Mémoire vive
Mémoire Vive is a Swiss Apple-specialized managed IT services provider serving 300+ businesses in Western Switzerland with maintenance contracts, network and server solutions, cloud backup, and Apple enterprise deployment services, operating as an Authorized Apple Reseller under Groupe e-novinfo.
- Company typePrivate
- Founded1987
- HeadquartersLausanne, Switzerland
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Mémoire vive does
Mémoire Vive SA is a Swiss Apple-specialized managed IT services provider headquartered in the Lausanne region (Fribourg co-located with parent Groupe e-novinfo since May 2024). Founded in 1987 as an Authorized Apple Reseller, the company has built a 35-year practice serving 300+ business clients across Swiss Romandy, with a 15-technician delivery team focused on managed services, network and server infrastructure, backup and data center operations, and Apple-at-Work enterprise deployment. The technology stack combines first-party capabilities (local Lausanne-region cloud backup, free IT audit tooling, 4-hour emergency SLA) with deep partner integrations: Synology Gold partnership for NAS, Mosyle and Jamf for Apple MDM, Fortinet for security, Apple Financial Services for 0%-interest hardware financing over 24-36 months, and Dell Platinum access via Groupe e-novinfo for server workloads. The company supports mixed Mac/Windows environments and serves healthcare, education, medtech, creative, and cultural-event verticals (notably Montreux Jazz Festival, with a 14-year continuous relationship).
Mémoire vive firmographics
Firmographics- Name
- Mémoire vive
- Legal name
- Mémoire Vive SA
- Website
- https://memoirevive.ch
- Company type
- Private
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Mémoire Vive is a Swiss Apple-specialized managed IT services provider serving 300+ businesses in Western Switzerland with maintenance contracts, network and server solutions, cloud backup, and Apple enterprise deployment services, operating as an Authorized Apple Reseller under Groupe e-novinfo.
- Ownership category
- akta.pro rank
Mémoire vive industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design Services (541512), Consumer Electronics and Appliances Rental (532210)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Equipment Rental & Leasing, Nec (7359)
- akta.pro primary industry
- Backup, Disaster Recovery & Business Continuity (BCDR) Services (BPAEABAH)
Keywords
Where Mémoire vive is headquartered
LocationHeadquarters
- HQ city
- Lausanne
- HQ country
- Switzerland
- HQ region
- Europe
Offices3 records
Markets served
Mémoire vive business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain
Revenue model
- Apple Product Sales: Sale of Apple hardware including MacBooks, iMacs, iPhones, iPads, and accessories. Authorized Apple reseller with access to Apple Financial Services financing options for customers.
- Maintenance Contracts: Assistance contracts providing access to technical support, ticketing system, and guaranteed response times. Offered as hourly packs starting at 30 hours or as fixed-fee packages based on device count.
- IT Services: Technical support, network and server solutions, backup and data center services, and IT audits for businesses. Billed at hourly rates or included in maintenance contracts.
- Equipment Rental: All-inclusive rental concept with 36-month 0% financing through Apple Financial Services. Hardware rental bundled with maintenance and support services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Hourly Pack from 30 hours |
| Unit Pricing | Pay-as-you-go | Hourly Technical Support Rate |
| Unit Pricing | Pay-as-you-go | Repair Estimate Fee |
| Other | Multi-year contract | Apple Financial Services 0% Financing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
Mémoire vive product offering
Product offeringCore offering
Mémoire Vive provides Apple-focused managed IT services to businesses in Western Switzerland, including a free IT infrastructure audit, annual assistance contracts with guaranteed 4-hour emergency response, on-site technical support, backup and cloud services via its own Lausanne-region data center, and network/server solutions. The company is an authorized Apple reseller offering hardware sales, accessories, and 0% financing through Apple Financial Services, and operates an E-Shop plus physical retail stores.
