IT Fidelity

What IT Fidelity does

IT Fidelity is a privately held, Houston, Texas-based managed IT services provider that delivers IT, security, and communications technology to small and medium-sized businesses, non-profit organizations, and educational institutions. The company's stated target market is organizations without a dedicated or complete internal IT staff, addressing the gap between expensive hourly consulting (cited at $100+/hour) and ad-hoc support from 'tech-savvy friends' or equipment vendors.

The service portfolio is organized around four recurring offerings: Managed IT Services (24/7 remote monitoring and management, help desk, on-site support as needed, dedicated account management, technology planning, and employee training); Cloud Services built on enterprise-class infrastructure delivered on a pay-for-capacity basis; VoIP Phone Systems with CRM and Office 365 integrations (Salesforce, Google Contacts); and Backup and Disaster Recovery services. Underlying technology is a managed services platform leveraging remote monitoring and management tools, a 'Live Connect' on-demand remote support capability, and a secure client portal for ticketing and technician communication. None of these capabilities is described as proprietary or AI-driven; the platform appears to be assembled from conventional MSP tooling.

The business model is a flat-rate monthly subscription that bundles remote monitoring, help desk, on-site visits, account management, and technology planning into a single recurring fee with no per-incident or hourly charges. Go-to-market is sales-led: a direct sales team targets SMBs and non-profits, with lead capture driven by the company website and free technology assessments used to convert prospects. The company has one disclosed office (Houston, TX), no institutional capital, no disclosed headcount or revenue, and a stated aspiration to become the 'leading national provider' of IT services to SMBs. The 2018 copyright on the public website indicates the digital footprint has not been refreshed recently, a signal that should be weighed alongside the lack of disclosed operating metrics.

Name

IT Fidelity

Legal name

IT Fidelity

Website

https://itfidelity.com

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

IT Fidelity is a privately held, Houston-based managed IT services provider delivering flat-rate subscription IT, cloud, VoIP, and backup/disaster-recovery services to small and medium-sized businesses, non-profits, and educational organizations lacking dedicated internal IT staff.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

Keywords

• Managed IT services
• Cloud computing services
• VoIP phone systems
• Backup and recovery
• IT infrastructure support

Headquarters

HQ city

Houston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services Subscription: Flat monthly subscription fee providing comprehensive IT support including remote monitoring, help desk, on-site support as needed, account management, and technology planning. All services included in the flat rate with no additional service charges.
2. Cloud Services: Cloud computing solutions leveraging enterprise-class infrastructure for businesses, providing cost reduction through pay-for-capacity models
3. VoIP Phone Systems: Voice over Internet Protocol telephone services with features including call holding, transfers, voicemail, video conferencing, and CRM integration
4. Backup and Disaster Recovery: Data protection and disaster recovery planning services to safeguard business data against loss, corruption, and natural disasters

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

IT Fidelity is a managed services provider that sells a bundled portfolio of IT, security and communications services to small and medium-sized organizations. Its core offering is flat-rate monthly Managed IT Services — 24/7 remote monitoring, help desk support, on-site assistance, dedicated account management, technology planning and staff training — supplemented by Cloud Services, VoIP Phone Systems and Backup and Recovery delivered as integrated subscriptions under one provider.

Product overview

IT Fidelity operates as a managed services provider offering a portfolio of four core technology services: Managed IT Services (24/7 monitoring, remote and on-site support, account management), Cloud Services (enterprise-class infrastructure and software), VoIP Phone Systems (voice communication over internet), and Backup and Recovery (disaster recovery planning). These services are delivered at flat monthly subscription rates to small and medium sized businesses, education, and non-profit organizations, with a focus on providing enterprise-level IT support at affordable pricing.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Full-service IT management offering 24/7 remote monitoring, help desk support, on-site support as needed, dedicated account management, technology procurement, IT strategy development, and staff training at a flat monthly rate with no per-incident or hourly charges. Targeted at small and medium-sized businesses, non-profits and education organizations without dedicated IT staff.
• Cloud Services Enterprise-class cloud computing solutions providing cost reduction, data accessibility, enhanced security, automatic software updates and scalability through pay-for-capacity models for small and medium-sized businesses.
• VoIP Phone Systems Voice over Internet Protocol telephone services offering cost savings compared to traditional phone systems, with features including call holding, transfers, voicemail, video conferencing, mobility, call recording, CRM integration (Salesforce), Google Contacts integration and Office 365 integration for analytics and click-to-call.
• Backup and Recovery Disaster recovery solutions protecting business data against accidental loss, corruption, system failures and natural disasters through development of solid disaster recovery plans using the latest technologies and best practices.

Quantifiable outcome

• Affordable IT support at a fraction of the cost of full-time IT staff or hourly consulting ($100+/hour rates mentioned as alternative)

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Scale indicators1 record

Recent moves5 records

Expansion highlights3 records

Direct peers

• Dataprise: US-based managed IT services provider serving SMB and mid-market customers with bundled help desk, managed IT, cloud, and security — highly comparable product mix and customer profile to IT Fidelity.
• Magna5: Managed IT services and communications provider (managed IT, cloud, VoIP, backup) targeting SMB and mid-market organizations; directly comparable bundled service model and customer segments.
• Be Structured Technology Group: SMB-focused managed IT and cloud services provider offering help desk, cloud, backup and VoIP — a closely comparable flat-rate managed services peer.

Broad incumbents

• ConnectWise: Established platform vendor offering RMM, ticketing, and business management software to managed service providers; serves as upstream infrastructure and indirect competitor for SMB MSPs.
• Kaseya: Large, established provider of RMM/ITSM platforms and managed security used internally by thousands of MSPs; an incumbent that competes both as a tool vendor and as an enablement platform for IT Fidelity-like providers.
• CompuCom: Large-scale managed workplace and IT services provider covering end-user support, cloud, and communications for businesses — a broader, deeper-pocketed incumbent in IT Fidelity's category.
• Continuum (Fortify by ConnectWise): Former standalone MSP/MSP-enablement player now part of ConnectWise, operating NOC/SOC services for managed IT providers; competes for the same outsourced-IT-services wallet.
• Ricoh Managed Services: Division of Ricoh providing managed IT, cloud, and unified communications to SMB and enterprise customers; competes in overlapping VoIP and managed IT categories with significantly larger scale.

Regional players

• BlackPoint IT Services: Houston/South-Central US based managed IT and cybersecurity provider focused on SMBs — direct regional competitor with overlapping geography and service mix.

Emerging players

• TCE Global Services: Smaller-scale managed IT services provider targeting SMBs with bundled IT, cloud and communications support — comparable bundle and customer profile, but with narrower scale than IT Fidelity.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/it-fidelity

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IT Fidelity