What Systemhaus Cramer does

Systemhaus Cramer GmbH is a privately held German IT system house founded in 1992 and headquartered in Hamm, with regional offices in Kassel (Lohfelden), Köln, and Münster, and additional service locations across North Rhine-Westphalia. The company operates as a member of the PLENTICON GROUP, a consortium of four specialized IT firms (PK Office, HORN & COSIFAN, Systemhaus Cramer, microPLAN) that together employ approximately 1,543 people and serve 1,543 customers group-wide; Systemhaus Cramer itself has over 100 employees.

The company sells a comprehensive, integrated IT-services portfolio to German small and mid-sized companies (1–1,000 employees), organized into seven service categories: managed print, DATEV services (PARTNERasp cloud, in-house, solutions for tax advisors and businesses), business services (ELO ECM/DMS, microtech ERP, Matrix42, digital signature), security services (Sophos-based MDR/XDR, cyber-risk monitoring, email security, firewall, zero trust, penetration testing), infrastructure and cloud (private cloud in German data centers, Microsoft Azure, on-premises, backup/restore, network), modern workplace (UCC via Microsoft Teams and Swyx/Enreach, Microsoft 365, MDM, client management, field services), and AI services (Private GPT, AI agents, AI consulting, and its own PK Capture document-extraction tool). Underlying technology is built on a stack of best-of-breed partner platforms — Microsoft, Sophos, DATEV, ELO, microtech, Swyx, Veeam, MailStore, Synology, Lancom, Matrix42, and others — over which Systemhaus Cramer layers integration, managed delivery, and a small set of proprietary AI tools. The company is both a DATEV Solution and Corporate Partner, a Sophos Platinum Partner, and a Microsoft Solution Partner for Modern Work.

Revenue is generated through managed services contracts (infrastructure, cloud, security, DATEV, backup), project-based professional services (migrations, implementations, pen testing, AI consulting), software licensing and subscriptions, and hardware resale. Distribution is exclusively direct, with dedicated managing directors and account managers at each of the four regional offices, supplemented by group-level cross-selling via PLENTICON GROUP and nationwide Fujitsu rollout capability through FNEXT AG. Pricing is not publicly disclosed and is quote-based, with services typically contracted annually; the 'Rundum-Sorglos-Paket' (all-in-one managed services package) represents the bundled managed-services offering. The company is privately held with no disclosed funding rounds, no public listing, and no institutional ownership identified.

Name

Systemhaus Cramer

Legal name

Systemhaus Cramer GmbH

Website

https://systemhaus-cramer.de

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Systemhaus Cramer is a German IT system house founded in 1992, serving small and mid-sized companies with managed IT, cloud, security, DATEV, ECM/ERP, modern workplace, and AI services across four regional offices within the PLENTICON GROUP.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Management Consulting Services (54161)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

akta.pro secondary industries

Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO), IT Service Management (ITSM) Platforms (HDAEALAA)

Keywords

• Managed IT services
• Cloud infrastructure services
• IT security services
• Modern workplace solutions
• DATEV hosting services

Headquarters

HQ city

Hamm

HQ country

Germany

HQ region

Europe

Offices11 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services covering infrastructure management, cloud hosting/housing, security monitoring (MDR/XDR/SOC), backup services, Microsoft 365 management, and DATEV services. Sold as ongoing contracts with monthly or annual billing.
2. Professional Services & Consulting: Project-based professional services for IT infrastructure implementation, migrations, security assessments, penetration testing, AI consulting, ECM/DMS/ERP implementations, and field services/rollouts.
3. Software Licensing & Subscriptions: resale of software licenses (Microsoft 365, ELO, microtech ERP, Sophos, Swyx, MailStore, etc.) and subscription-based services (DATEV PARTNERasp, Private Cloud hosting, AI services).
4. Hardware Sales: Sale of IT hardware including workstations, servers, networking equipment (LANcom, Fujitsu via FNEXT), scanners, and peripherals as part of complete IT solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Systemhaus Cramer is a German IT system house delivering managed IT services, infrastructure, cloud (private/public/hybrid), cybersecurity (MDR/XDR/SOC), modern workplace (Microsoft 365, UCC, MDM), DATEV hosting and business services (ECM/DMS, ERP, digital signature) to small and mid-sized companies. Services are sold as recurring managed-service contracts and project-based professional engagements across four regional offices (Hamm, Kassel, Köln, Münster) within the PLENTICON GROUP.

