Dial-a-Nerd

What Dial-a-Nerd does

Dial-a-Nerd (legally Nerdworks (Pty) Ltd) is a South African managed services provider founded in 1998 that delivers outsourced IT support to small and medium enterprises, educational institutions, home users, and selected larger corporates. The company's core product is a Business IT Support Contract delivered as a fixed monthly-fee managed service that provides unlimited remote and telephonic support, proactive maintenance, remote monitoring, and SLA-backed coverage. Delivery is underpinned by Remote Monitoring and Management (RMM) tooling, secure remote-access technology, 256-bit AES encrypted cloud backup, automated patching, and network monitoring. Onsite support is supplied through dedicated IT placements, and the company resells third-party security, firewall, and hardware products including ESET, SonicWall TZ Series, and the proprietary CloudGate Mini PC line.

Revenue is generated across five streams: recurring MSP subscriptions, prepaid Block Hour agreements, onsite IT placements sold as professional services, hardware and security product resale, and a remote-support IT Support App. Pricing is quote-based for managed services, with publicly listed pricing for ESET security (R419–R1,069/year) and a stackable 5% discount program that rewards customers for attaching additional services such as Microsoft 365, connectivity, voice, server hosting, and ESET MSP Complete to a base MSP or Block Hour agreement.

The company operates a sales-led go-to-market with a hybrid segmentation approach, combining digital acquisition (website quote forms, organic SEO, blog content, and social channels) with field-based enterprise sales that conduct provisional IT audits, on-site assessments, and proposal presentations. Physical presence is anchored by headquarters in Johannesburg (19 Kent Road, Dunkeld West) and a regional office in Cape Town (Woodstock), with service coverage extended nationally to Durban and Pretoria via a partner-network technician deployment model. Headcount is in the 101–250 employee range; ownership is private and founder-led with no disclosed institutional investment.

Name

Dial-a-Nerd

Legal name

Nerdworks (Pty) Ltd

Website

https://dialanerd.co.za

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

101–250 employees

Short description

Dial-a-Nerd is a South African managed services provider founded in 1998 that delivers fixed-fee outsourced IT support, remote monitoring, cloud services, security, and onsite IT placements to SMEs, educational institutions, home users, and selected corporates across South Africa.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industry

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

Keywords

• Managed IT services
• IT support contracts
• Cloud backup services
• Network security solutions
• Remote monitoring management

Headquarters

HQ city

Johannesburg

HQ country

South Africa

HQ region

Africa

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (MSP): Fixed monthly fee subscription model providing unlimited remote and telephonic support, proactive maintenance, remote monitoring, and SLA coverage. This is the primary recurring revenue stream for the business.
2. Onsite IT Placements: Dedicated onsite IT department services where technicians are placed at client premises. Revenue generated through dedicated staffing agreements with organizations.
3. Block Hour Agreements: Prepaid block of support hours (minimum 5 hours) that customers can draw upon as needed, with stackable discount incentives for adding qualifying services.
4. IT Support App: Remote support application that customers download and run when they need assistance. Provides secure remote access for technicians to diagnose and resolve IT issues.
5. Hardware and Security Product Sales: Sales of hardware including CloudGate Mini PCs, ESET anti-virus products, firewalls (SonicWall TZ Series), and other IT equipment. Products include ESET Business Protect tiers ranging from R2,886.50 to R4,623.00.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Dial-a-Nerd is a South African Managed Services Provider (MSP) delivering proactive IT support to businesses, educational institutions, and home users. Core services include unlimited remote and telephonic support, on-site technician visits, dedicated onsite IT placements, cloud services, cybersecurity, business connectivity, and VoIP, delivered under fixed monthly recurring service contracts. The portfolio also includes the resale of ESET security software, SonicWall firewalls, CloudGate Mini PCs, Microsoft 365, cloud backup, and email authentication solutions.

Product overview

Dial-a-Nerd is a South African managed services provider (MSP) offering a portfolio of IT support services and related products. The core offering is the Business IT Support Contract/Managed Services, which provides proactive IT support through Remote Monitoring and Management (RMM) tools with unlimited remote and telephonic support. The service portfolio includes Business IT Solutions (cloud services, Microsoft 365, connectivity, security, network design), Voice/VoIP solutions, and Onsite IT Placements. For home users, they offer Home IT Support, Home WiFi, and Family Digital Wellbeing solutions. The product offerings include ESET Security software, SonicWall TZ Series Firewalls, CloudGate Mini PCs, Cloud Backup, Microsoft 365, Sendmarc email authentication, and Outbound Mail Security. The company operates primarily in South Africa with offices in Johannesburg and Cape Town, serving businesses, educational institutions, and home users since 1998.

Differentiator

Problem solved

Functional benefit

Brands

• CloudGate: CloudGate Mini PCs - A proudly South African micro computing device launched in 2010, designed for users in home, education, and enterprise environments.

Products and services

• Business IT Support Contract (Managed Services)

Quantifiable outcome

• 99% customer satisfaction based on 497 reviews
• +3 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationDial-a-Nerd is a certified Microsoft Partner offering Microsoft 365, Office 365, and related cloud solutions. They provide implementation, migration, and ongoing support for Microsoft products including Teams Voice integration and SharePoint solutions.
• ESETcoreChannel Partner/ Reseller/ DistributorDial-a-Nerd resells ESET security products including Business Protect Complete, Business Protect Advanced, Business Protect Entry, and Small Business Security. They offer tiered ESET plans from Essential to Ultimate.
• SonicWallcoreChannel Partner/ Reseller/ DistributorDial-a-Nerd offers SonicWall TZ Series firewalls as part of their security solutions. These include intrusion prevention, gateway anti-virus, antispyware, content filtering, and anti-spam services.
• CloudGateminorChannel Partner/ Reseller/ DistributorCloudGate is a South African micro computing initiative offering CloudGate C3 and C5 mini PCs. Dial-a-Nerd resells and supports these energy-efficient mini PCs for homes and businesses.
• Be in TouchcoreStrategic or Co-development PartnerPartnership with Be in Touch to provide Family Digital Wellbeing services. Be in Touch focuses on educating families about digital wellness through three pillars: Educate, Connect, and Protect. Dial-a-Nerd provides the technical solutions (antivirus, WiFi products, firewall systems, privacy controls) to support these goals.
• SendmarccoreTechnology or IntegrationDial-a-Nerd offers Sendmarc email authentication solutions to authenticate emails, monitor deliverability, and protect against email spoofing and phishing attacks. Implements SPF, DKIM, and DMARC protocols.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/dialanerdsa
• YouTubeyoutube.com/channel/UCSZP_iwePu9F4w5sizV1EZA
• Facebookfacebook.com/dialanerd/?fref=ts
• LinkedInlinkedin.com/company/dial-a-nerd
• Instagraminstagram.com/dialanerdza/?hl=en

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dial-a-Nerd