Comunique

What Comunique does

Comunique (legal name: Comunique Call Center) is a private Brazilian business process outsourcing (BPO) call center founded in 2016 and headquartered at Rod. do Sol, 2780, Vila Velha, Espírito Santo. The company provides outsourced customer-facing services for B2B clients of all sizes, with a portfolio spanning credit recovery (Recuperação de Crédito), outbound and inbound sales (Vendas), customer service / SAC, market research (Pesquisas), and an omnichannel capability that integrates voice, WhatsApp, social, mobile, and digital touchpoints across the full customer lifecycle. A flagship named client, Avista, is served through dedicated WhatsApp and toll-free hotline channels.

The underlying technology stack is conventional contact-center infrastructure rather than proprietary AI: services are delivered by human agents supported by multi-channel routing and an LGPD-compliant data-handling program (Brazil's Lei Geral de Proteção de Dados Pessoais, Law No. 13.709/2018). The company's stated differentiator is a customized, client-by-client project methodology rather than a one-size-fits-all call center model, with content marketing through a company blog and direct sales via website forms, phone, and WhatsApp as the primary GTM channels.

Comunique's business model is managed-services outsourcing: revenue is generated through service contracts scoped per client, with no publicly disclosed pricing. The company operates a single domestic site in southeastern Brazil, has 11-50 employees, has raised no external funding, and maintains no disclosed parent, subsidiary, or partnership structure beyond its operating client relationships. No revenue, ARR, or financial metrics are publicly available.

Name

Comunique

Legal name

Comunique call Center

Website

https://comuniquecallcenter.com.br

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Comunique is a private Brazilian BPO call center founded in 2016 in Vila Velha, Espírito Santo, providing outsourced credit recovery, sales, customer service, and omnichannel communication services to B2B clients of all sizes.

Ownership category

akta.pro rank

Product category

Call Center / BPO Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

• Call center services
• Debt collection services
• Customer service outsourcing
• Market research services
• Telemarketing services

Headquarters

HQ city

Vila Velha

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Call Center / Contact Center Outsourcing Services: Comunique provides outsourced call center services including credit recovery, sales, customer service (SAC), and market research. Revenue is generated through service contracts with business clients, likely on a managed services or per-project basis. The company positions retention and client success as key outcomes, suggesting recurring or retainer-based engagements.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Comunique is a Brazilian business process outsourcing (BPO) call center that provides outsourced customer relationship services to companies, including credit recovery (debt collection), outbound sales, customer service (S.A.C.), and market research. Operations are delivered through an omnichannel strategy that integrates multiple communication platforms (voice, WhatsApp, digital channels) across the customer lifecycle, with each engagement customized to the client's specific business characteristics.

Product overview

Comunique is a call center outsourcing company offering a unified suite of customer relationship management services. The core product portfolio consists of Credit Recovery, Sales, Customer Service (S.A.C), and Market Research services, all supported by an Omnichannel strategy that integrates multiple communication platforms. The company provides customized project methodologies for each client, focusing on customer retention and quality service delivery across the entire customer lifecycle.

Differentiator

Problem solved

Functional benefit

Products and services

• Credit Recovery (Recuperação de Crédito)

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• CALLINK: Brazilian contact center BPO serving SMB and enterprise clients with inbound/outbound voice, customer service, and sales support. Comparable in service mix and Brazilian mid-market positioning to Comunique.
• Alcateia: Brazilian BPO and contact center operator providing customer service, sales, and back-office support. Comparable to Comunique in service mix and Brazilian mid-market enterprise focus.
• AeC: One of the largest Brazilian contact center and BPO operators, headquartered in Belo Horizonte. Directly comparable to Comunique as a domestic BPO offering outsourced customer service, sales, and back-office support to enterprise clients across multiple verticals.
• Recovery (Brasil): Brazilian debt collection and credit recovery specialist operating contact center operations. Directly comparable to Comunique's Recuperação de Crédito service line and representative of the segment Comunique primarily targets.
• Multitel: Brazilian contact center BPO delivering inbound customer service, outbound sales, and retention campaigns. Directly comparable to Comunique as a similarly positioned domestic call center outsourcer serving Brazilian clients.
• Total IP: Brazilian contact center and telephony solutions provider offering PABX, omnichannel routing, and BPO services. Comparable to Comunique as a domestic operator bundling contact center infrastructure with outsourced service delivery.
• Voxline: Brazilian BPO focused on omnichannel customer service, telemarketing, and retention. Directly comparable to Comunique in offering outsourced contact center solutions to Brazilian enterprise clients with a similar multichannel emphasis.

Broad incumbents

• Teleperformance: Global leader in outsourced customer experience management with major Brazilian operations. Operates broadly across the same BPO/contact center category as Comunique but at vastly greater scale and with multinational client portfolios.
• Atento: Latin American CX and BPO provider with deep Brazilian roots. Overlaps with Comunique across customer service, sales, and collection support but serves large multinational and regional enterprise accounts across multiple countries.
• Concentrix: Global customer experience and BPO operator with Brazilian delivery centers. Competes for the same enterprise outsourcing contracts as Comunique across customer service, sales, and credit-related workflows, but at materially larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/Comuniquecallcenter
• LinkedInlinkedin.com/company/comunique-call-center

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Comunique