Product overview
Mémoire Vive is an Apple-focused IT services company based in Switzerland, offering managed services, IT consulting, and technology solutions primarily to business clients. The company operates as an authorized Apple reseller and managed service provider, offering services including free IT audits, annual managed service contracts, backup and data center services, network and server solutions, and Apple at Work enterprise deployment. Since June 2023, the company has focused exclusively on business clients (B2B). Mémoire Vive integrated into the Groupe e-novinfo in 2022, expanding its service portfolio with complementary expertise in cybersecurity, telephony, and software.
Differentiator
Problem solved
Functional benefit
Products and services
- Free IT Infrastructure Audit Complete assessment of a client's IT infrastructure (servers, network, workstations, security, mobility, backup, peripherals, messaging, web) provided free of charge to prospective business clients as a first engagement step.
- Managed Services / Assistance Contract Annual managed services contract providing access to technical support hotline, ticketing system, and on-site interventions, with a guaranteed 4-hour emergency response for immobilized businesses. Offered as hourly packs starting at 30 hours or fixed-fee contracts based on device count, with annual billing.
- Backup & Data Center Services Backup solutions combining on-site storage at client premises with online backup to Mémoire Vive's own cloud data center in the Lausanne region, including file recovery services enabling rapid disaster recovery.
- Network & Server Solutions Network and server infrastructure design, deployment, and administration for businesses with multiple computers, built on Synology NAS and Dell servers (via e-novinfo), supporting mixed Mac and Windows environments.
- Apple at Work Enterprise Apple device deployment and management service including security configuration, cross-platform compatibility, MDM device management, and the Employee Choice program for businesses adopting or expanding Apple device fleets.
- E-Shop (Apple Hardware and Accessories Online Store) Online store at shop.memoirevive.ch selling Apple hardware (MacBooks, iMacs, iPhones, iPads), accessories, and refurbished equipment, with access to Apple Financial Services financing for qualifying orders.
- Tech'Bar Support Walk-in technical support service offering remote and on-site assistance, VIP maintenance, and 24/7 emergency support options for businesses and existing private clients on legacy contracts.
- Equipment Rental with 0% Financing All-inclusive rental concept bundling Apple hardware with maintenance and support, financed at 0% interest over 36 months (24 months for iPads) via Apple Financial Services, with payment deferral options of 3–6 months from delivery on orders above CHF 2,500.
Quantifiable outcome
- Maintenance costs reduced to one-third of previous Windows-based support costs
- +3 more outcomes
Companies that use Mémoire vive
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles3 records
Mémoire vive technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature3 records
Mémoire vive partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- Groupe e-novinfocoreMémoire Vive integrated into the e-novinfo Group in June 2022. The group provides complementary expertise in IT services, cybersecurity, telephony, time management, digital solutions, and creative digital agency (e-novision). e-novinfo holds Dell Platinum partner status.
- ApplecoreAuthorized Apple reseller with 35+ years of partnership. Provides access to full Apple product range, Apple Financial Services financing options, and Apple at Work deployment services.
- AdobeminorAdobe products offered and supported as part of the software ecosystem for business clients.
- LogitechminorPeripheral products offered and supported including keyboards, mice, and webcam solutions.
- Telco PackminorTelecommunications partner for business connectivity and telephony solutions.
- Apple Financial ServicesminorFinancing partnership offering 0% interest equipment rental over 24-36 months with payment deferral options for qualifying business orders.
- Dell (via e-novinfo)minorDell server solutions offered through e-novinfo Group. e-novinfo holds Dell Platinum partner status.
- MacSminorMac specialist company integrated into the Mémoire Vive Group in 2013, bringing additional Apple market presence in Fribourg and Lausanne.
- AUBEPminorPartnership announced April 2021 with Aubep SA for extended service capabilities.
Scale indicators4 records
Recent moves9 records
Expansion highlights4 records
Mémoire vive competitors and assessment
Company assessmentDirect peers
- UMB AG: Swiss IT services and infrastructure provider covering managed services, networking, server, and backup offerings for SMB and mid-market customers across Switzerland, with similar managed-services contract models.
