What Concept Group does

Concept Group Limited is a UK-based workplace technology solutions provider and wholly-owned subsidiary of Xerox Business Solutions. Founded in 1984 and headquartered in Clydebank, Scotland, the company delivers an integrated portfolio spanning managed print services, managed IT services, digital document services, and business communications to UK organisations ranging from SMBs to large enterprises across healthcare, automotive, financial services, legal, construction, education, and utilities.

The company's technology stack combines Xerox's hardware and platforms (VersaLink multifunction printers, production and wide-format equipment, ConnectKey, Workflow Central, XMPie) with proprietary offerings (the mstore document management system) and partner platforms (Microsoft 365, Azure, Teams Phone, Salesforce, DocuShare). Concept operates two owned data centres in Plymouth and London, certified to ISO 27001 and Cyber Essentials Plus, and runs a BSI Kitemark-certified remanufacturing facility operating for over 25 years. The company employs 501-1,000 staff, including 200+ technical experts providing nationwide UK field support, with regional offices in Glasgow, London, Newcastle, and Clydebank.

Concept's revenue model blends managed services subscriptions (IT, print, document management, communications), hardware sales and leasing of Xerox devices, usage-based data centre services, and project-based professional services. Pricing is custom and quote-based, structured around annual contracts. Go-to-market is primarily direct enterprise field sales with consultative selling, supported by inside sales for mid-market, and a content-led marketing programme featuring case studies, webinars, and an insights hub. The company was acquired by Xerox in 2011 and integrated into Xerox Business Solutions in 2020.

Name

Concept Group

Legal name

Concept Group Limited

Website

https://concept-group.co.uk

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Managed Print and IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Software Publishers (51321)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372), Retail-Computer & Computer Software Stores (5734)

akta.pro primary industry

Workplace Engineering & Standardization (SOE/Golden Image, Packaging, Configuration Mgmt) (BPAEAIAK)

akta.pro secondary industries

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF), Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), OCR, ICR & Intelligent Document Processing (IDP) (BPAAAKAB)

Keywords

• Managed print services
• Managed IT services
• Document management software
• Workplace technology solutions
• Business communications services

Headquarters

HQ city

Livingston

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Ongoing managed IT services including monitoring, support, security, and infrastructure management with 24/7/365 availability.
2. Managed Print Services: Fleet management, automated meter reads, supply replenishment, break-fix services, and reporting. Includes print infrastructure optimization and security.
3. Printers and Multifunction Devices: Sale and lease of Xerox printers, multifunction devices, production printers, and wide format equipment.
4. Digital Services: Document management, digital mail, accounts payable automation, digital sign in, and workflow automation services.
5. Modern Workplace Solutions: Microsoft 365 and Azure solutions, Device as a Service (DaaS), voice and collaboration tools, and robotic process automation.
6. Data Centre Services: Infrastructure as a Service, Disaster Recovery as a Service, co-location services, and cloud backup with ransomware protection.
7. Communications: Voice services (Microsoft Teams Phone), video conferencing, displays, and XMPie customer communications management.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Concept Group provides integrated workplace technology solutions for UK organizations, encompassing managed print services (with Xerox VersaLink and production printers), managed IT services (data centres, modern workplace, networking, cybersecurity), digital services (mstore document management, digital mailroom, accounts payable automation, digital sign-in, healthcare records), and business communications (Microsoft Teams Phone voice, XMPie personalisation, visual displays). The proprietary mstore document management system and Xerox Workflow Central platform are sold alongside resold Xerox hardware, delivered through a 200+ technical expert team with 24/7/365 support from offices in Scotland, Newcastle and London.

Product overview

Concept Group operates as a Xerox Business Solutions company offering an integrated portfolio of workplace technology solutions comprising managed print services, IT services, digital services, and business communications. The core offerings include Managed Print Services (with Xerox VersaLink multifunction printers and Production Printing equipment), Managed IT Services covering data centres, modern workplace, networking, and cybersecurity, Digital Services including mstore document management, digital mailroom, accounts payable automation, digital sign-in, and healthcare solutions, plus Communications services with Microsoft Teams Phone, XMPie personalisation, and visual displays. Xerox Workflow Central serves as the automation platform enabling document processing across the portfolio, while CareAR provides augmented reality for remote support. The services integrate with Microsoft 365, Salesforce, and cloud platforms, and are delivered through a network of UK offices with 200+ technical experts.

