What LCS does

LCS is a Vietnamese technology company founded in 2009 that operates across two interlocking business lines: enterprise software and telecommunications services. Headquartered in Ho Chi Minh City with five offices spanning Vietnam from North to South and approximately 80 employees, the company has 17 years of continuous operating history serving large enterprises, government agencies, healthcare providers, and technology parks. Named customers include PNJ (Phu Nhuan Jewelry), LaGiMed, QTSC, CHC Group, HQService, and LVTech, indicating an enterprise-focused go-to-market with quote-based contract pricing rather than published SMB rate cards.

The software portfolio centers on CIS, a VoIP-based customer interaction platform that processes over 60 million calls per month and underpins a broader omnichannel contact center capable of supporting 3,000+ agent seats. The suite is anchored by SUPPORTER CRM, LCS-Invoice (an electronic invoicing platform processing 10M+ invoices per month and certified by the HCMC Tax Department), LCS-CA (a licensed digital certificate service), and operational tools including LCS-AMS (asset management), LCS-TMS (task management), and LCS-SOS (Smart Emergency Dispatch 115). Underlying technical components include voice and video processing, Speech-to-Text and Text-to-Speech engines, a VoiceBot, and integrations with Cisco, Avaya, and Polycom telephony hardware alongside Zalo, Facebook, Microsoft Teams, and Skype for Business channels.

Revenue is generated through three streams: enterprise software licensing and customization contracts, recurring telecommunications subscriptions (dark fiber, internet leased line, IP transit, managed network security including UTM/SIEM/Anti-DDoS Pro), and regulated compliance fees for e-invoice and digital certificate issuance. The company also provides IT infrastructure design, DC-DR-Branch services, and IT help desk support, positioning it as a one-stop enterprise ICT provider for Vietnam-domestic mid-market and large accounts. No external funding rounds or revenue figures are publicly disclosed.

Name

LCS

Legal name

LCS

Website

https://lcs.com.vn

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

LCS is a Vietnamese technology company providing enterprise software (VoIP/CRM/e-invoice/digital certificates) and telecom services to large enterprises, healthcare providers, and government agencies across Vietnam, operating from five offices with 80 employees and 17 years of market presence.

Ownership category

akta.pro rank

Product category

Enterprise Telecommunications and Customer Interaction Software

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

VoIP Access & ITSP Services (HDAIAHAD)

akta.pro secondary industries

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), Contract Lifecycle Management (CLM) & Document Automation (BPAEAPAD), Billing, Payments & Account Administration Centers (BPAAAAAF), End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

Keywords

• Enterprise contact center software
• VoIP customer interaction platform
• Electronic invoicing solutions
• Digital certificate services
• Enterprise telecom connectivity

Headquarters

HQ city

Ho Chi Minh City

HQ country

Vietnam

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Software Licenses and Subscriptions: Revenue from proprietary software products including CIS, SUPPORTER CRM, LCS-INVOICE, LCS-AMS, LCS-TMS, and LCS-SOS. Products offered via cloud subscription or on-premise deployment models.
2. Digital Certificate Services (LCS-CA): Digital signature certification services for government e-services, electronic invoices, banking, insurance, e-commerce, and securities. Includes USB Token hardware and cloud-based remote signing platforms.
3. Telecom Services: High-speed connectivity services including Dark Fiber, Metronet dedicated channels, VPN/MPLS, Internet Leased Line, IP transit and peering. ISP license enables direct Internet services to customers.
4. IT Infrastructure Design and Construction: Design and construction of IT infrastructure, electrical systems, and low-voltage systems for datacenters, offices, factories, and commercial facilities. Includes turnkey deployment or rental of internet WiFi and camera systems.
5. IT Help Desk Services: Technical IT staff rental services working directly at customer premises. End-user support, management, and operation of core IT systems including servers, email, storage, internal networks, Internet, and security.
6. High Availability & Backup DC-DR-Branch Services: Datacenter Disaster Recovery and Branch connectivity services. Provides DC-DR, DC-DR-Branch connectivity using fiber optic, VPN, MPLS technologies with network monitoring capabilities.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

LCS develops and sells proprietary enterprise software including a VoIP-based customer interaction platform (CIS), SUPPORTER CRM, electronic invoicing (LCS-Invoice), digital certificate services (LCS-CA), asset/task management, and emergency dispatch systems. The company also provides telecom services such as Dark Fiber, Metronet, VPN/MPLS, Internet Leased Line, IP transit, and IT infrastructure design and construction for enterprise and government clients in Vietnam.

