Calico Homes

What Calico Homes does

Calico Homes Limited is a charitable registered social housing provider operating more than 5,000 homes in and around Burnley, England, as a subsidiary of The Calico Group. It serves families, individuals, older people, and at-risk households through social and affordable rent tenancies, Rent to Buy schemes, and the recently opened Dovestone Gardens extra care facility for residents aged 55+ with varying care needs (care delivered by group affiliate Syncora Care). Revenue derives principally from weekly rental income (collected via direct debit, the Allpay app, and Pay by link), supplemented by housing benefit and Universal Credit housing-element receipts, with surpluses reinvested into housing stock and community services on a not-for-profit basis.

The portfolio of products and services spans housing management, new development, in-house facilities, and community investment. Core platforms include the Calico Connect app and online portal enabling tenants to report repairs, book appointments, pay rent, view rent history, and exchange messages with the landlord, alongside a separate benefits calculator tool. Operational teams handle repairs (outsourced historically), community safety (287 ASB cases closed in 12 months), tenancy sustainment (income maximisation of £126,000+), and grounds maintenance (in-house Clean and Green Team from April 2024). Energy performance upgrades are funded through a £3.5m Social Housing Decarbonisation Fund award covering 181 homes.

Strategic posture is community-led: tenants access services through the app, phone, website, neighbourhood events, and two community centres (Valley Street and Burnley Wood). Development is funded in partnership with Homes England (Dovestone Gardens £20m, Kinross Street £9.5m, Villiers Street £5.5m) and constructed primarily by group affiliate Ring Stones. A £25m five-year existing-stock investment programme and external partnerships with Burnley Borough Council, Lancashire Police, the DWP, SafeNet, and Pennine Community Safety Partnership Group reinforce the organisation's role as a vertically integrated housing and support provider for the Burnley catchment.

Name

Calico Homes

Legal name

Calico Homes Limited

Website

https://calicohomes.org.uk

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

Calico Homes Limited is a UK charitable registered social housing provider, part of The Calico Group, operating more than 5,000 homes across Burnley and East Lancashire for families, older people, and at-risk households through social rent, affordable rent, and extra care tenancies.

Ownership category

akta.pro rank

Product category

Social Housing

NAICS

Community Housing Services (62422), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Assisted Living Facilities for the Elderly (623312)

SIC

Operators Of Apartment Buildings (6513), Services-Social Services (8300)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

akta.pro secondary industries

Affordable / Low-Income Assisted Living (Medicaid Waiver Focused) (HLADABAE), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Social housing
• Affordable rent
• Extra care housing
• Tenancy support services
• Community housing provider

Headquarters

HQ city

Burnley

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Social Housing Rent: Weekly rental income from approximately 5,000 homes across Burnley and surrounding areas. Rent is charged every Monday with various payment methods including direct debit, Allpay app, and Pay by link. Some tenants receive housing benefit or Universal Credit housing element.
2. Extra Care Housing: 93 apartments at Dovestone Gardens for residents aged 55+ with varying care needs. Care provided by Syncora Care. Includes on-site bistro Dempsey's open to residents and public.
3. Affordable Rent Properties: Properties available for affordable rent and Rent to Buy schemes to help first-time buyers get on the property ladder. Properties include solar PV panels and electric vehicle charging points.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Calico Homes is a charitable social housing provider operating more than 5,000 homes across Burnley and surrounding areas. It lets affordable and social rented properties to families, individuals, older people and vulnerable tenants, and delivers bundled tenancy support, community safety, domestic abuse response, energy efficiency upgrades and grounds maintenance services. As a subsidiary of The Calico Group, it also operates purpose-built extra care housing (Dovestone Gardens, 93 apartments) and community investment programmes such as Calico Community Choice.

Product overview

Calico Homes is a UK charitable social housing provider offering a portfolio of housing and support services. Core offerings include housing management through the Calico Connect tenant portal app, new development projects (Dovestone Gardens extra care housing, Kinross Street affordable homes), and in-house service teams (Clean and Green Team for grounds maintenance, Community Safety Team for ASB handling). Support services include Tenancy Sustainment/Moneywise for income maximisation and benefits advice, and community investment through the Calico Community Choice funding programme. The company also operates community facilities including Valley Street Community Centre and undertakes energy improvement programmes via SHDF funding. All services operate under The Calico Group umbrella alongside subsidiaries including SafeNet (domestic abuse support), Ring Stones (construction), and Syncora Care (care services).

