Name

Datatel

Legal name

Datatel Communications Inc. (USA) / Datatel Inc. (Canada)

Website

https://datatel-systems.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Payment Processing Software

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Activities Related to Credit Intermediation (5223), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Processing & Data Preparation (7374), Services-Consumer Credit Reporting, Collection Agencies (7320), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Merchant Payment Gateways (API/Hosted Checkout) (FSAMACAA)

akta.pro secondary industries

Compliance, Risk & Audit Management (SOC 2/ISO/PCI) (HDABANAK), Biller Direct EBPP Platforms (FSAMAJAA), Payment Processing for Collections (Lockbox, ACH, Card, IVR) (FSAKAJAJ), Payment Gateways & Orchestration (BPAMAFAA)

Keywords

• IVR payment solutions
• PCI compliance advisory
• Pay-by-phone processing
• Payment flow optimization
• Secure voice payments

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. IVR Payment Platform Subscriptions: CryptoIVR is offered in multiple editions (LITE, PLUS, PRO) with the PRO edition including Payment Flow Intelligence & Optimization as a premium built-in feature. Organizations pay for access to the IVR payment platform, support, and optimization capabilities on a subscription basis.
2. PCI Compliance Advisory Services: Datatel provides PCI compliance advisory services including PCI Navigator, PCI Scope Wizard, and PCI Compliance Advisory Services. PCI Scope Wizard is offered free as a lead-generation tool; additional advisory engagements are fee-based.
3. Diagnostic & Advisory Sessions: The How Money Flows session and other diagnostic engagements serve as billable or subsidized advisory services helping organizations uncover payment inefficiencies, generate structured Payment Flow Reports, and drive broader engagement.
4. Payment Links & Web Payments: WebPay and Power Payment Links enable merchants to collect payments through secure online portals and text/email-based payment links, generating transaction-based revenue.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Datatel provides a proprietary IVR (Interactive Voice Response) payment technology platform, branded CryptoIVR, that enables organizations to securely process credit card and eCheck payments over the telephone 24/7 in a PCI-compliant environment. The platform is available in multiple tiers (LITE, PLUS, PRO) and includes Agent Assist for call centers, with complementary solutions for web payments, payment links, automated reminders, and token migration. The company also delivers PCI compliance advisory services including the free PCI Scope Wizard, PCI Navigator, and the Payment Flow Intelligence & Optimization diagnostic service for healthcare, utilities, financial services, insurance, telecommunications, and government clients across North America.

Product overview

Datatel offers a unified IVR payment technology platform with multiple product tiers and advisory services. The core CryptoIVR product provides automated phone payment processing, available in three editions: CryptoIVR LITE (self-service basic), CryptoIVR PLUS (enhanced features), and CryptoIVR PRO (premium with built-in Payment Flow Intelligence). Agent Assist Payments serves call center environments. Supporting the platform are add-on modules including WebPay (web payments), Payment Links, Automated Payment Reminders, Credit Card Token Migration, and AI AgentGuard. The company also provides PCI compliance advisory services including the free PCI Scope Wizard, PCI Navigator, and PCI Compliance Advisory Services. A portfolio of strategic advisory sessions includes How Money Flows (payment flow diagnostic), Agentic Commerce Readiness Pulse, and Payment Design Framework, which together help organizations optimize, secure, and modernize their payment operations across channels.

Differentiator

Problem solved

Functional benefit

Brands

• CryptoIVR: A secure IVR payment solution enabling customers to make payments over the telephone 24/7 in a PCI compliant environment. Available in multiple tiers: LITE, PLUS, PRO, and Agent Assist variants.
• CryptoIVR PRO
• CryptoIVR Agent Assist
• WebPay
• Payment Links
• PCI Scope Wizard
• PCI Navigator
• Agentic Commerce Readiness Pulse
• How Money Flows Session
• Payment Flow Intelligence & Optimization

Products and services

• CryptoIVR Proprietary IVR (Interactive Voice Response) payment solution that enables organizations to securely process credit card and eCheck payments over the telephone 24/7 in a PCI-compliant environment. Plugs into the customer's existing merchant account and powers self-service and agent-assist configurations for healthcare, utilities, financial services, insurance, telecommunications, and government organizations.
• CryptoIVR Agent Assist IVR payment solution designed for call centers that removes the need for staff to handle sensitive credit card information, providing customers with a secure way to make payments over the telephone while reducing PCI compliance scope.
• AI AgentGuard Security solution that protects Voice AI and other automated systems from directly handling sensitive cardholder data, ensuring payment transactions remain isolated, secure, and PCI compliant as organizations introduce AI technologies into customer interactions.
• WebPay Online web payment solution (WebPay xPress) that enables merchants to process credit card and eCheck payments through secure web portals, complementing the IVR-based CryptoIVR platform with channel-agnostic payment acceptance.
• Payment Links Secure payment link solution that enables merchants to send payment links to customers via email and SMS text messaging, allowing customers to make remote payments through a web portal.
• Automated Payment Reminders Multi-channel automated reminder system using voice calls, SMS text messages, and email to notify customers about payments due, payment plans, and pending service disconnections. Can include direct payment links.
• Credit Card Token Migration as A Service Managed migration service for credit card tokenization, supporting organizations in moving to secure token-based payment environments to reduce PCI scope and protect cardholder data.
• Payment Flow Intelligence & Optimization Advisory and analytics service delivered as a 30-day activation that provides direct visibility into how customers interact with IVR payment channels using real usage data. Includes behavioral mapping, completion and abandonment analysis, channel utilization reporting, friction point identification, and advisory sessions that translate insights into actionable recommendations for optimizing payment completion rates and reducing agent dependency. Included as a premium feature within CryptoIVR PRO.
• How Money Flows Session Structured 20-30 minute diagnostic working session that helps organizations map how payments move across all channels (web, IVR, staff-handled, in-person), identify friction points, uncover PCI scope expansion risks, and highlight revenue leakage from abandoned transactions. Participants receive a structured Payment Flow Report.
• Agentic Commerce Readiness Pulse Session Advisory session designed to help organizations evaluate their readiness for agentic commerce, assessing whether their systems can operate cohesively in an environment where intelligent AI agents navigate transactions end-to-end.
• PCI Scope Wizard Free online tool that helps organizations quickly identify their PCI compliance scope and applicable Self-Assessment Questionnaires (SAQs). Available as a 15-20 minute self-guided or expert-led session with a tailored report.
• PCI Compliance Advisory Services Advisory services that help organizations navigate the complexities of PCI compliance, providing personalized support and comprehensive resources regardless of the number of payment channels.
• PCI Navigator Advisory service providing clarity on PCI obligations and reporting requirements, helping organizations understand where they stand, what applies to them, and how changes to payment design impact their compliance position.

