Pinecrest-Queensway Community Health Centre

What Pinecrest-Queensway Community Health Centre does

Pinecrest-Queensway Community Health Centre (PQCHC) is a nonprofit, community-based, multi-service health and social services organization headquartered at 1365 Richmond Road, Ottawa, Ontario. Founded in 1979, it is the largest community health centre in Ontario, delivering 60+ programs and services to approximately 45,000 clients annually across Ottawa and Eastern Ontario. Its service portfolio spans two primary care clinics (PQ Primary Care Clinic and South Nepean Community Health Centre satellite), mental health and addictions services including an Assertive Community Treatment Team, children's clinical programs (First Words speech and language, Blind and Low Vision, Infant Hearing), chronic disease management (diabetes, lung health), seniors' falls prevention, employment services, housing and food bank support, and newcomer settlement assistance. Specialized clinical programs such as the Infant Hearing and Blind/Low Vision programs serve as regional designations for Eastern Ontario, delivered in partnership with CHEO and Ottawa Public Health.

PQCHC operates a community-based distribution model with 60+ service locations including five community houses (Foster Farm, Michele Heights, Pinecrest Terrace, Morrison Gardens, Winthrop Court), a school-based clinic at Woodroffe High School, and partnerships extending reach through 80+ community organizations. Service delivery occurs in-person, by phone, and virtually, with multilingual support across 230+ languages via phone interpretation. The technology stack is standard nonprofit/healthcare: a Wix-hosted website, Google Analytics, Microsoft Office Forms for referrals, and the Ocean eRequest platform for multilingual System Navigation intake. All programs and services are provided free of charge to eligible residents, with the organization operating under Ontario Health funding and government healthcare program support as a designated community health centre.

Name

Pinecrest-Queensway Community Health Centre

Legal name

Pinecrest-Queensway Community Health Centre

Website

https://pqchc.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

251–500 employees

Short description

Pinecrest-Queensway Community Health Centre is a nonprofit community health centre in Ottawa, Ontario, and the largest in Ontario, providing 60+ health and social services to 45,000 clients annually across Ottawa and Eastern Ontario.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Public/County Primary Care Clinics (HLAFAGAI)

akta.pro secondary industries

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN), Community Centers & Neighborhood Support Services (BPAGAEAL), Community Health & Health Equity/Social Determinants Units (HLAJAAAO)

Keywords

• Community health services
• Primary healthcare clinic
• Social services programs
• Health promotion programs
• Community-based care

Headquarters

HQ city

Ottawa

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Healthcare Funding: Funded by Ontario Health and government healthcare programs as a non-profit community health centre providing publicly funded health and social services

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Pinecrest-Queensway Community Health Centre is a nonprofit, community-based, multi-service organization that delivers more than 60 health and social service programs to approximately 45,000 clients annually across Ottawa and Eastern Ontario. Core offerings include primary medical care through two clinics (PQ Primary Care Clinic and South Nepean Primary Care Clinic), System Navigation support, specialized health services (diabetes, lung health, dental screening), children's services (First Words, Blind/Low Vision, Infant Hearing), seniors' programs, mental health counseling, housing and employment support, and community-based social services.

Product overview

Pinecrest-Queensway Community Health Centre is a nonprofit community-based, multi-service health and social service organization. It is the largest community health centre in Ontario, providing more than 60 health and social services to approximately 45,000 clients annually. The organization operates a unified service model with two primary care clinics (PQ Primary Care Clinic and South Nepean Primary Care Clinic) as the core medical services, supplemented by specialized programs including mental health services (counseling, Assertive Community Treatment Team), children's services (First Words, Blind/Low Vision, Infant Hearing programs), seniors' services (falls prevention), chronic disease management (diabetes, lung health), and social support programs (housing, employment, food bank, immigration services). Programs serve specific population groups (children, youth, seniors, newcomers) and geographic areas through community houses and satellite locations.

