Crestline IT Services

What Crestline IT Services does

Crestline IT Services is a Canadian managed IT services provider (MSP) headquartered in Aurora, Ontario, with additional offices in Ottawa and Barrie. Founded in 2015 by Perry Stathopoulos through the acquisition of an existing IT services business, the company delivers managed IT support, cloud solutions, cybersecurity services, and custom software development to small and mid-sized businesses (SMBs) typically with 10-50 users. Crestline serves 30+ organizations supporting 500+ end users across multiple industries in Ontario. The target customer profile is operating-budget IT spend for SMBs that lack internal IT leadership, distinguishing the company from transactional break-fix providers and from enterprise-focused MSPs.

The company's service portfolio centers on subscription-based managed IT services priced from $1,000/month, which typically include helpdesk support, network monitoring, backup management, and endpoint administration. Its proprietary cloud platform, vDesktop Cloud, launched in 2020, provides hosted virtual desktop infrastructure for SMB clients and adds a software-style recurring revenue line on top of the managed-services base. Cybersecurity services are layered onto managed IT contracts, and bespoke software development work is performed for clients requiring custom integrations. The 2018 acquisition of Compulite IT Solutions expanded technical capability, and the 2022 partnership with Betatech Technologies broadened the partner ecosystem supporting Ontario SMB customers. A team of 7-10 professionals delivers the services, with combined industry experience reported above 90 years.

Revenue is generated primarily through recurring monthly managed-service contracts, supplemented by project-based engagements for cloud migrations, cybersecurity initiatives, and custom development work. Client retention is reported at 10+ years, generating predictable subscription revenue and creating switching-cost stickiness at the SMB level. The pricing model and customer segment target operating-budget IT spend for SMBs, distinguishing the company from transactional break-fix providers. Geographic build-out across Ontario (Aurora, Ottawa, Barrie) and the proprietary vDesktop Cloud platform are the primary growth drivers, while headcount remains small relative to overall revenue scale.

Name

Crestline IT Services

Legal name

Crestline IT Services

Website

https://crestline.net

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Ontario-based managed IT services provider delivering cloud, cybersecurity, managed IT, and custom software development to small and mid-sized businesses with 10-50 users across Ontario, Canada, via subscription contracts starting at $1,000 per month.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro industry

PRIMARYBPAEAIAJ

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services

SECONDARYBPAEABAB

Helpdesk & End-User Support Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYBPAEABAC

Onsite/Field IT Support Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

Keywords

• Managed IT services
• Cloud infrastructure
• Cybersecurity services
• Disaster recovery
• IT outsourcing

Headquarters

HQ city

Aurora

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Fully managed IT support, monitoring, security, and maintenance delivered as a subscription service with a flat monthly fee. Covers network, servers, workstations, cloud, cybersecurity, and helpdesk support under one predictable pricing model.
2. IT Outsourcing: Full outsourcing of IT responsibility including infrastructure management, vendor coordination, updates, and issue resolution. Offered as a flat monthly model starting at $1,000.
3. Software Development: Custom web application, website, and mobile app development services. One-time project-based revenue for software development engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Crestline IT Services is a Managed Service Provider that delivers fully managed IT support, cloud-first infrastructure management, cybersecurity, disaster recovery, and custom software development to small and medium-sized businesses in Ontario, Canada. Services are delivered under flat monthly subscription pricing and include network/server management, Microsoft 365, cloud VoIP, virtual desktops, phishing simulations, and bespoke web and mobile application development. The company supplements its services with a proprietary virtual desktop offering branded vDesktop Cloud.

Product overview

Crestline IT Services is a Managed Service Provider (MSP) offering a comprehensive suite of IT solutions organized into three main categories: IT Services (Network/Server Management, Data Backup & Protection, Office 365/Microsoft 365, Cloud Phone Systems/VoIP, and Virtual Desktops), Cybersecurity Services (Training & Phishing Simulations, Disaster Recovery Solutions), and Software Development Services (Web App Development, Website Development, Mobile App Development). The company also offers a proprietary cloud service called vDesktop Cloud for virtual desktop experiences. Services are delivered as fully managed IT support with proactive monitoring, security, and support tailored for small and medium-sized businesses in Ontario.

