Ontempo
Ontempo provides an integrated omnichannel retail management platform (RMS/ERP, POS, and WMS) for multi-branch apparel and specialty retailers in New Zealand and Australia, serving 25+ enterprise customers including the Hallensteins Glassons Group.
- Company typePrivate
- Founded2004
- HeadquartersKumeu, New Zealand
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Ontempo does
Ontempo is a New Zealand-based private software company that provides an integrated omnichannel retail management platform purpose-built for multi-branch apparel and specialty retailers. The platform is structured around three core products that operate on a shared data layer: Ontempo Retail (a retail management system / ERP covering buying, planning, promotions, loyalty, CRM, and reporting), Ontempo Store (a full-function point-of-sale with click-and-collect, ship-from-store, and offline capability), and Ontempo Warehouse (a WMS with wireless picking, put-to-light, and courier integrations). Supporting modules extend the platform into omnichannel fulfilment (Endless Aisle, Single Customer Record), head office functions (forecasting, allocation, supplier ordering), in-store and warehouse handhelds for iOS/Android, ZenTempo ad-hoc Excel reporting, and Ontempo Connect dropship.
The company monetizes through a per-store, per-POS monthly subscription with bespoke pricing scaled to the customer's footprint, with unlimited users and no multi-year lock-in contracts. Go-to-market is consultative enterprise sales: contact, demo, tailor, and go-live within a 3-4 month implementation window. The customer base is concentrated in New Zealand and Australia across apparel, footwear, fashion, homeware, and adjacent verticals; named enterprise customers include the Hallensteins Glassons Group (126+ stores across multiple countries), Ballentynes, Hannahs, Number One Shoes, Storm, Postie, Max, Mi Piaci, RedRat, Nature Baby, North Beach, Working Style, Barkers, Ecco, Wallace Cotton, Kings Plant Barn, and The Wool Company. The platform is distinguished by 20+ years of exclusive retail-software specialization, tight operational integration across the three core products, offline operability, and an integration ecosystem of 28+ partners spanning ecommerce (Shopify via Pocketsquare, Magento via Overdose Partners and Ecommistry, Blackpepper, Solutionists), payments (Windcave, Verifone, PayPal, AfterPay, Laybuy, Zip, Humm, EwayRapid), logistics (NZ Post, DHL, Toll, Aramex, Kerry Logistics), accounting (Xero, ACCPAC, Moneyworks, Microsoft Business Central), and analytics (Mailchimp, Scandit, ZenTempo, Bellwether, Footprint).
Ontempo is founder-led (Jeff Torkington, 42 years industry experience), with Pete Hall as CEO (18 years) and Nat Torkington as CTO (34 years), supported by a team of approximately 21 staff at its Kumeu, Auckland headquarters. The company is privately held with no disclosed external funding, no subsidiaries, and no M&A history; ownership appears concentrated among founders and management. It claims 100% customer retention, implying strong organic growth and high product-market fit within its niche, though absolute scale remains modest at an estimated sub-25-person headcount serving primarily Australasian retail.
Ontempo firmographics
Firmographics- Name
- Ontempo
- Legal name
- Ontempo
- Website
- https://ontempo.co.nz
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Ontempo provides an integrated omnichannel retail management platform (RMS/ERP, POS, and WMS) for multi-branch apparel and specialty retailers in New Zealand and Australia, serving 25+ enterprise customers including the Hallensteins Glassons Group.
- Ownership category
- akta.pro rank
Ontempo industry classification
Industry- Product category
- Retail Management Software
- NAICS
- Custom Computer Programming Services (541511)
- SIC
- Wholesale-Computers & Peripheral Equipment & Software (5045)
- akta.pro primary industry
- Omnichannel Commerce & Click-and-Collect Platforms (BPAMAGAL)
- akta.pro secondary industries
- Apparel, Footwear & Accessories Omnichannel (CRAFAEAA), POS Terminals & All-in-One Retail Computers (HDACAKAA), In-Store Contactless & NFC Acceptance (Tap-to-Pay, EMV Contactless) (FSAMADAF)
Keywords
Where Ontempo is headquartered
LocationHeadquarters
- HQ city
- Kumeu
- HQ country
- New Zealand
- HQ region
- Oceania
Offices1 record
Markets served
Ontempo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Subscription/P licensing: Monthly pricing by store, by POS with unlimited users. No lock-in contracts. Pricing is bespoke and tailored to business needs and scale
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Per Store / Per POS monthly subscription |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels1 record
Ontempo product offering
Product offeringCore offering
Ontempo develops and sells an integrated omnichannel retail software platform for multi-branch retailers, comprising three core products: Ontempo Retail (RMS/ERP for real-time reporting, stock ordering, CRM and loyalty), Ontempo Store (full-function POS with Click and Collect, Order in Store, and Ship from Store), and Ontempo Warehouse (modern WMS with wireless picking and courier integrations). The platform is delivered as a monthly subscription priced per store or per POS with unlimited users and no lock-in contracts, with bespoke implementation support.
