What Frema does

Frema is a Netherlands-based IT and telecommunications service provider headquartered in Winschoten, operating since 2008 (originally as a telephony partner and expanding into ICT services in 2012). The company positions itself as a one-stop-shop for businesses and consumers in Northern Netherlands, offering an integrated portfolio that spans VoIP telephony, mobile and fixed-line integration (VaMo), DSL and fiber internet, 4G/5G data solutions, network design and management, IT management services (Office 365, backup, EDR, antivirus), hardware procurement, computer maintenance and repair, and physical security products (cameras, smart locks, intercoms).

The business operates on a hybrid revenue model combining one-time hardware sales (computers, laptops, monitors, printers from HP, Lenovo, Dell, Philips; security cameras from Eufy) with recurring subscription and managed-service streams (VoIP, internet, IT management, network monitoring, security services). Pricing is unit-based for hardware and quote-based for services, with sales delivered through direct customer contact, on-site consultations, and a single physical location at Industrieweg 26, Winschoten. The technology stack relies on standard industry infrastructure—VoIP, DSL/fiber connectivity, Microsoft Office 365, and third-party EDR/AV solutions—without disclosed proprietary platforms.

The customer base is split between small-to-medium businesses (Zakelijk) requiring complete telecom and ICT infrastructure and individual consumers (Particulier) needing hardware, repairs, and home security solutions, all served within a single-country, regional (Northern Netherlands) footprint. Marketing and distribution rely on local reputation, direct engagement, and a basic website presence rather than digital advertising or third-party channel partnerships.

Name

Frema

Legal name

Frema

Website

https://frema.nl

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Frema is a regional Dutch IT and telecommunications provider in Winschoten offering VoIP telephony, internet connectivity, IT management, hardware sales, and physical security solutions to small businesses and consumers in Northern Netherlands.

Ownership category

akta.pro rank

Headquarters

HQ city

Winschoten

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Hardware Sales: Sale of computers, laptops, tablets, smartphones, and accessories from brands including HP, Lenovo, Dell, Asus, and Acer. One-time purchase revenue.
2. Telecom Services: VoIP telephony, mobile telephony, and integrated VaMo solutions. Revenue from service subscriptions and usage.
3. Internet and Connectivity Services: Business internet via DSL, fiber, 4G/5G solutions, WiFi installation and maintenance, network design and management. Recurring service revenue.
4. IT Management Services: IT management, Office 365 implementation and support, backup solutions, EDR security, and antivirus services. Ongoing managed services revenue.
5. Security Solutions: Sales and installation of security cameras (wired and wireless/Eufy), smart locks, and intercom systems. One-time product sales plus installation services.
6. Maintenance and Repair Services: Computer maintenance, repairs, virus removal, data recovery, and hardware/software upgrades.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Frema is a Dutch IT and telecom service provider selling hardware (computers, laptops, monitors, printers, smart locks, security cameras) and delivering managed services including VoIP and mobile telephony, internet connectivity (DSL, fiber, 4G/5G), IT management, Office 365 support, backup, EDR security, and computer maintenance and repair. The company serves both business (Zakelijk) and consumer (Particulier) customers from its Winschoten office as a one-stop shop.

Product overview

Frema is a Dutch IT and telecommunications service provider offering a comprehensive one-stop-shop portfolio for both business and consumer customers. The offering combines hardware sales (computers, laptops, monitors, printers, accessories, smart locks, security cameras from Eufy) with managed services (IT management, Office 365 services, backup solutions, EDR, antivirus, computer maintenance and repair, virus removal, data recovery). Core connectivity offerings include VoIP telephony, VaMo mobile-fixed integration, DSL and fiber internet connections, and 4G/5G data solutions. Security services encompass wired and wireless cameras, intercom systems, smart locks, network security with firewalls and intrusion detection. The company positions itself as a total solutions provider combining telecommunications, internet, and ICT infrastructure from equipment procurement through network management and ongoing support.