Product overview

Systemhaus Cramer is an IT system house offering a comprehensive portfolio of IT services organized into seven main categories: Managed Print Services (provided by Plenticon), DATEV Services (including PARTNERasp cloud and on-premises solutions), Business Services (ELO ECM/DMS, microtech ERP, Matrix42, Digital Signature), Security Services (MDR/XDR threat response, firewall, Zero Trust, email security, penetration testing), Infrastructure and Cloud Services (Private Cloud, Public Cloud via Microsoft Azure, On-Premises, Backup/Restore, Network Services), Modern Workplace Services (UCC/communication via Swyx and Microsoft Teams, Microsoft 365, MDM, Client Management, Field Services), and AI Services (Private GPT, PK Capture, AI consulting). The company operates as part of the PLENTICON GROUP with 4 locations in Germany serving small to mid-sized businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• PARTNERasp DATEV-hosted IT infrastructure solution where complete IT including servers, applications, and data are operated in certified DATEV data centers. Targeted at tax consultancies and mid-market businesses that need DATEV-compliant hosting.
• DATEV In-House Solutions On-premises DATEV deployment and management service for tax consultancies and businesses that prefer to operate their DATEV systems locally. Includes DATEV DMS, Unternehmen Online, and integration with ELO.
• ECM & DMS (ELO) Enterprise Content Management and Document Management System based on ELO software, including ELOprofessional and ELOenterprise, digital document capture, automated workflows, GoBD-compliant archiving, and ELO for DATEV integration. Targeted at tax consultancies, mid-market companies, and any organization needing structured document management.
• microtech ERP Modular ERP system with packages for warehousing, e-commerce, logistics/shipping, production/manufacturing, document management, accounting, payroll, and EDI integration. Designed for mid-market companies whose processes need to scale.
• Matrix42 ESM/UEM Enterprise Service Management (ESM) and Unified Endpoint Management (UEM) platform for IT service automation, endpoint management, and security. Delivered as a certified Matrix42 partner implementation.
• Digitale Unterschrift (Digital Signature) Digital signature solution for legally valid, secure, and paperless electronic signing of contracts and approvals, based on Therefore and BCT technology.
• E-Invoicing Solution (E-Rechnungslösung) Digital invoice management solution supporting structured electronic invoice formats as required from January 2025. Targeted at businesses needing e-invoicing compliance.
• Erweiterte Bedrohungsreaktion (MDR/XDR) Fully automated 24/7 security monitoring and threat response service based on Sophos MDR/XDR, supported by 100+ IT security specialists in the SOC.
• Cyber-Risk-Monitoring Continuous monitoring and analysis of IT security posture, with real-time detection of critical vulnerabilities, configuration errors, and anomalies.
• E-Mail Security Sophos-powered email protection service with spam, phishing, ransomware, and malware defense using machine learning and cloud sandboxing.
• Firewall / SD-WAN Next-generation network security platform combining firewall, SD-WAN, ZTNA, DNS protection, zero-day threat protection, and network detection and response.
• Zero Trust Zero Trust security concept that replaces vulnerable VPN clients with strict identity- and context-based access control to networks and resources.
• Sicherheitsbewertung / Penetration Testing Security assessment and penetration testing services using blackbox, greybox, and whitebox methodologies to identify vulnerabilities.
• Private Cloud (Hosting & Housing) Dedicated cloud infrastructure from German data centers in Frankfurt and Nürnberg, including hosting and housing for customer-owned hardware, with fully managed infrastructure and 24/7 availability.
• Public Cloud (Microsoft Azure / Microsoft 365) Public cloud services based on Microsoft Azure and Microsoft 365 with scalable infrastructure, flexible on-demand resources, and ongoing management.
• On-Premises IT Infrastructure On-premises IT infrastructure solutions including Microsoft Exchange, update services, server/storage, and monitoring for hybrid scenarios.
• Backup / Restore Services Server backup, Office 365 backup, MailStore email archiving, tape backup with offline/offsite storage for ransomware protection, and immutable storage.
• Netzwerk Services Network services including WLAN/LAN, SD-WAN, WAN, VLAN, network segmentation, Ekahau Wi-Fi planning, and LANcom systems, covering planning, installation, and maintenance.
• Kommunikation (UCC) Unified Communications and Collaboration services combining Swyx/Enreach, Microsoft Teams integration, and Direct Routing via anynode SBC and Luware Nimbus for telephony, chat, video, and email in one platform.
• Mobile-Device-Management (Microsoft Intune) Centralized mobile device management using Microsoft Intune, with security policies, app distribution, access control, and remote device wipe capabilities.
• Client Management Centralized endpoint management for PCs, laptops, and mobile devices with automated updates, security patches, and user administration.
• Field Services / IT Rollouts On-site IT rollouts for hardware deployment, network setup, and infrastructure modernization with nationwide project coordination via FNEXT AG.
• Device Services Device lifecycle management from procurement to disposal, including configuration, software distribution, updates, and support.
• Private GPT Secure AI deployment that lets companies chat with their own data, available as On-Premises, Private Cloud, or Managed Service, with full data control.
• PK Capture Own AI solution for intelligent document processing and capture, using AI-powered extraction and recognition to process invoices and business documents.
• Managed Print Services Managed print and copy solutions including printer/copier systems, print software, and scanner solutions, provided via Plenticon.

