Mann&Mouse IT Services
Mann&Mouse IT Services GmbH is a Wels-based Austrian IT services firm delivering managed services, 24/7 service desk, cloud and datacenter migration, cybersecurity, NIS2 consulting, and Microsoft Copilot/AI integration to mid-market and enterprise customers across Upper Austria.
- Company typePrivate
- Founded2003
- HeadquartersWels, Austria
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Mann&Mouse IT Services does
Mann&Mouse IT Services GmbH is an Austrian IT services company headquartered in Wels, Upper Austria, with additional offices in Leonding, Andorf, and Marchtrenk. The firm was founded in 2003 as a spinoff of the internal IT department of TGW Logistics Group, where its roots trace back to 1969. It provides managed IT services, IT consulting, and project-based implementation to mid-market and enterprise customers, primarily across Upper Austria. Its core portfolio consists of 'Enjoy IT' (managed services including a 24/7 service desk, workplace management, security monitoring, datacenter operations, and IT procurement) and 'Change IT' (project services covering cloud migration, networking, security implementations, and digital transformation). Complementary lines include NIS2 compliance consulting and a Microsoft Copilot/AI practice offering Copilot readiness, Copilot Studio, PrivateGPT, and CompanyGPT implementations.
The business is built on a Microsoft-centric technology stack (Azure, Microsoft 365, Teams, Copilot) augmented by HPE infrastructure, Cisco/Meraki networking, Fortinet and Palo Alto security, VMware virtualization, and Pure Storage/NetApp storage. Customers span manufacturing (TGW Logistics Group, EBNER Industrieofenbau, RECOM Power, Heson), professional services (Tissot Steuerberatung, Heschik Steuerberatung), and certification (Quality Austria). Documented engagements include a 5,000-client Windows 11 migration with 480 hardware replacements for TGW, a complete cloud migration for 48 users at Tissot in three months, and a datacenter migration that lifted Quality Austria's system availability from 99.48% to 99.9989% with roughly 60% faster recovery.
The revenue model is hybrid: subscription-based managed services with annual billing, project-based consulting (fixed fee or hourly at market-standard rates with half-hour minimum billing), and hardware/software resale and rental, all priced excluding 20% VAT with annual price adjustments indexed to the Austrian consumer price index. Go-to-market relies on direct enterprise field sales across Upper Austria (Rohrbach, Mühlviertel, Lower Austria, Steyr) supported by inside sales, with vendor partnerships (Microsoft, HPE Silver, Cisco, Fortinet, Palo Alto, VMware, Pure Storage, Veeam, ARES, Linz AG, Zabbix) underpinning delivery. The company is privately held, founder/management-owned, and led by Managing Directors Ing. Jörg Rabmayr, MBA, MSc and Mag. Reinhard Schröckner. It holds ISO 27001 certification, is GDPR-compliant under Austrian DSG, and in 2026 was recognized as a kununu Top Company for the fifth consecutive year.
Mann&Mouse IT Services firmographics
Firmographics- Name
- Mann&Mouse IT Services
- Legal name
- mann&mouse IT Services GmbH
- Website
- https://mannundmouse.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Mann&Mouse IT Services GmbH is a Wels-based Austrian IT services firm delivering managed services, 24/7 service desk, cloud and datacenter migration, cybersecurity, NIS2 consulting, and Microsoft Copilot/AI integration to mid-market and enterprise customers across Upper Austria.
- Ownership category
- akta.pro rank
Mann&Mouse IT Services industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Other Computer Related Services (541519), Computer Systems Design Services (541512), Management Consulting Services (54161)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Service Desk & ITSM Outsourcing (BPAEAMAF), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)
Keywords
Where Mann&Mouse IT Services is headquartered
LocationHeadquarters
- HQ city
- Wels
- HQ country
- Austria
- HQ region
- Europe
Offices4 records
Markets served
Mann&Mouse IT Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed Services: Ongoing IT management and support services including daily operations, maintenance, monitoring, and 24/7 availability. Services provided on subscription basis with defined SLAs.