Differentiator

Problem solved

Functional benefit

Products and services

• PQ Primary Care Clinic Primary care medical clinic providing comprehensive healthcare services including doctors, nurses, and nurse practitioners. Located at 1365 Richmond Road, Ottawa with hours Monday-Wednesday 8:30am-8pm, Thursday 1pm-4:30pm, Friday 8:30am-4:30pm.
• South Nepean Primary Care Clinic Satellite community health centre providing primary care and health promotion services to residents of Nepean, Rideau and Osgoode areas. Located at 4100 Strandherd Drive, Suite 201, Nepean.
• System Navigation Free support service helping clients navigate the health and social service system. Provides needs identification, action planning, referrals, advocacy, and social prescribing in 230+ languages.
• Families First Housing-First referral-based program providing community-based support to families leaving the shelter system. Includes case management, child and youth liaisons, domestic violence survivor liaisons, and multicultural liaisons.
• Children (0-6 yrs) & Families Programs Early years programs including breastfeeding support, circle of support, early learning and parenting workshops, headstart child care, toy lending library, Early ON Child and Family Centre, and pre- and postnatal health services.
• Youth Programs Programs for youth including Pathways current students, homework clubs, Pathways to Education, Somali Youth Support Project, Brotherhood Program, Together We Can Youth Mentorship Program, and United Sisters.
• Older Adults/Seniors Programs Senior-focused services including Multicultural Seniors Program and West End Integrated Falls Prevention Program.
• Employment Services Employment support programs including In Motion and Momentum+, employer services, job seekers support, Job Track Child Care, Internationally Trained Professionals Mentorship Program, Community Connections for Newcomer Employment, and Integrated Employment Services.
• Community Houses Community hubs and programming spaces in distinct communities within the PQ catchment area. Includes Foster Farm, Michele Heights, Pinecrest Terrace, Morrison Gardens, Winthrop Court, and Food Bank services.
• Diabetes Program Community Diabetes Education Program (CDEP) offering free diabetes education for adults with Type 2 diabetes and pre-diabetes, including nutrition, exercise, glucose monitoring, foot care, and insulin initiation services.
• Dental Screening Free dental services including dental health information, fluoride varnish applications, Healthy Smiles Ontario enrolment, and denture cleaning. Drop-in service available in English and French.
• Lung Health Program Program supporting patients with asthma or chronic obstructive pulmonary disease (COPD) with assessment, treatment, and management services. Requires referral from primary care provider.
• West End Integrated Falls Prevention Program Program to reduce falls among seniors through home assessments, risk identification, exercise programs, and education. Serves PQCHC and Western Ottawa Community Resource Centre catchment areas.
• First Words Ottawa Free speech and language program for children from birth until Senior Kindergarten. Provides assessment, therapy, information, resources, and workshops on preschool speech and language development.
• Blind and Low Vision Program Early intervention services for children from birth to age six with visual impairments. Coordinates services for Eastern Ontario including Ottawa, Renfrew County, and Prescott-Russell areas.
• Infant Hearing Program Screening program for newborn infants under two months of age. Services Ottawa, Renfrew County, and the United Counties. Coordinates follow-up services for hearing loss including audiologist referrals.
• Counseling Services Short-term counselling, crisis intervention, and support services for adults and youth. Partners with Ottawa Community Immigrant Service Organization and Jewish Family Services.
• Assertive Community Treatment Team Intensive mental health treatment and rehabilitation team including psychiatrist, occupational therapist, registered nurses, and mental health workers providing 24/7 community-based services.
• Violence Against Women Program Free individual counseling and support groups for Ottawa women who have experienced intimate partner abuse. Also provides support for children who have witnessed woman abuse.
• Concentric Circles of Care Collective impact initiative increasing equity and social inclusion for BIPOC individuals. Works with community partners to provide wrap-around support, leadership opportunities, and community conversations.
• Income Tax Clinic Program Free income tax filing services through Canada Revenue Agency's Community Volunteer Income Tax Program (CVITP) for eligible individuals with modest incomes and simple tax situations.
• Health Promotion — South Nepean Satellite Health promotion services covering Nepean, Rideau and Osgoode areas. Works with community residents and partners through advisory groups in Parkwood Hills, Tanglewood, Manordale, Bells Corners, and Barrhaven.
• Food Bank Food bank services providing food assistance to community members in need.
• Housing Services Housing support services including assistance with housing applications, connections to housing resources, and support for community integration.

