City of Gaithersburg, MD

What City of Gaithersburg, MD does

The City of Gaithersburg is a municipal corporation incorporated in 1878 under Maryland state law, serving approximately 65,000 residents within its corporate limits in Montgomery County, directly adjacent to Washington DC. It delivers the full spectrum of local government services — public safety (nationally accredited Police Department with 24/7 coverage), housing and community development (MPDU/WFHU inclusionary programs, CDBG entitlement administration, and landlord-tenant regulation), public works and environmental services (weekly recycling collection and an on-demand bulk pickup system), permitting and inspections (building, electrical, mechanical, fire, grading, stormwater), and an extensive parks, recreation, and cultural system anchored by a 57-acre Bohrer Park campus featuring a seasonal Water Park, Aquatic Center, 18-hole Miniature Golf Course, Activity Center, Skate Park, and multiple community centers serving youth, families, and seniors.

The City's service delivery runs on a conventional municipal technology stack: a web-based Online Services Portal for permit application review and inspection scheduling (the City no longer accepts inspection scheduling via automated phone lines), ArcGIS-based City Project Map and Address & Parcel Map, Survey123 for bulk pickup scheduling and special event registration, Constant Contact for the inGaithersburg Weekly eNewsletter, Municode for online code publication, Microsoft Teams and YouTube for live public meeting broadcasts, GovernmentJobs.com for hiring, and Recycle Coach as a consumer-facing mobile app. Emergency communications are pushed through the Alert Gaithersburg system. There is no evidence of proprietary AI/ML, machine learning models, or predictive analytics in the current stack.

Because the City is a government entity rather than a commercial firm, it has no product revenue model. Operating funding flows from taxation, enterprise fees (Water Park admissions at $7-$22, Miniature Golf at $7-$11, aquatic memberships, facility rentals), permit fees (published in the FY 2026 Schedule of Fees), and intergovernmental sources including an annual $476,657 HUD CDBG entitlement and competitive federal earmarks (e.g., $1M for Olde Towne pedestrian safety in March 2026). Customer segments are residential and geographically bounded: City Residents are the primary segment, with secondary personas including Federal Workers impacted by government transitions, the Immigrant Community (the City self-identifies as one of the most diverse in America), Low- and Moderate-Income Households at 50-120% AMI, Youth/Families/Seniors, and Businesses/Developers navigating procurement and permitting. Distribution is hybrid: physical service delivery across ~15 named facilities plus digital self-serve through gaithersburgmd.gov.

Name

City of Gaithersburg, MD

Legal name

City of Gaithersburg

Website

https://gaithersburgmd.gov

Company type

Public

Founded year

1878

Operating status

Operating

Headcount range

251–500 employees

Short description

The City of Gaithersburg, MD is a municipal government serving roughly 65,000 residents in Montgomery County near Washington DC, delivering public safety, permitting, housing, recreation, and environmental services through a 57-acre park campus and a digital services portal funded by taxes, fees, and federal grants.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Nature Parks and Other Similar Institutions (71219), Civic and Social Organizations (813410), Police Protection (922120)

SIC

Services-Social Services (8300), Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Parks, Recreation & Cultural Services (BPAIACAI)

Keywords

• Municipal government services
• Public recreation programs
• Community development
• Residential permitting
• Public safety services

Headquarters

HQ city

Gaithersburg

HQ country

United States

HQ region

North America

Offices15 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Pricing tiers

Distribution channels7 records

Marketing channels9 records

Core offering

The City of Gaithersburg is a municipal government that provides essential public services to approximately 65,000 residents within its corporate city limits. Its core offerings span public safety (nationally accredited police department and emergency notification), housing programs (MPDU inclusionary zoning, WFHU, CDBG-funded assistance), recreation (57-acre Bohrer Park campus with Water Park, Aquatic Center, Miniature Golf, summer camps), permitting and inspections, recycling and on-demand bulk pickup, community services (immigrant resources, federal worker support, financial empowerment), and signature events (SummerFest, Labor Day Parade). Most services are funded by tax revenue and free at point of use, with user fees applying primarily to recreational facility admissions and certain permits.

