SK Chase

What SK Chase does

SK Chase is a digital gift voucher platform founded in 2003 and headquartered in Edinburgh, United Kingdom, serving 600+ luxury hotels, groups, resorts, and destination restaurants globally. The company pioneered electronic voucher technology for the luxury hospitality sector and has operated continuously for 21 years, with 100+ venues on the platform for 10+ years. Its core offering is an all-in-one e-commerce platform (Gift Voucher Site) paired with an administration system (Gift App, currently in its P5 generation) that handles voucher catalogue management, order processing, e-voucher and postal delivery, QR-code-based Quick Redeem, and real-time reporting. The technology stack includes API integrations with payment gateways (Stripe, SagePay, FDMS, SecurePay), custom domains, and modular add-ons for ticketing, retail items, guest add-ons, and group gift purchases.

The business model is a commission-based transaction fee structure with no upfront fees — SK Chase earns only when a client sells a gift voucher, aligning vendor and client incentives. The go-to-market is sales-led and consultative, supported by onboarding webinars, a "Gift Champion" nurture email program, and dedicated account management. Customer logos span Corinthia London, Gleneagles, The Langham, Jumeirah, Rocco Forte, Red Carnation, Hoxton, Meldrum House, Elite Hotels, Rockliffe Hall, and approximately 1,000 hotels across Marriott International EMEA, where SK Chase holds approved-vendor status. The platform operates across 24 currencies and multiple countries.

SK Chase is privately held by co-founders Steph Wilson and Kaye Taylor, with no external funding disclosed. Core operating partnerships include HappyPorch (software development, 22+ year relationship with head developer Barry O'Kane), JEM (physical fulfilment since 2009), Chase Response (customer service since 2012), and distribution via AfternoonTea.co.uk. The team is small (11–50 employees) with a remote and flexible working policy, and the Edinburgh office is powered entirely by renewable energy.

Name

SK Chase

Legal name

SK Chase

Website

https://skchase.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

SK Chase is a digital gift voucher platform founded in 2003, serving 600+ luxury hotels, resorts, and destination restaurants with an all-in-one e-commerce and administration system on a commission-based pricing model.

Ownership category

akta.pro rank

Product category

Hospitality Gift Voucher Software

akta.pro primary industry

Point-of-Sale (POS) & On-Property Commerce (THALACAI)

akta.pro secondary industry

Prepaid, Gift Cards & Voucher-Based Payments (MPAEALAE)

Keywords

• Gift voucher software
• Hospitality e-commerce platform
• Digital voucher management
• Hotel gift card solutions
• Voucher fulfilment services

Headquarters

HQ city

Edinburgh

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Commission on Gift Voucher Sales: SK Chase operates on a commission payment model where they take a percentage only when the client successfully sells gift vouchers. There are no upfront fees - the company only earns when their clients generate revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

SK Chase provides an all-in-one digital gift voucher e-commerce platform and admin management system purpose-built for luxury hotels, groups, resorts, and destination restaurants. The platform enables online sale, electronic delivery (E-Vouchers with QR codes) and physical fulfilment of gift vouchers, event tickets, retail items, and guest add-ons, supported by API integrations, multi-currency capability across 24 currencies, and real-time reporting.

Product overview

SK Chase is a digital voucher pioneer founded in 2003, offering an all-in-one e-commerce platform for luxury hotels, groups, and resorts. The core offering consists of the Gift Voucher Site (e-commerce platform for selling vouchers) and Gift App/Management System (admin portal for operations). The platform is modular, with add-ons including Group Gift Shop, Fulfilment Service, Ticketing, Retail Items, and Guest Add-ons. Key features include E-Vouchers (electronic delivery with digital unwrapping), Quick Redeem (QR-based redemption tracking), Promo Codes, Voucher Scheduling, and Partial Redemption. Software development is outsourced to HappyPorch, with P5 being the latest version of the administration system.

Differentiator

Problem solved

Functional benefit

Products and services

• Gift Voucher Site Primary e-commerce platform enabling luxury hotels and resorts to sell gift vouchers online via a branded gift shop website, including buying options card, checkout, and delivery management.
• Gift App Management System (P5 Gift App) Next-generation admin system for managing gift vouchers, including order management, voucher tracking, Quick Redeem, reporting, user management, and catalogue management, forming the operational backbone of the platform.
• Group Gift Shop Module enabling group purchasing of gift vouchers, allowing multiple contributors to pool funds toward a single gift voucher purchase.
• Fulfilment Service End-to-end physical fulfilment solution including printing of gift vouchers onto client stationery, packaging, and direct-to-customer postal delivery, delivered in partnership with JEM since 2009.
• Ticketing Event ticketing solution enabling hotels and venues to sell tickets to events through the same SK Chase platform used for gift vouchers.
• Retail Items Module enabling hotels to sell physical retail items through the same e-commerce platform as gift vouchers, providing a unified storefront.
• Guest Add-ons Upsell and cross-sell module offering additional products for hotel guests, complementing the core gift voucher and retail offerings.
• API & Integrations API and integration capability allowing hotels to connect SK Chase gift voucher systems with third-party platforms, websites, payment gateways (Stripe, SagePay, FDMS, SecurePay), and booking systems.

