What Protouch Solutions does

Protouch Solutions, LLC is a privately held managed IT services provider (MSP) headquartered in New York City that delivers 24/7/365 technical support, managed IT services, network management, data backup and recovery, hosted email and file access, and equipment sales to small and mid-sized businesses and home users. The company maintains a regional physical footprint across the Northeast United States, with offices in New York City, Fort Lee (New Jersey), Westchester (Peekskill), Stamford (Connecticut), and a Nassau County Long Island office listed as "Coming Soon." Its service portfolio is organized around a recurring monthly subscription model and includes specialized compliance offerings for HIPAA-regulated healthcare and dental practices and PCI-regulated financial clients, as well as AV systems, CCTV, POS, cabling, and unified communications support for verticals spanning restaurants, entertainment venues, law firms, and contractors.

The technical foundation centers on remote-support infrastructure that resolves most issues without on-site dispatch, supplemented by on-site, phone, and email channels and partnerships with Microsoft, Cisco, Dell, HP, and Lenovo for hardware, networking, and software delivery. The company pursues a sales-led go-to-market through direct phone outreach ((212) 787-6247, (866) PTS-TECH), email inquiries, and remote self-service. Revenue is generated via recurring monthly maintenance packages (subscription), project-based professional services and IT department oversight, and hardware resale, with HIPAA and PCI compliance engagements serving as a regulated-vertical specialization layer that differentiates it from generalist regional MSPs.

Name

Protouch Solutions

Legal name

Protouch Solutions, LLC

Website

https://protouchsolutions.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Protouch Solutions is a privately held Northeast US managed IT services provider offering 24/7 support, managed infrastructure, and HIPAA/PCI compliance to SMBs across healthcare, dental, financial, legal, and hospitality verticals.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

Keywords

• Managed IT services
• IT support
• HIPAA compliance
• PCI compliance
• Network management

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services - Monthly Subscriptions: Customizable Monthly Maintenance & Support Packages available to Businesses and Home Users for a fixed monthly rate. Revenue is recurring in nature, providing predictable monthly income from managed services contracts.
2. Equipment Sales: Sale of IT hardware and equipment including PCs, Macs, and related technology products.
3. Professional Services and Projects: Individual IT projects, troubleshooting, and management and oversight of entire IT departments billed as one-time or project-based services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Protouch Solutions provides managed IT services to businesses and home users, including 24/7/365 technical support and monitoring, network management, virus/malware protection, data and cloud backup, unified communications, hosted email, and specialized HIPAA and PCI compliance expertise. The company also resells IT hardware (PCs, Macs, servers, networking equipment) and delivers infrastructure services such as cabling, wireless deployment, CCTV, AV systems, and POS systems tailored to vertical industries including dental, medical, financial, legal, hospitality, contractor, and entertainment.