Quantifiable outcome

• Up to 90% reduction in agent-handled payment calls after IVR payment deployment
• +5 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature11 records

Partnerships

Four partnerships are on record, tiered core, flagship and emerging.

• PCI Security Standards Council (PCI SSC)coreTechnology or IntegrationDatatel is an Associate Participating Organization of the PCI Security Standards Council. This formal governance relationship provides early visibility into PCI standard changes, credibility as a payment security expert, and enables the company to offer free PCI Scope Wizard sessions as part of its educational mission. The partnership is central to Datatel's positioning in the PCI compliance advisory market.
• Visa (Small Business Hub)flagshipGTM or Marketing PartnerDatatel joined Visa's Small Business Hub as a select partner, bringing payment tools and resources to SMB entrepreneurs. The Visa Small Business Hub aggregates tools from leading solution providers including Datatel to help small business owners build stronger customer relationships and expand their businesses. This placement provides Datatel with visibility and credibility within the SMB merchant ecosystem across North America.
• Global Payments (CryptoIVR Integration)coreTechnology or IntegrationDatatel's CryptoIVR product integrates with Global Payments as a supported payment gateway/processor option. Multiple product demo pages (GP-CryptoIVR LITE Demo, GP-CryptoIVR PLUS Demo, GP-CryptoIVR Agent Assist Demo) reference the Global Payments CryptoIVR product integration, indicating a technology integration partnership that enables mutual customers to deploy CryptoIVR processing through the Global Payments payment network.
• AP2 Protocol ConsortiumemergingStrategic or Co-development PartnerDatatel, through Co-CEO Barnard Crespi, is actively involved in the Agent Payments Protocol (AP2) — an open, cross-industry initiative designed to introduce structure and verifiable trust mechanisms for AI-agent-managed commerce. AP2 addresses authorization, intent verification, and accountability documentation when autonomous systems transact on behalf of people. Datatel participates in shaping this emerging standard for agentic commerce payments.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Genesys: Genesys is a leading cloud customer experience platform with built-in IVR, payment, and PCI-compliant capabilities serving large enterprises. While broader in scope than Datatel, Genesys competes directly for the same enterprise IVR payment opportunities in healthcare, financial services, and utilities.
• Global Payments: Global Payments is a major payment processor that is already a technology integration partner of Datatel (GP-CryptoIVR). As a large payment processor with broader capabilities, Global Payments is both a partner and a potential competitor for end-to-end payment acceptance opportunities.
• Heartland Payment Systems (Global Payments): Heartland, now part of Global Payments, provides payment processing solutions to SMB and mid-market merchants across North America. It overlaps with Datatel's SMB segment and Visa Small Business Hub placement in addressing payment acceptance needs.
• Five9: Five9 provides cloud contact center software with secure payment features, serving mid-market and enterprise customers in healthcare and financial services. It competes with Datatel's CryptoIVR Agent Assist and self-service payment solutions as part of a broader CX platform.
• Elavon: Elavon is a major payment processor serving retail, hospitality, healthcare, and financial services. It competes with Datatel's CryptoIVR and payment processing offerings as a broader payment acceptance provider to enterprise and mid-market customers.
• Avaya: Avaya provides enterprise communications and contact center solutions including IVR and PCI payment capabilities. As a broad incumbent serving similar verticals to Datatel, Avaya represents bundled competition for enterprise IVR payment opportunities.
• NICE Ltd: NICE offers enterprise contact center solutions including PCI-compliant payment handling and IVR payment capabilities. It competes with Datatel for large enterprise contracts in financial services, healthcare, and government, though as a much broader CX platform vendor.

Direct peers

• Trustwave: Trustwave is a major PCI compliance and cybersecurity services provider, directly comparable to Datatel's PCI compliance advisory practice (PCI Navigator, PCI Scope Wizard, PCI Compliance Advisory Services). Both compete for the same compliance-driven customer engagements.
• Intrado (formerly West Corporation): Intrado provides IVR payment and communication solutions to utilities, healthcare, and financial services organizations — the same verticals Datatel serves. Both companies offer pay-by-phone and PCI-compliant payment acceptance at scale, making Intrado the most directly comparable peer in the IVR payment space.

Emerging players

• Stripe: Stripe is a leading digital payment platform increasingly expanding into enterprise and vertical-specific payment solutions. While primarily focused on online payments rather than IVR, Stripe's expansion into phone-based and voice commerce payment flows creates future competitive overlap with Datatel's core market.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/DatatelCommunicationsInc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Datatel