Care Connect

What Care Connect does

Care Connect LLC is a privately held, founder-owned non-medical home care agency headquartered in Shelton, Connecticut, serving seniors, individuals with disabilities (including acquired brain injury and autism), veterans, and family caregivers across Fairfield County, New Haven County, and Litchfield County. Founded in 2020 by Xiomara Perez, who brings 25+ years of combined medical and non-medical home care experience, the company delivers companion care, homemaker services, personal care assistance, meal preparation, medication reminders, transportation, mobility support, respite care, and dementia and Alzheimer's care through hourly, overnight, and 24-hour service arrangements. The company operates from three offices (Shelton HQ, Danbury, Norwalk) and acquires clients via a 5-step process beginning with a free in-home consultation, supported by referrals from nursing agencies, healthcare professionals, and community partners.

The company's product surface is services-led rather than technology-led; Care Connect does not disclose a proprietary software platform. It layers on third-party safety and monitoring technology, notably Medical Guardian fall prevention devices (Home Cellular, Mobile 2.0, MG Mini, MGMove smartwatch, fall detection pendants) integrated via the MyGuardian Portal, and delivers dementia caregiver training through a partnership with Second Wind that includes a free Virtual Dementia Tour for families and community partners. There is no disclosed mobile app, API, or proprietary technology architecture.

Care Connect generates revenue on a private-pay basis (fee-for-service hourly, overnight, and 24-hour care), accepts long-term care insurance reimbursement, and participates in Connecticut state-funded home care and waiver programs (DDS, DSS) through partnerships including GT Independence. Its go-to-market is direct-to-consumer, with marketing channels comprising content marketing via an active blog, Google Business Profile and online reviews (4.3-star rating from 6 reviews), organic social (Facebook, Instagram, LinkedIn), Mailchimp email newsletters, and professional referrals.

Name

Care Connect

Legal name

Care Connect LLC

Website

https://the-care-connect.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

51–100 employees

Short description

Care Connect LLC is a founder-owned, non-medical home care agency providing companion, personal care, homemaker, transportation, dementia, and respite services to seniors, individuals with disabilities, veterans, and family caregivers across three Connecticut counties from offices in Shelton, Danbury, and Norwalk.

Ownership category

akta.pro rank

Product category

Home Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000)

akta.pro industry

PRIMARYHSABAAAB

Conversation, Cognitive Stimulation & Activity Facilitation

Home & Personal Services/Elder Care & In-Home Care Services/Non-Medical Companion Care

SECONDARYHSABAEAA

Dementia Companion & Engagement Care

Home & Personal Services/Elder Care & In-Home Care Services/Dementia & Alzheimer’s In-Home Care

SECONDARYHSABAGAF

Dementia & Alzheimer’s Respite Care

Home & Personal Services/Elder Care & In-Home Care Services/Respite Care Services

SECONDARYHLADAKAG

Dementia/Alzheimer’s Respite Care (Specialized)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Respite Care Services (Short-Term Elder Care)

Keywords

• Non-medical home care
• Personal care services
• Companion care
• Dementia care services
• Respite care

Headquarters

HQ city

Shelton

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Non-Medical Home Care Services (Private Pay): Care Connect, LLC generates revenue through fee-for-service non-medical home care provided directly to individuals and families on a private pay basis. Services are offered on flexible schedules including hourly care, overnight care, and 24-hour home care, billed according to hours of service and level of care required. Clients can schedule services for a few hours per week, daily, overnight, or around the clock.
2. Long-Term Care Insurance Billing: Care Connect, LLC accepts long-term care insurance policies and assists families with understanding their coverage options and reimbursement processes. Revenue is received through insurance claim reimbursement for covered home care services.
3. State-Funded Home Care Programs: Care Connect, LLC participates in Connecticut state-funded home care programs and waiver programs designed to help low-income seniors and individuals with disabilities receive care at home rather than in institutional settings. Revenue is received through state assistance program reimbursements for qualifying individuals.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Care Connect LLC is a non-medical home care agency providing companion services, homemaker services, personal care assistance, transportation, dementia and Alzheimer's care, and respite care delivered by matched caregivers in clients' homes across Fairfield, New Haven, and Litchfield Counties, Connecticut. Services are offered hourly, overnight, or 24-hour, billed on a private-pay basis or reimbursed through long-term care insurance and state-funded programs, with complimentary in-home consultations used to design personalized care plans.

Product overview

Care Connect LLC operates as a non-medical home care agency providing a unified portfolio of in-home care services throughout Fairfield County, New Haven County, and Litchfield County, Connecticut. The core offering consists of personal care assistance, companion services, homemaker services, transportation, dementia care, and respite care, all delivered through carefully matched caregivers who provide one-on-one personalized support. The company also offers fall prevention equipment through Medical Guardian products (including Home Cellular, Mobile 2.0, MG Mini, Standard Pendants, Fall Detection Pendant, Voice Activated Wall Mount, and MGMove smartwatch) as add-on products that integrate with their care services via the MyGuardian Portal. A distinctive offering is the Virtual Dementia Tour, provided at no cost through a partnership with Second Wind, which provides immersive training for caregivers and families.