Product overview

LCS is a Vietnamese technology company offering a comprehensive portfolio of software solutions and telecommunications services. The product suite centers on three core platforms: CIS (Customer Interaction Service) - a VoIP-based call center platform handling over 60 million monthly calls; SUPPORTER CRM - a customer relationship management system developed in-house since 2010; and LCS-Invoice - an electronic invoice solution certified by tax authorities processing over 10 million invoices monthly. These core products are complemented by LCS-CA for digital certificates, LCS-AMS for asset management, and LCS-TMS for task management. The company also provides vertical solutions including LCS-SOS for emergency dispatch (115), smart emergency command, citizen-government connection via single hotline 1022, online collaboration, online sales, multi-channel interaction, and enterprise digitization. In telecommunications, LCS offers high-speed enterprise connectivity (Dark Fiber, Metronet, VPN/MPLS), Internet Leased Line, network security services, IP transit/peering, IT infrastructure design/construction, high availability DC-DR-Branch solutions, and IT Help Desk services. With 17 years of operation and 5 offices across Vietnam, LCS serves both enterprise and government sectors with a focus on customer service, call center operations, and digital transformation.

Differentiator

Problem solved

Functional benefit

Brands

• CIS - Customer Interaction Service: VoIP-based platform for internal phone systems (Cloud/On-premise), Call Center and Contact Center solutions
• SUPPORTER
• LCS-INVOICE
• LCS-AMS
• LCS-TMS
• LCS-SOS
• Contact Center
• Online Working
• Online Sales
• Multi-channel Interaction
• Equipment Maintenance/Repair
• Asset Management
• Citizen-Government Connection
• Business Digitization
• Smart Emergency Dispatch (115)
• LCS-CA
• High-speed Channel for Enterprise
• Internet Leased Line
• Network Security Consulting
• IP Transit and Peering
• IT, Electrical and Low-voltage Infrastructure
• High Availability & Backup DC-DR-Branch
• IT Help Desk

Quantifiable outcome

• 80% cost reduction compared to traditional invoice issuance methods
• +4 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability7 records

Feature6 records

Partnerships

One partnership is on record.

• Strategic Technology Partners (Video Conferencing)supportingTechnology or IntegrationLCS leverages VoIP and Video Processing platforms built through partnerships with strategic technology partners. Solutions integrate with Skype for Business, CISCO, Avaya, and Polycom video conferencing systems. Users can choose cloud-based solutions provided by LCS or deploy on private networks (On-Premise).

Scale indicators7 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Genesys: Global leader in cloud contact center and customer experience orchestration, directly comparable to LCS's CIS/Contact Center and multi-channel interaction offerings but serving a worldwide enterprise market at much larger scale.
• Cisco (Webex Contact Center): Major UCaaS/contact center incumbent that LCS lists as a video conferencing integration partner; targets the same large enterprise customers in Vietnam and across APAC.

Direct peers

• Five9: Cloud-native CCaaS provider focused on enterprise contact center workloads with AI-driven capabilities, a direct head-to-head competitor to LCS's Contact Center and CIS products in modern cloud deployments.
• 3CX: Software-based PBX and contact center vendor offering VoIP-based communications comparable to CIS, widely deployed by SMEs and enterprises globally including in Southeast Asia.
• Avaya: Unified communications and contact center vendor whose systems LCS explicitly integrates with; competes in the same enterprise VoIP/contact center category where CIS operates.

Emerging players

• Twilio: Cloud communications platform providing programmable voice, messaging, and contact center APIs — increasingly the default CCaaS alternative for digital-native and global enterprises that LCS targets.
• MISA: Leading Vietnamese accounting and invoicing software vendor (MISA meInvoice) competing with LCS-Invoice in the same regulated electronic invoice market with deep enterprise penetration.

Regional players

• Viettel Solutions: Vietnamese state-owned telecom and IT services arm offering enterprise connectivity, government digital services, and managed IT — overlapping with LCS's telecom and government segment products.
• FPT Software: Vietnamese IT services and software conglomerate providing enterprise software, telecom services, and digital transformation solutions — comparable scale, geography, and customer base to LCS.
• VNPT-IT: Vietnamese telecom and IT subsidiary operating digital signature services (VNPT-CA), e-invoicing, and enterprise communications — directly competing with LCS in regulated Vietnamese markets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/lcs-technology-solutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LCS