What CDS Call Dispatch Scholz does

CDS Call Dispatch Scholz GmbH is a privately held, family-owned German B2B inbound call center founded in 1991 in Mainz by the Scholz family. The company provides three integrated service lines: 24/7 technical fault acceptance (Technische Störungsannahme), professional telephone switchboard services (Telefonzentrale), and complete customer service outsourcing (Outsourcing), delivered under client brand names through hybrid team structures (shared or dedicated agents) across phone, email, chat, and portal channels. Its target market is the German Mittelstand in four specialized verticals — medical technology, industrial manufacturing, IT services, and mechanical engineering — where contractual SLA compliance, multilingual support (German, English, French), and domain-specific fault diagnosis command pricing premiums that generic call centers cannot match.

The company operates a 35-person team drawn from 10 countries, supported by an in-house training center that certifies agents on client products and processes. Its technology stack centers on the CWA SmartProcess platform for workflow automation, ticket management, quality management, and escalation, with the ability to integrate via APIs into client-side ticketing systems. Pricing is fully custom-quoted per engagement with monthly invoicing; the company explicitly avoids packaged pricing and instead conducts individual consultations to scope each engagement. Distribution is exclusively direct B2B sales targeting mid-market and enterprise clients, supplemented by industry referrals and a verticalized German-language content marketing presence (blog, SEO, case studies). Named enterprise and mid-market customers include Turbomach, TEREX, Quantum Corp, mitcaps, SKC Seiler & Klimpel Communication GmbH, K&P Computer, and eva: IT-Services, several of which are characterized as multi-year partnerships.

Ownership is concentrated entirely within the Scholz family (Michael Scholz as Geschäftsführer/Managing Director, Bettina Scholz as Prokuristin/Authorized Signatory), with no external investors, private equity, or parent company identified. No funding rounds, M&A activity, or leadership transitions have been disclosed. Revenue is not publicly reported. The firm's competitive positioning rests on vertical specialization, multilingual 24/7 availability, and embedded client process knowledge rather than scale or technology differentiation; AI deployment remains exploratory rather than operational.

Name

CDS Call Dispatch Scholz

Legal name

CDS Call Dispatch Scholz GmbH

Website

https://cdsnet.de

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

101–250 employees

Short description

CDS Call Dispatch Scholz GmbH is a German family-owned B2B inbound call center founded in 1991, providing 24/7 technical fault acceptance, switchboard, and customer service outsourcing to Mittelstand companies in medical technology, industrial manufacturing, IT services, and mechanical engineering.

Ownership category

akta.pro rank

Product category

Inbound Call Center Services

NAICS

Telephone Call Centers (56142), Telephone Answering Services (561421)

SIC

Services-Management Services (8741)

akta.pro primary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Inbound call center services
• Technical fault acceptance
• Customer service outsourcing
• B2B customer support
• Switchboard services

Headquarters

HQ city

Mainz

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Technical Fault Acceptance Services: 24/7 technical fault acceptance for industrial, medical technology, IT, and mechanical engineering companies. Agents handle incoming fault reports, provide first-level support, and coordinate technician dispatches. Revenue generated through monthly service contracts based on call volume and service levels.
2. Switchboard Services: Outsourced telephone switchboard services operating under client company names. Includes call routing, message taking, appointment coordination, and customer qualification. Billed monthly based on service scope and hours of operation.
3. Outsourcing Services: Complete outsourcing of customer service operations including sales hotlines, appointment coordination, contract and order acceptance, and virtual administrative office functions. Customized pricing based on scope and complexity.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

CDS Call Dispatch Scholz GmbH provides B2B inbound call center services for German Mittelstand companies, including 24/7 technical fault acceptance, outsourced switchboard operations, and full customer-service outsourcing. Agents act as an extension of the client's team under the client's own company name, handling technical fault reports, call routing, appointment coordination, sales hotlines, and order processing with multilingual capabilities.

