Ricoh
Ricoh (Philippines), Inc. supplies enterprise and mid-market customers in the Philippines with office and production printers, managed print services, document management software (DocuWare), workflow automation (RED RPA), and digital transformation services across manufacturing, finance, healthcare, logistics, and commercial printing verticals.
- Company typePrivate
- Founded1999
- HeadquartersMakati, Philippines
- Headcount251–500
- GTM typeB2B
- OfferingHardware or Manufacturing
What Ricoh does
Ricoh (Philippines), Inc. is a private subsidiary of the Japan-listed Ricoh Company, Ltd. (TYO: 7752), operating in the Philippines since 2006 and headquartered in Carmona, Cavite. The entity sells office and production printing hardware, managed print services, document management and workflow automation software, and digital transformation services to enterprise and mid-market buyers across manufacturing, finance, banking, healthcare, logistics, education, and commercial printing verticals.
The company's product portfolio is anchored by multifunction printers (IM and M series in black-and-white and colour), interactive whiteboards, high-speed inkjet and cut-sheet production presses (Pro C and Pro VC series), and CAD wide-format printers. Supporting software includes DocuWare for cloud content services, RICOH Streamline NX V3 and CloudStream for fleet management, RICOH Smart Integration for device connectivity, RED for non-invasive robotic process automation, RICOH eSignatures with hundreds of APIs, Intelligent Capture for document AI processing, and AIspace for enterprise AI storage. RICOH Always Current Technology enables continuous firmware updates on IM C series devices.
The business model combines hardware sales with recurring managed print services, software subscriptions (DocuWare, eSignatures, Print and Scan Subscription), and professional services for digital transformation. Revenue is generated through authorized dealer and reseller channels plus direct enterprise sales, with quote-based annual subscription billing. Expanded partnerships with Microsoft (Teams, Azure, SharePoint), Cisco (Gold Provider), DocuWare, DocuSign, LG, and LinkedIn support the integrated workplace offering and broaden the addressable market beyond traditional print.
Ricoh firmographics
Firmographics- Name
- Ricoh
- Legal name
- Ricoh (Philippines), Inc.
- Website
- https://ricoh.com.ph
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Ricoh (Philippines), Inc. supplies enterprise and mid-market customers in the Philippines with office and production printers, managed print services, document management software (DocuWare), workflow automation (RED RPA), and digital transformation services across manufacturing, finance, healthcare, logistics, and commercial printing verticals.
- Ownership category
- akta.pro rank
Ricoh industry classification
Industry- Product category
- Office Printing and Imaging Equipment
- NAICS
- Commercial Printing (except Screen and Books) (323111), Printing and Related Support Activities (3231), Support Activities for Printing (32312), Printing (32311)
- SIC
- Commercial Printing (2750), Printing Trades Machinery & Equipment (3555), Service Industries For The Printing Trade (2790)
- akta.pro primary industry
- Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK)
Keywords
Where Ricoh is headquartered
LocationHeadquarters
- HQ city
- Makati
- HQ country
- Philippines
- HQ region
- Asia
Offices1 record
Markets served
Ricoh business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales
Revenue model
- Hardware Sales: Sale of office printing equipment including multifunction printers (MFPs), production printers, commercial printers, and interactive whiteboards. Both outright purchase and subscription options available.
- Managed Print Services (MPS): Ongoing managed print services providing fleet management, monitoring, supplies, and support for office printing infrastructure.
- Software Licenses and Subscriptions: Software solutions including document management (DocuWare), workflow automation, e-signatures, RPA (RED), and content services sold through perpetual licenses or subscription models.
- Digital Transformation Services: Consulting and implementation services for digital transformation including process automation, cloud infrastructure, and workplace solutions.
- Print and Scan Subscription: Subscription-based services for printing and scanning capabilities offering predictable pricing and automated supply replenishment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based enterprise pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Ricoh product offering
Product offeringCore offering
Ricoh (Philippines), Inc. supplies office and production printing hardware — including multifunction printers (MFPs), commercial and industrial production presses, high-speed inkjet systems, and interactive whiteboards — combined with software for document management, workflow automation, robotic process automation (R.E.D.), and eSignatures. The company also delivers managed print services, digital transformation consulting, workspace management solutions, and Print & Scan Subscription plans through authorized dealers and direct enterprise sales across the Philippines.