Differentiator

Problem solved

Functional benefit

Products and services

• Non-Medical Home Care Services Comprehensive non-medical home care services delivered by matched caregivers in clients' homes, including personal care assistance, companionship, meal preparation, medication reminders, light housekeeping, transportation, mobility support, and fall prevention. Available hourly, overnight, or 24-hour for seniors and individuals with disabilities in Connecticut.
• Companion Services In-home companion care providing meaningful social interaction, mental stimulation, safety monitoring, and emotional support for seniors and individuals experiencing isolation or loneliness in Fairfield, New Haven, and Litchfield Counties, Connecticut.
• Homemaker Services Light housekeeping, meal preparation, laundry, grocery shopping, and errand assistance that helps clients maintain a clean, organized, and comfortable living environment at home.
• Transportation Services Safe and reliable non-medical transportation for clients to medical appointments, therapy sessions, grocery shopping, social outings, and other designated locations, with physical support for boarding and exiting vehicles.
• Dementia Care Services Specialized dementia and Alzheimer's care with evidence-based caregiver training through a partnership with Second Wind, including the Virtual Dementia Tour offered at no cost to families and caregivers for immersive empathy and awareness training.
• Respite Care Services Temporary non-medical in-home support that gives family caregivers relief from caregiving duties while preserving familiar routines, companionship, and daily activity assistance for their loved ones.
• Personal Care Assistance Hands-on personal care including assistance with dressing, grooming, bathing, toileting, mobility aid, and transferring for individuals needing physical support beyond companion care.
• Fall Prevention Equipment Medical Guardian fall prevention devices offered through the home care agency, including Home Cellular, Mobile 2.0, MG Mini, Standard Pendants, Fall Detection Pendant, Voice Activated Wall/Table Mount, and MGMove smartwatch, all featuring 4G/LTE connectivity, 32-hour battery backup, and MyGuardian Portal integration for care circle coordination.

Quantifiable outcome

• Clients report consistently high satisfaction, with the agency holding a 4.3-star Google rating from 6 reviews. Testimonials highlight caregivers becoming extended family members, compassionate and reliable service, and responsive communication.

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Second WindcoreStrategic or Co-development PartnerCare Connect partners with Second Wind to provide specialized, evidence-based training in compassionate dementia support for its caregivers. Through this partnership, Care Connect offers the Virtual Dementia Tour — a powerful, immersive experience that builds empathy, awareness, and understanding for those living with cognitive decline. This program is offered at no cost to families, caregivers, and community partners, and serves as a cornerstone of Care Connect's dementia care specialization.
• Medical GuardiancoreTechnology or IntegrationCare Connect partners with Medical Guardian to offer a comprehensive range of fall prevention equipment and personal emergency response systems to its clients. Products include the MG Premier Series (Home Cellular, Mobile 2.0, MG Mini), Standard Pendants, Fall Detection Necklace, Voice Activated Wall/Table Mount, and the MGMove smartwatch. These devices integrate with Care Connect's caregiving services to provide clients with 24/7 safety monitoring, emergency response, and fall detection capabilities.
• Heavenly House CleanersminorChannel Partner/ Reseller/ DistributorCare Connect refers clients to Heavenly House Cleaners for residential and commercial cleaning services tailored for elderly and veteran clients. Heavenly House Cleaners provides specialized cleaning with empathy and understanding for unique client needs, with flexible scheduling, safety-first protocols, and eco-friendly products. The partnership extends Care Connect's homemaking service offerings through a trusted community partner.
• GT Independence (State-Funded Services)minorChannel Partner/ Reseller/ DistributorCare Connect connects families with GT Independence, a provider of state-funded homemaker and cleaning services for individuals who qualify through Connecticut's self-direction programs. This partnership helps families access state-funded financial assistance for homemaker services, expanding access to care for low-income seniors and individuals with disabilities.

Scale indicators2 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• BrightStar Care: BrightStar Care is a franchise that delivers both non-medical home care and higher-acuity medical staffing services through Joint Commission-accredited agencies. It overlaps with Care Connect on companion, personal, and dementia care but competes upmarket with clinical capabilities.
• Synergy HomeCare: Synergy HomeCare is a national non-medical home care franchise providing companionship, personal care, and specialized dementia and Parkinson's support. It competes in the same private-pay segment with a comparable service catalog and franchise-led operating model.
• Right at Home: Right at Home is a franchise network providing non-medical in-home care, companionship, and personal assistance for seniors and disabled adults. It is comparable in service scope, GTM motion, and target customer to Care Connect.
• Home Instead Senior Care: Home Instead is the largest non-medical home care franchise network in the U.S., offering companionship, personal care, and dementia support to seniors aging in place. It directly competes with Care Connect in the same private-pay, non-medical companion and personal care category with similar caregiver matching and family-engagement workflows.
• Senior Helpers: Senior Helpers is a national non-medical home care franchise with a strong focus on Alzheimer's and dementia care, Parkinson's care, and personal assistance. It is a direct franchise competitor and offers Care Connect's primary specialty of dementia-trained caregivers.
• Always Best Care Senior Services: Always Best Care combines non-medical in-home care with senior living referral services, providing companion and personal care to seniors across a franchise footprint. It is comparable to Care Connect on in-home care delivery and overlapping dementia services.
• Comfort Keepers: Comfort Keepers is a global franchise providing in-home companionship, personal care, and specialized dementia and Alzheimer's care for seniors. It mirrors Care Connect's service mix, private-pay positioning, and interactive caregiving philosophy.
• Visiting Angels: Visiting Angels is a national franchise specializing in non-medical elder home care, including companion, personal care, dementia, and respite services. It targets the same private-pay senior market and franchise-affiliated operating model that Care Connect's founder previously ran.

Broad incumbents

• Bayada Home Health Care: Bayada is a large, multi-state home health and personal care provider offering both clinical home health and non-medical support services. It competes with Care Connect for the same senior population but with a broader clinical portfolio and more mature operating footprint in the Northeast.
• Amedisys: Amedisys is a publicly traded home health, hospice, and personal care provider offering skilled nursing, therapy, and personal care services across the U.S. It competes with Care Connect on the personal-care side but operates at significantly larger scale with a clinical and post-acute focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CareConnectLLC
• LinkedInlinkedin.com/company/the-care-connect-llc
• Instagraminstagram.com/careconnectllc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Care Connect