Secure Access I.T

What Secure Access I.T does

Secure Access IT (legal entity: Secure Access Pty Ltd) is an Australian managed IT services provider founded in 1999 by Jason Garland and headquartered at Maroochydore on the Sunshine Coast, Queensland. The company operates a multi-layered offering anchored by its SecureIT 360! all-inclusive managed service programme, which provides 24/7 monitoring, helpdesk support, proactive maintenance, and strategic technology planning to clients across more than 2,000 managed devices. Around this managed-service core it bundles proprietary cloud products (SecureShare for Australian-sovereign file sharing, SecureTel cloud PBX, SecureSafe backup and disaster recovery, SecureIAAS infrastructure-as-a-service, and SecureJournal email litigation hold), cybersecurity modules (managed AV, MFA, user awareness training, vulnerability assessments, darkweb monitoring), unified communications, and connectivity services, sold on recurring monthly subscriptions with usage-based project and procurement options.

Revenue is generated through a mix of subscription managed services (SecureIT 360! and tiered standard managed services), per-seat cloud subscriptions (SecureShare), pay-as-you-go and prepaid block support agreements, one-off project and technical services, hardware and software procurement margin, and all-inclusive connectivity. Go-to-market is sales-led via dedicated Business Account Managers and a Business Development Manager targeting mid-market and enterprise customers across the legal, healthcare, accounting, real estate and construction, hospitality, not-for-profit/NDIS, education, and entertainment verticals in Southeast Queensland, with national and international reach.

The company is a Microsoft Gold Certified Partner and holds an extensive portfolio of technical certifications across Microsoft, D-Link, Xirrus, SonicWALL, Google, Apple, and VMware. It is privately held, founder-controlled, and has no disclosed institutional investment, acquisitions, or parent company. Recognition includes two CRN Fast 50 rankings (including a #36 placement with 36% revenue growth in 2015), a 2022 Queensland Hotels Association Award, and a realtime Net Promoter Score of 91.8.

Name

Secure Access I.T

Legal name

Secure Access Pty Ltd

Website

https://secureaccess.com.au

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Secure Access IT is a Queensland-based managed IT services provider founded in 1999, delivering 24/7 managed services, proprietary cloud products, cybersecurity, and unified communications to mid-market and enterprise clients across legal, healthcare, accounting, hospitality, real estate, and not-for-profit verticals in Australia.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Network Security Managed Services (Firewall/IDS/IPS/SASE) (BPAEADAG)

Keywords

• Managed IT services
• Cloud services
• Cybersecurity services
• Business communications
• Technology advisory

Headquarters

HQ city

Maroochydore

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring monthly managed service agreements (SecureIT 360! and standard managed services) providing proactive maintenance, 24/7 monitoring, helpdesk support, and strategic planning. Revenue is recurring and subscription-based with a fixed monthly fee.
2. Managed Services: Tiered managed service engagements including SecureIT 360! (premium all-inclusive), standard managed services, Secure IT Casual (pay-as-you-go), and Secure IT Block (discounted prepaid agreements). Revenue mix includes both recurring subscriptions and usage-based casual billing.
3. Project & Technical Services: One-time project fees for IT infrastructure design, delivery, and implementation including cloud migrations, cybersecurity deployments, unified communications rollouts, and network design.
4. Product Procurement: Hardware and software procurement services. Revenue generated through margin on technology hardware (Apple, PC, laptop, tablet devices) and software licensing sales.
5. Cloud Services: Cloud services including SecureShare (monthly per-user subscription), SecureTel (cloud telephony), SecureIAAS, co-location, and Microsoft 365/Azure resale.
6. Communication & Connectivity: Business voice, unified communications, internet connectivity (NBN, fibre, Ethernet, copper, wireless). All-inclusive monthly pricing model.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Secure Access I.T is a managed IT services provider that delivers outsourced IT management, 24/7 monitoring, proactive maintenance and helpdesk support through its flagship SecureIT 360! programme, complemented by a portfolio of proprietary Australian-sovereign cloud products (SecureShare, SecureTel, SecureSafe, SecureIAAS, SecureJournal). Services target mid-market and enterprise customers in legal, healthcare, accounting, real estate/construction, hospitality and not-for-profit sectors across Southeast Queensland, nationally and internationally.