Differentiator

Problem solved

Functional benefit

Products and services

• Computers and Laptops
• Monitors Sale of computer monitors, including Philips Full HD 23.8 to 24 inch models, for business and consumer display needs.
• HP Deskjet Printers HP Deskjet all-in-one color printers with WiFi, print/copy/scan, and Instant Ink compatibility, sold to consumers and small businesses.
• Computer and Laptop Accessories Accessories such as cables, adapters, printers, and ink cartridges for computers, laptops, tablets, and smartphones.
• Smart Lock (Slimme Slot) Electronic smart locks operated via smartphone, PIN code, or fingerprint, offering keyless entry, digital key sharing, activity tracking, and integration with lighting and alarm systems for homes and small businesses.
• Security Cameras (Beveiligingscamera's) Wired and wireless security camera systems including Eufy, offering 24/7 monitoring, motion detection, two-way audio, night vision, and weather resistance for homes and businesses.
• Intercom Systems (Intercom Systemen) Remote video and audio intercom systems that let users see and speak with visitors before opening the door, for homes and small businesses.
• Wireless Doorbells (Deurbellen) Wireless video doorbells integrated with Eufy camera systems, offering motion detection and two-way audio for home security.
• Network Products (Netwerkproducten) Network hardware including WiFi equipment, routers, antennas, and 4G/5G solutions for home and business connectivity.
• VoIP Telephony Internet-based business phone systems offering cost-effective calling, location-independent access, voicemail, call forwarding, conference calls, and scalability for SMB customers.
• VaMo Zakelijk (Mobile-Fixed Telephony Integration) Mobile-fixed line integration service that provides a single business number across mobile and office phones, with free internal calling, automatic call handling, and a mobile app for call management, targeted at Dutch SMBs.
• Mobile Telephony (Mobiele Telefonie) Business mobile telephony solutions offering subscriptions and devices from major Dutch providers for business customers.
• DSL Connections (DSL Verbindingen) Business and consumer internet connectivity delivered over DSL technologies (ADSL, VDSL, VVDSL, BVDSL, BBVDSL).
• Fiber Connectivity (Glasvezel) Fiber-to-the-Office (FttO) and Fiber-to-the-Home (FttH) connectivity delivering maximum internet speeds with symmetric upload and download rates for businesses and consumers.
• 4G/5G Data Connections (Data Verbindingen) Mobile data solutions on 4G and 5G networks used for primary internet access or as backup connectivity.
• IT Management (IT Beheer) Complete IT infrastructure management for businesses, including installation, maintenance, updates, security monitoring, and a dedicated single point of contact.
• Office 365 Services Implementation, configuration, training, and support services for Microsoft Office 365, enabling real-time collaboration, cloud file storage, and cross-device access for SMB customers.
• Backup Solutions (Back-up Oplossingen) Data protection services including document backup, complete system backup, and online/cloud backup to prevent data loss from hardware failures or malware.
• Endpoint Detection and Response (EDR) Continuous endpoint monitoring for laptops, desktops, and mobile devices to detect advanced cyber threats, investigate alerts, and provide compliance reporting.
• Antivirus Solutions (Antivirus Oplossingen) Antivirus, antispyware, and firewall protection with real-time scanning, offered in basic and advanced tiers including parental controls, identity protection, and VPN.
• WiFi Solutions (Wifi Oplossingen) WiFi network services including advice, professional installation, and ongoing maintenance for home and business customers.
• Network Design and Implementation (Netwerkontwerp en -implementatie) Custom network design, installation, and implementation tailored to specific business needs and budgets.
• Network Management (Netwerkbeheer) 24/7 network monitoring and support to ensure continuous operation, with proactive maintenance for business customers.
• Network Security (Netwerkbeveiliging) Network protection services including firewalls, intrusion detection systems, and encryption solutions for business customers.
• Computer Maintenance and Repair (Computeronderhoud en Reparatie) Comprehensive computer and laptop maintenance and repair services, including virus removal, data recovery, and hardware/software upgrades using original parts, for consumers and small businesses.
• Remote and On-site Support (Support op Afstand en Op Locatie) Remote and on-site technical support for hardware and software issues, available with an ongoing authorization for remote assistance, for business and consumer customers.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• RoutIT: RoutIT is a Dutch managed-services provider offering connectivity, VoIP, cloud, and IT support to SMBs. It is comparable to Frema as a larger, nationwide counterpart bundling telecom and managed IT services for the Dutch SME segment.
• T-Mobile Netherlands: T-Mobile Netherlands is a national mobile and fixed operator serving consumers and businesses. It is a relevant comparable to Frema's mobile telephony and connectivity resale activities.
• KPN: KPN is the incumbent Dutch telecom operator offering fixed, mobile, internet, and business ICT solutions. It competes with Frema on connectivity and telephony, but at a national scale and with a much broader portfolio.
• VodafoneZiggo: VodafoneZiggo is a major Dutch quad-play provider of mobile, fixed, broadband, and business services. It overlaps with Frema's connectivity, mobile, and telephony offerings for SMB and consumer customers.
• Eurofiber: Eurofiber operates a Dutch fiber network serving business and government customers with connectivity and datacenter services. It compares to Frema's fiber (FttO/FttH) and business internet offerings, but at infrastructure scale.

Direct peers

• Online.nl: Online.nl is a Dutch regional quad-play provider of internet, TV, mobile, and telephony to consumers and small businesses. It serves a similar SMB/consumer telecom niche as Frema, though at a larger regional scale.
• Signet (Breedband): Signet is a Dutch telecom provider focused on business internet, VoIP, and connectivity for SMBs. It is comparable to Frema's business connectivity and VoIP telephony offerings.
• Helden van IT (Aspirent group): Helden van IT is a Dutch managed IT services provider for SMBs, offering IT support, cloud, and security. It directly overlaps with Frema's IT management, Office 365, and security services for the Dutch SME market.
• Managed Services Group (MSG): MSG is a Dutch provider of managed IT, cloud, connectivity, and security services to SMBs. It compares directly to Frema's bundled IT/telecom one-stop-shop model in the Netherlands.
• Solcon: Solcon is a Dutch regional telecom and internet provider serving SMBs and consumers with broadband, telephony, and hosting. It is closely comparable to Frema in target customers and bundled connectivity/IT positioning.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/frematelecomnl
• LinkedInlinkedin.com/company/fremawinschoten

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Frema