Product overview
Ricoh is a world-leading provider of workplace technology offering a comprehensive portfolio of office and production printing solutions combined with digital services and workflow automation. The product portfolio centers on office multifunction printers (MFPs) in both black-and-white (IM and M series) and colour (IM C series) variants, alongside commercial and industrial printing solutions including high-speed inkjet presses (Pro VC series), production cut sheet printers (Pro C and Pro series), and CAD wide format printers. Supporting the hardware are extensive software offerings including DocuWare document management and workflow automation, RICOH Creative Collaboration for meetings, RICOH Streamline NX for fleet management, and RICOH Smart Integration for device connectivity. Ricoh's digital services encompass robotic process automation (R.E.D.), eSignatures, Intelligent Capture for document processing, and managed services for digital transformation. The company positions itself as empowering digital workplaces through improved user experiences, optimized workflows, and anywhere collaboration supported by cloud and IT infrastructure services.
Differentiator
Problem solved
Functional benefit
Products and services
- RICOH Interactive Whiteboard Interactive whiteboard solutions for collaborative meetings and presentations, available in 65-inch, 75-inch, and 86-inch touchscreen variants with Google EDLA certification and up to 40 touch points. Designed for enterprise meeting rooms and hybrid workplace collaboration.
- MFP Black and White Black and white multifunction printers (MFPs) ranging from A4 to A3 sizes, including IM 2500 through IM 9000 series and M series models with print speeds from 20 to 90 ppm. Targeted at enterprise and mid-market office environments.
- MFP Colour Color multifunction printers (MFPs) including IM C2010 through IM C8010 series with print speeds up to 80 ppm. Features RICOH Always Current Technology for continuous software updates and robust security features. Designed for office environments requiring color output.
- Office Printers (Black and White and Colour) Single-function office printers including black and white models (P 501, P 502, P 801, SP 230DNw, SP 8400DN) with print speeds up to 60 ppm, and color models (P C375, P C600, SP C840DN, SP C842DN) with print speeds up to 45 ppm. Includes envelope/label printing and RICOH Smart Device Connector support.
- RICOH Pro C5300S / C5310S Production Printer Color production printer with up to 360 g/m2 duplex capability, up to 13 x 19.2 inch paper size, and 1,300 mm banner paper support. Designed for commercial print service providers.
- RICOH Pro C7500 Production Printer Colour production printer for shift to digital printing with value-added capabilities. Upgradeable to 95 ppm, 40-470 g/m2 media weight, 16,200-sheet max input, with optional special colour printing.
- RICOH Pro C9500 Production Printer High-end color production printer designed to drive print service providers' business growth and operational efficiency. Upgradeable to 135 ppm, 18,100-sheet max input, featuring RICOH GC OS controller.
- RICOH Pro VC40000 / VC60000 / VC70000 High-Speed Inkjet High-speed continuous feed inkjet production printers. VC40000 prints up to 180 metres per minute at 600 x 400 dpi with Piezo Drop-on-Demand inkjet printheads and dynamic variable-drop size technology. VC70000 supports up to 40 million A4 impressions per month.
- RICOH Wide Format Printers (IM CW2200, MP W6700SP, MP W7100SP) Wide format multifunction and single-function printers for CAD applications. Colour wide format (IM CW2200) prints at 3.8 cpm A1 black and white. Black and white models (MP W6700SP, MP W7100SP) at 6.7-10 ppm A1 with up to 33 m max print length.
- RICOH Pro 8300S Series Black & White Production Printers Black and white production printers including 8300S, 8310, 8310S, 8320, 8320S, and 8400S models with print speeds from 96 to 136 ppm, media weights up to 350 g/m2, and maximum input up to 12,600 sheets. Monthly Print Volume ratings up to 400,000 sheets.
- DocuWare Cloud document management and workflow automation software that digitises, secures, and manages business documents. Features DocuWare Intelligent Indexing with AI Machine Learning, DocuWare Forms for web forms creation, and workflow automation for process optimization.
- RICOH R.E.D. Robotic Process Automation Proprietary RPA solution acting as an electronic 'digital worker' using intuitive drag-and-drop design tools. Automates manual and repetitive tasks such as document processing, data entry, customer service inquiries, and financial transactions without changing existing systems.
