Idomed
Idomed is a French HDS-certified healthcare SaaS that provides secure messaging, teleconsultation, and a territorial professional directory to physicians, nurses, pharmacists, and healthcare organizations (CPTS, MSP, EHPAD) across France, sold via freemium individual plans and custom multi-year organization contracts.
- Company typePrivate
- Founded2016
- HeadquartersRoubaix, France
- Headcount11–50
- GTM typeB2B and B2C
- OfferingSoftware
What Idomed does
Idomed is a French healthcare software company that operates a secure communication and teleconsultation platform for healthcare professionals and territorial health organizations. Founded around 2016, IDOMED MEDICAL SAS is headquartered in Issy-les-Moulineaux and markets a unified application combining end-to-end encrypted instant messaging, video teleconsultation (including assisted teleconsultations with nurses or pharmacists at the patient's side), secure document and photo sharing, and a dynamic shared territorial directory of healthcare professionals. The platform is HDS-certified, hosted on AWS in France, and compliant with RGPD, CNIL, and ASIP Santé requirements, allowing it to handle regulated health data in ways that consumer messaging tools cannot.
The core product is offered under a freemium SaaS model with individual tiers (Free, Basic at €5/month, Pro+ at €29/month) and custom multi-year contracts for organizations such as CPTS, MSP, EHPAD, and hospital services starting at €10K. Subscriptions for eligible physicians and nurses can be fully covered by Assurance Maladie subsidies, effectively reducing the end-user price to zero and shifting the monetization layer toward organization contracts. Distribution is hybrid: self-serve sign-up for individual professionals and a sales-assisted motion for territories, supplemented by embedded integrations with Weda (practice management) and Omnidoc (teleexpertise) that deliver workflow-native access.
The company has reported 15,000+ registered professionals and 97% user satisfaction, with deployments spanning at least seven French regions including Ile-de-France, Normandy, PACA, and La Réunion. Idomed is registered as an 'Entreprise de l'Économie sociale et solidaire' (social economy enterprise) with €130K of declared capital and no disclosed venture or private equity funding rounds. Leadership is focused on Vincent Lambert (President) and the company relies on regional health agencies (ARS), BPI France, accelerators (Wilco, EIT Health, Medicen, Cap Digital) and public-sector validation (2019 Ministry of Health award) for credibility and growth.
Idomed firmographics
Firmographics- Name
- Idomed
- Legal name
- IDOMED MEDICAL
- Website
- https://idomed.fr
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Idomed is a French HDS-certified healthcare SaaS that provides secure messaging, teleconsultation, and a territorial professional directory to physicians, nurses, pharmacists, and healthcare organizations (CPTS, MSP, EHPAD) across France, sold via freemium individual plans and custom multi-year organization contracts.
- Ownership category
- akta.pro rank
Idomed industry classification
Industry- Product category
- Healthcare Communication & Teleconsultation Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA)
- akta.pro secondary industry
- EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD)
Keywords
Where Idomed is headquartered
LocationHeadquarters
- HQ city
- Roubaix
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Idomed business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription - Individual Plans: Monthly subscription tiers for individual healthcare professionals (Free, Basic at 5€/month, Pro+ at 29€/month). Free tier offers basic messaging features with limited teleconsultation. Paid tiers unlock higher usage limits and advanced features like patient payment collection.
- Subscription - Organization Plans: Custom pricing for organizations (CPTS, MSP) based on number of professionals, starting from 10K€. Includes dedicated services such as activity indicator tracking, monthly usage reports, deployment support, and administrative tools.
- Assurance Maladie Subsidization: Subscriptions may be fully covered through Assurance Maladie subsidies (for physicians via Forfait Structure indicator 6, for nurses via modernisation aid), making the service effectively free for eligible professionals.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier with basic messaging and limited teleconsultation |
| Subscription | Monthly | Mid-tier with increased limits and professional support |
| Subscription | Monthly | Premium tier with unlimited usage and payment features |
| Subscription | Multi-year contract | Organization/custom pricing for CPTS and healthcare structures |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Idomed product offering
Product offeringCore offering
Idomed provides a cloud-based healthcare communication platform that enables physicians, nurses, pharmacists, and territorial healthcare organizations (CPTS, MSP, EHPAD) to securely exchange messages, conduct video teleconsultations, and access a shared professional directory. The solution is hosted on AWS under French HDS certification, applies end-to-end encryption, and complies with RGPD/CNIL/ASIP Santé standards, replacing non-compliant consumer tools such as WhatsApp in clinical workflows.
Product overview
Idomed offers a unified healthcare communication platform combining three core services: secure instant messaging, teleconsultation via videoconference, and a territorial directory. The platform operates on a freemium model with three subscription tiers (Gratuit, Basic at €5/month, and Pro+ at €29/month). Add-on features include integrated patient payment processing via Stripe and an activity dashboard for organizations. The product is accessible across smartphones, tablets, and computers, with specific pricing and features for CPTS and MSP organizations starting at €10K.
Differentiator
Problem solved
Functional benefit
Products and services
- Idomed Platform Unified, cloud-based healthcare communication platform featuring end-to-end encrypted instant messaging, multi-party video teleconsultation (physician-patient, assisted, and multidisciplinary RCP), a dynamic shared territorial directory of healthcare professionals, secure document and prescription sharing, activity dashboards, and integrated patient payment collection. Sold to individual healthcare professionals (freemium: Free, Basic, Pro+) and to healthcare organizations (CPTS, MSP, EHPAD, hospital services) via custom enterprise contracts.
