Matrix Solutions

What Matrix Solutions does

Matrix Solutions is an Australian managed IT services provider founded around 1995 and headquartered in Sydney, with regional offices across seven Australian cities (Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, and Canberra). The company delivers end-to-end IT outsourcing to professional services firms, with a core vertical focus on law practices and adjacent specialization in real estate agencies, insurance companies, and financial institutions. The firm is privately held and founder/management-owned, with no disclosed external investors, and operates with a small team in the 11-50 employee range.

The company's core offerings span six service modules: Managed Cloud Services (built on Microsoft Azure and Microsoft 365), Outsourced IT Services (full IT department replacement), Managed Security Services (Fortinet EDR aligned to ACSC Essential Eight), Document Management Services (NetDocuments Platinum Partner and Worldox), IT Consulting Services, and Virtual CIO Services. The proprietary MatrixCloud hosted desktop platform is the company's named differentiator, providing cloud virtual desktop infrastructure with Australian data residency. Technology partners include Microsoft, ConnectWise (for RMM), Fortinet (for EDR), and ActionStep (for legal practice management). Compliance expertise spans APRA CPS 234, ACSC Essential Eight, PSPF, and Australian Privacy Principles, positioning the firm for regulated-industry clients.

Matrix Solutions operates a subscription-based recurring revenue model with monthly pricing ranging from AUD 60-500 per user depending on service tier, supplemented by project-based professional services for assessments, migrations, and Virtual CIO engagements. Distribution is direct-only (no resellers or channel partners), with enterprise field sales targeting law firms and professional services firms through consultative selling, free IT assessments, and long-term relationship management. Named customers include Antunes Lawyers, John R Quinn & Co., KJB Law, DriverCare, Sydney Desalination Plant, and St Vincent de Paul Society, with multiple client relationships spanning 15-20+ years indicating high retention but also a mature, slow-growth customer base.

Name

Matrix Solutions

Legal name

Matrix Solutions

Website

https://matrixsolutions.com.au

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Matrix Solutions is an Australian managed IT services provider founded in 1995, headquartered in Sydney with offices in seven cities, delivering cloud, cybersecurity, and document management services to professional services firms, principally law firms, real estate agencies, insurance companies, and financial institutions.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

akta.pro secondary industry

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

Keywords

• Managed IT services
• Cloud hosting services
• Cybersecurity services
• IT consulting
• Document management

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services Subscription: Recurring monthly subscription model providing comprehensive IT infrastructure management, monitoring, cybersecurity, and support. Fixed monthly pricing with no hidden fees. Services include cloud management, security monitoring, helpdesk support, and strategic consulting. Tiered pricing based on service level and business size.
2. Professional Services and Consulting: One-time and project-based services including IT assessments, infrastructure planning, migrations, and implementations. Includes Virtual CIO services and IT strategy consulting engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Matrix Solutions provides managed IT services to Australian professional services firms, including cloud-hosted virtual desktops (MatrixCloud), outsourced IT department support, cybersecurity monitoring, document management system implementation (NetDocuments and Worldox), and strategic IT consulting including Virtual CIO services. Their offering combines proprietary cloud infrastructure with third-party platforms to deliver secure, compliant IT operations for law firms, real estate agencies, insurance companies, and financial institutions.

Product overview

Matrix Solutions offers a unified managed IT services portfolio comprising six core service modules: Managed Cloud Services (infrastructure and cloud management), Outsourced IT Services (full IT department replacement), Managed Security Services (cybersecurity protection), Document Management Services (NetDocuments and Worldox platforms), IT Consulting Services, and Virtual CIO Services. These are complemented by MatrixCloud, a proprietary hosted desktop platform. The portfolio is designed for small-to-medium enterprises and professional services firms, with specialized focus on law firms, real estate agencies, insurance companies, and financial institutions requiring compliance-grade IT infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Cloud Services Secure, scalable cloud infrastructure management enabling secure data access, remote team collaboration, and disaster recovery capabilities for small-to-medium enterprises and professional services firms.
• Outsourced IT Services Full IT department replacement providing day-to-day technical support, system administration, network management, and strategic IT planning for businesses without in-house IT teams.
• Managed Security Services Multi-layered cybersecurity protection including threat detection, real-time monitoring, endpoint protection, and access management, aligned to the ACSC Essential Eight maturity model.
• NetDocuments Cloud-based document and email management system implementation, migration, training, and ongoing support for secure document storage, retrieval, collaboration, and compliance in legal and professional services.
• Worldox Document and email management solution for organizing, retrieving, and sharing files securely, with implementation and support services for professional services firms.
• IT Consulting Services Strategic technology guidance including infrastructure planning, technology strategy development, and IT roadmap alignment with business objectives for professional services firms.
• Virtual CIO Services Strategic IT leadership providing technology planning, budget development, IT roadmaps, and governance practices without full-time executive cost, tailored to SMBs and mid-market professional services firms.
• MatrixCloud Hosted Desktop Proprietary hosted desktop solution enabling secure remote work access from anywhere, with email services, user management, and productivity applications, providing business continuity and Australian data residency.

