Gellibrand Support Services

What Gellibrand Support Services does

Gellibrand Support Services Inc. is a non-profit, NDIS-registered disability support provider founded in the 1970s and headquartered in Sunshine, Victoria, Australia. The organisation supports individuals with physical and intellectual disabilities — particularly those with high support needs — through an integrated portfolio of five core service lines: Supported Accommodation (combining Specialist Disability Accommodation and Supported Independent Living), Meaningful Activities in Partnership (MAP) day programs, Individual Support Packages (ISP), Support Coordination, and Short-Term Accommodation/Respite. Services are delivered across approximately 25 sites in Melbourne's North and Western regions and in Ballarat, supported by a workforce of approximately 300 team members and, as of 2025, the newly opened Mary Burbidge Centre in Ravenhall.

The business model is a managed-services model funded through individual NDIS plans. Participants (or their plan managers) select Gellibrand as a registered provider, and revenue flows from government-funded NDIS packages whose pricing is set by the National Disability Insurance Agency rather than disclosed publicly by Gellibrand. Go-to-market is community-led: prospective clients reach the organisation via NDIS referrals, family and Local Area Coordinator pathways, the website's service enquiry form, and dedicated NDIS phone lines. Marketing is light-touch, relying on client storytelling, community events (Christmas parties across three western-Melbourne venues, Cancer Council's Biggest Morning Tea), and a 2025 marketing-internship partnership with Victoria University. The organisation has no proprietary technology product; its 'platform' is its trained workforce, integrated service ecosystem, and 40+ year operational history, with Elena Ashley noted as president as of 2025 and Tony Ryan credited with the multi-decade scale-up to its present footprint.

Name

Gellibrand Support Services

Legal name

Gellibrand Support Services Inc.

Website

https://gellibrand.org.au

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

101–250 employees

Short description

Gellibrand Support Services is a non-profit, NDIS-registered disability support provider serving individuals with physical and intellectual disabilities in Melbourne's North and Western regions and Ballarat, delivering Supported Accommodation, day programs, individual support packages, support coordination, and respite across approximately 25 sites.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industries

Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI)

Keywords

• Disability support services
• NDIS provider
• Supported accommodation
• Support coordination
• Disability care services

Headquarters

HQ city

Sunshine

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. NDIS Funded Services: Gellibrand Support Services is an NDIS (National Disability Insurance Scheme) registered provider. Revenue is generated through NDIS plan funding, where individuals with disabilities receive government-funded support packages that they can use to purchase services from registered providers like Gellibrand. Services include Supported Accommodation (SIL & SDA), Individual Support Packages (ISP), Support Coordination, and Short-Term Accommodation.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Gellibrand Support Services is an NDIS-registered disability support provider delivering person-centered care to individuals with disabilities in Victoria, Australia. Core offerings include Supported Accommodation (combining SDA and SIL), Short Term Accommodation/Respite, Meaningful Activities in Partnership (MAP) day programs, Individual Support Packages (ISP), and Support Coordination. Services are delivered across approximately 25 sites in Melbourne's North and Western regions.

Product overview

Gellibrand Support Services is an NDIS registered provider offering a unified portfolio of disability support services. The core offerings include Supported Accommodation (combining SDA and SIL), Short Term Accommodation/Respite, Individual Support Packages, Support Coordination, and Meaningful Activities in Partnership (MAP). The organization operates from two main offices in Victoria (Sunshine and Ballarat) and recently opened the Mary Burbidge Centre in Ravenhall as a dedicated hub for client activities. These services work together to provide comprehensive, person-centred support enabling individuals with disabilities to live independently and participate in their communities.

Differentiator

Problem solved

Functional benefit

Products and services

• Supported Accommodation (SIL & SDA) Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL) services providing shared accommodation for individuals with disabilities, supporting daily living, personal care, and independence.
• Meaningful Activities in Partnership (MAP)
• Individual Support Packages (ISP)
• Support Coordination
• Short Term Accommodation & Assistance (Respite)

Quantifiable outcome

• Clients achieve greater independence and improved quality of life as valued community members
• +2 more outcomes

Named customers8 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Victoria UniversityminorStrategic or Co-development Partner · 1 January 2025In 2025, Gellibrand formed a partnership with Victoria University to bring Marketing students on board for internships. The first student, Matthew Alcock, worked with Gellibrand's Marketing team creating content, posters, social media posts, vacancy posters, and business cards. The partnership provides real-world experience for marketing students while supporting Gellibrand's marketing efforts.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Yooralla: Long-established Victorian disability services organization providing accommodation, respite, therapy, and support coordination under NDIS. Comparable in service breadth, Victorian footprint, and focus on people with high support needs.
• Melba Support Services: Victorian NDIS provider delivering supported independent living, respite, and individual support packages with a values-led, person-centered approach closely mirroring Gellibrand's model and competing in the same Melbourne geographies.
• Sunnyfield: NDIS-registered disability provider offering supported independent living, shared accommodation, and day programs across NSW, Victoria, and Queensland. Closely comparable as a multi-site, multi-service NDIS accommodation and day-program operator.
• Achieve Australia: Sydney-based NDIS provider offering supported independent living, day programs, and support coordination. Comparable as a values-driven, multi-site NDIS accommodation and community participation operator.
• Aruma: One of Australia's largest NDIS-registered disability service providers offering supported accommodation, day programs, and support coordination across multiple states. Directly comparable as a multi-service NDIS provider competing for the same plan-managed participants.
• Northcott: NSW-based NDIS provider delivering accommodation, respite, therapy, and support coordination. Comparable integrated service portfolio, though operating primarily in NSW versus Gellibrand's Victoria focus.

Broad incumbents

• Life Without Barriers: Large national NDIS and out-of-home care provider with a much broader portfolio across disability, aged care, and child protection. Comparable in core NDIS service lines but operates at far greater scale across multiple states.
• Scope Australia: Major Victorian disability provider offering accommodation, therapy, and support coordination with deep NDIS expertise. Comparable integrated service mix but with broader geographic reach and larger organizational footprint.
• Cerebral Palsy Alliance: Specialist disability provider operating NDIS accommodation, therapy, and assistive technology services with research and clinical depth. Comparable in service breadth and NDIS registration but with a clinical/research orientation.

Regional players

• Mambourin: NDIS provider operating in Melbourne's western growth corridors, offering supported employment, day services, and community participation. Comparable as a western-Melbourne NDIS community participation peer with overlapping catchment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gellibrand Support Services