Benchmark Network Solutions
Benchmark Network Solutions is a Durham, NC-based managed IT services provider serving SMBs, local government, and medical practices in the Raleigh-Durham-Chapel Hill Triangle with managed IT, cybersecurity, BSecure SIEM, Microsoft 365 migration, and vCIO services under monthly recurring contracts.
- Company typePrivate
- Founded1992
- HeadquartersDurham, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Benchmark Network Solutions does
Benchmark Network Solutions is a privately held managed IT services provider (MSP) founded in 1992 and headquartered in Durham, North Carolina, serving small and mid-sized businesses, local government agencies, and healthcare/medical practices across the Raleigh-Durham-Chapel Hill Triangle. The firm delivers its offering as an integrated portfolio of managed services rather than a single product: core Managed IT Services (24/7 monitoring, patching, help desk, vendor management) are layered with Cybersecurity Services, a proprietary BSecure SIEM built for CJIS 6.0 compliance, Data Backup and Disaster Recovery, Microsoft 365 and SharePoint migration, Cisco Webex-based cloud VoIP, IT Strategy and Planning, a Virtual CIO (vCIO) service, and License/Renewal/Asset Management. The technology stack is built around Microsoft 365, Entra ID/Active Directory, Cisco Webex Cloud, and multi-vendor security tooling (NGFW, EDR, SIEM, MFA). Revenue is generated primarily through quote-based monthly recurring managed services contracts, supplemented by project-based revenue from Microsoft 365 migrations, Webex migrations, and IT strategy engagements, with custom SLAs and tailored IT plans per client. GTM is sales-led and consultative, with no channel or marketplace distribution: the funnel runs from free online assessments (IT Health, Cybersecurity Maturity, Network & Wi-Fi, AI Readiness) to a free consultation booked via Microsoft 365 Bookings, then to a managed services engagement. The firm is founder-led by CEO Faisal Ahmed, displays Microsoft Partner and 'Top MSP' badges, and operates with no disclosed external funding, parent company, or subsidiaries.
Benchmark Network Solutions firmographics
Firmographics- Name
- Benchmark Network Solutions
- Legal name
- Benchmark Network Solutions
- Website
- https://benchmarkns.com
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Benchmark Network Solutions is a Durham, NC-based managed IT services provider serving SMBs, local government, and medical practices in the Raleigh-Durham-Chapel Hill Triangle with managed IT, cybersecurity, BSecure SIEM, Microsoft 365 migration, and vCIO services under monthly recurring contracts.
- Ownership category
- akta.pro rank
Benchmark Network Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)
- akta.pro secondary industries
- SaaS Security Posture Management (SSPM) (HDADADAI), Key Management, Encryption & Secrets Management (KMS/HSM/Vault) (HDABAHAG)
Keywords
Where Benchmark Network Solutions is headquartered
LocationHeadquarters
- HQ city
- Durham
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Benchmark Network Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services (Recurring): Core revenue stream delivered under a Service Level Agreement (SLA) with predictable monthly pricing. Includes proactive 24/7 monitoring, patching, help desk, network management, and ongoing maintenance for SMB clients. Sold as a subscription-style retainer rather than break/fix billing.
- Microsoft 365 & SharePoint Migration Projects: Project-based revenue for one-time Microsoft 365 and SharePoint migrations including assessment, pre-migration setup (DNS, AD/Entra ID, mail flow), seamless data migration, testing, validation, and training. Includes ongoing post-migration support.
- Cloud VoIP / Cisco Webex Services: Recurring cloud-based phone system services including VoIP line subscriptions, voicemail-to-email, video conferencing, auto-attendant, and ongoing support/maintenance. Migration projects also contribute upfront revenue.
- Managed Cybersecurity Services: Recurring layered security services including firewall management, endpoint protection, email security, URL filtering, DLP, log collection, vulnerability assessments, 24/7 SIEM monitoring, and incident response — sold as scalable monthly service.
- Virtual CIO (vCIO) Services: Recurring strategic IT leadership services providing executive-level CIO guidance — strategic planning, budgeting, vendor management, risk and compliance oversight — sold on a subscription retainer basis.
- BSecure SIEM (Government/Municipal): Recurring 24/7 SIEM monitoring, log collection, threat detection, compliance dashboards, and incident response sold as a managed security subscription, often bundled with CJIS compliance remediation projects.
