Samsung Repair

What Samsung Repair does

Samsung Repair operates a UK-wide doorstep smartphone and tablet repair service under the Samsung brand, delivered through a fleet of 70 purpose-built mobile workshops staffed by Samsung-trained technicians. The service is operated by Likewize Repair Limited (legal entity) at its data controller address in Maldon, UK, with the head office referenced in Crewe. Customers book repairs through the online platform at booking.samsungrepair.com, selecting device type, fault (screen, battery, charger port, camera), and a one-hour arrival window; technicians then travel to the customer's home, workplace, or hotel and complete most repairs in under one hour using genuine Samsung parts. Coverage extends to 93% of the UK population, and the company holds a 2020 Mobile News Awards win for Best Service and Repair.

The underlying technology is a physical mobile-workshop fleet rather than a software platform, with each van configured as a lab-tech repair environment equipped with genuine Samsung parts and professional repair tooling. The digital layer is a relatively standard booking system supplemented by Google Analytics, Google AdWords conversion tracking, and SessionCam heat mapping; Klarna is integrated at checkout to offer installment payment options. There are no disclosed AI/ML capabilities, proprietary data assets, or third-party platform integrations beyond Klarna and standard analytics tools.

The business model is a transactional, per-repair consumer revenue stream with no disclosed pricing tiers publicly listed, though a Lowest Price Guarantee offer (refunding the difference within seven days if a comparable service is found cheaper) is prominently marketed. Customers are individual UK owners of Samsung smartphones and tablets, segmented horizontally across both in-warranty manufacturing defects (free to the consumer) and out-of-warranty accidental damage (paid). The core strategic relationship is the authorized partnership with Samsung, which provides brand access, technician training, and genuine parts supply — a credential unavailable to independent repair operators.

Name

Samsung Repair

Legal name

Likewize Repair Limited

Website

https://samsungrepair.com

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Samsung Repair is the authorized UK doorstep repair service for Samsung smartphones and tablets, operated by Likewize Repair Limited through 70 mobile workshops covering 93% of the UK population with same-day, sub-one-hour on-site repairs using genuine Samsung parts.

Ownership category

akta.pro rank

Product category

Mobile Device Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)

akta.pro secondary industry

Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty) (CRACALAI)

Keywords

• Mobile device repair
• Doorstep smartphone repair
• Samsung phone repair
• Tablet repair service
• Mobile workshop repairs

Headquarters

HQ city

Crewe

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Device Repair Services: Samsung Repair generates revenue through one-time repair service fees charged to consumers for fixing Samsung smartphones and tablets. Services include screen repairs (front and back), charger port repairs, battery replacements, and camera repairs. Payment options include Klarna payment plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Samsung Repair provides doorstep mobile device repair services for Samsung smartphones and tablets across the United Kingdom. Samsung-trained technicians in a fleet of 70 purpose-built mobile workshops travel to customer locations (home, work, or hotel) to perform repairs using genuine Samsung parts, typically completing repairs in under an hour. Services include screen repair, battery replacement, charger port repair, camera repair, and in-warranty fault repairs.

Product overview

Samsung Repair operates a single unified doorstep repair service for Samsung smartphones and tablets, delivered through a nationwide fleet of 70 purpose-built mobile workshops. The core offering is the Doorstep Repair Service, which sends Samsung-trained technicians to customer locations to complete repairs in under an hour using genuine Samsung parts. Individual repair types (Screen, Charger Port, Battery, Camera) are offered as modules within this service. An In-Warranty Repair Service is available for devices with manufacturing defects. The service is managed through an online booking system and integrates Klarna for payment options.