Quantifiable outcome

• Over 40% of clients sell £100K+ per year in gift vouchers
• +2 more outcomes

Named customers12 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• JEM (Marketing & Fulfilment Services Ltd)coreImplementation/ SI/ Consulting Partner · 1 January 2009JEM has been providing complete fulfilment solution to SK Chase since 2009. They print gift vouchers and messages onto client stationery, package and send directly to customers. SK Chase trusts them completely with the pivotal role of delivery, praising their attention to detail, efficiency and care. JEM is also an 8-year fulfilment partner with sustainability policies including biodegradable/recyclable packaging.
• HappyPorchcoreTechnology or IntegrationSK Chase works in close partnership with HappyPorch software development team. They are effectively part of the SK Chase team and know the business as well as internally. This enables commitment to ongoing technology investment, focus on client needs, and delivering best service. HappyPorch has worked with Head Developer Barry O'Kane for over 22 years and only partners with organisations making the world better.
• Ezone InteractivecoreTechnology or IntegrationEzone Interactive builds, hosts and maintains SK Chase's website, helping achieve online business goals. They also provide invaluable support in creating and improving client onboarding portal and training resources, ensuring seamless experience for team and clients.
• AfternoonTea.co.ukcoreChannel Partner/ Reseller/ DistributorSK Chase clients can feature and sell their afternoon tea gift vouchers on AfternoonTea.co.uk's gift shop - the UK's most popular website for finding afternoon tea venues. All sales are managed via the SK Chase gift voucher admin system used on clients' own websites.
• Buell HospitalityminorStrategic or Co-development PartnerSK Chase is delighted to partner with Buell Hospitality - a unique collection of experienced specialists in hospitality, tourism and leisure sectors. Launched in 2012, they provide practical support across the entire hospitality marketplace, optimising performance and fostering growth.
• MCSquared Print SolutionsminorOthersGift voucher stationery presents a wonderful opportunity to optimise sales whilst enhancing venue branding. Many SK Chase clients work with MCSquared for designing stationery or ordering more.
• 80 DAYSminorGTM or Marketing Partner80 DAYS is an award-winning, full service creative and digital marketing agency specialising in hospitality, working with some of the world's most respected hotel and travel brands.
• Chase ResponsecoreImplementation/ SI/ Consulting PartnerSK Chase partnered with Chase Response in Croydon to improve customer service, providing telephone and email support to clients from 29th September. Chase Response already provides customer management services to an impressive portfolio of luxury clients. This partnership frees up SK Chase core team to focus on training, functionality improvements, and identifying ways to increase voucher sales.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Stored Value Solutions (SVS): Stored Value Solutions, now part of InComm Payments, provides gift card program management specifically for hotels and resorts. It is one of the most direct competitors to SK Chase in the hotel gift voucher market, offering similar stored-value and fulfilment infrastructure.
• Tillo: Tillo is a UK-based digital gift card distribution platform that connects brands, retailers, and reward platforms to deliver gift cards at scale, including for hotels and hospitality experiences. It directly overlaps with SK Chase's gift voucher distribution and B2B gift card monetization capabilities.
• Givex: Givex provides gift card, stored value, loyalty, and online ordering solutions specifically to the hospitality industry (hotels and restaurants). Like SK Chase, it sells a gift voucher/stored-value platform that hotels use to drive prepaid revenue, but operates at broader scale across multiple verticals.
• CashStar: CashStar (a Blackhawk Network company) provides digital gift card commerce solutions for retailers and restaurants. While more retail-focused, it competes with SK Chase in the digital gift voucher e-commerce and stored-value delivery space.

Broad incumbents

• InComm Payments: InComm Payments is a global payment technology company whose Stored Value Solutions division directly serves hotels. It competes with SK Chase at the stored-value/gift card platform layer, while also offering a much broader payments and prepaid product suite.
• Blackhawk Network: Blackhawk Network is a large gift card, payment, and brand rewards network with significant hospitality exposure. It operates at much larger scale than SK Chase and offers overlapping stored-value, gift card, and rewards capabilities as part of a broader financial services portfolio.

Emerging players

• Tango Card: Tango Card provides digital gift card infrastructure for rewards, incentives, and bulk gifting via APIs. It competes with parts of SK Chase's offering (digital delivery, multi-currency, API integration) but is more focused on rewards/incentives than luxury hotel voucher sales.
• Giftbit: Giftbit is a digital gift card delivery platform for businesses, offering branded e-gift card sending and API-based distribution. While not luxury-hospitality focused, it competes with SK Chase in the digital voucher delivery and B2B gifting infrastructure layer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/SKChase
• Facebookfacebook.com/skchase
• LinkedInlinkedin.com/company/sk-chase
• Instagraminstagram.com/skchase_

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SK Chase