Quantifiable outcome

• 99.99% housing retention rate for Families First program participants
• +2 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Lowertown Community Resource CentrecoreStrategic or Co-development PartnerPartner in Concentric Circles of Care collective impact initiative. Collaborates with PQCHC and other CHRCs to strengthen reach in supporting BIPOC residents across Ottawa.
• Sandy Hill Community Health CentrecoreStrategic or Co-development PartnerPartner in Concentric Circles of Care initiative working to support BIPOC residents through community of practice and coordinated access to counseling, peer support, and programming.
• Rideau-Rockcliffe Community Resource CentrecoreStrategic or Co-development PartnerPartner in Concentric Circles of Care initiative, convening Health Promoters and Community Developers across community health and resource centres.
• United for AllcoreStrategic or Co-development PartnerCollaborative initiative working to overcome hate-based violence, racism and extremism in the City of Ottawa. PQCHC participates in this city-wide effort.
• 80+ Community PartnerscoreStrategic or Co-development PartnerExtensive network of 80+ partnerships extending services to connect residents to supports they need across health and social services.
• Ottawa Community Immigrant Service Organization (OCISO)coreStrategic or Co-development PartnerPartnership for counseling services, particularly for new Canadians in the west end of Ottawa.
• Jewish Family ServicescoreStrategic or Co-development PartnerPartnership for counseling services. Appointments available through Jewish Family Services by calling 613-722-2225.
• Western Ottawa Community Resource CentrecoreStrategic or Co-development PartnerPartner in Violence Against Women Program providing support services for Ottawa women who have experienced abuse by an intimate partner.
• CHEO (Children's Hospital of Eastern Ontario)coreStrategic or Co-development PartnerPartnership for First Words speech and language program, Blind and Low Vision services, and Infant Hearing Program. Services delivered in partnership with CHEO for Eastern Ontario region.
• Canada Revenue Agency - CVITPminorStrategic or Co-development PartnerCommunity Volunteer Income Tax Program partnership providing free tax filing services to eligible individuals with modest incomes and simple tax situations.
• Ottawa Public HealthcoreStrategic or Co-development PartnerPartner for Infant Hearing Program, dental screening services, and various public health initiatives.
• Centre Jules LegerminorStrategic or Co-development PartnerPartner for services for children with hearing loss, part of the network supporting the Infant Hearing Program of Eastern Ontario.
• Silent VoiceminorStrategic or Co-development PartnerAmerican Sign Language (ASL) consultants partner for the Infant Hearing Program, helping children with hearing loss learn to communicate.
• Newborn Screening OntariominorStrategic or Co-development PartnerPartnership using newborn blood samples to screen for additional hearing loss risk factors including Congenital Cytomegalovirus (cCMV) and genetic markers.
• OC TranspominorOthersPublic transit provider serving the Lincoln Fields transit station near PQCHC. Located approximately 500 meters from PQCHC's main location.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Lowertown Community Resource Centre: Ottawa-based community resource centre providing social services and settlement support to vulnerable residents. Direct peer in the Concentric Circles of Care collective impact initiative alongside PQCHC.
• Sandy Hill Community Health Centre: A nonprofit community health centre in Ottawa serving vulnerable populations with primary care, harm reduction, and social services. Direct peer operating under the same Ontario CHC model, and an explicit PQCHC partner in the Concentric Circles of Care initiative.
• Western Ottawa Community Resource Centre: Community resource centre serving western Ottawa with social services, falls prevention, and Violence Against Women programming. Direct peer and an active PQCHC partner for the Falls Prevention and VAW programs.
• Rideau-Rockcliffe Community Resource Centre: Ottawa-area community resource centre delivering social services, seniors programs, and community development. Direct peer under the Ontario Community Resource Centre model and a named PQCHC partner in the Concentric Circles of Care initiative.
• Centretown Community Health Centre: Downtown Ottawa CHC delivering primary care, mental health, and community programs to vulnerable residents. Direct comparable under the Ontario CHC model with overlapping services and target populations.
• South Riverdale Community Health Centre: A Toronto-based Ontario CHC providing primary care, harm reduction, and community services under the same provincial CHC funding framework. Strong comparable for the wraparound medical-plus-social service model PQCHC operates.
• Somerset West Community Health Centre: Another Ottawa-based nonprofit CHC offering primary care, health promotion, and social services to vulnerable populations. Operates the same Ontario CHC funding and service model as PQCHC, serving an adjacent Ottawa catchment.

Regional players

• Jewish Family Services of Ottawa: Nonprofit social services agency in Ottawa delivering counseling and family support. Named PQCHC partner for counseling services; comparable as a regional peer providing publicly funded social and mental-health support to vulnerable populations.
• Ottawa Community Immigrant Services Organization (OCISO): Major Ottawa settlement agency delivering newcomer services, language training, and counseling. Named PQCHC partner for counseling services to new Canadians; comparable as a regional peer addressing health-equity and newcomer populations through government funding.

Broad incumbents

• Children's Hospital of Eastern Ontario (CHEO): Large pediatric hospital and health services network serving Eastern Ontario. Named PQCHC partner delivering First Words, Infant Hearing, and Blind/Low Vision programs; comparable as a broader regional incumbent that PQCHC integrates with for children's health services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/PQCHC
• Facebookfacebook.com/PinecrestQueenswayCHC
• LinkedInlinkedin.com/company/pinecrest-queensway-community-health-centre

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pinecrest-Queensway Community Health Centre