Docs in Clouds

What Docs in Clouds does

Docs in Clouds TeleCare GmbH, founded in 2013 and headquartered in Aachen, Germany, is a privately held telemedicine software and solutions provider targeting DACH-region healthcare institutions. The company operates the MedCast-Cloud platform — a browser-accessible, end-to-end encrypted portal hosted in an ISO 27001-certified German data center — which delivers dedicated, isolated instances to each customer for transmitting audio, video, messages, and medical device data. Its TeleDoc product family comprises TeleDoc-Starter (a KBV-listed and reimbursable video consultation suite), TeleDoc-Portable (a backpack telemedicine kit for home visits), and TeleDoc-Mobile (a rolling telemedicine cart for hospitals and nursing facilities), alongside tara, a web-based solution for digital anamnesis and pre-anesthesia informed consent.

The company serves hospitals, medical practices, palliative care teams, nursing homes, and outpatient intensive care providers through an enterprise field-sales motion, supported by an e-commerce shop for hardware add-ons and an OEM/white-label program that allows third parties to integrate the platform under their own brand. A separate Automotive Health initiative co-develops in-vehicle health software with automobile manufacturers. Revenue is generated through quarterly recurring subscriptions for MedCast-Cloud hosting and software licensing, one-time setup fees, hardware sales (teleconsultation carts, backpacks, patient monitors), SMS dispatch bundles for TAN-based authentication, and time-and-materials professional services for custom integrations. Contracts carry minimum terms of 24–36 months.

Operationally, Docs in Clouds describes itself as a telemedicine and e-health pioneer with over a decade of experience, led by Prof. Dr. Dr. Michael Czaplik as legal representative. The team combines physicians and engineers directly in product development. The firm maintains 11–50 employees, has not disclosed external funding rounds, and has named enterprise customers across academic hospitals (e.g., Uniklinik RWTH Aachen, Universitätsklinikum Freiburg, Zuyderland) and care groups (e.g., Renafan, BeneVit, Deutsche Fachpflege).

Name

Docs in Clouds

Legal name

Docs in Clouds TeleCare GmbH

Website

https://docsinclouds.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Docs in Clouds (Aachen, Germany, est. 2013) provides KBV-listed telemedicine software and hardware — video consultation, mobile carts, portable diagnostic kits, and digital patient education — to hospitals, medical practices, nursing facilities, and palliative care providers across the DACH region via a subscription-hosted MedCast-Cloud platform.

Ownership category

akta.pro rank

Product category

Telemedicine Software & Integrated Hardware

NAICS

Offices of Physicians (6211), Home Health Care Services (621610), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Health Services (8000), Services-Prepackaged Software (7372), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults) (HLALABAI)

akta.pro secondary industry

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

Keywords

• Telemedicine software platform
• Video consultation solutions
• Remote patient monitoring devices
• Digital patient education software
• Telehealth hardware systems

Headquarters

HQ city

Aachen

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Supply Chain, Marketing or Sales, Operations

Revenue model

1. Subscription — MedCast-Cloud Hosting, Operation & Maintenance: Recurring subscription fees for access to the personal MedCast-Cloud instance, including video/audio, authentication, data synchronization, messaging, and open interface modules. Billed quarterly in advance (3rd business day of each quarter). Pricing depends on contracted license and service scope.
2. One-time Setup Fee — TeleDoc System Installation: One-time setup and provisioning fee for the TeleDoc system, including remote software installation (TeamViewer) for up to 5 computers, onboarding sessions, and initial training. A limited-time promotional offer (WinterDocs Deal) offered 30% off setup costs valid until January 31, 2026.
3. Support Services: Ongoing support services including remote maintenance, software updates, and priority response for critical/essential issues. Support fees are included in or billed alongside the recurring subscription depending on the contracted service level.
4. Hardware Sales — TeleDoc Equipment: Sale of telehealth hardware including TeleDoc rolling stands, patient monitors (e.g., PHILIPS patient monitors), portable medical device backpacks, and mobile telemedicine carts. Ownership transfers to the customer upon delivery. Hardware maintenance and STK (safety technical checks) are the customer's responsibility post-delivery.
5. SMS Notification Packages: SMS dispatch packages sold in bundles of 50 SMS for TAN-based patient authentication. Depending on the product, SMS packages are either included in the recurring fee or available as a paid add-on. Packages are consumed monthly within the calendar year and cannot be carried forward.
6. Custom Development & Consulting: Fees for custom software development, adaptation, and consulting services beyond the standard support scope, such as integration with third-party nursing documentation software, custom feature development, and hardware replacement for user-caused damage. Billed on a time-and-materials basis with prior cost estimates.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Docs in Clouds TeleCare GmbH develops and sells telemedicine software and integrated hardware solutions for healthcare institutions in German-speaking markets. Its TeleDoc product line (TeleDoc-Starter video consultation, TeleDoc-Portable home-visit backpack, TeleDoc-Mobile rolling consultation cart) runs on the proprietary MedCast-Cloud platform with end-to-end encrypted communication, and is complemented by tara digital patient education software. The company sells directly to hospitals, nursing homes, palliative and home-care providers, medical practices, and OEM/automotive partners via subscriptions, setup fees, hardware sales, and custom development services.