Differentiator

Problem solved

Functional benefit

Products and services

• Xerox Workflow Central Cloud-based platform providing digital apps and tools for automating workplace tasks including document conversion, translation, redaction, and workflow automation accessible from any device.
• Managed Print Services Comprehensive print fleet management including analytics, workflow automation, content management, security solutions, automated meter reads, supply replenishment, and break-fix services for UK organisations.
• mstore Document Management System Bespoke document management software for digitisation, storage, process automation, collaboration, capture, and compliance management, backed by Microsoft Azure with in-house development and UK-based support.
• Xerox Digital Mail Services Hybrid mail and digital mailroom services managing inbound and outbound correspondence to enable remote working and reduce administrative costs.
• Xerox Digital Accounts Payable Purchase-to-pay and accounts payable automation software streamlining invoice processing, approval workflows, and financial reconciliation for improved cash flow.
• Digital Sign In Visitor and employee sign-in system with space management, evacuation lists, timesheets, contactless sign-in, and SMS/email notifications for facilities.
• Xerox Services for Healthcare Healthcare-specific document and patient records digitisation supporting transition from paper to digital health records integrated with EMR systems for NHS trusts and hospitals.
• Microsoft Teams Phone Cloud-based UCaaS voice and video communications platform integrated with Microsoft Teams for enterprise-grade calling, collaboration, and contact centre capabilities.
• XMPie Personalisation Platform Multichannel marketing personalisation and customer communications management software enabling variable data marketing, one-to-one personalisation, web-to-print, and cross-media campaign management with Adobe InDesign integration.
• Xerox VersaLink Multifunction Printers Multifunction printers with ConnectKey technology featuring mobile-like touchscreen interfaces, WiFi connectivity, mobile printing, and cloud-connected apps; available for sale or lease.
• Xerox Production Printing Production and wide-format printing solutions with CMYK+ technology using gold, silver, white, fluorescent pink, and clear inks for commercial printing operations.
• Managed IT Services End-to-end IT service management including 24/7/365 security monitoring, infrastructure management, cloud migration, and technology procurement for organisations of all sizes.
• Data Centre Services Private cloud data centre hosting with Infrastructure as a Service, disaster recovery, co-location, and cloud backup services from ISO27001-certified facilities in Plymouth and London.
• Modern Workplace Solutions Hybrid workplace technology including Microsoft 365 and Azure, Device as a Service, voice collaboration, and robotic process automation for flexible and remote working.
• Advanced Security Services Cybersecurity services including vulnerability management, security awareness training, simulated phishing, penetration testing, vCISO, and security posture reviews.
• CareAR Augmented Reality Augmented reality platform for remote service support, instruction, and expertise access enabling instant AR-powered assistance from the field for utility and field-service operations.

Quantifiable outcome

• 40% cost reduction for pharmaceutical clients through standardized workflows
• +8 more outcomes

Named customers14 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability12 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core, flagship and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Partner and Microsoft Cloud Partner providing Microsoft 365 and Azure solutions to clients. In-house Microsoft solution architects help leverage the suite of applications and security tools.
• LenovocoreTechnology or IntegrationLenovo Gold Partner providing device hardware for client solutions.
• Hewlett Packard Enterprise (HPE)coreTechnology or IntegrationHPE Silver Partner providing enterprise hardware and solutions.
• ArubacoreTechnology or IntegrationAruba Silver Partner providing networking solutions.
• XeroxflagshipStrategic or Co-development PartnerParent company acquired Concept in 2011 and integrated into Xerox Business Solutions in 2020. Provides technology portfolio, brand credibility, global resources, and 100-year innovation heritage.
• Xerox Business SolutionsflagshipStrategic or Co-development PartnerStrategic mission to help organizations improve flow of work to enable greater performance, agility, and transformation. Provides global technology leadership and go-to-market support.
• The Woodland TrustminorStrategic or Co-development PartnerSupporting national tree planting programme as part of sustainability initiatives.
• The Prince's TrustminorStrategic or Co-development PartnerPartnership creating opportunities for people to give back and make a difference locally in communities.

Scale indicators19 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Computacenter: UK-headquartered IT services provider delivering managed IT, modern workplace, networking, and security services to enterprise customers, competing with Concept Group's IT services portfolio.
• Ricoh UK: Ricoh's UK arm provides managed print, document management, and IT services to enterprises, directly competing with Concept Group's combined print-and-digital workplace offering.
• Softcat: Softcat is a major UK IT reseller and managed services provider focused on Microsoft, networking, and workplace technology, overlapping with Concept Group's Modern Workplace and IT services offerings.
• Konica Minolta Business Solutions UK: Konica Minolta UK delivers managed print, document management, and IT services with a similar product portfolio to Concept Group, including production print, workflow automation, and Microsoft 365-based modern workplace solutions.
• Canon UK: Canon's UK business offers managed print services, multifunction devices, and document solutions that overlap directly with Concept Group's print and digital mail offerings.
• Kyocera Document Solutions UK: Kyocera's UK operation delivers managed print services, multifunction devices, and document solutions that compete with Concept Group's printer, managed print, and document management business.
• Toshiba Tec UK: Toshiba Tec UK provides managed print and document management solutions, including e-STUDIO multifunction devices and workflow software, serving the same UK enterprise customer base as Concept Group.
• Capita: Capita provides IT services, business process outsourcing, and digital transformation to UK enterprise and public sector, including document and contact centre capabilities comparable to Concept Group's digital services.

Broad incumbents

• Xerox: Xerox is the ultimate parent of Concept Group and the global incumbent in managed print and document services; Concept effectively operates as a Xerox channel partner while also competing with other Xerox Business Solutions subsidiaries.
• HP (HP Inc.): HP's Managed Print Services and digital workflow offerings compete broadly with Concept Group's print and document management portfolio, though HP sells at a much larger global scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/conceptgroupltd
• LinkedInlinkedin.com/company/concept-group-ltd

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Concept Group