- IT Consulting and Projects: Project-based consulting for IT transformations, cloud migrations, security implementations, and digital change processes. Charged either as fixed project fee or time-based at market-standard hourly rates with minimum half-hour billing units.
- Hardware and Software Sales: Procurement and supply of IT hardware and software products. Prices quoted excluding VAT, with delivery from warehouse. Third-party software costs, license fees, and related expenses billed to customer separately.
- Software and Hardware Rental: Rental arrangements for software and hardware equipment as alternatives to outright purchase.
- Software and Hardware Maintenance: Maintenance services for both on-premise and managed/cloud deployments including updates, patches, and support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Managed Services / Subscription |
| Hybrid | Pay-as-you-go | Project-Based Consulting |
| One time/ perpetual license | Pay-as-you-go | Hardware and Software |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
Mann&Mouse IT Services product offering
Product offeringCore offering
Mann&Mouse IT Services GmbH delivers managed IT services (Enjoy IT) and project-based IT consulting (Change IT) to mid-market and enterprise clients in Austria. Core offerings include 24/7 service desk support, workplace management, datacenter operations, network and security services, cloud migration to Microsoft Azure, NIS2 compliance consulting, and Microsoft Copilot/AI integration services. The company also resells hardware and software as part of its IT outsourcing engagements.
Product overview
Mann&Mouse IT Services GmbH is an Austrian IT services company offering a portfolio of managed services and project-based IT solutions. The core offerings consist of Enjoy IT (ongoing managed services including 24/7 service desk, workplace management, security, datacenter operations, and IT procurement) and Change IT (project services including consulting, cloud transformation, security solutions, networking, and AI/IoT). Additional specialized services include NIS2 compliance consulting and Microsoft Copilot integration services with AI capabilities like PrivateGPT and CompanyGPT. The company operates from offices in Wels, Leonding, and Andorf in Upper Austria, serving clients throughout Austria with a team of approximately 40 employees.
Differentiator
Problem solved
Functional benefit
Products and services
- Enjoy IT (Managed Services)
- Change IT (Project Services)
- NIS2 Consulting
- Microsoft Copilot Services
- Hardware and Software Procurement
Quantifiable outcome
- System availability increased from 99.4843% to 99.9989% for Quality Austria after datacenter migration
- +3 more outcomes
Companies that use Mann&Mouse IT Services
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles4 records
Mann&Mouse IT Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature5 records
Mann&Mouse IT Services partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core, major and minor.
- MicrosoftcorePrimary technology partner for cloud solutions, Microsoft 365, Teams, Azure, and Copilot AI. Microsoft partnership enables provision of comprehensive Microsoft ecosystem services including cloud migration, Copilot implementation, and Azure solutions.
- Hewlett Packard Enterprise (HPE)coreHPE Silver Partner 2026. Provides enterprise infrastructure solutions including servers, storage, and networking equipment. mann&mouse deploys HPE solutions as part of customer infrastructure projects.
- Cisco (including Meraki)coreCisco networking solutions partner. Solutions include campus networking, WLAN, data center networking, and DNA architecture implementations.
- FortinetcoreFortinet security solutions partner for firewall management, network security, and border gateway firewalling implementations.
- VMwarecoreVirtualization platform partner for datacenter solutions, hybrid environments, and cloud integration.
- Palo Alto NetworksmajorNetwork security solutions partner providing advanced firewall and cybersecurity protection.
- Pure StoragemajorAll-flash storage solutions partner for enterprise storage implementations.
- VeeammajorBackup and disaster recovery solutions partner.
- ARESmajorCybersecurity partnership for handling cyber-security requirements and security operations. mann&mouse collaborates with ARES to address cybersecurity demands.
- EWW ITandTELminorIT consulting partner and reseller in Upper Austria region.
- Linz AGmajorStrategic partnership with Linz AG as customer and partner. mann&mouse helped migrate Quality Austria to Linz AG's ISO 27001 certified datacenter.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
Mann&Mouse IT Services competitors and assessment
Company assessmentDirect peers
- ACP Group (Austrian subsidiary): Austrian/German IT solutions provider delivering managed workplace, cloud, and security services with Microsoft, HPE, and Cisco partnerships. Comparable in offerings, vendor mix, and mid-market focus.