Differentiator

Problem solved

Functional benefit

Brands

• Calico Connect: Mobile app for customers to report repairs, book appointments, pay rent, view rent account history, receive surveys and group messages.
• Dovestone Gardens

Products and services

• Social and Affordable Rental Housing
• Dovestone Gardens Extra Care Housing
• Kinross Street New Build Development
• Villiers Street New Build Development
• Calico Connect Tenant Portal App
• Clean and Green Grounds Maintenance Service
• Tenancy Sustainment / Moneywise Service
• Community Safety Team / ASB Service
• Calico Community Choice Programme
• SHDF Energy Improvement Programme
• Valley Street Community Centre

Quantifiable outcome

• 72% overall customer satisfaction, 81% trust in Calico
• +6 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Ring Stones Maintenance and Construction LLPcoreStrategic or Co-development PartnerPart of The Calico Group. Construction partner delivering Calico developments including Dovestone Gardens and Kinross Street. Provides all-round management delivery model and full contractor services including retrofit schemes for energy efficiency.
• Syncora CarecoreStrategic or Co-development PartnerPart of The Calico Group. Provides care services at Dovestone Gardens extra care facility for residents aged 55+ with varying care needs. 24-hour care support available to residents.
• SafeNet (Safenet Domestic Abuse and Support Services Ltd)coreStrategic or Co-development PartnerPart of The Calico Group since 2010. Founded in Burnley in 1976. Provides specialist domestic abuse support, refuge accommodation, and community outreach services. Supporting 100 women, 73 children, and 14 men in safe accommodation plus 123 adults through 'Safe at Home' community support.
• Burnley Borough CouncilcoreStrategic or Co-development PartnerLong-term partnership for housing, planning, community safety, and neighbourhood improvement. Joint clean-up operations, ASB case reviews, planning applications, and council tax support campaigns. Partnership on Serious Violence Duty.
• Lancashire PolicecoreStrategic or Co-development PartnerOngoing partnership for community safety, ASB intervention, and neighbourhood policing. Joint 'Bin the Banger' operations removing unsafe vehicles. Partnership on Serious Violence Duty via Pennine Community Safety Partnership Group.
• Valley Street Community Centre PartnerscoreStrategic or Co-development PartnerPartnership with Life Church (litter picks), Incredible Edible (community garden), Community Grocery, and youth boxing sessions. Multi-agency approach to community improvement at Valley Street.
• Pennine Community Safety Partnership GroupcoreStrategic or Co-development PartnerCalico Homes invited onto partnership as part of Serious Violence Duty (January 2023). Collaborative approach to tackling serious violence and addressing complex community problems in Burnley.
• Burnley BondholdersminorStrategic or Co-development PartnerLocal business network supporting Dovestone Gardens preview events and networking. Private and public sector collaboration for Burnley area development.
• The Butterfly Effect(ed)minorStrategic or Co-development PartnerCommunity organisation founded by artists Aylo (Hayley Garner) and Seca (Christian Fenn) using art to support communities. Delivered legal graffiti workshop and mural project at Valley Street Community Centre.
• Acorn Recovery ProjectsminorStrategic or Co-development PartnerPart of The Calico Group. Registered charity helping individuals with addiction find recovery. Provides innovative recovery services for individuals and families.
• Delphi Medical LtdminorStrategic or Co-development PartnerPart of The Calico Group. Leading independent provider of drug and alcohol treatment in UK. Expertise includes Community Drug and Alcohol Treatment, Offender Health, Inpatient Detoxification Services.
• Whitworth CareminorStrategic or Co-development PartnerPart of The Calico Group. Non-profit providing high-quality person-centred care in home-from-home setting. Dedicated to purposeful and meaningful life for residents.
• Burnley TogethercoreStrategic or Co-development PartnerPartnership of organisations offering information and support services to Burnley community. Connects lonely or isolated residents to services, drop-in sessions, and activities including Toasty Tuesdays and Towneley Park walk and talk group.
• Department for Work and Pensions (DWP)coreStrategic or Co-development PartnerGovernment department managing Universal Credit transition. Calico supporting customers through managed migration from legacy benefits. DWP paying housing costs directly to tenants.

Scale indicators19 records

Recent moves12 records

Expansion highlights5 records

Broad incumbents

• Places for People: Large UK housing association and property management group operating social housing, extra care, and community services — overlaps with Calico's integrated housing-plus-care offering at much larger scale.
• Sanctuary Housing: Major UK housing association providing social and affordable housing, sheltered/extra care, and support services nationwide; comparable integrated service model to Calico Homes.
• Home Group: One of the UK's largest housing associations providing social housing, supported housing, and care services across multiple regions — comparable operating model at significantly larger national scale.
• Anchor: UK's largest not-for-profit provider of specialist housing and care for older people, including extra care and retirement living — comparable to Calico's Dovestone Gardens extra care model and older-people housing strategy.

Direct peers

• Together Housing Group: UK housing association operating a similar regional social housing model with affordable rent, supported housing, and tenancy sustainment services — directly comparable in scale and customer segment to Calico Homes.
• Plus Dane Housing: North West housing association operating affordable housing, supported housing, and community investment programmes in similar customer segments to Calico Homes, including shared regulatory frameworks (RSH).
• Great Places Housing Group: North West England-based housing association managing around 25,000 homes across similar customer segments; direct geographic and operational overlap with Calico Homes in the regional social housing market.

Regional players

• Onward Homes: North West-based housing association providing affordable and social housing across the region with integrated support services — direct regional peer serving overlapping customer demographics.
• ForHousing: North West England-based housing association operating social and affordable housing with similar tenancy support and community safety focus — relevant regional comparable.
• Bolton at Home: North West England-based local housing company operating social housing in Bolton with similar tenancy support and community engagement programmes — regional geographic peer in the NW housing association market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/calicohomesuk
• Xx.com/Calico_Homes
• LinkedInlinkedin.com/company/calicohomes

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Calico Homes