricing Arrangements price limits, with service agreements aligned to the NDIS Terms of Business. Secondary revenue comes from tax-deductible donations through the Grow A Home capital campaign and hand2heart program, plus a small merchandise shop selling participant-made woodwork and arts/crafts products (e.g., coffee cups at AUD 15, drink bottles at AUD 20). Go-to-market is sales-led, relying on direct enquiries, community referrals, healthcare provider partnerships, and listing on the NDIS Provider Directory.

The organization is governed as an independent non-profit with Australian Business Number 45 075 648 378 and no parent-subsidiary relationship disclosed, though it appears affiliated with the broader Catholic Mercy tradition through Mercy Institute. Its executive leadership team comprises Caroline Cummins, Jessie Arney, Felicity Lawes, and Max Wang, with additional leadership identified as Trent Dean (Founder & Chief Executive Officer) and Tom Krause (Chief Financial Officer). Strategic partnerships span healthcare (Albury Wodonga Health), education (Wodonga TAFE), local government (Albury City Council), disability employment (The Personnel Group), and community organizations (Carevan Foundation, FoodShare, Rotary Club of Albury Foundation).

Name

Mercy Connect

Legal name

Mercy Connect

Website

https://mercyconnect.org.au

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

251–500 employees

Short description

Mercy Connect is a not-for-profit NDIS-registered disability support provider in regional NSW, Australia, delivering Supported Independent Living, Short Term Accommodation, Behaviour Support, Support Coordination, Daily Living Skills, and Day Programs to more than 150 participants across Albury Wodonga and the Central West.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Other Residential Care Facilities (62399)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGACAG)

akta.pro secondary industry

Respite Care for Adults with Disabilities / Special Needs (HSABAGAI)

Keywords

• Disability support services
• Supported independent living
• NDIS service provider
• Specialist disability accommodation
• Behaviour support services

Headquarters

HQ city

Orange

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. NDIS Funded Services: Mercy Connect operates as an NDIS registered provider (NDIA Provider: 4050 003 084) delivering funded disability support services. Revenue is generated through participant NDIS plans, with service agreements aligned to the NDIS price guide. Services include Supported Independent Living, Short Term Accommodation, Behaviour Support, Support Coordination, and Daily Living Skills.
2. Donations and Charitable Contributions: The organization accepts donations through its 'Grow A Home' campaign to fund purpose-built accommodation for Australians with disability in regional NSW. Donations support both short-term and permanent housing development.
3. Shop Products: Mercy Connect operates a shop selling handmade products created by participants through their Woodwork program and Arts and Crafts program, including Mercy Connect Coffee Cups ($15) and Drink Bottles ($20).

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Mercy Connect is an NDIS-registered not-for-profit provider delivering in-person disability support services across regional NSW, Australia. Its service portfolio includes Supported Independent Living (SIL), Short Term Accommodation (STA), Children's Respite, Behaviour Support, Support Coordination, Daily Living Skills, and Day Programs, supplemented by a Grow A Home accommodation initiative and a participant-made merchandise shop.

Product overview

Mercy Connect is a registered NDIS provider offering a portfolio of disability support services across regional NSW, Australia. The organization operates a service-based model centered around Supported Independent Living (SIL), Short Term Accommodation (STA), Behaviour Support Services, Support Coordination, Daily Living Skills, and Day Programs. These services are delivered through physical locations in Albury, Orange, and surrounding areas, supported by trained disability support workers and clinical staff. Mercy Connect also operates a merchandise shop featuring handcrafted items produced by participants in its Woodwork and Arts and Crafts programs. The organization does not offer a software product or platform, but rather delivers face-to-face support services funded through NDIS plans.

Differentiator

Problem solved

Functional benefit

Brands

• Grow A Home: A donation and housing initiative providing short-term and permanent accommodation for Australians with disability in regional NSW. The program has built purpose-built homes and supports over 150 people with disability.
• hand2heart program

Products and services

• Supported Independent Living (SIL)

Quantifiable outcome

• Supporting over 150 people with disability
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered minor and core.

• The Carevan FoundationminorStrategic or Co-development PartnerCommunity partnership supporting people with disability in the Albury Wodonga region through collaborative initiatives.
• Albury Wodonga Regional FoodShareminorStrategic or Co-development PartnerPartnership providing food security support services to participants and their families in the Albury Wodonga region.
• Rotary Club of Albury FoundationminorStrategic or Co-development PartnerCommunity partnership with Rotary Club supporting disability services and community initiatives in the Albury region.
• Albury Wodonga HealthcoreStrategic or Co-development PartnerHealthcare partnership providing integrated health and disability support services, supporting participants' overall wellbeing and healthcare access.
• The Personnel GroupminorStrategic or Co-development PartnerCollaboration with disability employment and personnel services to support participants' employment goals and workforce development.
• Wodonga TAFEcoreStrategic or Co-development PartnerEducation partnership providing vocational training, skill development, and educational pathways for participants in the Albury Wodonga region.
• Albury City CouncilcoreStrategic or Co-development PartnerLocal government partnership supporting community inclusion initiatives, accessibility improvements, and community development programs for people with disability.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Life Without Barriers: One of Australia's largest non-profit NDIS and community services providers, delivering disability, aged care, and child protection services across multiple states. Directly comparable to Mercy Connect in operating model, NDIS funding reliance, and disability support service portfolio.
• Yooralla: Victorian-based NDIS provider delivering disability accommodation, respite, and support services. Comparable service portfolio to Mercy Connect with similar non-profit operating structure, though concentrated in Victoria rather than NSW.
• Multicap: Non-profit disability services provider operating across Queensland, NSW, and Victoria with SIL, respite, SDA, and day programs. Highly comparable in scale, service mix, and regional/non-metro operating model to Mercy Connect.
• Cerebral Palsy Alliance: NDIS-registered disability services provider offering accommodation, therapy, and lifestyle supports across NSW and ACT. Overlaps with Mercy Connect on Supported Independent Living, respite, and therapy-adjacent services in NSW.
• Northcott: NSW-based NDIS provider delivering therapy, accommodation, respite, and support coordination services. Operates in overlapping NSW geographies and offers a similar mix of disability services including SIL and STA.
• Sunnyfield: NSW non-profit disability services provider offering Supported Independent Living, Short Term Accommodation, community participation, and lifestyle supports. Direct competitor in NSW for similar disability cohorts and NDIS-funded services.
• Aruma (formerly House with No Steps): Large national NDIS-registered disability services provider offering Supported Independent Living, accommodation, and community participation across Australia. Direct competitor in the same disability services category with overlapping service lines and similar not-for-profit heritage.

Others

• National Disability Services (NDS): Australian peak body representing non-profit disability service providers, including NDIS-registered providers like Mercy Connect. Comparable as an ecosystem participant rather than direct competitor; relevant for industry positioning and policy advocacy.

Emerging players

• Affinity Disability Support: Smaller Australian NDIS provider offering core supports, SIL, and community participation with a focus on regional areas. Comparable service offering and participant base, though at smaller scale than Mercy Connect.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/mercyconnect

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mercy Connect