Emerald Bay Plumbing

What Emerald Bay Plumbing does

Emerald Bay Plumbing is a licensed and insured residential and commercial plumbing contractor serving the Emerald Coast region of Northwest Florida from a single headquarters in Destin, FL. Founded in 1997, the company provides plumbing repair, installation, and maintenance services organized across three product lines: general plumbing (emergency repair, drain cleaning, video drain and sewer inspections, repiping, new construction), water heater services (tank and tankless repair, replacement, and installation), and natural gas services (gas line installation, repair, and appliance connections). Technical capabilities center on traditional service delivery augmented by video camera diagnostic systems for pipe assessment and modern gas line pressing equipment, but the company has no software, API, or AI-enabled offerings.

The company serves a fragmented customer base of individual homeowners, small commercial accounts, and vacation rental properties across 12+ communities spanning Walton and Okaloosa Counties. Its go-to-market is direct-to-consumer via phone, text, website booking, and walk-in, supported by a strong Google Business Profile (4.9 rating across 1,312 reviews) and local SEO. Pricing is quote-based and not publicly disclosed; the company emphasizes upfront pricing, a 100% satisfaction guarantee, and 24/7 emergency availability with same-day service. A financing partnership with GoodLeap enables larger-ticket jobs, and a Protection Plan offers tiered discounts (10% for military, first responders, educators; 5% for non-members).

Emerald Bay Plumbing operates as a division of Leap Service Partners, LLC, a Tennessee-based holding company (Hixson, TN), suggesting a roll-up platform structure. The company holds Florida State Certified Plumbing Contractor license CFC1428431 and maintains PCI DSS compliant payment processing. Revenue is generated per service call across the three service lines, with no disclosed subscription, contract, or recurring maintenance model.

Name

Emerald Bay Plumbing

Legal name

Leap Service Partners, LLC dba Emerald Bay Plumbing

Website

https://emeraldbayplumbing.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Emerald Bay Plumbing is a licensed residential and commercial plumbing contractor serving the Emerald Coast of Northwest Florida since 1997, offering plumbing repair, water heater, and natural gas services to homeowners, businesses, and vacation rental properties.

Ownership category

akta.pro rank

Product category

Residential and Commercial Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Construction - Special Trade Contractors (1700)

akta.pro primary industry

Plumbing Installation, Service & Repair (IMAIABAB)

akta.pro secondary industries

Residential Plumbing Fixture Installation & Repair (HSAOAAAA), Plumbing & Pipefitting Contracting (IMAFALAC), Faucet, Sink & Shower/Tub Installation & Repair (HSAOAAAE)

Keywords

• Residential plumbing services
• Plumbing repair services
• Water heater services
• Drain cleaning services
• Natural gas line services

Headquarters

HQ city

Destin

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Plumbing Services Revenue: One-time professional service fees for repairs, installations, and maintenance of plumbing systems for residential and commercial properties. Revenue generated per service call with pricing based on job complexity.
2. Water Heater Services: Sales and installation of water heaters including traditional tank and tankless systems, plus repair and maintenance services
3. Natural Gas Services: Gas line installation, repair, and inspection services for residential and commercial properties, including gas appliance connections
4. Financing Partnership: Partnership with GoodLeap provides financing options for customers, enabling larger ticket repairs and installations that may be paid over time

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Emerald Bay Plumbing is a licensed plumbing contractor that provides repair, installation, and maintenance services for residential and commercial properties across the Emerald Coast of Northwest Florida. Core offerings span emergency plumbing, drain and sewer line work, toilet and faucet services, garbage disposals, video drain inspections, repiping, new construction plumbing, water heater repair and replacement (including tankless systems), and natural gas line installation and repair. The company also arranges customer financing through a GoodLeap partnership and offers discount programs for military, first responders, and educators.