Product overview

Protouch Solutions is an IT services provider offering a comprehensive portfolio of managed IT services and technology solutions. The core offering consists of Managed IT Services and Solutions paired with 24/7/365 Technical Support & Monitoring. The company provides industry-specific services for dental offices, medical offices, entertainment venues, restaurants, financial institutions, law firms, and contractors. Additional service modules include security solutions (CCTV, Virus/Malware Protection), communications (Unified Communications, Hosted Email), data management (Cloud Backup, Data Recovery), network services (Cabling, Wireless Administration), and specialized solutions (POS Systems, Practice Management/Imaging Support, Audio/Video Systems). The company also offers equipment sales and compliance expertise (HIPAA, PCI). Services are delivered through on-site, remote, phone, and email support channels, with optional customizable monthly maintenance packages.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services and Solutions Comprehensive managed IT services providing ongoing maintenance, optimization, and oversight of business IT infrastructure including computers and servers, delivered to business clients.
• 24/7/365 Technical Support & Monitoring Round-the-clock technical support and system monitoring services to ensure continuous uptime and rapid issue resolution for business clients.
• HIPAA Compliance Experts Specialized consulting and implementation services to help healthcare organizations achieve and maintain HIPAA compliance for protecting patient health information.
• PCI Compliance Experts Services to help businesses achieve and maintain Payment Card Industry Data Security Standard (PCI DSS) compliance for secure payment processing.
• Network Management Administration, monitoring, and optimization of business network infrastructure to ensure secure and efficient connectivity.
• Data & Cloud Backup Services Secure backup and recovery solutions for protecting business data through cloud-based storage and disaster recovery systems.
• Data Recovery Services Emergency and planned data recovery services to restore lost, corrupted, or inaccessible business data.
• Virus/Malware Monitoring & Protection Continuous monitoring and protection services to detect, prevent, and remove viruses and malware from client systems.
• CCTV Security Systems Installation and management of closed-circuit television surveillance systems for business security.
• Unified Communications Integrated communication solutions combining voice, video, messaging, and collaboration tools for business environments.
• Hosted Email Solutions and Management Managed email hosting and administration services for businesses with scalable email solutions.
• Wireless Network Administration and Deployment Planning, deployment, and ongoing management of business wireless network infrastructure.
• Cabling and Equipment Installation/Setup Physical infrastructure services including network cabling and technology equipment installation and setup.
• Practice Management and Imaging Support Specialized IT support for medical and dental practices including practice management software and medical imaging systems.
• POS Systems Point-of-sale system installation, configuration, and support for restaurants, retail, and hospitality businesses.
• Audio and Video Entertainment Systems Design, installation, and configuration of commercial audio and video entertainment systems for businesses.
• Smart Phone and Mobile Technology Mobile device management and support services for smartphones and tablets in business environments.
• PC and Mac Support Technical support, troubleshooting, and maintenance services for both Windows PC and Apple Mac computers.
• Hosted Access to Files and Computers Remote hosting services enabling secure access to business files and computer systems from any location.
• Equipment Sales Sale of technology hardware including computers, servers, networking equipment, and peripherals.

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Burwood Group: Mid-size IT services and managed services provider for regulated industries with comparable compliance practice (HIPAA, PCI), recurring managed services, and SMB/mid-market focus.
• TechMD: Managed IT and cybersecurity provider serving SMB clients with helpdesk, compliance, and cloud services. Directly comparable in business model and customer profile despite West Coast geography.
• Ntiva: Mid-Atlantic and national MSP offering managed IT, cloud, cybersecurity, and compliance services to SMB and mid-market clients. Similar recurring managed services business model and HIPAA/regulatory support for healthcare verticals.
• Integris: East Coast managed IT services, cybersecurity, and compliance provider for SMB and mid-market clients. Comparable verticalized positioning in regulated industries and recurring managed services model.
• Dataprise: East Coast managed IT services and cybersecurity provider serving SMB and mid-market clients, with comparable managed services, helpdesk, and compliance offerings. Closely aligned in scale, customer profile, and recurring revenue model.
• Coretelligent: Managed IT, cybersecurity, and cloud services firm serving SMB and mid-market clients primarily on the East Coast. Offers similar managed services and compliance expertise across regulated verticals.
• RoundTable Technology: SMB-focused managed IT services and cybersecurity firm with recurring managed services contracts and HIPAA-aligned offerings for healthcare clients.
• Mindcore Technologies: New Jersey–based managed IT services and cybersecurity firm serving SMB clients in the Northeast. Directly overlapping regional footprint, service catalog, and customer segments with Protouch.

Emerging players

• Pendello Solutions: Smaller-scale managed IT services firm focused on recurring managed services and Microsoft 365/cloud deployments for SMB clients. Similar service catalog at a smaller, more emerging scale.

Broad incumbents

• Insight Enterprises: Large-scale global IT solutions integrator and managed services provider. Overlaps with Protouch on managed IT, hardware resale, and vendor partnerships, but operates at meaningfully larger scale across broader geographies and customer segments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ProtouchIT
• Facebookfacebook.com/ProtouchSolutions
• LinkedInlinkedin.com/company/protouch-solutions-llc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Protouch Solutions