APM

What APM does

APM (Advanced Personnel Management), founded in 1994 in Perth, Australia, is a privately held global provider of government-funded employment, disability, mental health, workplace injury management, and aged care services. The company is structured as APM Human Services International Pty Ltd and operates across 11 countries through a portfolio of subsidiary brands including Ingeus (UK/Europe/Asia), Clustra (Sweden), WCG Services and Agilec (Canada), and Equus Workforce Solutions, Grant Associates, Dynamic Workforce Solutions, and Ross Innovative Employment Solutions (US). APM delivers services primarily under multi-year government contracts — including Australia's Inclusive Employment Australia (formerly DES), Workforce Australia, NDIS, and aged care assessment programs; the UK's Restart Scheme, Work and Health Programme, NHS Diabetes Prevention Programme, and Ministry of Justice rehabilitative services; and Veterans Affairs Canada RSVP — supplemented by fee-for-service WorkCare engagements with employers and insurers.

APM's core technology stack consists of a digital wellbeing platform providing 24/7 tools and clinician support, the APMiQ Life Index for tracking rehabilitation outcomes, and a VR-based pain recovery program delivered through APM WorkCare. The company serves 2.4 million+ people annually through 10,000+ employees and 500+ Australian locations, with primary customer segments being job seekers, employers, NDIS participants, older adults, insurers/workers compensation schemes, and mental health clients. Revenue mechanics are dominated by managed-services contracts with government payors (services delivered at no cost to eligible participants) and professional-services fee arrangements with employers and insurers; commercial WorkCare offerings are quote-based. APM has grown primarily through acquisition — including Ingeus (2018), Pertemps People Development Group (2015), MCI Solutions (2019), and Therapy Focus (2025) — and received institutional capital from Madison Dearborn Partners in June 2020 to support continued international expansion and capability buildout.

Name

APM

Legal name

Advanced Personnel Management

Website

https://apm.net.au

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

APM (Advanced Personnel Management) is a privately held Australian-founded global provider of government-funded employment, disability, mental health, workplace injury, and aged care services, serving 2.4 million+ people annually across 11 countries through brands including Ingeus, Equus, and WCG Services.

Ownership category

akta.pro rank

Product category

Employment and Disability Services

NAICS

Employment Services (5613), Professional Employer Organizations (561330), Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134), Office Administrative Services (56111)

SIC

Services-Social Services (8300), Services-Help Supply Services (7363), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Global Employment Cost Management & Workforce Analytics (BPACAHAK)

akta.pro secondary industries

Employer of Record (EOR) & Global Payroll (FSAMAKAB), HR Compliance, Policy, EEO & Labor Law (BPACAPAM)

Keywords

• Employment services
• Disability services
• Workplace rehabilitation
• Occupational health
• Vocational rehabilitation

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices23 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Government-Funded Employment Services: APM receives government funding to deliver employment services including Inclusive Employment Australia (formerly Disability Employment Services), Workforce Australia, and other employment support programs. Services are delivered to individuals at no direct cost, funded by government contracts.
2. NDIS Services: National Disability Insurance Scheme services including Local Area Coordination, employment supports, therapy services, and community participation. Funded through NDIS plans.
3. Workplace Health and Rehabilitation: APM WorkCare services for injury prevention, management, return to work, and occupational rehabilitation. Delivered to employers and insurers on a fee-for-service basis.
4. Aged Care Services: Aged care assessment and support services funded through government aged care programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

APM is a global human services provider delivering government-funded employment programs (Inclusive Employment Australia, Workforce Australia, NDIS Employment Supports), workplace injury management and return-to-work services through APM WorkCare, allied health therapy services, mental health support, aged care assessments, and rehabilitation programs. Operating across 11 countries with 500+ locations and 10,000+ employees, APM supports 2.4 million+ people annually through both government contracts and direct employer/insurer fee-for-service engagements.

Product overview

APM is a global health, employment, disability, and workplace services provider operating a multi-product portfolio across 11 countries. The core offering centers on employment services including Inclusive Employment Australia (formerly Disability Employment Services), Workforce Australia, and NDIS Employment Supports through APM Futures. APM WorkCare provides workplace injury management and return-to-work services, complemented by specialized offerings like VR Pain Recovery and APMiQ for rehabilitation tracking. The company also delivers aged care assessment services, mental health support, and therapy services through subsidiaries Early Start Australia and Everyday Independence. APM operates internationally through subsidiary brands including Ingeus (UK/Europe/Asia), WCG Services (Canada), Equus Workforce Solutions (North America), Grant Associates (US), Dynamic Workforce Solutions (US), Ross IES (US), Agilec (Canada), and Clustera (Sweden).

Differentiator

Problem solved

Functional benefit

Brands

• Inclusive Employment Australia: Program formerly known as Disability Employment Services (DES), providing employment support for people with disability
• APM WorkCare
• APM Futures
• APMiQ