- Tinext SA: Swiss cloud and managed services provider with a similar Apple-aligned enterprise deployment practice and B2B managed services offering in Western Switzerland.
- ARP Datacon AG: Swiss Apple Premium Reseller and IT services provider with similar Apple-focused managed services, business deployment, and SMB/mid-market customer base in Switzerland. Directly comparable as a local Apple specialist MSP.
- Wave Computer AG: Authorized Apple reseller and IT services provider in Switzerland with a similar profile of Apple product distribution, business deployment, and managed services for SMB and education customers.
Broad incumbents
- Swisscom AG (Business Customers): Switzerland's incumbent telecom and a major provider of managed IT, cloud, and workplace services to Swiss SMBs. Overlaps directly with Mémoire Vive's networking, server, and managed services offering, but at vastly greater scale and with a multi-vendor (rather than Apple-focused) portfolio.
- Bechtle AG: One of Europe's largest IT services and distribution groups, with significant managed services, networking, and workplace IT capabilities that overlap with Mémoire Vive's value proposition, particularly for SMB and mid-market accounts.
- Also Group: Large Switzerland-headquartered IT distribution and services group, also an Apple distributor. Overlaps with Mémoire Vive's Apple reseller and IT services business, but operates at substantially greater scale across broader vendor portfolios.
- SHD AG: European IT distribution and services group with a similar hybrid distribution-plus-managed-services model. Overlaps with Mémoire Vive's hardware resale and SMB support services, though across a broader vendor base.
- Cancom SE: European managed services and digital infrastructure provider with a strong SMB/mid-market managed services portfolio, comparable to Mémoire Vive's subscription-based support and cloud backup offerings at significantly greater scale.
Regional players
- Wortell AG: Netherlands-based managed services provider with deep Apple/Mac and Microsoft workplace expertise, comparable in service model (dedicated technicians, managed contracts, Apple deployment) to Mémoire Vive, but operating in a different European geography.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Mémoire vive compliance and trust
Trust signalCompliance1 record
Mémoire vive financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mémoire vive leadership team
Management profileNumber of profiles
Mémoire vive subsidiaries and ownership
Company hierarchySubsidiaries1 record
Mémoire vive funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mémoire vive M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mémoire vive
What does Mémoire vive do?
Mémoire Vive provides Apple-focused managed IT services to businesses in Western Switzerland, including a free IT infrastructure audit, annual assistance contracts with guaranteed 4-hour emergency response, on-site technical support, backup and cloud services via its own Lausanne-region data center, and network/server solutions. The company is an authorized Apple reseller offering hardware sales, accessories, and 0% financing through Apple Financial Services, and operates an E-Shop plus physical retail stores.
Is Mémoire vive a public or private company?
Mémoire vive is a private company. It is classified as corporate owned and is currently operating.
When was Mémoire vive founded?
Mémoire vive was founded in 1987. It employs 11 to 50 people.
Where is Mémoire vive based?
Mémoire vive is headquartered in Lausanne, Switzerland, in the Europe region.
How does Mémoire vive make money?
Four revenue lines are on record. Apple Product Sales are the primary driver. The others are maintenance Contracts, IT Services and equipment Rental.
Who are Mémoire vive's main competitors?
Direct peers on record are UMB AG, Tinext SA, ARP Datacon AG and Wave Computer AG. Broad incumbents are Swisscom AG (Business Customers), Bechtle AG, Also Group, SHD AG and Cancom SE. Wortell AG is listed as a regional player.
Does Mémoire vive have an API?
No public API is recorded for Mémoire vive.
What industry is Mémoire vive in?
Mémoire vive's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAH, Backup, Disaster Recovery & Business Continuity (BCDR) Services. Its NAICS code is 541512 and its SIC code is 7370.