Product overview

Docs in Clouds TeleCare GmbH operates a digital health ecosystem built around the TeleDoc telemedicine product line, which includes TeleDoc-Starter (KBV-listed video consultation), TeleDoc-Portable (mobile home visit solution with medical devices), and TeleDoc-Mobile (telemedicine cart for hospitals and care facilities). The portfolio also includes tara for automated digital patient education and informed consent, supported by the MedCast-Cloud infrastructure platform providing end-to-end encrypted communication and hosting. The company also offers B2B solutions under TeleDoc OEM (white-label) and Automotive Health brands.

Differentiator

Problem solved

Functional benefit

Brands

• TeleDoc-Starter: Video consultation software for medical practices enabling online consultation and treatment of patients. KBV-listed and billable.
• TeleDoc-Portable
• TeleDoc-Mobile
• tara

Products and services

• TeleDoc-Starter KBV-listed video consultation software enabling medical practices and outpatient care centers (MVZs) to conduct online consultations with patients, including video/audio, authenticated physician panels, and TAN-based patient verification via SMS/email. Listed for reimbursement under German statutory health insurance.
• TeleDoc-Portable Telemedicine backpack for home visits, equipped with medical devices so nurses or qualified MFAs can examine patients on behalf of physicians, transmitting vital signs in real time for remote diagnosis. For palliative, home-care, and outpatient use.
• TeleDoc-Mobile Telemedicine rolling cart (Wagen) for hospitals and care facilities supporting remote consultations, examinations, and treatments. Transmits diagnostic data and connects various medical devices for remote diagnosis, decision-making, and therapy support.
• tara — Digital Patient Education & Informed Consent Web-based software for legally compliant digital anamnesis and pre-anesthesia patient education, enabling digital consultation and consent collection with electronic signature. Targets medical practices and clinics.
• TeleDoc OEM / White-label Platform White-label version of the TeleDoc telemedicine platform offered to other companies to integrate telemedicine into their own products under their own brand and design, leveraging Docs in Clouds' medical and engineering expertise without in-house platform development.
• Automotive Health (B2B co-development) B2B software offering co-developed with automotive manufacturers in the Automotive Health domain, integrating Docs in Clouds' medical expertise and telemedicine technology into vehicle health applications.

Quantifiable outcome

• 30% discount on setup costs for video consultation available for a limited time (until January 31, 2026)

Named customers13 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability4 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Automobile Manufacturers (OEMs)coreStrategic or Co-development PartnerDocs in Clouds collaborates with automotive manufacturers to develop software in the Automotive Health domain. The company's interdisciplinary medical and engineering expertise enables it to understand both healthcare and automotive industry requirements. The partnership aims to integrate health monitoring and telemedicine capabilities into vehicles.
• Hetzner Online GmbHcoreTechnology or IntegrationHetzner provides web hosting services for Docs in Clouds' website and digital infrastructure. The hosting provider operates ISO 27001-certified data centers in Germany. This is a critical infrastructure partnership supporting the company's cloud-based telemedicine operations.
• Sales Representatives (Handelsvertreter)minorChannel Partner/ Reseller/ DistributorDocs in Clouds is actively recruiting sales representatives to expand its distribution network. Sales partners resell or represent the company's telemedicine products in targeted regions.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• CompuGroup Medical: Major German-headquartered health-IT incumbent providing practice management software, hospital information systems, and telehealth modules. Competes across Docs in Clouds' full stack via established channel relationships with physicians and hospitals.
• Teladoc Health: Global telehealth incumbent with virtual care platforms and device-integrated solutions. Relevant as a broader incumbent defining expectations for device-integrated virtual care at scale.

Direct peers

• Zava: European online telehealth provider offering video and asynchronous consultations to patients across multiple countries. Comparable in telemedicine delivery model and pan-European ambitions, though more consumer-direct.
• Medgate: Swiss telemedicine operator providing 24/7 teleconsultations and integrated telemedical care delivery. Comparable as a European provider offering remote physician consultations with reimbursement integration.
• Patientus: German telemedicine software provider offering secure video consultation solutions for physicians and psychotherapists. Closely competes with TeleDoc-Starter in the German practice and clinic segment.
• Doctolib: Leading European telehealth and practice management platform with strong German and French presence. Directly competes with TeleDoc-Starter by offering video consultation, scheduling, and patient management to medical practices and hospitals.

Emerging players

• m.Doc: German hospital digital health platform offering patient portals, telehealth, and digital care pathways. Comparable to Docs in Clouds' hospital teleconsult and digital patient education offerings.
• Vitagroup: German health-IT vendor focused on digital care platforms and chronic disease management. Overlaps with Docs in Clouds' provider-integrated telehealth and chronic care coordination.
• Medisoft: German telemedicine and practice software provider serving practices and MVZs. Comparable in the German SMB practice telemedicine segment and offers an alternative to TeleDoc-Starter.
• samedi: German healthcare coordination platform enabling online appointment booking and care pathway management. Adjacent overlap with Docs in Clouds' video consultation and provider coordination use cases.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/docs-in-clouds
• Xx.com/docsinclouds
• Facebookfacebook.com/docsinclouds

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Docs in Clouds