Product overview

CDS Call Dispatch Scholz GmbH is a B2B inbound call center service provider offering three integrated service modules: Technische Störungsannahme (Technical Fault Acceptance) for 24/7 technical support and problem resolution, Telefonzentrale (Switchboard) for professional call handling and routing, and Outsourcing for complete bundled telephone service outsourcing. The company serves specialized industrial sectors including medical technology, mechanical engineering, IT services, and general industry, providing multilingual (German, English, French, and other languages) customer care under the client's own company name. Services are delivered via hybrid team structures (shared or dedicated agents) and integrate with client ticket management systems or CDS's own SmartProcess platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Technische Störungsannahme (Technical Fault Acceptance) 24/7 inbound technical support service that receives, qualifies, and resolves customer-reported faults via phone, email, or automated error messages, and coordinates technician dispatch and spare parts ordering. Built for medium-sized industrial, medical technology, IT, and mechanical engineering companies needing professional fault acceptance under their own brand name.
• Telefonzentrale (Switchboard) Professional telephone answering and call routing service operating under the client's company name, handling call reception, identification of responsible contacts, message taking, and coordinated callback or escalation procedures. Provides coverage when internal teams are unavailable due to capacity constraints, vacation, or sick leave.
• Outsourcing Complete outsourcing of inbound telephone services including sales hotlines, appointment coordination, contract and order acceptance, and virtual administrative office functions. Includes IT infrastructure setup or integration via interfaces to the client's existing systems, with customized pricing based on scope and complexity.

Quantifiable outcome

• 24/7 availability without internal resource burden
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• CWA GmbHcoreTechnology or IntegrationCWA provides SmartProcess software for process management, workflow automation, and quality management. CDS uses this platform for ticket management, automated workflow processing, escalation management, and quality monitoring. The partnership has enabled CDS to digitize and automate customer service processes, improve response times, and deliver measurable KPIs to clients.
• SKC Seiler & Klimpel Communication GmbHcoreStrategic or Co-development PartnerMutual partnership where SKC provides telecommunications infrastructure and CDS provides technical service acceptance. SKC handles IT and telecommunications systems for clients while CDS provides backup call handling when SKC technicians are unavailable. The partnership exemplifies a 'Partnership im Quadrat' (Partnership squared) where both companies serve as mutual customers and service providers.
• mitcaps GmbHminorStrategic or Co-development Partnermitcaps is both a customer and collaborative partner located in Mainz. Both companies work together in Mainz enabling ad-hoc campaigns and flexible service coordination.

Scale indicators4 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Foundever (formerly Sitel Group): Global CX and BPO provider with European operations offering customer service, technical support, and sales outsourcing. Comparable in providing inbound contact center and customer support services, though at much larger scale and broader geographic reach than CDS.
• Conduent: Global business process services provider with European delivery including customer care and technical support operations. Comparable in providing outsourced inbound customer contact center services to enterprise clients, though at far larger scale and with broader industry coverage.
• Arvato: Bertelsmann-owned German BPO with a large customer service and technical support practice serving industrial and enterprise clients across Europe. Comparable as a Germany-based BPO offering inbound customer care and technical support to industrial Mittelstand customers, though at significantly greater scale.
• Teleperformance: Global leader in customer experience management and outsourced customer service with operations in Germany. Comparable in offering inbound call center and technical customer support services to enterprise clients, though Teleperformance operates at multinational scale with offshore delivery.
• TTEC: Global CX technology and BPO company offering customer care, technical support, and inbound contact center services. Comparable in delivering outsourced technical support and customer service to enterprise clients, though TTEC operates at significantly larger scale with global delivery.
• Majorel (now Concentrix + Majorel): Large global BPO with significant German operations formed from the merger of Majorel and Concentrix. Comparable as a Germany-based BPO delivering customer service, technical support, and inbound contact center services across multiple industries, though at vastly greater scale.

Direct peers

• Competence Call Center (CCC): Austrian-headquartered BPO operating German-language inbound customer service and technical support centers. Comparable as a similarly sized European BPO focused on inbound voice, customer service, and technical support for enterprise and mid-market clients.
• Bosch Service Solutions: Subsidiary of Bosch providing technical customer service, helpdesk, and inbound support for industrial and B2B clients. Comparable in specializing in technical fault acceptance and multilingual customer support for industrial Mittelstand customers — closely aligned with CDS's core offering.
• AVATEL Telefongesellschaft: German telephone answering service and virtual office provider offering switchboard and inbound call handling for SMEs and professional practices. Comparable in delivering outsourced telephone answering and switchboard services under the client's company name in the German market.

Regional players

• SNRT (SNT Deutschland): Regional German/Austrian contact center and BPO provider offering inbound customer service and technical support. Comparable as a similarly positioned mid-sized European BPO serving German-speaking markets with inbound customer care services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/cds-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CDS Call Dispatch Scholz