What Integrity Solutions Group does

Integrity Solutions Group (ISG) is a managed IT services provider founded in 1995 and headquartered in Cincinnati, Ohio. The company specializes in providing IT support to dental specialty practices, with particular focus on oral surgery and orthodontics offices. Over its 30 years in operation, ISG has built a domain-specific service offering tailored to the operational, regulatory, and clinical workflow requirements of dental specialty practices, serving small and mid-sized practices primarily across multiple U.S. states.

ISG's core service portfolio includes help desk support, data backup, on-site service, hardware installation, office network design and build, disaster recovery, and HIPAA-compliant email encryption delivered through a partnership with Paubox. The company has also extended into cybersecurity training through its Black Talon Academy, delivered in partnership with Black Talon Security. ISG generates revenue through recurring subscription-style managed service contracts, supplemented by project-based work such as network design and hardware deployment. Its go-to-market approach leverages domain expertise in dental IT, including partnerships with dental technology vendors such as Carestream Dental, to embed itself into practice operations.

The company maintains a multi-state footprint with offices in Michigan, Massachusetts, and Colorado in addition to its Cincinnati headquarters. ISG operates with a headcount in the 11-50 range and cites 75 years of combined team experience in dental IT. Its business model is anchored in long-tenured customer relationships supported by recurring managed services revenue, with named reference customers including Orlando Oral and Facial Surgery, Younce Oral, Forrest Orthodontics, and Dr. Knowles.

Name

Integrity Solutions Group

Legal name

Integrity Solutions Group

Website

https://isgcare.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Integrity Solutions Group is a Cincinnati-based managed IT services provider founded in 1995, specializing in IT support for dental specialty practices such as oral surgery and orthodontics offices across multiple U.S. states.

Ownership category

akta.pro rank

Product category

Healthcare IT Managed Services

NAICS

Computer Systems Design and Related Services (54151), Security Systems Services (56162)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Dental Support Services Organizations (Non-Clinical MSO/Back-Office Platforms) (HLABAKAN)

akta.pro secondary industries

Network Security Managed Services (Firewall/IDS/IPS/SASE) (BPAEADAG), Governance, Risk & Compliance (GRC) Managed Services (BPAEADAJ)

Keywords

• Managed IT services
• Dental IT support
• HIPAA compliance solutions
• Cybersecurity awareness training
• Practice management support

Headquarters

HQ city

Cincinnati

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. IT Managed Services: Recurring managed IT services for dental practices and oral surgery centers including help desk support, data backup, on-site service, hardware installation, email encryption, and disaster recovery. Services are tailored to each practice's needs and scale with business growth.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Integrity Solutions Group delivers managed IT services tailored to dental specialty practices and oral surgery centers, including unlimited help desk support, customized data backup, on-site service, hardware installation, email encryption, office network design and build, and disaster recovery solutions. The company also offers Black Talon Academy cybersecurity awareness training through a partnership with Black Talon Security. Services are delivered via a subscription-based managed services model and sold primarily through direct sales to healthcare practices nationwide.

Product overview

Integrity Solutions Group provides a comprehensive suite of IT services primarily focused on dental practices and oral surgery centers, with the ability to serve other professional industries. The company operates as an IT managed services provider rather than a software product company. The core offering consists of multiple service modules including Help Desk Support (remote and phone-based technical assistance), Data Backup Options (customized backup and disaster recovery solutions), On-Site Service (physical support when required), Hardware Installation (configuration and deployment of equipment), Email Encryption (secure communication protection), and Design & Build Office Network (custom IT infrastructure design and implementation). The company also offers Black Talon Academy, a cybersecurity awareness training program developed in partnership with Black Talon Security that provides healthcare organizations with interactive training, simulated phishing tests, and HIPAA compliance training with CE credits. These services are delivered by a team of certified professionals and are designed to work together as an integrated IT support ecosystem for dental and healthcare practices, ensuring uptime, compliance, and operational efficiency.

Differentiator

Problem solved

Functional benefit

Products and services

• Help Desk Support

Quantifiable outcome

• 20+ years of continuous partnership with dental/oral surgery practices
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationTechnology partner providing software platforms including Windows Server and Office products. Company assists dental practices with Microsoft EOL transitions and software implementations.
• Carestream DentalcoreTechnology or IntegrationDental imaging and practice management software provider. Integrity supports Carestream Dental products including imaging systems and practice management software for dental practices.
• BlackTalon SecuritycoreTechnology or IntegrationCybersecurity training provider offering Black Talon Academy for healthcare organizations. Integrity partners to provide cybersecurity awareness training, phishing simulations, and HIPAA compliance training to dental practices. They have trained tens of thousands of doctors and team members on cybersecurity threats.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Coretelligent: Coretelligent is a managed IT services provider with a healthcare vertical focus, offering help desk, cloud, security, and compliance services to mid-market healthcare organizations, broadly comparable in service mix and customer segment.
• BlackHawk Data: BlackHawk Data delivers managed IT and cybersecurity services to healthcare and dental practices with HIPAA-aligned offerings, making it a close functional peer to ISG's healthcare-focused managed services model.
• MEDIX (Medix Team IT): MEDIX provides IT managed services specifically to dental and medical practices with help desk, backup, and security offerings - a direct vertical competitor to ISG with comparable service catalog and customer profile.

Emerging players

• Curve Dental: Curve Dental is a cloud-focused dental practice management software vendor targeting modern dental practices. It is an emerging player whose managed-service-adjacent ecosystem intersects with ISG's deployment and support practice.
• Fortified Health Security: Fortified Health Security is a healthcare-focused cybersecurity MSSP offering HIPAA-aligned managed security services to providers, overlapping with ISG's HIPAA compliance and security components (e.g., BlackTalon Academy training).
• Planet DDS: Planet DDS provides cloud-based dental practice management software and serves DSOs and multi-location dental groups, overlapping with ISG's multi-location dental practice support footprint on the technology side.

Broad incumbents

• Patterson Companies: Patterson is a major dental and animal health product and technology distributor that supports dental practice operations with equipment, software, and adjacent services - a broad incumbent that touches the same dental practice buyer.
• Henry Schein One: Henry Schein One is a large, established dental technology vendor (subsidiary of Henry Schein) providing practice management software and integrated technology to dental practices - a broad incumbent that could absorb IT services comparable to ISG's offering.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrity Solutions Group