- IT Strategy & Planning Engagements: Strategic roadmapping, budget forecasting, risk/compliance assessment, and technology adoption advisory — delivered as ongoing retainer or scoped consulting engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services — quote-based monthly recurring |
| Subscription | Monthly | VoIP / Cisco Webex — quote-based recurring |
| Freemium | Pay-as-you-go | Complimentary IT Health & Security Check (medical practices) |
| Freemium | Pay-as-you-go | Free online self-assessments (IT Health, Cybersecurity, Network, AI Readiness) |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Benchmark Network Solutions product offering
Product offeringCore offering
Benchmark Network Solutions provides proactive managed IT services, cybersecurity, and cloud/communications services to small and mid-sized businesses in the Raleigh-Durham-Chapel Hill Triangle of North Carolina. Its portfolio is anchored by Managed IT Services delivered under monthly SLAs with 24/7 monitoring, and extended with cybersecurity (including the proprietary BSecure SIEM), Microsoft 365/SharePoint migration, Cisco Webex Cloud VoIP, data backup and disaster recovery, IT strategy/vCIO advisory, and license/asset management.
Product overview
Benchmark Network Solutions delivers its offering as a portfolio of integrated managed services rather than a single unified SaaS product. The core Managed IT Services offering anchors the portfolio and is layered with Cybersecurity Services (including the BSecure SIEM platform), Data Backup & Disaster Recovery, Microsoft 365 & SharePoint Migration, and VoIP Phone Systems (delivered on Cisco Webex Cloud). Around these operational modules sit strategic and advisory offerings — IT Strategy & Planning and the Virtual CIO (vCIO) service — plus the License, Renewal & Asset Management service and a Technical Support help desk. The portfolio is completed by an AI Readiness Assessment, a Free Assessments Hub that bundles IT Health, Cybersecurity Risk, and Network self-assessments, and a Jargon Buster glossary that supports customer education. Together these services form a single managed-IT platform for small and mid-sized businesses, with assessments feeding into the managed engagement and specialty modules (SIEM, VoIP, Microsoft 365 migration, backup/DR) attached as needed.
Differentiator
Problem solved
Functional benefit
Brands
- Benchmark Smart IT: Alternate brand identity reflected in the site logo ('Benchmark Smart IT Logo') and used as the domain for media assets (benchmarksmartit.com).
- BSecure
Products and services
- Managed IT Services
- Co-Managed IT Services Co-managed IT engagement that extends an organization's existing internal IT team with Benchmark's 24/7 monitoring, help desk overflow, specialized project expertise, and strategic support.
- Cybersecurity Services Defense-in-depth managed security offering that combines next-generation firewalls, intrusion detection and prevention, endpoint security, email security, web URL filtering, data loss prevention, vulnerability assessments, patch management, and 24/7 monitoring and incident response.
- BSecure SIEM Managed Security Information and Event Management platform built for local-government and CJIS 6.0 compliance, delivering 24/7 monitoring, unified log collection from endpoints, servers, cloud, and Microsoft 365, automated threat detection, privileged account monitoring, compliance dashboards, and incident response integration.
- Microsoft 365 & SharePoint Migration Migration service that moves customers to Microsoft 365 and SharePoint, including Active Directory / Entra ID setup, DNS configuration, Teams collaboration enablement, SharePoint configuration, mail-flow migration, and post-migration training and support.
- Data Backup & Disaster Recovery
- VoIP Phone Systems (Cisco Webex Cloud) Cloud-based VoIP phone system delivery and migration service built on Cisco Webex Cloud, with voicemail-to-email, video conferencing, auto-attendant, mobility features, and proactive monitoring.
- IT Strategy & Planning Strategic IT consulting engagement that produces a tailored IT roadmap, business-aligned technology decisions, risk management and compliance guidance, annual budget planning, and ongoing proactive management.
- Virtual CIO (vCIO) Fractional CIO service providing executive-level IT leadership including long-term IT strategy, budgeting, vendor management, governance and compliance oversight, and proactive IT management without the cost of a full-time hire.
- License, Renewal & Asset Management Ongoing IT asset management covering hardware and software inventory, lifecycle and warranty tracking, software license tracking and renewal, and SSL/domain certificate renewal with proactive alerting.
Quantifiable outcome
- Most support tickets responded to within 15 minutes
- +3 more outcomes
Companies that use Benchmark Network Solutions
Customer profileSegments7 records
Ideal customer profiles4 records
Benchmark Network Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability1 record
Feature5 records
Benchmark Network Solutions partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered flagship and core.
- MicrosoftflagshipBenchmark is a Microsoft Partner (badge displayed in site footer). The partnership underpins Benchmark's Microsoft 365 / SharePoint migration practice, Entra ID / Active Directory integration, Microsoft Defender security, and broader Microsoft-centric managed services portfolio.
