What Mosaic Support Services does

Mosaic Support Services is a Tasmanian nonprofit disability support organisation, founded in 1984 and incorporated as Mosaic Support Services (Tas) Inc, delivering person-centred disability services under Australia's National Disability Insurance Scheme (NDIS). The organisation provides three core service lines: Community Access (day and weekend programs), Supported Independent Living (SIL) enabling participants to live in their own homes, and Respite Options (short-stay accommodation across dedicated properties for children, teens, and adults in southern and northern Tasmania). Approximately 600 participants are supported by a combined workforce of 900 staff post-merger.

The business model is overwhelmingly NDIS-funded recurring service delivery, with revenue tied to participant plans and government-set price caps; ancillary revenue is generated through Made By Mosaic, a wholly-owned social enterprise retailing handmade client-produced goods through a Hobart storefront and online store, plus co-contribution fees for select programs such as Vacation Care (AUD $17.60/day, end-of-month invoicing). Distribution is direct-to-participant across multiple Tasmanian locations including Hobart (headquarters, 99 Bathurst Street), Moonah, Mornington, Kingston, and Launceston, with referral pipelines through NDIS Local Area Coordinators and plan managers. The organisation's go-to-market is sales-led via an intake team engaging prospective participants and families.

On 9 December 2024, Mosaic officially merged with Able Australia to form a combined entity under Able Australia's leadership (CEO Lynette McKeown), consolidating two of Tasmania's largest disability providers to achieve greater financial sustainability. Complementary non-core programming includes Mosaic Studios, Mosaic Gallery, the annual Mosaic Festival of Arts, the X-Press Radio program (in collaboration with Edge Radio 99.3FM, 2020 NCBA Innovation Award winner), and creative ensembles such as Centrestage, Key Change, and Amarra Dance Ensemble.

Name

Mosaic Support Services

Legal name

Mosaic Support Services (Tas) Inc

Website

https://mosaictas.org.au

Company type

Private

Founded year

1984

Operating status

Acquired

Headcount range

251–500 employees

Short description

Mosaic Support Services is a Tasmanian nonprofit, NDIS-registered disability provider delivering Supported Independent Living, Community Access, and Respite Options to approximately 600 participants, now merged with Able Australia as of December 2024.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGACAG)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGAEAG), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI)

Keywords

• Disability support services
• NDIS provider
• Supported independent living
• Community access programs
• Respite services

Headquarters

HQ city

Hobart

HQ country

Australia

HQ region

Oceania

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Infrastructure

Revenue model

1. NDIS Funded Services: Core revenue from National Disability Insurance Scheme funding for disability support services including Supported Independent Living, Community Access, and Respite Options. Services delivered to approximately 600 clients across Tasmania.
2. Social Enterprise (Made By Mosaic): Handmade products and artisan goods sold through retail storefront and markets, created by clients in supported employment programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Mosaic Support Services is a registered NDIS provider delivering personalised disability support services across Tasmania, including Supported Independent Living, Community Access day and weekend programs, Respite Options short-term accommodation, and Vacation Care school holiday programs. The organisation also runs the Made By Mosaic social enterprise, where clients create and sell handmade artisan goods through a retail storefront in Hobart and an online store.

Product overview

Mosaic Support Services is a disability support services organization offering a comprehensive portfolio of programs and services for people with disabilities and their families in Tasmania. The core services include Community Access (day and weekend programs), Supported Independent Living, and Respite Options. The organization also operates complementary creative programs including Mosaic Studios, Mosaic Gallery, and the annual Mosaic Festival of the Arts. Through its social enterprise Made By Mosaic, clients create and sell handmade products. X-Press Radio provides radio broadcasting opportunities. These programs work together to support clients in achieving their individual goals and living life their way.