Differentiator

Problem solved

Functional benefit

Products and services

• Samsung Doorstep Repair Service Doorstep repair service for Samsung smartphones and tablets delivered at the customer's location by Samsung-trained technicians using genuine Samsung parts, with repairs typically completed in under one hour. Targeted at UK consumers needing convenient, warranty-safe device repair.
• In-Warranty Repair Service Free repair offering for Samsung devices that develop manufacturing or functional faults during the standard warranty period, subject to IMEI-based eligibility verification. Targeted at UK Samsung device owners with in-warranty defects.
• Screen Repair Front and back screen replacement service for Samsung smartphones and tablets using genuine Samsung parts, performed at the customer's location within the one-hour repair window. Targeted at UK consumers with cracked or damaged screens.
• Battery Replacement Genuine Samsung battery replacement for smartphones and tablets, delivered at the customer's location by Samsung-trained technicians. Targeted at UK consumers experiencing degraded or faulty batteries.
• Charger Port Repair Repair and replacement of faulty charging ports on Samsung smartphones and tablets, performed at the customer's location using genuine Samsung parts. Targeted at UK consumers experiencing charging or connectivity issues.
• Camera Repair Front and rear camera repair and replacement service for Samsung smartphones and tablets using genuine Samsung parts, delivered at the customer's location. Targeted at UK consumers with faulty or damaged device cameras.

Quantifiable outcome

• 93% of UK population within service coverage area
• +3 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Likewize Repair LimitedcoreStrategic or Co-development PartnerLikewize Repair Limited operates Samsung Doorstep Repair under Samsung branding. The company provides the operational infrastructure including the fleet of 70 purpose-built mobile workshops, Samsung-trained technicians, and nationwide coverage. Likewize Repair Limited is the legal operating entity behind the Samsung Repair service.
• KlarnaminorOthersSamsung Repair offers Klarna payment options to customers, allowing them to pay for repairs in installments rather than a single upfront payment. Klarna provides payment processing services integrated into the booking checkout process.
• SamsungcoreStrategic or Co-development PartnerSamsung authorizes Samsung Repair as the official doorstep repair service provider in the UK. Technicians receive Samsung training, use genuine Samsung parts, and repairs maintain Samsung warranty validity. The service is branded and marketed under Samsung's brand identity.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• iSmash: UK-based walk-in and on-demand smartphone and tablet repair chain. Direct competitor to Samsung Repair with similar B2C repair services across multiple device brands, though operating primarily through physical stores rather than a mobile workshop fleet.
• Timpson Mobile Phone Repairs: UK high-street service chain offering mobile phone and tablet repairs alongside shoe and key cutting. Comparable in serving UK consumers through conveniently located retail points, though not Samsung-exclusive and without a mobile-workshop doorstep model.

Broad incumbents

• uBreakiFix (Asurion): Largest US consumer device repair chain, now part of Asurion's insurance and care ecosystem. Comparable as a multi-brand, multi-category device repair service with both in-store and on-demand models, though primarily US-focused and broader in device coverage.
• Apple Authorized Service Providers: Apple's network of authorized third-party repair shops (e.g., iSmash where applicable). Comparable as the OEM-authorized doorstep or walk-in repair model that demonstrates how a similar commercial structure can be replicated for other device ecosystems.
• Geek Squad (Best Buy): Best Buy's in-store and in-home tech support and device repair arm. Comparable as a large authorized-service network offering doorstep and in-store repairs, though bundled with broader retail electronics sales.
• SquareTrade (Allstate): Device protection and warranty provider with a UK and US service footprint including direct-to-consumer repair dispatch. Comparable as an alternative fulfillment channel for device repairs, particularly within insurance and warranty products.
• CPR Cell Phone Repair: US-based franchise network repairing smartphones, tablets, computers and game consoles. Comparable as a scaled third-party device repair brand targeting consumer demand across categories, with an established franchise distribution model.

Regional players

• Mobile Klinik: Canadian smartphone and tablet repair retailer. Comparable as a multi-brand device repair specialist operating in high-street locations, though geographically focused on Canada rather than the UK.

Others

• Likewize: Parent/operator entity behind Samsung Repair (Likewize Repair Limited). Comparable as a global device support and life-cycle services provider whose UK repair operations (including wefix heritage assets referenced in image URLs) underpin the Samsung-branded doorstep service.
• Samsung Care (Samsung Electronics): Samsung's in-house warranty, walk-in and mail-in repair program. Comparable as the direct OEM channel competing for the same in-warranty and out-of-warranty Samsung repair demand that Samsung Repair is authorized to capture.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/samsungrepairuk

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Samsung Repair