Proactive IT
- Company typePrivate
- Founded2008
- HeadquartersCharlotte, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Proactive IT does
Proactive IT is a managed service provider (MSP) headquartered in Charlotte, North Carolina, delivering fully outsourced IT department functions to small and mid-sized businesses (SMBs) in the Charlotte and broader Carolinas region. Founded in 2008 (previously operating as Proactive Computer Care), the company operates a 24/7 operations center that continuously monitors customer IT environments, with a stated 30-minute guaranteed response time on critical issues (vs. an asserted 60-minute industry standard) and a 15-minute disaster recovery capability backed by automatic encrypted offsite backup. The core product is a fixed monthly Managed IT Services subscription, complemented by six add-on modules: Disaster Recovery, Data Protection, Network Security, Cloud Services, IT Compliance (HIPAA, GDPR, PCI-DSS, FTC Safeguards Rule), and IT Support.
The technology stack is built on standard third-party platforms rather than proprietary systems: continuous network monitoring and security tooling, Microsoft 365 (including Copilot/GPT-4o), Google Workspace, Zoom, and Microsoft Teams for AI-assisted meeting transcription. The company's most recently emphasized technology extension is Microsoft 365 Copilot deployment and managed services, which it resells and operationalizes for SMB customers rather than developing in-house.
The business runs on a subscription managed-services revenue model billed monthly, with the firm explicitly avoiding long-term contracts and positioning itself as earning the customer's business each month. Go-to-market is sales-led and consultative, combining direct sales outreach to mid-market prospects in the Carolinas with inside-sales phone/email capture, website lead forms, free consultations, and a content-marketing engine (blog, email newsletter, LinkedIn) targeting inbound SMB demand. Named technical leadership includes CTO Brad Link, Senior Systems Engineer Matt Gill (25+ years experience), and IT Systems Engineer Christopher Velez; total disclosed headcount is 1-10, and no institutional investors, parent company, or funding rounds are identified in available sources.
Proactive IT firmographics
Firmographics- Name
- Proactive IT
- Legal name
- Proactive IT
- Website
- https://weareproactive.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Proactive IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513)
- SIC
- Services-Management Services (8741), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO), Service Desk & ITSM Outsourcing (BPAEAMAF)
Keywords
Where Proactive IT is headquartered
LocationHeadquarters
- HQ city
- Charlotte
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Proactive IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed IT Services Subscription: Fully outsourced IT department at a fixed monthly rate, providing continuous monitoring, maintenance, management, and support. This is the primary revenue stream offering predictable IT spending for customers.
- Additional IT Services: Services including disaster recovery, data protection, network security, cloud services, IT compliance, and IT support provided as part of comprehensive managed services packages.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services packages for small to mid-sized businesses |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Proactive IT product offering
Product offeringCore offering
Proactive IT provides fully outsourced IT department services for small to mid-sized businesses, including 24/7 monitoring, proactive maintenance, cybersecurity, data protection, cloud solutions, and strategic IT planning. The company acts as a complete IT department replacement, handling help desk support through to long-term IT roadmap development for clients that lack in-house technical staff.
Product overview
Proactive IT is a managed service provider (MSP) offering a unified managed IT services portfolio designed to function as a fully outsourced IT department for small to mid-sized businesses. The core offering is Managed IT Services, which provides continuous monitoring, maintenance, 24/7 management, and a guaranteed 30-minute response time at a fixed monthly cost. This core service is complemented by specialized modules including Disaster Recovery (with 15-minute recovery guarantee), Data Protection (mobile/remote device security), Network Security (layered cybersecurity), Cloud Services (including Microsoft 365 Copilot integration), IT Compliance (HIPAA, GDPR, PCI-DSS), and IT Support. The portfolio operates on a prevention-focused, proactive model emphasizing continuous monitoring and early issue detection to minimize downtime and avoid unplanned IT expenses.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
- Disaster Recovery
- Data Protection
- Network Security
- Cloud Services
- IT Compliance
- IT Support
Quantifiable outcome
- 30-minute critical issue response vs. 60-minute industry standard
- +2 more outcomes
Companies that use Proactive IT
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles1 record
Proactive IT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability8 records
Feature4 records
Proactive IT partnerships and signals
Strategic signalScale indicators2 records
Recent moves4 records
Expansion highlights4 records
Proactive IT competitors and assessment
Company assessmentBroad incumbents
- Dataprise: National managed services and cybersecurity provider serving SMB and mid-market customers. Comparable offering across managed IT, security, and compliance, with PE backing and broader geographic reach.
- CompassMSP: PE-backed national MSP platform serving SMB and mid-market clients with managed IT, cybersecurity, and compliance services. Direct portfolio overlap with Proactive IT and a likely roll-up competitor or acquirer profile.
- CMIT Solutions: National franchise MSP focused on SMB managed IT, cybersecurity, and compliance support. Comparable service mix to Proactive IT with broader geographic reach and franchise-driven scale advantages.
- TeamLogic IT: National franchise MSP network with locations in the Charlotte area, offering managed IT, cybersecurity, and cloud services to SMBs. Represents a scaled, brand-backed competitor to Proactive IT in the same geography.
Regional players
- Ntiva: Mid-Atlantic/southeast-focused MSP offering managed IT, cybersecurity, and cloud services. Comparable service catalog and SMB/mid-market orientation, with significantly greater headcount and capital base than Proactive IT.
Direct peers
- TekStream Solutions: Regional managed services and cloud hosting provider with presence in the Carolinas, serving SMB and mid-market customers with managed IT, security, and cloud migration offerings comparable to Proactive IT's portfolio.
- Corsica Technologies: Managed IT, cybersecurity, and compliance provider serving SMB and mid-market customers in the Mid-Atlantic/Southeast. Comparable service mix, especially around regulated-industry compliance, to Proactive IT's offering.
- Net Friends: Charlotte, NC-based managed IT services provider serving SMBs with proactive monitoring, cybersecurity, and cloud services. Highly comparable geography, customer segment, and service portfolio to Proactive IT.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat2 records
Key risks6 records
Key highlights6 records
Customer concentration
Proactive IT social profiles
Digital presenceProactive IT compliance and trust
Trust signalCompliance4 records
Proactive IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Proactive IT leadership team
Management profileNumber of profiles
Profiles1 record
Proactive IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Proactive IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Proactive IT
What does Proactive IT do?
Proactive IT provides fully outsourced IT department services for small to mid-sized businesses, including 24/7 monitoring, proactive maintenance, cybersecurity, data protection, cloud solutions, and strategic IT planning. The company acts as a complete IT department replacement, handling help desk support through to long-term IT roadmap development for clients that lack in-house technical staff.
Is Proactive IT a public or private company?
Proactive IT is a private company. It is classified as unknown and is currently operating.
When was Proactive IT founded?
Proactive IT was founded in 2008. It employs 1 to 10 people.
Where is Proactive IT based?
Proactive IT is headquartered in Charlotte, United States, in the North America region.
How does Proactive IT make money?
Two revenue lines are on record. Managed IT Services Subscription is the primary driver. The others are additional IT Services.
Who are Proactive IT's main competitors?
Broad incumbents on record are Dataprise, CompassMSP, CMIT Solutions and TeamLogic IT. Ntiva is listed as a regional player. Direct peers are TekStream Solutions, Corsica Technologies and Net Friends.
Does Proactive IT have an API?
No public API is recorded for Proactive IT.
What industry is Proactive IT in?
Proactive IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAO, Employee Experience (EX) & Digital Experience Monitoring Support. Its NAICS code is 541513 and its SIC code is 8741.