- Kapsch BusinessCom: Austrian-headquartered IT services provider offering managed workplace, networking, and security services to mid-market and enterprise clients across Austria. Direct competitor in the Upper Austrian MSP market with overlapping Microsoft, Cisco, and Fortinet practices.
Emerging players
- A1 Digital GmbH: A1 Telekom Austria's B2B digital services subsidiary offering managed cloud, IoT, and security services. Adjacent competitor leveraging telco-owned infrastructure; emerging as a bundled MSP alternative for Austrian mid-market.
- SOS Electronic IT Services: Central European IT services and infrastructure provider overlapping in managed workplace, Microsoft, and security services for SMB/mid-market. Niche competitor in Upper Austria/Slovak/CEE corridor.
Broad incumbents
- CANCOM Austria: Germany-headquartered managed services provider with Austrian operations, focused on cloud, workplace, and managed services with strong Microsoft alignment. Directly comparable business model at higher scale.
- Atos Austria (Eviden business): Global IT services group with Austrian operations providing managed workplace, cloud, and security services. Competes for the same enterprise IT outsourcing contracts in Austria at significantly larger scale.
- Bechtle AG (Austria): Europe's largest IT systems house with an Austrian presence, offering managed services, workplace, networking, and cloud across the DACH region. Larger incumbent with overlapping Microsoft/Cisco stack but broader geographic and portfolio reach.
- S&T AG (now part of Kontron): Austrian-headquartered IT services and industrial IoT group providing managed services, cloud, and security to enterprise customers. Comparable in Microsoft-centric managed services and DACH mid-market focus, materially larger.
Regional players
- Iphos IT Solutions GmbH: Austrian/German IT services company delivering managed services, network, and security to mid-market customers. Regional peer with similar size and ownership profile.
- glanz & it-consulting: Smaller Austrian IT consulting/MSP with comparable consulting-first offering. Regional competitor in the same Upper Austrian SMB and mid-market niche where mann&mouse sells primarily through field sales.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Mann&Mouse IT Services social profiles
Digital presenceMann&Mouse IT Services compliance and trust
Trust signalCompliance2 records
Mann&Mouse IT Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mann&Mouse IT Services leadership team
Management profileNumber of profiles
Profiles8 records
Mann&Mouse IT Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mann&Mouse IT Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mann&Mouse IT Services
What does Mann&Mouse IT Services do?
Mann&Mouse IT Services GmbH delivers managed IT services (Enjoy IT) and project-based IT consulting (Change IT) to mid-market and enterprise clients in Austria. Core offerings include 24/7 service desk support, workplace management, datacenter operations, network and security services, cloud migration to Microsoft Azure, NIS2 compliance consulting, and Microsoft Copilot/AI integration services. The company also resells hardware and software as part of its IT outsourcing engagements.
Is Mann&Mouse IT Services a public or private company?
Mann&Mouse IT Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Mann&Mouse IT Services founded?
Mann&Mouse IT Services was founded in 2003. It employs 51 to 100 people.
Where is Mann&Mouse IT Services based?
Mann&Mouse IT Services is headquartered in Wels, Austria, in the Europe region.
How does Mann&Mouse IT Services make money?
Five revenue lines are on record. Managed Services are the primary driver. The others are IT Consulting and Projects, hardware and Software Sales, software and Hardware Rental and software and Hardware Maintenance.
Who are Mann&Mouse IT Services's main competitors?
Direct peers on record are ACP Group (Austrian subsidiary) and Kapsch BusinessCom. Emerging players are A1 Digital GmbH and SOS Electronic IT Services. Broad incumbents are CANCOM Austria, Atos Austria (Eviden business), Bechtle AG (Austria) and S&T AG (now part of Kontron). Regional players are Iphos IT Solutions GmbH and glanz & it-consulting.
Does Mann&Mouse IT Services have an API?
No public API is recorded for Mann&Mouse IT Services.
What industry is Mann&Mouse IT Services in?
Mann&Mouse IT Services's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAMAF, Service Desk & ITSM Outsourcing. Its NAICS code is 541519 and its SIC code is 7370.