- Cisco (Webex)coreBenchmark positions itself as 'Cisco Webex Cloud Migration Experts,' delivering end-to-end migration to Cisco Webex Cloud — including assessment, solution design, implementation, training, and ongoing monitoring/support. Webex is the platform behind Benchmark's cloud-based VoIP phone systems offering.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Benchmark Network Solutions competitors and assessment
Company assessmentEmerging players
- eSentire: Managed detection and response provider serving mid-market and enterprise clients with 24/7 SOC services. Comparable to Benchmark's cybersecurity/SIEM positioning but operates as a pure-play MDR rather than a full MSP.
- Arctic Wolf: Managed detection and response (MDR) provider offering a 24/7 SOC alternative to in-house SIEM. Relevant peer for Benchmark's BSecure SIEM offering, representing a more productized competitive alternative in the managed security space.
Broad incumbents
- TPx Communications: National managed services and unified communications provider with overlapping offerings in managed IT, managed security, and VoIP. Competes with Benchmark in the SMB/mid-market segment on a national basis.
- Marco Technologies: Large Midwest managed IT, cybersecurity, and cloud services provider. Comparable service catalog (managed IT, cloud, VoIP, security, vCIO) but operates at meaningfully larger scale and broader geographic footprint than Benchmark.
- CMIT Solutions: National managed IT services franchise network serving SMBs across the U.S. Overlaps with Benchmark's SMB managed-IT offering and Microsoft 365/cybersecurity stack, but at materially larger national scale.
Direct peers
- BlackPoint IT Services: Regional managed IT services provider on the West Coast serving SMB and mid-market clients with managed IT, cybersecurity, and cloud services. Comparable service mix and customer profile to Benchmark, but geographically separate.
- Dataprise: East Coast managed IT and cybersecurity provider serving SMB and mid-market clients across the Mid-Atlantic and Southeast. Highly comparable to Benchmark in target customer (SMB/mid-market), service mix (managed IT, cybersecurity, cloud, vCIO), and consultative GTM.
- Coretelligent: Boston-area managed IT and cybersecurity provider specializing in regulated industries (financial services, healthcare, life sciences). Comparable to Benchmark's verticalized compliance-led approach, particularly around CJIS/HIPAA-style managed security.
- Ntiva: Mid-Atlantic managed IT, cybersecurity, and cloud services firm with strong SMB and regulated-industry focus. Directly comparable to Benchmark in service portfolio (managed IT, MDR/SIEM, Microsoft 365, backup/DR, vCIO) and customer profile.
- OneSource Technology: Regional managed IT and cybersecurity provider serving SMBs in the Carolinas and Southeast. Closely comparable to Benchmark in geography, customer size, and core managed services stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Benchmark Network Solutions social profiles
Digital presenceBenchmark Network Solutions compliance and trust
Trust signalCompliance4 records
Benchmark Network Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Benchmark Network Solutions leadership team
Management profileNumber of profiles
Profiles1 record
Benchmark Network Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Benchmark Network Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Benchmark Network Solutions
What does Benchmark Network Solutions do?
Benchmark Network Solutions provides proactive managed IT services, cybersecurity, and cloud/communications services to small and mid-sized businesses in the Raleigh-Durham-Chapel Hill Triangle of North Carolina. Its portfolio is anchored by Managed IT Services delivered under monthly SLAs with 24/7 monitoring, and extended with cybersecurity (including the proprietary BSecure SIEM), Microsoft 365/SharePoint migration, Cisco Webex Cloud VoIP, data backup and disaster recovery, IT strategy/vCIO advisory, and license/asset management.
Is Benchmark Network Solutions a public or private company?
Benchmark Network Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Benchmark Network Solutions founded?
Benchmark Network Solutions was founded in 1992. It employs 11 to 50 people.
Where is Benchmark Network Solutions based?
Benchmark Network Solutions is headquartered in Durham, United States, in the North America region.
How does Benchmark Network Solutions make money?
Seven revenue lines are on record. Managed IT Services (Recurring) is the primary driver. The others are microsoft 365 & SharePoint Migration Projects, cloud VoIP / Cisco Webex Services, managed Cybersecurity Services, virtual CIO (vCIO) Services, BSecure SIEM (Government/Municipal) and IT Strategy & Planning Engagements.
Who are Benchmark Network Solutions's main competitors?
Emerging players on record are eSentire and Arctic Wolf. Broad incumbents are TPx Communications, Marco Technologies and CMIT Solutions. Direct peers are BlackPoint IT Services, Dataprise, Coretelligent, Ntiva and OneSource Technology.
Does Benchmark Network Solutions have an API?
No public API is recorded for Benchmark Network Solutions.
What industry is Benchmark Network Solutions in?
Benchmark Network Solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAD, Network Management (LAN/WAN/Wi‑Fi) Services, with a secondary code of HDADADAI, SaaS Security Posture Management (SSPM). Its NAICS code is 5415 and its SIC code is 7370.