Product overview

Secure Access I.T is a managed IT services provider offering a unified platform-plus-services model anchored by its SecureIT 360! managed services programme (supporting over 2,000 technology devices) alongside a portfolio of proprietary cloud products: SecureShare (enterprise file sync and share with Australian data sovereignty), SecureTel (cloud telephone system with virtual PBX), SecureSafe (cloud backup and disaster recovery), SecureIAAS (infrastructure-as-a-service), and SecureJournal (email litigation hold). These cloud products are complemented by cybersecurity modules (Web & Endpoint Security, User Awareness Training, Network Monitoring, External Vulnerability Assessments & Penetration Testing, Darkweb Monitoring), unified communications (Business Voice & Unified Communication, Internet Connections, Wireless Networks), technology advisory, project management, and service desk support. The company delivers services across Southeast Queensland, nationally, and internationally, serving industries including accounting, legal, healthcare, real estate and construction, and hospitality.

Differentiator

Problem solved

Functional benefit

Brands

• SecureIT 360!: Premium managed service engagement offering all-inclusive helpdesk support, priority service, 24x7x365 system monitoring, proactive maintenance, and strategic technology planning for a fixed monthly commitment.
• SecureShare
• SecureSafe
• SecureTel
• SecureIAAS
• SecureJournal

Products and services

• SecureIT 360! Managed Service Premium all-inclusive managed IT service for mid-market and enterprise customers, bundling helpdesk, 24x7x365 monitoring, proactive maintenance, priority response and strategic technology planning into a single recurring monthly engagement.
• Standard Managed Services Recurring managed IT service for businesses needing ongoing monitoring and upkeep, available in fully managed or collaborative (co-managed) modes with the client's internal IT.
• SecureShare Proprietary Australian-sovereign enterprise file sync-and-share solution for regulated and security-conscious businesses, providing audit trails, remote wipe, unlimited file versions and custom branding.
• SecureTel Proprietary cloud telephony and unified communications platform delivering virtual PBX, softphones, online management and 24/7 support as a managed service.
• SecureSafe Proprietary cloud backup and disaster recovery service protecting business data from deletion, corruption and ransomware.
• SecureIAAS Proprietary infrastructure-as-a-service offering scalable cloud compute and storage as an alternative to owning on-premise hardware.
• SecureJournal Proprietary email journaling and litigation-hold solution that preserves communications in original format for legal and regulatory compliance.
• Microsoft 365 and Azure Cloud Services Subscription supply, configuration and ongoing support of Microsoft 365 and Microsoft Azure solutions (including Virtual Servers/Desktops, Cloud Backup, MDM, Cloud Networking) for customers.
• Cyber Security Services Cyber security services delivered as managed modules covering endpoint protection, anti-phishing, MFA, security awareness training, network intrusion detection, external vulnerability assessment/penetration testing and darkweb credential monitoring.
• Business Voice & Unified Communications All-inclusive monthly unified-communications service bundling voice, fax, messaging, video, webinars and online collaboration, integrated with Microsoft Outlook, Google Drive and Dropbox.
• Internet Connections Managed internet connectivity options (NBN, fibre, Ethernet, copper, fixed wireless and point-to-point wireless) offered as all-inclusive monthly services.
• Project & Technical Services Project-based IT services including infrastructure design and delivery, cloud migrations, cybersecurity deployments, unified-communications rollouts and dedicated project management.
• Secure IT Casual (Pay-as-you-go Support) Flexible pay-as-you-go IT support offering for clients with ad-hoc technical needs outside of recurring managed-service subscriptions.
• Secure IT Block (Prepaid Support Agreements) Discounted, prepaid IT support agreement providing a block of technical-support hours at a lower effective rate than the Secure IT Casual pay-as-you-go model.
• Technology Advisory Services Advisory engagements spanning technology planning, IT health assessment, disaster recovery and continuity planning, and merger-and-acquisition technology due diligence.
• Product Procurement Services Hardware and software procurement service providing access to Apple, PC, laptop and tablet devices and software licensing for client deployments.

Quantifiable outcome

• Net Promoter Score of 91.8
• +5 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration33 records