Product overview

The City of Gaithersburg operates a comprehensive municipal government platform offering diverse services through multiple channels. The core offering consists of an Online Services Portal for permits and inspections, combined with Recreation Programs (including Water Park, Miniature Golf, Summer Camps, and the Aquatic Center), Police Services, and Housing Services (MPDU/WFHU programs, CDBG). Key digital products include Alert Gaithersburg (emergency notifications), inGaithersburg Weekly eNewsletter, Request for Service system, and RecXpress for recreation registration. The City provides Bulk Pickup Services and Recycling Collection through integrated Survey123 and Recycle Coach platforms. Special signature events include SummerFest, Labor Day Parade, and the Gaithersburg Municipal Academy educational program. All services are accessible via the city website at gaithersburgmd.gov.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Services Portal Web portal where residents, contractors, and developers submit inspection requests, planning permits, and permit application reviews. Inspections must be scheduled online before noon on the preceding business day.
• Permitting & Inspections Permitting and inspection services for residential and commercial construction types including building, electrical, mechanical, fire systems, grading, sediment control, and stormwater management.
• Police Services Nationally accredited law enforcement services including community policing, animal services, crime prevention, neighborhood watch, parking enforcement, and emergency response coordination with Montgomery County Police.
• Safe Speed Program Automated speed camera enforcement program deployed on residential streets and near schools to reduce speeding and improve pedestrian safety.
• Alert Gaithersburg Emergency notification system providing immediate subscriber contact during emergencies or for time-sensitive weather, traffic, and public safety communications.
• Housing Services Housing and community development programs providing affordable homeownership and rental opportunities, MPDU/WFHU programs, down payment assistance, homeowner repair programs, and CDBG administration.
• Moderately Priced Dwelling Unit (MPDU) Program City inclusionary zoning program requiring 15% of new developments (20+ units) to be set aside as affordable rental or ownership units for households earning 50-80% of Area Median Income.
• Work Force Housing Units (WFHU) Program Affordable rental housing program for households earning 80-120% of Area Median Income at select partner apartment communities in the City.
• Community Development Block Grant (CDBG) Program Federally-funded housing and community development program providing decent housing, suitable living environment, and economic opportunities through eviction prevention, down payment assistance, and homeowner repair services for income-eligible residents.
• Water Park at Bohrer Park Seasonal outdoor water park on a 57-acre Bohrer Park campus featuring lap lanes, water slides, and family amenities with tiered admission pricing for City residents and Montgomery County residents.
• Aquatic Center Year-round indoor aquatic facility offering lap swimming, recreational swimming, aquatic classes, swim lessons, and memberships at Bohrer Park.
• Miniature Golf Course Seasonal 18-hole miniature golf course at Bohrer Park featuring waterfalls, streams, and ponds with resident and non-resident pricing, plus senior and unlimited-play rates.
• Recreation Programs Comprehensive recreation and cultural programming portfolio offering aquatics, sports leagues, classes, performing arts, visual arts, summer camps, youth activities, special events, and facility rentals across multiple venues.
• Summer Camps Seasonal summer camp programs for children kindergarten through teen age groups featuring sports, arts, STEM, dance, skateboarding, and field trips including Water Park visits.
• Recreation Super Pass Combined annual membership pass providing access to all City recreational facilities including Water Park, Aquatic Center, Miniature Golf Course, and other recreation venues.
• Recycling Collection Weekly curbside recycling collection service for single-family homes and townhouses accepting metal cans, aluminum foil, glass jars, plastic bottles, mixed paper, cardboard, plastic/paper to-go cups, and yard waste, performed by a contracted private hauler.
• Bulk Pickup Service On-demand bulk refuse collection for single-family homes and townhouses accepting appliances, furniture, and scrap metal; scheduled by residents via Survey123 with a limit of one collection per address per month.
• Request for Service Online service request system allowing residents to submit requests for recycling carts, bulk pickups, code complaints, graffiti removal, tree-related issues, and other municipal services.
• Resources for Immigrants Comprehensive immigrant resource hub providing legal help, state and county referrals, community organizations, immigration enforcement guidance, and multilingual materials for Gaithersburg's diverse immigrant population.
• Resources for Federal Workers Resource hub for federal workers impacted by government transitions linking to regional, state, and City resources for job matching, career training, utilities assistance, and commuter support.
• Gaithersburg Municipal Academy Educational program where residents learn about the inner workings of City government and community involvement opportunities, designed to encourage civic participation.
• SummerFest Annual summer festival at Bohrer Park featuring live music, food trucks, breweries, family activities, fireworks, and SummerGlo After Party.
• Labor Day Parade Annual Labor Day Parade held in Olde Towne Gaithersburg featuring community marching groups, food vendors, and activities celebrating the unofficial end of summer.
• RecXpress Express online recreation registration system enabling quick enrollment in City recreation classes, programs, and activities.

