MainStay Solutions

What MainStay Solutions does

MainStay Solutions, Inc. is a privately held managed IT services and technical consulting firm headquartered at 3737 Lake Ave., Fort Wayne, Indiana. Founded in 2005, the company serves small to mid-sized businesses (SMBs) and healthcare organizations throughout Northeast Indiana, functioning as a fully outsourced IT department for clients that lack internal technical resources.

The company's core offering is a bundled managed services portfolio that includes 24/7/365 live local helpdesk support, network engineering, proactive maintenance, project management, business continuity and disaster recovery, and HIPAA compliance services. All services are delivered by MainStay's own technical staff rather than through a software product; there is no proprietary platform, API, or mobile application. Differentiation is built on a local, human-delivered support model and on regulatory expertise for healthcare clients, supported by BBB accreditation.

The business model combines recurring monthly managed-services contracts (subscription revenue) with project-based technical consulting work. Pricing is custom and quote-based, with no publicly disclosed rates; prospects initiate engagement through a website quote request form. Go-to-market is sales-led and regional, relying on direct outreach, organic social presence (Facebook, LinkedIn), and SMS outreach, with a geographic ceiling at the Northeast Indiana market.

Name

MainStay Solutions

Legal name

MainStay Solutions, Inc

Website

https://yourmainstay.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

MainStay Solutions is a Fort Wayne, Indiana-based managed IT services and technical consulting firm serving small to mid-sized businesses and healthcare clients across Northeast Indiana with 24/7 helpdesk, network engineering, and HIPAA compliance services.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Service Desk & Help Desk Services (BPAEAJAA), Service Desk & ITSM Outsourcing (BPAEAMAF)

Keywords

• Managed IT services
• Network engineering
• Helpdesk support
• Business continuity
• HIPAA compliance

Headquarters

HQ city

Fort Wayne

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT services providing comprehensive technical support, network engineering, helpdesk, and IT department functions for business clients. Revenue is generated through ongoing service contracts.
2. Technical Consulting & Project Services: One-time or project-based technical consulting, implementation, and project management services for technology roadmaps and specific business needs.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

MainStay Solutions provides managed IT services and technical consulting to small and mid-sized businesses in Northeast Indiana, functioning as an outsourced IT department. Its core offerings include 24/7/365 live local helpdesk support, network engineering, proactive maintenance, business continuity and disaster recovery, project management, technology roadmap planning, and HIPAA compliance services. Revenue is generated through recurring managed service subscriptions and project-based professional services engagements.

Product overview

MainStay Solutions is a managed IT services company offering a comprehensive suite of technology support services for businesses in Northeast Indiana. The company provides an integrated portfolio of services including Technical Consulting, Network Engineering, HelpDesk Support (24/7/365), Proactive Maintenance, Quick Response, Project Management, and Business Continuity services. The company also specializes in HIPAA Compliance services, demonstrating expertise in healthcare regulatory requirements. Rather than a single software product, MainStay Solutions functions as a complete outsourced IT department, delivering technical consulting, engineering, implementation, and ongoing support services through a unified helpdesk model.

Differentiator

Problem solved

Functional benefit

Products and services

• Technical Consulting

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators1 record

Recent moves4 records

Expansion highlights3 records

Direct peers

• CMIT Solutions: National franchise MSP providing managed IT services, helpdesk, network engineering, and compliance support to SMBs. Closely comparable to MainStay in service mix and SMB target customer, but operates via a franchise model across many geographies.
• Dataprise: Mid-Atlantic-based managed IT services and cybersecurity provider with helpdesk, network operations, and disaster recovery offerings to SMB and mid-market clients — comparable in service breadth, though larger in scale.
• Ntiva: Managed IT, cybersecurity, and cloud services provider serving SMB and mid-market clients with helpdesk and vCIO services — overlaps directly with MainStay's outsourced-IT positioning.
• TeamLogic IT: Franchise network of managed IT service providers serving SMBs with 24/7 helpdesk, network engineering, and proactive maintenance offerings — directly comparable service portfolio and customer profile to MainStay.

Broad incumbents

• SHI International: Large IT solutions and services provider with managed services, cloud, and professional services capabilities — overlaps with MainStay's technical consulting and managed services lines from a much larger base.
• CDW: Major IT solutions and services distributor with a managed services arm covering helpdesk, networking, and infrastructure support for SMB through enterprise — broader portfolio but direct overlap on managed IT offerings.
• Kyndryl: Large enterprise IT infrastructure services provider spun out of IBM, offering managed services, service desk, and infrastructure operations. Touches MainStay's service categories at a vastly larger scale and enterprise customer profile.
• Insight Enterprises: Large global IT solutions and managed services provider offering helpdesk, infrastructure management, and consulting to organizations of all sizes. Overlaps with MainStay's service categories at SMB and mid-market segments, with much broader scale.

Regional players

• US Signal: Michigan/Indiana-adjacent managed IT, cloud, and data center services provider serving Midwest SMB and mid-market clients — regionally comparable in geography and service scope.
• Computers In Technology (CompuTeck): Midwest/Ohio-based regional managed IT and cybersecurity provider targeting SMBs — comparable regional SMB focus, service mix, and operating model to MainStay.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/mainstaysolutions
• LinkedInlinkedin.com/company/mainstay-solutions
• Xx.com/yourmainstay

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MainStay Solutions