Product overview

Emerald Bay Plumbing is a local, family-operated plumbing service company serving the Emerald Coast region of Northwest Florida since 1997. The company offers a comprehensive suite of plumbing services organized into three main categories: (1) Plumbing Services covering repairs, installations, and maintenance for toilets, faucets, garbage disposals, drains, and sewer lines, along with video inspections, repiping, and new construction; (2) Water Heater Services including repair, replacement, and installation of both traditional tank and tankless water heaters; and (3) Natural Gas Services for gas line installation, repair, and safety inspections. The company also offers financing options through GoodLeap and a Protection Plan discount program. Emerald Bay Plumbing operates as a traditional service business with no software products, APIs, or AI-powered features.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services Comprehensive plumbing repair, installation, and maintenance services for residential and commercial properties, covering emergency plumbing, toilet and faucet work, garbage disposals, drain cleaning, video drain inspections, sewer line repair, repiping, and new construction plumbing.
• Water Heater Services Complete water heater repair, replacement, and installation services covering traditional tank-style and tankless water heater systems for residential and commercial properties.
• Natural Gas Services Natural gas plumbing services for residential and commercial properties, including gas line installation, repair, gas appliance connections, and safety inspections for gas fireplaces, stoves, water heaters, and generators.
• Emergency Plumbing 24/7 emergency plumbing services addressing urgent situations including burst pipes, overflowing toilets, sewer line backups, water heater failures, and severe drain clogs for residential and commercial customers.
• Toilet Repair and Installation Toilet repair and installation services addressing clogs, running toilets, phantom flushing, leaking toilets, weak flush issues, and gurgling sounds.
• Faucet Repair and Installation Faucet repair and installation services for kitchen faucets, bathroom faucets, shower faucets, and outdoor fixtures, including advanced fixture upgrades with water-saving and touchless features.
• Garbage Disposal Repair and Installation Garbage disposal repair and installation services covering clog removal, leak repairs, drainage solutions, and noise diagnostics.
• Drain Cleaning Professional drain cleaning services for residential and commercial properties using advanced techniques to clear tough clogs and prevent recurring blockages.
• Video Drain Inspections Non-invasive video camera inspection services to diagnose pipe conditions, locate blockages, detect damage, identify leaks, and assess plumbing systems for preventative maintenance and home inspections.
• Sewer Line Inspection and Repair Sewer line inspection and repair services using video inspections to diagnose issues, along with repair and replacement solutions for sewer line problems.
• Repiping Services Whole-home and commercial property repiping services replacing aging, corroded, or problematic pipes with modern materials such as PEX, CPVC, or copper.
• New Construction Plumbing Complete plumbing system design and installation for new residential and commercial construction projects, from pipework to fixtures.
• Water Heater Repair Water heater repair services addressing leaks, lack of hot water, discolored water, long wait times, and unusual noises in both gas and electric water heaters.
• Water Heater Replacement Water heater replacement services including removal of old units and installation of new storage tank or tankless systems with upfront pricing and evaluation.
• Tankless Water Heaters Tankless water heater repair, installation, and maintenance services providing on-demand hot water with energy-efficient systems lasting 15–20 years.
• Gas Line Installation and Repair Gas line installation and repair services using gas line pressing equipment technology for new appliances, line upgrades, extensions, and safety inspections.
• Plumbing Financing Financing options for plumbing services through a GoodLeap partnership, offering flexible payment plans with soft credit checks for larger repairs and installations.
• Protection Plan Discounts Discount program offering 10% off services for military, first responders, and educators who are Protection Plan members, and a 5% discount for non-members.

Quantifiable outcome

• 24/7 emergency availability with rapid response
• +2 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Leap Service Partners, LLCparent companyOthersLeap Service Partners, LLC dba Emerald Bay Plumbing is the parent company/holding entity. Emerald Bay Plumbing operates as a division of Leap Service Partners. Corporate address: 6148 Dayton Boulevard, Hixson, TN 37343.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• HomeServe USA: National home repair services and warranty provider that partners with utility companies and municipalities to offer plumbing and electrical repair coverage. Comparable as a plumbing service delivery network serving residential customers, though monetized via subscription/warranty rather than direct service fees.
• ARS / Rescue Rooter: Large multi-brand residential services operator (part of American Residential Properties) providing plumbing, HVAC, and drain services nationally. Comparable on service-line mix and customer segments; broader scale and geography than Emerald Bay.

Direct peers

• The Pink Plumber: Residential plumbing service franchise providing general plumbing repairs, water heater services, and drain cleaning. Comparable as a customer-facing local plumbing service brand targeting homeowners with emergency and same-day offerings.
• Roto-Rooter: National drain cleaning and plumbing service franchise offering residential and commercial plumbing, sewer, and water heater services. Directly comparable as a service-led plumbing business operating in similar customer use cases (emergency calls, drain cleaning, fixture work).
• 1-800-Plumber + Air: National plumbing and HVAC franchise providing residential service calls, water heater replacements, and emergency plumbing. Comparable business model combining plumbing service with adjacent home services under a national brand.
• Benjamin Franklin Plumbing: National plumbing franchise focused on residential service, repair, and replacements with punctuality guarantees. Directly comparable on customer segment, on-demand service delivery, and water heater/repiping focus.
• Mr. Rooter Plumbing: National plumbing franchise providing residential and commercial plumbing, drain cleaning, and water heater services. Comparable as a multi-trade local plumbing contractor with national brand backing serving homeowners and small businesses.

Regional players

• Michael & Son Services: Mid-Atlantic multi-trade home services company offering plumbing, HVAC, electrical, and handyman services. Comparable diversified residential service model with emergency dispatch and similar middle-market contractor scale.
• Len The Plumber: Multi-state Mid-Atlantic residential plumbing service company offering drain cleaning, water heater, and sewer line services with 24/7 dispatch. Comparable business model and customer base, but operates primarily in MD/PA/VA rather than the Gulf Coast.
• Goettl Air Conditioning & Plumbing: Regional residential HVAC and plumbing services operator across the Southwestern U.S. Comparable combination of plumbing + water heater + emergency response service lines for residential customers, with similar middle-market contractor positioning.

Market position

Strengths5 records

Weaknesses6 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/emeraldbayplumbing

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emerald Bay Plumbing