Quantifiable outcome

• Approximately 80,000 annual visitors to the Water Park facility
• +4 more outcomes

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature6 records

Partnerships

20 partnerships are on record, tiered minor and core.

• SummerFest Sponsors (Chick-Fil-A, Maryland State Arts Council, Fantasy World Entertainment, Big Blue Swim School, LeafFilter Gutter Protection, etc.)minorGTM or Marketing Partner · 27 June 2026SummerFest 2026 event sponsors include Chick-Fil-A, Maryland State Arts Council, Fantasy World Entertainment, Big Blue Swim School, LeafFilter Gutter Protection, League of Women Voters of Montgomery County Maryland, Marine Corp League Montgomery County, Shull Psychotherapy, United States Marine Corp Recruiting, Veterinary Referral Associates, and Wow Your Closet.
• SummerFest Food and Beverage VendorsminorChannel Partner/ Reseller/ Distributor · 27 June 2026Festival food vendors including Althea's Almost Famous, Arepateca, Bangin' BBQ, Ben & Jerry's, Bruster's Real Ice Cream, DC Slices, and 20+ others. Beer vendors include Liquidity Aleworks, Silver Branch Brewing Co., and Waredaca Brewing Company (must be 21+).
• Rebuilding Together Montgomery CountycoreStrategic or Co-development PartnerThe City has partnered with Rebuilding Together Montgomery County to provide free home repair services to income-eligible City residents who meet income requirements and own their homes.
• Montgomery County Processing Facility and Transfer StationcoreOthersCity residents can drop off waste at the Montgomery County Processing Facility and Transfer Station at any time. Montgomery County also provides extensive donation options and 311 services for residents. Oil and antifreeze can be dropped off at the Public Works Facility; paint can be disposed of at the Montgomery County Transfer Station.
• Metropolitan Washington Council of Governments (MWCOG)coreStrategic or Co-development PartnerCity participates in the MWCOG joint Regional Fair Housing Plan providing strategies to expand access to safe and affordable housing, increase investment in priority areas, and create more inclusive communities. The City also completed the Analysis of Impediments – Fair Housing Plan in summer 2023 as part of MWCOG member jurisdictions.
• Metropolitan Washington Council of Governments (MWCOG)coreStrategic or Co-development PartnerMWCOG provides Federal Workforce Resources & Data for Gaithersburg residents impacted by federal government transitions. MWCOG coordinates regional responses including workforce development initiatives.
• Talent CapitalminorOthersFree job matching, career training, reskilling, coaching, and more to support displaced federal workers in the Gaithersburg area.
• Work Source MontgomeryminorOthersSupport for Federal Workers Resource Hub providing employment services, training, and job placement assistance for impacted workers in the Montgomery County/Gaithersburg area.
• Montgomery CollegeminorOthersMontgomery College provides displaced federal workers support programs including guidance and educational resources to help with career transitions.
• Maryland Department of LaborminorOthersState-level resources for former federal employees and workers impacted by the federal government transition, including job training and employment services.
• Mobilize MontgomeryminorOthersPublic-Private Partnership to support employers and employees affected by federal government budget cuts in Montgomery County/Gaithersburg area.
• Maryland Office for Refugees and Asylees (MORA)coreOthersState agency that coordinates services for federally recognized refugee populations including employment assistance, health services, and English language training.
• Governor's Office of Immigrant Affairs (Maryland)coreOthersEstablishes neighborhood-based opportunity centers providing immigration services including assistance with naturalization and DACA applications.
• Charles W. Gilchrist Immigrant Resource Center (Montgomery County)coreOthersServes as Montgomery County's main gateway for immigrants, offering information and referrals, English and citizenship classes, and legal assistance. Provides immigrant rights resources, immigration legal services referrals, public benefits guidance, and multiple needs assistance.
• CASA de MarylandcoreOthersMembership-based organization serving Latino and other immigrant communities with English and citizenship preparation classes, legal services, and vocational training. Listed as a community resource by the City.
