Regal Care

What Regal Care does

Regal Care Pty Ltd is an Australian family-run, privately held home care provider incorporated in 2017 and operating from offices in Melbourne (Preston), Sydney, and Brisbane. The company delivers personalised in-home care to elderly individuals and people with disabilities, organised across seven funding streams: NDIS participants, MyAgedCare Home Care Packages, TAC, WorkSafe Victoria, Comcare (SRC Act), iCare (NSW workers), and private-pay or hospital/health-fund referrals. Service modules span personal care, domestic assistance, community access, transport, welfare checks, gardening, capacity building, wound care, medication management, and respite — predominantly delivered by police-checked, NDIS Code-of-Conduct-adherent support workers.

Operationally, Regal Care's main technology differentiator is an AI-powered rostering and service-scheduling system that matches worker skills to client needs and optimises travel routes, supported by a suburb-level workforce providing short-notice backup coverage. The company is NDIS-registered under section 73E of the NDIS Act 2013 with Quality and Safeguards Commission endorsement, ISO 9001 certified, and operates with no waiting lists and a 48-hour onboarding SLA. Distribution combines direct-to-consumer channels (phone 1300 00 4141, email, Microsoft Forms-based online referral, WhatsApp, in-home consultations) with a brokerage channel through support coordinators, recovery coaches, allied health practitioners, and home care package providers, plus integrations with NDIS self-management platforms. Public financial disclosures are absent — no revenue, funding rounds, or external ownership are reported — and management team composition is not disclosed in the available material.

Name

Regal Care

Legal name

Regal Care Pty Ltd

Website

https://regalcare.com.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

101–250 employees

Short description

Regal Care Pty Ltd is an Australian family-run home care provider, founded in 2017 and serving NDIS participants, aged-care recipients, and insurance-funded clients across Melbourne, Sydney, and Brisbane with in-home support services.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

In-Home Personal Hygiene Support (Non-Medical) (HSABABAI)

akta.pro secondary industries

Emergency / On-Demand Respite Care (HSABAGAD), Hospital/Facility-to-Home Caregiver Placement (HSABAMAC)

Keywords

• Home care services
• NDIS support
• Aged care assistance
• Disability support services
• Personal care support

Headquarters

HQ city

Preston

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. NDIS Funded Services: Regal Care is a registered NDIS provider claiming fees for services directly from participants' NDIS plans. Services are funded under various NDIS support categories including personal care, domestic assistance, community access, and transport.
2. Home Care Packages (Aged Care): Services for elderly recipients funded through MyAgedCare Home Care Packages, either via self-management arrangements or through brokerage partnerships with existing package providers.
3. Transport Accident Commission (TAC): Specialized attendant care and domestic assistance for individuals recovering from transport accidents, with fees paid directly by TAC.
4. WorkSafe Victoria: Attendant care and domestic assistance for workplace injuries, funded by WorkSafe Victoria, with no gap-fee charged to clients.
5. Comcare (SRC Act): Attendant care services for workplace injuries under the Safety, Rehabilitation and Compensation Act, billed directly to Comcare.
6. iCare (NSW Workers): Services for NSW workers covered under iCare insurance schemes.
7. Private Pay / Self-Funded: Customized care plans for privately funded clients paying out-of-pocket for services.
8. Hospital and Health Fund Referrals: Coordinated services for patients continuing treatment and recovery at home, billed to hospitals or private health funds.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels7 records

Core offering

Regal Care is an Australian home care services provider that delivers in-home support for NDIS participants, seniors, and individuals recovering from accidents. Services are funded through NDIS, MyAgedCare (Home Care Packages), TAC, WorkSafe Victoria, iCare, Comcare, and private pay arrangements, and include personal care, domestic assistance, community participation, transport, and nursing care.

Product overview

Regal Care operates as a single, unified home care service offering rather than a modular platform. The core offering combines multiple service lines including NDIS Services, Home Care Packages for aged care, Hospital at Home, and specialized insurance-funded services (WorkSafe, TAC, Comcare). These services are delivered through interconnected modules including Personal Care Support, Domestic Assistance, Community Access and Companionship, Transportation, Welfare Checks, Gardening, Capacity Building, Wound Care, Medication Management, and Respite Care. Services are available across Melbourne, Sydney, and Brisbane with no waiting lists and 24-hour onboarding capability.