Quantifiable outcome

• Kununu Top Company 2026, 2025, 2024, 2023, 2022 — 5 consecutive years (employee satisfaction and employer brand indicator)
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability8 records

Feature11 records

Partnerships

Seven partnerships are on record, tiered core.

• Plenticon GroupcoreStrategic or Co-development PartnerSystemhaus Cramer is a member of the PLENTICON GROUP, a multi-company network of specialized IT firms (PK Office GmbH, HORN & COSIFAN GmbH, Systemhaus Cramer GmbH, microPLAN IT-Systemhaus GmbH) offering comprehensive XaaS (Everything-as-a-Service) solutions. The group operates with a combined workforce and shared resources.
• DATEVcoreTechnology or IntegrationSystemhaus Cramer is both a DATEV Solution Partner and DATEV Corporate Partner, offering PARTNERasp (DATEV-hosted cloud), In-House DATEV solutions, DATEV DMS, and Unternehmen Online for tax consultants and businesses. Specializes in DATEV infrastructure, migration, and ongoing management.
• FNEXT AGcoreChannel Partner/ Reseller/ DistributorSystemhaus Cramer is a member of FNEXT AG, a Fujitsu-only network of 22 regional system houses serving the German Mittelstand market with Fujitsu IT infrastructure, nationwide rollouts, and unified service standards.
• SophoscoreTechnology or IntegrationSophos Platinum Partner. Provides Sophos-based cybersecurity solutions including MDR/XDR, firewall, email security, and synchronized security across endpoints, network, and cloud.
• MicrosoftcoreTechnology or IntegrationMicrosoft Solution Partner for Modern Work. Offers Microsoft 365, Azure, Teams, Intune MDM, and Direct Routing via anynode SBC for Teams telephony. Microsoft 365 services include migration, security, compliance, and ongoing management.
• ELO Digital OfficecoreTechnology or IntegrationCertified ELO Business Partner. Provides ELO ECM/DMS solutions including ELOprofessional and ELOenterprise for document management, automated workflows, GoBD-compliant archiving, and ELO for DATEV integration.
• microtechcoreTechnology or IntegrationLong-standing microtech ERP partner. Offers microtech ERP system with modular packages, modules for warehousing, e-commerce, logistics, production, accounting, payroll, and EDI integration.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Allgeier SE: German IT services group operating multiple IT/system-house brands across DACH. Comparable to Cramer/PLENTICON GROUP as a multi-brand IT services platform serving mid-market customers.
• CANCOM SE: German hybrid cloud and managed services provider focused on mid-market customers across DACH. Strong overlap with Cramer's cloud, modern workplace, and managed services portfolio.
• Computacenter plc: UK-listed IT services provider with a major German footprint delivering managed services, workplace, and security to mid-market and enterprise customers. Comparable as a full-service IT system house competing in the same SME/enterprise procurement space.
• DATAGROUP SE: Listed German IT services group providing managed services, cloud, and SAP/ERP outsourcing to mid-market and enterprise. Comparable as a managed-IT outsourcer with similar Mittelstand focus and recurring revenue model.
• Bechtle AG: Germany's largest IT system house with broad managed services, cloud, and workplace offerings across the DACH region. Directly comparable to Cramer as a mid-market/SME-focused MSP, but at vastly greater scale and with a public-company profile.

Direct peers

• CONET Technologies GmbH: German IT system house and managed services provider with strong public-sector and mid-market presence. Comparable to Cramer in ERP, managed services, and infrastructure delivery.
• Controlware GmbH: Privately held German system house specializing in network, security, and managed services for mid-market and enterprise customers. Directly comparable to Cramer's networking and cybersecurity portfolio.
• SVA System Vertrieb Alexander GmbH: Privately held German IT system house serving the Mittelstand with data center, cloud, and managed services. Closest direct comparable to Cramer in size, customer segment, and go-to-market.

Emerging players

• GOBITS GmbH: Smaller German managed services and cloud provider focused on SMEs. Similar GTM profile and target segment to Cramer, though with a narrower portfolio and more limited geographic reach.

Others

• PK Office GmbH: Sister company within PLENTICON GROUP, specializing in managed print and ECM/document workflows. Comparable product overlap (print, document, DATEV integrations) and a directly shared customer base via group cross-referrals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Systemhaus.Cramer
• LinkedInlinkedin.com/company/systemhaus-cramer-gmbh
• Instagraminstagram.com/systemhaus.cramer

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Systemhaus Cramer