- RICOH eSignatures Digital signature solution providing secure, fast, and easy way to sign documents electronically with bank-level encryption. Features workflow control, approver management, group signing, face-to-face signing, and complete audit trail. Built on service-oriented architecture with hundreds of APIs.
- RICOH Creative Collaboration Collaboration software suite including versions for Display (flat panel displays), Interactive Whiteboard, and Personal Meeting (remote collaboration). Enables collaboration from anywhere with any device for hybrid workplaces.
- RICOH Streamline NX V3 Fleet management and security software with mobile support, scan and capture options, and secure print functionality for centralized printer reporting and management across enterprise print environments.
- RICOH Smart Integration Platform for connecting, controlling, and configuring RICOH print devices with cloud-based workflows and third-party integrations.
- RICOH TotalFlow (Optimizer / Prep / Production Manager) Print workflow software suite. TotalFlow Optimizer manages short run print jobs, TotalFlow Prep automates prepress job preparation, and TotalFlow Production Manager handles print room scheduling and management for commercial print operations.
- Managed Print Services Comprehensive managed print services for optimizing print infrastructure, reducing costs, and improving document workflow efficiency. Includes fleet management, monitoring, supplies, and support for office printing environments.
- Digital Transformation Service Professional services for guiding businesses through digital transformation journeys, including workflow automation, content management, and process optimization consulting and implementation.
- Workspace Management Hybrid workplace solutions including desk management, digital signage, room management, visitor management, employee experience, IoT, mobile app, wayfinding, and workspace insights for modern office environments.
- Print and Scan Subscription Subscription-based services for printing and scanning capabilities offering predictable pricing and automated supply replenishment for office printing needs.
Companies that use Ricoh
Customer profileNamed customers10 records
Segments7 records
Ideal customer profiles5 records
Ricoh technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability6 records
Feature5 records
Ricoh partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered strategic and core.
- natif.aistrategicRicoh acquired software startup natif.ai with advanced AI technology to enhance document processing and automation capabilities.
- Global Vision MultimediastrategicRicoh Asia Pacific acquires Global Vision Multimedia, advancing Ricoh's global workplace services strategy in the Asia-Pacific region.
- Axon Ivy AGstrategicRicoh acquired Axon Ivy AG to expand its Digital Process Automation capabilities, strengthening its workflow automation offerings.
- MicrosoftcoreRicoh collaborates with Microsoft on multiple initiatives including Microsoft Teams Rooms certification, Azure cloud integration, and AI-powered workplace solutions. Ricoh Asia Pacific and Microsoft collaborate to empower a future-ready workforce through AI.
- DocuWarecoreDocuWare is Ricoh's content services and document management partner, providing cloud-based document management and workflow automation solutions integrated with Ricoh's hardware and services.
- CiscocoreRicoh achieved 'Gold Provider' Partner Status with Cisco in the Asia-Pacific Region, providing collaboration and networking solutions.
- LGstrategicRicoh and LG announced a global partnership to enhance workplace experience solutions, combining LG's display technology with Ricoh's workplace expertise.
- LinkedInstrategicRicoh Asia Pacific announced partnership with LinkedIn to support sales and marketing digital transformation initiatives across the region.
- Powell IntranetcoreRicoh partners with Powell Intranet to provide modern company intranet framework solutions built on Microsoft 365-SharePoint Online. Powell Intranet is recognized by Gartner, Forrester, and other industry analysts.
- DocuSigncoreDocuSign is a strategic partner for Ricoh's eSignature solutions, enabling secure digital signing capabilities integrated into Ricoh's workflow automation offerings.
- Powell TeamscorePowell Teams works with Ricoh to provide better governance and lifecycle management for Microsoft Teams environments, improving teamwork and collaboration experiences.
- Toshiba TecstrategicRicoh and Toshiba Tec formed a business partnership through absorption-type company split agreement for MFP development and manufacturing integration, combining strengths in office equipment.
Scale indicators3 records
Recent moves7 records
Expansion highlights6 records
Ricoh competitors and assessment
Company assessmentDirect peers
- Lexmark: Lexmark is a direct competitor in enterprise imaging, output management, and managed print services. Its focus on workflow solutions and MPS parallels Ricoh's service-led enterprise approach, especially in regulated industries such as banking and healthcare.