Product overview
Ontempo is a unified omnichannel retail management platform consisting of three core products: Ontempo Retail (complete retail management software package), Ontempo Store (full-function Point of Sale solution), and Ontempo Warehouse (modern warehouse management and dispatch solution). These core products work together on a single platform, sharing a single view of the business with real-time data. The platform includes additional modules for omnichannel capabilities (Click and Collect, Endless Aisle, Loyalty Everywhere), Head Office functions (buying, planning, forecasting, reporting), Store operations (handheld devices for iOS/Android), and Warehouse operations (handheld-guided picking, put to light systems). Additional offerings include ZenTempo for ad hoc Excel-based reporting, Ontempo Connect for dropship functionality, and built-in ecommerce integrations with major platforms including Magento, Shopify, and Blackpepper. The platform specialises in multi-branch apparel retail and offers customisation and bespoke development tailored to individual business needs.
Differentiator
Problem solved
Functional benefit
Products and services
- Ontempo Retail Complete retail management software (RMS/ERP) for multi-branch retailers, providing real-time reporting, stock ordering and management, customer loyalty, CRM, and offline operation. Integrates with any Point of Sale, warehouse, and ecommerce platform.
- Ontempo Store Full-function Point of Sale (POS) solution supporting all forms of payment and omnichannel strategies including Click and Collect, Order in Store, and Ship from Store. Enables look-up and order or transfer of stock anywhere in the supply chain with tight security, real-time transactions, and full offline operation.
- Ontempo Warehouse Modern warehouse management and dispatch solution featuring wireless picking, stocktake functionality, pickface or put-to-light options, and courier integrations. Interfaces with any ERP system to support retail, web, and catalogue fulfillment.
- ZenTempo (Zen Retail) Ad hoc Excel-based reporting tool integrated with Ontempo's built-in data warehouse for fast custom analytics across branches, customers, products, and promotions.
- Ontempo Connect Dropship integration enabling retailers to ship products directly from suppliers to customers, integrated with the Ontempo retail platform.
Quantifiable outcome
- 126 stores across different countries can receive pricing/promotion updates within 5 minutes (implemented by 10am from Monday morning decisions)
- +3 more outcomes
Companies that use Ontempo
Customer profileNamed customers29 records
Segments2 records
Ideal customer profiles2 records
Ontempo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration54 records
Feature8 records
Ontempo partnerships and signals
Strategic signalPartnerships
29 partnerships are on record, tiered core and supporting.
- BlackpeppercoreEcommerce platform partner for integrating Ontempo retail systems with Blackpepper-powered webstores. Products, images, offers, loyalty, prices, customers, and custom attributes are maintained in Ontempo and synchronized with web and POS.
- Overdose Partners (Magento)coreMagento development agency partner for integrating Ontempo with Magento ecommerce platforms. Enables bidirectional synchronization of product data, inventory, orders, and customer information.
- Ecommistry (Magento)coreMagento partner agency providing ecommerce integration services for Ontempo retail customers using Magento platform.
- Pocketsquare (Shopify)coreShopify partner for integrating Ontempo retail management with Shopify ecommerce stores. Enables seamless omnichannel retail operations.
- SolutionistssupportingEcommerce solution partner providing integration services between Ontempo retail systems and various ecommerce platforms.
- Zen Retail (ZenTempo)supportingAd hoc reporting partner providing ZenTempo Excel-based reporting capabilities integrated with Ontempo's built-in data warehouse for enhanced analytics.
- XerosupportingAccounting software integration for financial management and reporting connectivity with Ontempo retail systems.
- NZ PostsupportingLogistics and freight partner providing shipping and delivery services integrated with Ontempo warehouse and order management.
- DHLsupportingInternational logistics and freight partner integrated with Ontempo warehouse management for global shipping capabilities.
- TollsupportingFreight and logistics partner integrated with Ontempo for domestic and international shipping solutions.
- AramexsupportingGlobal logistics and transportation partner integrated with Ontempo warehouse and order fulfillment systems.
- PayPalsupportingOnline payment processing partner integrated with Ontempo POS and ecommerce for secure transaction processing.
- LaybuysupportingBuy now pay later payment provider integrated with Ontempo for flexible payment options at checkout.
- AfterPaysupportingBuy now pay later payment solution integrated with Ontempo POS and ecommerce platforms.
- ZipsupportingInstallment payment provider integrated with Ontempo for flexible customer payment options.
- HummsupportingBuy now pay later payment partner integrated with Ontempo for customer flexible payment solutions.
- EwayRapidsupportingPayment gateway provider integrated with Ontempo for secure online transaction processing.
- WindcavesupportingPayment terminal and gateway provider integrated with Ontempo for in-store and online payment processing.
- VerifonesupportingEFTPOS terminal provider (Verifone Vault and POSLink) integrated with Ontempo for point-of-sale payment acceptance.