Products and services

• Inclusive Employment Australia Government-funded employment support program helping people with disability find and keep meaningful employment through personalized job matching, training, and ongoing support.
• Workforce Australia Employment services program for job seekers and employers, providing job search support, recruitment assistance, and workforce solutions across Australia.
• APM Futures (NDIS Employment Supports) NDIS employment services providing tailored support for people with disability to find employment, including school leaver programs and ongoing employment supports.
• APM WorkCare Comprehensive workplace health, injury prevention, early intervention, and return-to-work services for employers and insurers, including occupational health and mental health first aid training.
• NDIS Local Area Coordination Services helping NDIS participants navigate the NDIS system, connect with service providers, and implement their support plans.
• Aged Care Assessments Comprehensive aged care assessment services including AN-ACC assessments to determine care needs and funding for older Australians, plus APM @ home in-home care services.
• Mental Health Services Evidence-based mental health support including CBT, early intervention, stepped-care approaches, 24/7 digital tools via an award-winning wellbeing platform, and critical incident response for individuals, families, and workplaces.
• Therapy Services Allied health therapy services including physiotherapy, occupational therapy, and other therapeutic interventions for NDIS participants and other clients.
• Ingeus (UK/Europe/Asia operations) Government employment services, youth education and training, and health and wellbeing services delivered across UK, Europe, and Asia including Restart Scheme, Work and Health Programme, NHS Diabetes Prevention Programme, and Ministry of Justice rehabilitative services.
• CiC (Employee Assistance Programmes) Employee assistance programmes offering legal, financial and training mediation, family support programs, and critical incident response services primarily in the UK.
• WCG Services (Canada) Canadian employment and vocational rehabilitation services including RSVP for Veterans Affairs Canada.
• Equus Workforce Solutions (North America) Workforce development services using WIOA, TANF, and Job Corps funding streams in the US and Canada.
• Grant Associates (US)

Quantifiable outcome

• 2.4 million+ people supported annually
• +2 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

14 partnerships are on record, tiered core and flagship.

• American Foundation for Suicide Prevention (AFSP)coreStrategic or Co-development Partner · 1 September 2025APM partnered with AFSP's Hard Hat Courage initiative to integrate suicide prevention resources into construction industry training programs. The initiative reached over 188,000 construction workers, with APM helping deliver Toolbox Talks and Talk Saves Lives: Construction programs during Construction Suicide Prevention Week (Sept. 8-12, 2025).
• NCCERcoreStrategic or Co-development Partner · 1 May 2025Partnership with National Center for Construction Education and Research to integrate suicide prevention resources into industry training programs.
• Construction Suicide Prevention WeekcoreStrategic or Co-development Partner · 1 May 2025Coalition partnership for annual Construction Suicide Prevention Week awareness campaign, hosting stand-downs across 1,222 jobsites in 2025.
• Hockey AustraliaflagshipGTM or Marketing PartnerOfficial sponsor of Australia's hockey stars with long-term partnership extending through LA 2028 Olympics and Paralympics. Includes development of Inclusive Handbook and hockey for all programs.
• SANFL Inclusive LeaguecoreGTM or Marketing PartnerPartnership supporting inclusive Australian Rules Football league, creating opportunities for people with disability to participate in sport.
• Ellie ColecoreGTM or Marketing PartnerParalympic swimming champion and APM ambassador, appearing in disability inclusion campaigns and content series 'Ellie Cole's Couch'.
• Jeremy McClurecoreGTM or Marketing PartnerParalympic ocean swimmer and APM partner supporting disability inclusion, including participation in Hard Hat Courage initiative.
• Griffith UniversitycoreStrategic or Co-development PartnerResearch partnership on neurodiversity in the workplace, exploring how organizations can better support neurodiverse employees.
• AmazecoreStrategic or Co-development PartnerPartnership to support Autistic NDIS participants, providing resources and support for the autistic community.
• Early Start AustraliacoreChannel Partner/ Reseller/ DistributorEarly childhood therapy services operating under APM Group umbrella for NDIS participants.
• Everyday IndependencecoreChannel Partner/ Reseller/ DistributorTherapy services provider under APM Group for NDIS participants requiring allied health supports.
• Therapy FocuscoreChannel Partner/ Reseller/ DistributorWestern Australian therapy provider now operated by APM to safeguard disability services in WA.
• UK Department for Work and Pensions (DWP)flagshipStrategic or Co-development PartnerDelivery of Restart Scheme (up to 12 months support), Work and Health Programme (WHP), and WHP-JETS employment services across UK regions.
• SercocoreChannel Partner/ Reseller/ DistributorSubcontractor relationship for Restart Scheme delivery in additional UK regions alongside Ingeus.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Mission Australia: Australian nonprofit delivering employment, housing, and community services including DES/IEA and NDIS-related supports, directly competing for the same government contracts as APM.
• Reed in Partnership: UK provider of government-funded employment programs (Restart Scheme, Work and Health Programme) operating as a DWP prime contractor in direct competition with Ingeus.
• Wise Group: UK social enterprise group delivering employment, training, and wellbeing services—including Restart Scheme delivery—closely mirroring APM's Ingeus service portfolio in the UK.
• CoAct: Australian consortium of employment services providers delivering DES/IEA and Workforce Australia services, directly competing with APM in the same government-funded employment programs.
• MAX Solutions: Australian employment services provider delivering government-funded employment programs (DES, Workforce Australia, NDIS) with similar service mix to APM across job seeker, employer, and disability segments.
• Salvation Army Employment Plus: Australian arm of a global nonprofit delivering government-funded employment and welfare-to-work services, overlapping with APM on Workforce Australia and similar programs.
• AtWork Australia: Australian disability employment and workforce services provider operating across DES/IEA, Workforce Australia, and NDIS, competing head-to-head with APM on government contracts.
• Shaw Trust: UK charity delivering employment, disability, and social services including Restart Scheme prime contractor role, with overlapping service lines and customer base to APM's Ingeus operations.

Regional players

• Kinetic IT: While primarily an IT services firm, Kinetic and similar large Australian workforce solutions providers serve employer customers in adjacent human capital and rehabilitation services markets where APM WorkCare competes.

Broad incumbents

• Serco: Global services conglomerate with a large UK public services division that is a Restart Scheme prime contractor and subcontractor to APM/Ingeus, representing both competitor and partner.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/APM_Au
• YouTubeyoutube.com/user/APMemployment
• Facebookfacebook.com/APMAustralia
• LinkedInlinkedin.com/company/627859
• Instagramapm.net.au/instagram

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries15 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about APM