Quantifiable outcome

• 31% average IT cost reduction for clients
• +5 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• NetDocumentscoreChannel Partner/ Reseller/ DistributorNetDocuments Platinum Partner status achieved through consistent sales performance, impressive earnings, extensive certification maintenance, and high customer satisfaction scores. Matrix Solutions provides NetDocuments implementation, migration, training, and ongoing support services to law firms and professional service clients across Australia.
• ActionStepminorChannel Partner/ Reseller/ DistributorCertified ActionStep Consulting Partner. ActionStep is a legal practice management software platform. Matrix Solutions provides implementation and consulting services for ActionStep clients.
• MicrosoftcoreTechnology or IntegrationMatrix Solutions manages Microsoft Azure and Microsoft 365 tenants end-to-end including hybrid on-premises environments, user access governance, and monthly cost reporting. Azure cloud infrastructure forms the foundation of MatrixCloud hosted desktop services.
• ConnectWisecoreTechnology or IntegrationUses ConnectWise RMM (Remote Monitoring and Management) platform for remote monitoring and management of client environments, providing full visibility over devices, tickets, and resolution tracking.
• FortinetcoreTechnology or IntegrationDeploys Fortinet endpoint detection and response (EDR) across all managed devices, aligned to ACSC Essential Eight cybersecurity framework. Fortinet technology provides advanced threat detection and network protection.

Scale indicators10 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Brennan IT: One of Australia's largest independent managed IT services providers, founded in 1998. Offers managed IT, cloud, cybersecurity, and consulting to enterprise and mid-market clients across Australia — directly comparable to Matrix Solutions' service portfolio, with much larger scale.
• VMtech: Australian managed IT services and cloud provider focused on mid-market and SMB customers. Offers managed services, cloud hosting, and IT consulting comparable to Matrix Solutions' core portfolio.
• The Missing Link: Australian managed IT, cloud, and cybersecurity provider established in 1999 with offices across Australia. Similar SMB/mid-market focus, subscription-based managed services model, and comparable vertical professional services exposure to Matrix Solutions.
• ASI Solutions: Australian managed IT services and cybersecurity firm with national presence, serving SMB through mid-market organizations. Directly comparable to Matrix Solutions on managed services, cloud, and security offerings with similar customer profile.
• Generation-e: Australian managed services and cloud transformation provider focused on Microsoft technologies. Closely comparable to Matrix Solutions on Microsoft Azure/M365 stack, managed cloud, and SMB/mid-market positioning.
• LogicalTech: Smaller Australian managed IT services provider with comparable subscription-based offering targeting SMB and mid-market. Direct peer to Matrix Solutions on size, model, and customer profile.
• Computelec Pty Ltd: Sub-scale Australian managed IT services and cybersecurity provider serving small-to-medium businesses. Closely comparable to Matrix Solutions at similar employee scale and customer profile.

Broad incumbents

• Data#3: ASX-listed Australian IT services company offering cloud, managed services, security, and consulting across enterprise and government. Larger and broader than Matrix, with overlapping capabilities in managed services and Azure infrastructure.
• Tesserent (Thales Australia): Australian cybersecurity-focused MSP now part of Thales, serving government, defense, and enterprise. While Matrix offers managed security, Tesserent operates at significantly larger scale with broader geographic reach and a national-security focus.
• Atturra: ASX-listed Australian IT services and consulting firm providing managed services, cloud, and advisory. Broader portfolio than Matrix with larger scale and listed-company governance, overlapping on cloud infrastructure and managed services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/matrix-solutions-australia

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Matrix Solutions