Differentiator

Problem solved

Functional benefit

Products and services

• Network and Server Management Proactive management of business networks and servers with monitoring, security, and maintenance designed to minimize downtime and maximize productivity for SMB clients.
• Data Backup and Protection Managed data backup services ensuring files are safe, recoverable, and protected from cyber threats or accidental loss for small and medium-sized businesses.
• Office 365 / Microsoft 365 Management Managed Microsoft 365 environments providing secure email, collaboration tools, and cloud-based productivity tailored to client business needs.
• Cloud Phone Systems (VoIP) Cloud-based VoIP and unified communications solutions offering flexible telephony for businesses of any size.
• Virtual Desktops Cloud-based virtual desktop services enabling secure remote work and flexible access to business applications from any location.
• Training and Phishing Simulations Employee security awareness training through phishing simulations to help staff recognize threats and meet cybersecurity insurance requirements.
• Disaster Recovery Solutions Business continuity and disaster recovery services protecting against cyberattacks, system crashes, and operational disruptions.
• Web App Development Custom web application development helping businesses automate, scale, and compete through bespoke digital solutions.
• Website Development Custom website design and development producing responsive, easy-to-manage sites for clients across industries.
• Mobile App Development Custom mobile application development from concept to launch for businesses seeking dedicated iOS and Android apps.
• IT Outsourcing Full outsourcing of IT responsibility for SMBs including infrastructure management, vendor coordination, updates, and issue resolution on a flat monthly model starting at $1,000.
• vDesktop Cloud Proprietary cloud-based virtual desktop service offering seamless virtual desktop experiences, secure remote access, and simplified IT management for businesses modernizing their technology infrastructure.

Quantifiable outcome

• 75% reduction in recurring IT issues within 90 days
• +3 more outcomes

Named customers6 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Two partnerships are on record, tiered core.

• Betatech TechnologiescoreStrategic or Co-development Partner · 1 January 2022Strategic partnership formed in 2022 to expand capabilities, integrate advanced solutions, and provide clients with cutting-edge IT services through a collaborative, innovative approach. This partnership enhances Crestline's ability to deliver comprehensive technology solutions.
• Compulite IT SolutionscoreStrategic or Co-development Partner · 1 January 2018Acquisition of Compulite IT Solutions in Ottawa in 2018 expanded Crestline's presence by enhancing regional support and combining strengths to deliver even more comprehensive IT services to local businesses.

Scale indicators9 records

Recent moves8 records

Expansion highlights4 records

Broad incumbents

• Computacenter: European-headquartered enterprise IT services and managed services provider with Canadian operations. Comparable as a larger incumbent offering managed end-user computing and infrastructure services at greater scale than Crestline.
• Microland: Global IT infrastructure services and managed services provider with broad capabilities in cloud, networking, and end-user support. Relevant as a much larger, established incumbent competing in adjacent managed-services segments.
• CDW Canada: Major IT solutions and services provider serving Canadian SMBs and enterprises with managed services, hardware, and cloud. Comparable to Crestline at the high-level MSP value chain but at substantially greater scale and breadth.

Direct peers

• BlackPoint IT Services: Ontario-based managed IT services provider serving SMBs with helpdesk, cloud, and cybersecurity offerings. Closely aligned with Crestline in target segment, geography (Ontario), and subscription pricing model.
• Fully Managed: Canadian managed IT services and cybersecurity provider targeting SMB and mid-market customers with subscription-based support. Direct competitor to Crestline in the Ontario/Canadian MSP market with similar flat-fee pricing and helpdesk-centric model.
• FuseForward Solutions Group: Vancouver-based MSP offering managed IT, cloud, and cybersecurity services to mid-market and enterprise clients. Comparable to Crestline as a Canadian managed services firm expanding into cloud infrastructure management.
• Steadfast Solutions: Canadian IT managed services firm focused on SMBs with cloud, helpdesk, and cybersecurity capabilities. Comparable service mix, customer profile, and recurring-fee revenue model to Crestline.
• Kinetix Technology: Ontario-based IT managed services and consulting firm serving SMBs with cloud, networking, and end-user support. Direct overlap with Crestline's Aurora/Ottawa service territory and target customer size.

Regional players

• Iron Cove Solutions: Toronto-based managed IT services and cybersecurity firm serving SMBs across Ontario. Comparable subscription-based managed services and virtual desktop/cybersecurity offerings to Crestline.
• NetFusion Inc. Toronto-based managed IT and cloud services provider serving SMB and mid-market clients. Overlaps with Crestline on managed services, cloud migration, and Microsoft 365 deployment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/crestline-it-services
• Xx.com/CrestlineIT
• Facebookfacebook.com/CrestlineITServices

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crestline IT Services