What Diversified Digital does

Diversified Digital, LLC is a privately held managed services provider (MSP) founded in 1991 and headquartered in North Olmsted, Ohio. The company is a vertical specialist delivering IT services exclusively to dental practices — general dentists, oral surgeons, orthodontists, periodontists, endodontists, and pedodontists — across Ohio, Michigan, and Pennsylvania. Its service portfolio spans five integrated pillars: cybersecurity (firewall, endpoint security, vulnerability scanning, penetration testing, employee training), business continuity and disaster recovery (anchored by the proprietary Little Black Box/BlackBox DR appliance and DataSafe encrypted backup), managed services with 24/7/365 monitoring, network integration and installation (including VCIO contractor management), and clinical technology optimization for dental practice management and imaging software.

Underlying the service stack is a combination of proprietary and partner-sourced technology. The Little Black Box (BlackBox DR) is a SaaS-based appliance that stores comprehensive server snapshots locally and in the cloud, enabling claimed 15-minute recovery time and maximum 1-hour data loss. DataSafe provides HIPAA-compliant encrypted backup, and SecureMail delivers encrypted email. The firm integrates third-party best-of-breed security and infrastructure components — WatchGuard firewalls, CylancePROTECT AI-based endpoint security, Carestream Dental digital imaging (as a certified National Service Provider), and Black Talon Security training — and supports a broad range of dental practice software platforms (Dentrix, DEXIS, Open Dental, OrthoTrac, TDO, WinOMS, SoftDent, PracticeWorks, and others).

The business model is primarily recurring subscription-based revenue via monthly MSP contracts and Hardware-as-a-Service (HaaS) agreements, supplemented by project-based professional services revenue for network installation, office build-outs, and technology optimization. Pricing is quote-based and not publicly disclosed. Customer acquisition relies on consultative direct sales, free on-site evaluations, a quarterly newsletter, and the company website. With 1-10 employees and no external funding, M&A, or leadership changes disclosed, Diversified Digital operates as a closely held regional specialist with multi-decade client retention (16+ years at multiple named accounts) but limited observable growth momentum.

Name

Diversified Digital

Legal name

Diversified Digital, LLC

Website

https://diversifieddigital.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

1–10 employees

Short description

Diversified Digital is a privately held dental-focused managed services provider founded in 1991, delivering cybersecurity, disaster recovery, network integration, and clinical technology optimization to SMB dental practices across Ohio, Michigan, and Pennsylvania.

Ownership category

akta.pro rank

Product category

Dental Practice IT Managed Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)

akta.pro primary industry

Backup, Disaster Recovery & Business Continuity (BCDR) Services (BPAEABAH)

akta.pro secondary industries

Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

Keywords

• Dental IT services
• Managed services provider
• Healthcare cybersecurity
• Disaster recovery solutions
• HIPAA compliance IT

Headquarters

HQ city

North Olmsted

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services Provider (MSP) Monitoring: Monthly MSP contracts providing 24/7/365 monitoring and maintenance of computer systems, including regular checks and updates of servers and networks, dedicated IT troubleshooting, monthly activity reports, AI-based HIPAA-compliant antivirus, unlimited free phone support, and discounted on-site labor.
2. Hardware as a Service (HaaS): Monthly subscription for computer equipment installation and maintenance. After an initial subscription fee, customers pay a set monthly fee. Can include computers, servers, routers, switches, monitors, and printers.
3. Network Integration and Installation Services: Professional services for dental technology planning, network design and configuration, technology integration and installation, including new office setups and renovations. They serve as VCIO (virtual chief information officer) contractor managers.
4. Technology Optimization Services: Evaluation and optimization of dental practice management software, digital imaging equipment, and clinical technology including chairside technology integration.
5. Security Solutions: Comprehensive cybersecurity protection including firewall solutions, endpoint security, vulnerability scanning, penetration testing, employee education, password management, and compliance solutions (HIPAA and PCI DSS).
6. Business Continuity and Disaster Recovery: BlackBox DR solution and DataSafe backup services with monthly fees for installation, monitoring, and testing of the disaster recovery system.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Diversified Digital is a dental-specific managed services provider (MSP) delivering an integrated suite of IT solutions to dental practices across Ohio, Michigan, and Pennsylvania. Its offerings span five interconnected service areas—Cybersecurity, Business Continuity and Disaster Recovery, Managed Services (24/7 monitoring and Hardware as a Service), Network Integration and Installation, and Clinical Technology Optimization—supported by proprietary tools including the Little Black Box (BlackBox DR) disaster recovery appliance, DataSafe backup, and SecureMail encryption.