Differentiator

Problem solved

Functional benefit

Products and services

• NDIS Services
• Home Care Packages (MyAgedCare)
• Hospital at Home
• WorkSafe Victoria Services
• TAC (Transport Accident Commission) Services
• iCare (NSW) Services
• Comcare Services
• Private Pay Home Care
• Brokerage Services

Named customers9 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Seven partnerships are on record, tiered core and minor.

• NDIS Support Coordinators and Recovery CoachescoreChannel Partner/ Reseller/ DistributorRegal Care serves as a brokerage partner for support coordinators, recovery coaches, and allied health practitioners. These partners refer their clients to Regal Care for service delivery, allowing them to offer a one-stop service destination without needing to maintain large pools of casual staff. This enables scale and coverage for NDIS, Aged Care, Insurance, and privately funded clients.
• Home Care Package Providers (Brokerage)coreChannel Partner/ Reseller/ DistributorRegal Care partners with self-managed and brokerage Home Care Package providers to deliver care services to elderly recipients. Through these partnerships, Regal Care provides personalized care plans, case management, and care coordination at a lower cost than traditional package providers.
• Transport Accident Commission (TAC)coreChannel Partner/ Reseller/ DistributorRegal Care is registered with TAC to provide attendant care and domestic assistance for individuals recovering from transport accidents. TAC funds services directly, with no gap-fee charged to clients.
• WorkSafe VictoriacoreChannel Partner/ Reseller/ DistributorRegal Care is registered with WorkSafe Victoria to provide attendant care and domestic assistance for workplace injuries. Services are funded directly by WorkSafe, with no gap-fee charged to clients.
• Comcare (SRC Act)coreChannel Partner/ Reseller/ DistributorRegal Care provides attendant care and domestic assistance for individuals with accepted Comcare claims under the Safety, Rehabilitation and Compensation Act.
• iCare (NSW)coreChannel Partner/ Reseller/ DistributorRegal Care is registered with iCare to support NSW workers with workplace injuries under iCare insurance schemes.
• Hospitals and Health FundsminorChannel Partner/ Reseller/ DistributorRegal Care provides coordinated services for patients transitioning from hospital to home, working with both public and private hospitals and health insurers for treatment and recovery care.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• KinCare: One of Australia's largest in-home care providers, delivering personal care, domestic assistance, and nursing services under NDIS, MyAgedCare, and private pay — directly comparable to Regal Care's multi-scheme, in-home model across multiple states.
• Care Connect: Not-for-profit home care, NDIS, and aged care provider delivering in-home support, care management, and respite — directly comparable to Regal Care's mix of NDIS, MyAgedCare, and respite services.
• Focus Care: NDIS-registered in-home and community care provider offering attendant care, personal care, and support coordination — directly comparable to Regal Care's NDIS, aged care, and brokerage service model.
• Home Instead Australia: National franchise network providing non-medical in-home care, including personal care, companionship, and dementia support — directly comparable to Regal Care's personal care, domestic assistance, and aged/disability focus.

Broad incumbents

• Bolton Clarke: One of Australia's largest not-for-profit aged care and home care providers, offering in-home, retirement living, and residential care — broad incumbent with overlapping in-home personal care and clinical services that compete for the same MyAgedCare and private-pay clients.
• BlueCare (UnitingCare Queensland): Large Queensland-based provider of in-home, community, and residential aged and disability care — broad incumbent that overlaps with Regal Care's Brisbane operations and broader NDIS/aged care service mix.
• Bupa Home Care (Australia): Australian arm of global health insurer Bupa, providing in-home aged care, NDIS, and nursing services — broad incumbent with deeper resources and brand, competing for the same Home Care Package and NDIS participants as Regal Care.
• Silver Chain Group: Large national provider of in-home health, aged, and community care, including nursing, palliative, and personal care — broad incumbent with comparable multi-scheme, in-home service breadth across Australia.

Others

• Mable: Australian online marketplace connecting NDIS and aged care participants directly with independent support workers — adjacent platform that competes for the same NDIS/aged care client base and is increasingly relevant as a digital-first alternative to traditional in-home providers like Regal Care.

Emerging players

• Five Good Friends: Australian home care startup combining an in-home worker matching platform with traditional in-home support — emerging peer with overlapping service model, leveraging technology to compete with incumbents like Regal Care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/regalcareau
• Facebookfacebook.com/regalcareau
• LinkedInlinkedin.com/company/regalcareau
• Instagraminstagram.com/regalcareptyltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Regal Care