• Identity, Inc.minorOthersOrganization offering workforce development, case management, and after-school programs for Latino and other underserved youth and their families. Listed as a community resource by the City.
• MPDU Property Developers and Management CompaniescoreOthersThe City partners with multiple apartment property owners and management companies to provide MPDU affordable rental units: The Carnegie at Washingtonian (Senior Living), 333 Ellington (27 MPDUs), Cadence at Crown (73 MPDUs), Camden at Washingtonian (55 MPDUs), Rockwell at Crown (42 MPDUs), 17 Barkley (47 MPDUs), Spectrum Majestic (15 MPDUs + 27 WFHUs), Spectrum Paramount (14 MPDUs + 25 WFHUs), The Gateway (75 MPDUs + 56 WFHUs), Hillside Senior Living (21 MPDUs), and Hidden Creek (45 MPDUs).
• Maryland Department of Transportation / State of MarylandminorOthersThe City uses eMaryland Marketplace (state platform) for publishing formal solicitations and select informal solicitations, and coordinates with the Maryland Department of Transportation regarding road maintenance jurisdiction.
• Pepco (Exelon Company)minorOthersPepco is committed to helping customers impacted by the federal government shutdown, providing bill support and payment assistance programs.
• WSSC WaterminorOthersWSSC Water utility has suspended service turnoffs and waived late fees for federal workers impacted by government shutdown or budget cuts.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• City of Frederick, MD: Independent Maryland city of comparable size operating its own police, recreation, and community development functions with comparable Maryland-municipal regulatory framework and historic downtown event programming similar to Olde Towne Gaithersburg.
• City of Alexandria, VA: Independent Virginia city across the Potomac offering directly comparable municipal services (police, recreation, affordable housing, permitting) to a similar population, with comparable DC-metro housing-market dynamics.
• City of Hyattsville, MD: Prince George's County, Maryland municipality providing comparable municipal services including police, recreation programming, and community development—similar mid-size Maryland city profile.
• City of Bowie, MD: Prince George's County, Maryland municipality with similar population scale, recreation programming, and police/community services structure—directly comparable on municipal-service breadth and DC-metro demographic profile.
• City of Rockville, MD: Adjacent Montgomery County municipality with similar population scale and full-service municipal structure (police, recreation, housing, permitting). The most directly comparable peer given shared county governance, demographics, and DC-metro economics.
• City of Laurel, MD: Maryland municipal corporation straddling Prince George's and Howard counties with full municipal service delivery—comparable scale, Maryland charter framework, and suburban DC-metro operating environment.
• City of College Park, MD: Prince George's County, Maryland city providing police, recreation, housing, and community services to a comparable population. Similar exposure to federal workforce dynamics and regional DC economy.
• City of Annapolis, MD: Maryland state capital city with full municipal services including police, recreation, waterfront parks, and community services. Comparable in operating a comprehensive municipal government and managing heritage/tourism assets alongside residential services.
• City of Takoma Park, MD: Smaller Montgomery County, Maryland municipality operating its own police, recreation, and community services with an explicit progressive/diversity brand similar to Gaithersburg's positioning.

Broad incumbents

• Montgomery County, MD Government: The broader county government that overlaps Gaithersburg's service territory (county police support, waste processing, planning, fair-housing joint plan via MWCOG). Not a direct competitor but the dominant regional incumbent whose policy and funding decisions shape Gaithersburg's operating environment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/gburgmd
• YouTubeyoutube.com/c/gburgmd
• Facebookfacebook.com/gburgmd
• LinkedInlinkedin.com/company/city-of-gaithersburg
• Instagraminstagram.com/gburgmd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Gaithersburg, MD