Product overview

Diversified Digital is a dental-specific managed services provider (MSP) offering an integrated suite of technology solutions for dental practices. The core offering consists of five interconnected service areas: Cybersecurity Services (including Black Talon Security partnership), Business Continuity and Disaster Recovery (anchored by the Little Black Box/BlackBox DR solution and DataSafe backup), Managed Services Provider (MSP) with 24/7 monitoring and Hardware as a Service), Network Integration and Installation (dental technology planning and network design), and Clinical Technology Optimization (dental practice management software and digital imaging). The company supports a wide range of third-party dental software platforms (Dentrix, Open Dental, DEXIS, Carestream Dental, etc.) and provides specialized security tools including CylancePROTECT endpoint security, WatchGuard firewalls, and SecureMail encryption. Diversified Digital serves general dentists, oral surgeons, orthodontists, periodontists, endodontists, and pedodontists across Ohio, Michigan, and Pennsylvania from their headquarters in North Olmsted, Ohio, having been established in 1991.

Differentiator

Problem solved

Functional benefit

Products and services

• Cybersecurity Services

Quantifiable outcome

• 15-minute disaster recovery time (versus 2-4 days traditional)
• +2 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability3 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• Black Talon SecuritycoreTechnology or IntegrationBlack Talon Security is a cybersecurity partner that developed an educational webinar series called 'Secure Your Life...Secure Your Practice' to help reduce chances of becoming a victim of ransomware or cyberattacks. They provide employee education and training via webinars about phishing scams, social engineering, and physical security precautions.
• WatchGuardcoreTechnology or IntegrationWatchGuard is a global pioneer in easy-to-deploy, enterprise-grade network security solutions. Diversified Digital equips customers with WatchGuard firewall solutions as part of their comprehensive cybersecurity offerings.
• Cylance (BlackBerry)coreTechnology or IntegrationDiversified Digital is a Cylance Solution Provider Partner. CylancePROTECT uses AI/ML (Artificial Intelligence/Machine Learning) to proactively prevent, rather than reactively detect, advanced persistent threats and malware. This provides endpoint security that requires updates only once or twice yearly.
• Carestream DentalcoreTechnology or IntegrationDiversified Digital is certified as a Carestream Dental National Service Provider for digital installations and integration. This certification enables them to recommend and install Carestream Dental digital equipment, hardware, software, and cloud solutions.

Scale indicators2 records

Recent moves6 records

Expansion highlights3 records

Others

• ConnectWise: ConnectWise is a leading platform provider of business management, RMM, and security software purpose-built for MSPs. Comparable as an enabling ecosystem provider that powers similar MSPs, including potentially Diversified Digital's own service delivery platform.
• Kaseya: Kaseya provides IT management software (RMM, PSA, cybersecurity) for managed service providers serving SMBs. Comparable as a platform vendor enabling MSPs similar to Diversified Digital to deliver managed services at scale.
• BlackBerry (Cylance): BlackBerry's CylancePROTECT is an AI-based endpoint security platform that Diversified Digital resells to dental practices. Comparable as a critical technology partner supplying the proprietary AI antivirus underlying the company's MSP security offering.
• Carestream Dental: Carestream Dental is a major dental imaging and practice management technology vendor with which Diversified Digital holds a National Service Provider certification. Comparable as a strategic partner enabling the company's dental technology integration and equipment installation revenue.
• WatchGuard Technologies: WatchGuard is a network security vendor providing firewall, endpoint, and MFA solutions widely deployed by MSPs. Directly comparable as an existing technology partner (Diversified Digital resells WatchGuard firewalls) and as a competitive substitute for in-house security delivery.

Direct peers

• TechCentral: TechCentral is a managed IT services provider specializing in dental and healthcare practices, offering cybersecurity, cloud services, and HIPAA-compliant IT support. It is directly comparable as a vertical-specialist MSP targeting the same SMB dental customer base.
• Medix IT: Medix IT is an SMB-focused managed services provider offering managed IT, cybersecurity, and cloud services to small and mid-sized businesses including healthcare clients. Comparable in business model, subscription-based MSP offering, and SMB target segment.

Broad incumbents

• Arctic Wolf: Arctic Wolf is a large-scale managed security operations provider offering 24/7 SOC-as-a-service to SMB and mid-market organizations. Comparable in providing managed security monitoring, though at far greater scale and across all verticals rather than dental-specialized.

Emerging players

• Blackpoint Cyber: Blackpoint Cyber provides managed detection and response (MDR) and endpoint security specifically designed for MSPs serving SMBs. Comparable as a cybersecurity technology provider feeding the same managed services ecosystem in which Diversified Digital operates.
• Black Talon Security: Black Talon Security is a cybersecurity firm specializing in ransomware prevention, employee security training, and managed security services for SMBs. Directly comparable as a current partner of Diversified Digital delivering the same type of security services that could be brought in-house by competitors.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/diversifieddig
• LinkedInlinkedin.com/company/diversified-digital-llc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diversified Digital