Quantifiable outcome
- 97% user satisfaction rate
- +3 more outcomes
Companies that use Idomed
Customer profileNamed customers7 records
Segments3 records
Ideal customer profiles3 records
Idomed technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature6 records
Idomed partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core, major and minor.
- WedacoreIntegration allowing Weda users to access Idomed without leaving the Weda interface. Weda MSP users receive free access to Idomed Basic as part of their Weda subscription, enabling secure messaging within existing practice management workflows.
- OmnidoccoreInteroperability partnership enabling Idomed users to request teleexpertise from specialist physicians through Omnidoc platform directly from the Idomed application. The integration provides a seamless workflow for general practitioners to consult specialists while maintaining secure, compliant data exchange.
- ARS Ile-de-FrancemajorRegional health agency partner supporting pilot projects and telemedicine initiatives in the Ile-de-France region, including the initial experimentation with dependent patient teleconsultations.
- Sextant 76majorCollective of healthcare professionals in Le Havre territory (created February 2019) that chose Idomed as their common telemedicine solution after collective evaluation process involving 120+ professionals at November 2019 forum.
- Region Ile-de-FranceminorRegional council supporting digital health initiatives and healthcare organization projects in Ile-de-France.
- BPI FranceminorFrench public investment bank supporting innovative companies in digital health sector.
- WilcominorHealthcare innovation accelerator supporting digital health startups.
- EIT HealthminorEuropean Institute of Innovation and Technology Health initiative supporting healthcare innovation projects.
- MedicenminorParis Region health innovation cluster supporting medtech and digital health companies.
- Cap DigitalminorParis region digital innovation cluster supporting digital transformation in various sectors including health.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Idomed competitors and assessment
Company assessmentBroad incumbents
- Livi (Practice Plus Group): European telehealth incumbent operating in France with teleconsultation and patient messaging. Competes in the same French teleconsultation market but as a pan-European player with broader scope than Idomed.
- Cegedim Logiciels Médicaux: Major French healthcare IT vendor offering practice management, EHR, and telehealth (Maiia). Indirect incumbent competitor with broader software footprint encompassing Idomed's coordination and messaging niche.
Emerging players
- TokTokDoc: French telehealth startup providing teleconsultation solutions tailored to EHPADs, hospitals, and care facilities. Closely comparable to Idomed's EHPAD/assisted teleconsultation use cases.
- Ordoclic: French platform connecting patients and healthcare professionals for teleconsultation and care coordination. Emerging peer in Idomed's target segments of liberal professionals and care structures.
Direct peers
- Qare: French teleconsultation service offering video consultations and secure messaging between physicians and patients. Directly competes in the French teleconsultation and secure messaging space Idomed targets.
- Doctolib: France's dominant telehealth and appointment-booking platform offering patient booking, teleconsultation, and messaging. Directly competes with Idomed in French physician teleconsultation and patient communication, but at much larger scale.
- Maiia (Cegedim): Cegedim-owned French telehealth platform providing teleconsultation, agenda, and patient management for healthcare professionals. Directly competes with Idomed's teleconsultation and coordination use cases, especially for individual practitioners and small structures.
- Hellocare: French telehealth provider focused on teleconsultation and connected-care workflows for healthcare professionals. Overlaps with Idomed's video consultation and professional coordination offerings in France.
Others
- Omnidoc: French teleexpertise platform enabling physician-to-specialist asynchronous consultations. Listed as an Idomed integration partner; adjacent/ecosystem player rather than direct competitor.
- Weda: French practice-management software for healthcare professionals, with Idomed embedded via 2025 partnership. Adjacent ecosystem player that is also a distribution channel for Idomed.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Idomed social profiles
Digital presenceIdomed compliance and trust
Trust signalCompliance5 records
Idomed financial estimates
Financial estimateRevenue estimate
Valuation estimate
Idomed leadership team
Management profileNumber of profiles
Profiles2 records
Idomed funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Idomed M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Idomed
What does Idomed do?
Idomed provides a cloud-based healthcare communication platform that enables physicians, nurses, pharmacists, and territorial healthcare organizations (CPTS, MSP, EHPAD) to securely exchange messages, conduct video teleconsultations, and access a shared professional directory. The solution is hosted on AWS under French HDS certification, applies end-to-end encryption, and complies with RGPD/CNIL/ASIP Santé standards, replacing non-compliant consumer tools such as WhatsApp in clinical workflows.
Is Idomed a public or private company?
Idomed is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Idomed founded?
Idomed was founded in 2016. It employs 11 to 50 people.
Where is Idomed based?
Idomed is headquartered in Roubaix, France, in the Europe region.
How does Idomed make money?
Three revenue lines are on record. Subscription - Individual Plans are the primary driver. The others are subscription - Organization Plans and assurance Maladie Subsidization.
Who are Idomed's main competitors?
Broad incumbents on record are Livi (Practice Plus Group) and Cegedim Logiciels Médicaux. Emerging players are TokTokDoc and Ordoclic. Direct peers are Qare, Doctolib, Maiia (Cegedim) and Hellocare. Others are Omnidoc and Weda.
Does Idomed have an API?
No public API is recorded for Idomed.
What industry is Idomed in?
Idomed's product category is Healthcare Communication & Teleconsultation Software. Its primary akta.pro industry code is HLALAKAA, Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant), with a secondary code of HLALAKAD, EHR/EMR Integration & Interoperability Middleware (HL7/FHIR). Its NAICS code is 54151 and its SIC code is 7372.