- MondialesupportingThird-party warehouse provider integrated with Ontempo for external fulfillment operations.
- Supply Chain SolutionssupportingThird-party logistics provider integrated with Ontempo for supply chain and warehouse management services.
- DSLsupportingThird-party warehouse and logistics partner integrated with Ontempo for fulfillment operations.
- Kerry LogisticssupportingGlobal logistics and supply chain partner integrated with Ontempo for international freight and warehousing.
- MailchimpsupportingEmail marketing platform integrated with Ontempo for customer communication and marketing automation.
- ScanditsupportingBarcode recognition technology integrated with Ontempo warehouse and inventory management for enhanced scanning capabilities.
- BellwethersupportingFoot counter technology partner integrated with Ontempo for customer traffic analytics in retail stores.
- FootprintsupportingFoot counter and customer analytics provider integrated with Ontempo for retail traffic insights.
- AddressFindersupportingAddress validation service integrated with Ontempo for accurate customer and delivery address verification (NZ, AU).
- BriteVerifysupportingEmail validation service integrated with Ontempo for ensuring accurate customer email data quality.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Ontempo competitors and assessment
Company assessmentDirect peers
- Aptos: Aptos is a global unified commerce platform purpose-built for specialty retail including apparel and footwear. Comparable to Ontempo on apparel and footwear vertical depth and multi-store unified operations.
- Khaos Control: Khaos Control is a UK retail management software provider specializing in apparel, footwear and fashion multi-channel retail — directly comparable to Ontempo's apparel-vertical, multi-branch retail management focus.
- Cin7 (Retail Express): Cin7 acquired the AU retail management platform Retail Express and now offers POS, inventory and omnichannel retail software for mid-market Australian retailers — a direct adjacent peer in geography and category.
- Lightspeed Commerce (Vend): Lightspeed originated from Vend (Wellington, NZ), a POS and retail management platform built for boutique and apparel retailers. It is the closest geographic and product-line competitor to Ontempo in NZ/AU.
Broad incumbents
- Shopify POS: Shopify's POS offering competes with Ontempo Store as an integrated commerce + in-store POS for omnichannel retailers. It is a much broader incumbent without apparel-only specialization but increasingly appeals to mid-market apparel brands.
- Microsoft Dynamics 365 Commerce: Microsoft's enterprise retail/ERP suite competes with Ontempo Retail as a comprehensive commerce, POS and supply chain solution. A large incumbent without Ontempo's apparel-only specialization or mid-market price focus.
- Manhattan Active: Manhattan Active offers unified commerce, POS and WMS for specialty retail including apparel. Directly comparable to Ontempo Warehouse and omnichannel capabilities but at much larger enterprise scale.
- Square (Block): Block's Square offers a global POS + payments + omnichannel commerce suite overlapping Ontempo Store. It is a broad incumbent retail technology platform but without Ontempo's apparel-vertical depth or warehouse management module.
- Cegid: Cegid is a global retail management and unified commerce provider serving fashion and specialty retailers. Comparable to Ontempo on apparel retail management but with much broader European and global scale.
Emerging players
- STORIS: STORIS is a US retail management software provider focused on furniture, apparel and mattress specialty retailers — comparable on apparel-vertical unified commerce, though a smaller, US-centric peer.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Ontempo social profiles
Digital presenceOntempo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ontempo leadership team
Management profileNumber of profiles
Profiles3 records
Ontempo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ontempo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ontempo
What does Ontempo do?
Ontempo develops and sells an integrated omnichannel retail software platform for multi-branch retailers, comprising three core products: Ontempo Retail (RMS/ERP for real-time reporting, stock ordering, CRM and loyalty), Ontempo Store (full-function POS with Click and Collect, Order in Store, and Ship from Store), and Ontempo Warehouse (modern WMS with wireless picking and courier integrations). The platform is delivered as a monthly subscription priced per store or per POS with unlimited users and no lock-in contracts, with bespoke implementation support.
Is Ontempo a public or private company?
Ontempo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Ontempo founded?
Ontempo was founded in 2004. It employs 11 to 50 people.
Where is Ontempo based?
Ontempo is headquartered in Kumeu, New Zealand, in the Oceania region.
How does Ontempo make money?
One revenue line is on record: software Subscription/P licensing.
Who are Ontempo's main competitors?
Direct peers on record are Aptos, Khaos Control, Cin7 (Retail Express) and Lightspeed Commerce (Vend). Broad incumbents are Shopify POS, Microsoft Dynamics 365 Commerce, Manhattan Active, Square (Block) and Cegid. STORIS is listed as an emerging player.
Does Ontempo have an API?
No public API is recorded for Ontempo.
What industry is Ontempo in?
Ontempo's product category is Retail Management Software. Its primary akta.pro industry code is BPAMAGAL, Omnichannel Commerce & Click-and-Collect Platforms, with a secondary code of CRAFAEAA, Apparel, Footwear & Accessories Omnichannel. Its NAICS code is 541511 and its SIC code is 5045.