Feature6 records

Partnerships

17 partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Certified Partner with competencies in Business Intelligence and e-Business Solutions. Provides Microsoft 365, Azure, and related Microsoft technology solutions to clients. Staff hold Microsoft Certified Technology Specialist, IT Professional, Systems Engineer, Systems Administrator, Solutions Associate, Solutions Expert, and Office Specialist certifications.
• LenovocoreTechnology or IntegrationHardware partner providing PC and laptop devices for business clients.
• HPcoreTechnology or IntegrationHardware partner providing business computers, printers, and related HP technology solutions.
• IntelcoreTechnology or IntegrationTechnology partner for processors and computing innovation.
• Cisco SystemscoreTechnology or IntegrationNetworking equipment partner providing enterprise networking solutions.
• D-LinkcoreTechnology or IntegrationNetwork solutions partner with D-Link Certified Network Professional and Engineer staff on team. Partner for over 25 years globally.
• Xirrus (Cambium Networks)coreTechnology or IntegrationXirrus WiFi network certification partner. Collaborated on Aussie World WiFi deployment. Staff hold Xirrus WiFi Network Certifications.
• VMwarecoreTechnology or IntegrationVirtualisation and cloud infrastructure partner for software-defined data center solutions.
• SonicWALLcoreTechnology or IntegrationCybersecurity partner. Staff hold CSSA (Certified SonicWALL Security Administrator) certification. Provides network security appliances.
• DellcoreTechnology or IntegrationHardware partner for Dell business computing solutions and enterprise infrastructure.
• AvnetcoreChannel Partner/ Reseller/ DistributorDistributor for Mac hardware. Used for the $1M+ Matthew Flinders Anglican College Apple deployment.
• Ingram MicrominorChannel Partner/ Reseller/ DistributorDistributor partner listed as major sponsor of the 2018 Charity Race Day event.
• Caloundra Chamber of CommerceminorGTM or Marketing PartnerActive member and sponsor. Hosted Steve Baxter Better Business Breakfast as major sponsor. Regular participant in chamber events and golf days.
• Maroochydore Chamber of CommerceminorGTM or Marketing PartnerActive member and participant in chamber events including golf days supporting Volunteering Sunshine Coast.
• SunnykidsminorGTM or Marketing PartnerCharity partner with support through Mayoral Ball sponsorship and ongoing support.
• Give Me 5 For KidsminorGTM or Marketing PartnerCharity partner receiving $10,000 donation and ongoing sponsorship support.
• Destiny RescueminorGTM or Marketing PartnerCharity partner. The 2018 Charity Race Day raised enough funds to save 3 children from the sex slave industry.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Canon Business Services ANZ: Large ANZ IT services arm of Canon, offering managed IT, cloud, and cybersecurity to SMB and mid-market. Competes with Secure Access in the same customer segments but with broader portfolio and parent-company scale.
• Telstra Enterprise (Managed Network & Security Services): Australia's largest telco, offering managed IT, cybersecurity, and connectivity services to SMB and enterprise. Competes with Secure Access's managed services and connectivity offerings, with vastly greater scale and bundled network reach.
• Datacom: One of the largest ANZ-based IT services and managed services providers, offering cloud, cybersecurity, and managed IT across all verticals. Overlaps with Secure Access in core managed IT and cloud services but at substantially greater scale and breadth.
• Tesserent (CyberCX): Large Australian cybersecurity services provider (now part of CyberCX). Comparable to Secure Access in the cybersecurity/MSSP component of its offering, with much greater scale, geographic reach, and enterprise focus.

Direct peers

• Interactive (Interactive Pty Ltd): Australian managed services, cloud, and cybersecurity provider serving mid-market and enterprise. Comparable in core managed IT and cloud portfolio, with national reach exceeding Secure Access's regional footprint.
• The Missing Link: Australian managed IT services and cybersecurity provider serving SMB and mid-market clients. Closely comparable to Secure Access in scale, vertical coverage (legal, accounting, healthcare), and MSSP-style service offering, though headquartered in NSW with broader national reach.
• Outcomex: Australian managed IT, cloud, and cybersecurity provider targeting mid-market and enterprise clients. Comparable service portfolio (managed services, cloud, security) and similar vertical specialisation approach to Secure Access.
• Atturra: Australian IT services and managed services business (ASX-listed) serving mid-market and enterprise clients. Comparable in managed IT, cloud, and advisory services, with a broader geographic and product footprint than Secure Access.
• ASI Solutions: Australian managed IT services and cybersecurity provider with a similar SMB/mid-market focus. Comparable in offering set (managed services, cloud, security, advisory) and customer profile to Secure Access.
• Brennan IT: Large Australian managed IT services and cloud provider focused on SMB and mid-market. Comparable to Secure Access in managed services, cloud, and cybersecurity offerings but with significantly greater headcount, geographic footprint, and enterprise reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/SecureAccessIT
• Facebookfacebook.com/SecureAccessIT/?fref=ts
• LinkedInlinkedin.com/company/secure-access-pty-ltd

Compliance17 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Secure Access I.T