- Canon: Canon is a top-tier global competitor in office MFPs, production printers, and large-format printing, with comparable enterprise software and managed print services. Canon imageRUNNER and imagePRESS product lines overlap directly with Ricoh's IM C and Pro C production printer families.
- Konica Minolta: Konica Minolta is a global peer in office MFPs, production print, and IT services (including managed print and workplace services). Its bizhub and AccurioPress product families directly compete with Ricoh's IM C and Pro C lines, and it shares similar enterprise vertical coverage.
- Sharp Corporation: Sharp is a global office equipment competitor with MFP and display product lines that overlap with Ricoh's office printing and interactive whiteboard offerings. Sharp's enterprise and SMB MFP sales compete directly with Ricoh's office portfolio in the Philippines.
- Epson: Epson is a global competitor in office printing (inkjet MFPs and EcoTank line) and commercial/in industrial printing. While its strength is in inkjet-based office and signage, it competes with Ricoh in segments of the office print, production inkjet, and wide-format markets.
- HP Inc. HP is the largest global manufacturer of office printers and MFPs and a direct competitor across Ricoh's office and production print portfolio. HP's managed print services and A3/MFP lines compete head-to-head with Ricoh's IM C series and Pro series production presses in the Philippine enterprise market.
- Brother Industries: Brother is a global manufacturer of office printers, MFPs, and document management solutions, competing with Ricoh in SMB and mid-market office segments. Its strength in monochrome office MFPs and label printing overlaps with portions of Ricoh's office and commercial product lines.
- Kyocera Document Solutions: Kyocera is a global manufacturer of ECOSYS MFPs and printers with strong managed print services capability, competing with Ricoh in office and production print. Its TASKalfa and ECOSYS lines, plus its MPS practice, are directly comparable to Ricoh's enterprise offerings.
- Xerox: Xerox is a long-standing direct peer in office MFPs, production print, and managed document services. Xerox's AltaLink and iGen production presses, plus its MPS offerings, compete with Ricoh's enterprise print and document services portfolio across financial services and manufacturing verticals.
Broad incumbents
- Toshiba Tec: Toshiba Tec is a broad incumbent in office MFPs and point-of-sale systems, and a strategic partner of Ricoh through the 2024 MFP co-development arrangement. As a co-developer, Toshiba Tec is a partial ally and a competitor in adjacent product categories.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Ricoh social profiles
Digital presenceRicoh financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ricoh leadership team
Management profileNumber of profiles
Ricoh funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ricoh M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ricoh
What does Ricoh do?
Ricoh (Philippines), Inc. supplies office and production printing hardware — including multifunction printers (MFPs), commercial and industrial production presses, high-speed inkjet systems, and interactive whiteboards — combined with software for document management, workflow automation, robotic process automation (R.E.D.), and eSignatures. The company also delivers managed print services, digital transformation consulting, workspace management solutions, and Print & Scan Subscription plans through authorized dealers and direct enterprise sales across the Philippines.
Is Ricoh a public or private company?
Ricoh is a private company. It is classified as corporate owned and is currently operating.
When was Ricoh founded?
Ricoh was founded in 1999. It employs 251 to 500 people.
Where is Ricoh based?
Ricoh is headquartered in Makati, Philippines, in the Asia region.
How does Ricoh make money?
Five revenue lines are on record. Hardware Sales are the primary driver. The others are managed Print Services (MPS), software Licenses and Subscriptions, digital Transformation Services and print and Scan Subscription.
Who are Ricoh's main competitors?
Direct peers on record are Lexmark, Canon, Konica Minolta, Sharp Corporation, Epson, HP Inc., Brother Industries, Kyocera Document Solutions and Xerox. Toshiba Tec is listed as a broad incumbent.
Does Ricoh have an API?
Yes. The eSignature solution features API integration capabilities through a service-oriented architecture (SOA) with hundreds of APIs that allow seamless connection with workflow, PKI, and signature engines.
What industry is Ricoh in?
Ricoh's product category is Office Printing and Imaging Equipment. Its primary akta.pro industry code is HDACAEAK, Managed Print Hardware (Fleet/Departmental Printers). Its NAICS code is 323111 and its SIC code is 2750.