Differentiator

Problem solved

Functional benefit

Brands

• Made By Mosaic: Social enterprise that sells handmade products including pottery, soap, art and crafts created by Mosaic clients. Operates as a retail store at 99 Bathurst Street, Hobart and online at madebymosaic.com.au.
• Mosaic Studios
• X-Press Radio

Products and services

• Community Access

Quantifiable outcome

• 600 clients supported across Tasmania by combined 900 staff
• +2 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Able AustraliacoreStrategic or Co-development Partner · 9 December 2024Official merger effective 9 December 2024 combining over 50 years of disability support experience. Creates stronger, more financially sustainable future with collective resources, knowledge and expertise. Combined organisation supports 600 clients and employs 900 people.
• Edge Radio 99.3FMcoreStrategic or Co-development PartnerLongstanding collaboration spanning over 15 years providing Mosaic clients with a mainstream platform to broadcast on through X-Press Radio program. The program airs twice monthly and is an award-winning radio show (2020 NCBA Award for innovative programming). Mosaic clients serve as radio announcers under guidance of Mosaic Tutor and Edge Station Manager Hannah Rogers.
• Moonah Arts CentrecoreStrategic or Co-development PartnerKey venue partner for Mosaic Festival of Arts and ongoing programs. Supports annual festival exhibitions including AQUANEBULA exhibition in 2024. Provides performance studio space for dance, music, and drama programs.
• Glenorchy City CouncilminorGTM or Marketing PartnerCouncil partner supporting Mosaic Festival of Arts 2024, providing funding and community backing for the annual arts celebration.
• Second Echo EnsemblecoreStrategic or Co-development PartnerCollaboration on Festival of Arts programming; ensemble performers involved in workshops and performances as part of Mosaic's creative arts program. Joint activities including movement, sound and visual creation for exhibitions.
• Tasmanian Symphony Orchestra (TSO)minorStrategic or Co-development PartnerTSO conducted pop-up performance at Mosaic HQ as part of their TSO to YOU state-wide community tour, providing cultural enrichment for clients.
• Salamanca Arts CentreminorStrategic or Co-development PartnerVenue partner for Mosaic Festival of Arts exhibitions at Long Gallery, hosting annual art exhibitions and opening night events.
• NDIScoreGTM or Marketing PartnerRegistered NDIS provider delivering funded disability support services. Government funding body that enables service delivery to approximately 600 participants.

Scale indicators5 records

Expansion highlights6 records

Broad incumbents

• Life Without Barriers: One of Australia's largest NDIS-registered disability support providers, offering SIL, Community Access, respite, and foster care nationally. Direct overlap with Mosaic's core service lines and NDIS funding model, but at a much larger national scale.
• Aruma: National NDIS provider formed from the merger of House with No Steps and Scope Victoria. Delivers Supported Independent Living, community participation, and respite services across Australia — directly comparable service mix to Mosaic, with a broader geographic footprint.

Regional players

• Endeavour Foundation: Queensland-based disability services nonprofit delivering accommodation, respite, lifestyle supports, and supported employment. Direct comparator in scale, service mix, and the inclusion of social enterprise employment programs.
• Yooralla: One of Victoria's oldest disability service providers, offering SIL, respite, therapy, and community participation. Highly comparable to Mosaic in operating model (nonprofit, multi-service, NDIS-funded) but operates in Victoria rather than Tasmania.
• Cerebral Palsy Alliance: Long-established NSW disability provider offering therapy, accommodation, and community programs for people with cerebral palsy and other disabilities. Comparable nonprofit, multi-service model with a strong research and clinical backbone.
• Northcott: NSW-based NDIS provider delivering disability accommodation, community participation, and respite services. Comparable service portfolio and customer segments to Mosaic, though focused on a different state with a larger population base.
• genU (formerly Karingal): National disability and aged care provider operating across Victoria, NSW, WA, Tasmania, and QLD. Operates in Tasmania alongside Mosaic and offers overlapping disability, community, and employment services, making it a relevant in-region competitor.

Emerging players

• Mable: Online platform connecting NDIS participants with independent support workers. Represents a different (platform) delivery model that competes with Mosaic's traditional direct-employee service delivery, particularly for Community Access and self-managed NDIS participants.

Direct peers

• Sunnyfield: NDIS-registered disability support provider offering Shared Living, Community Participation, and Supported Employment services across NSW, QLD, and ACT. Closely comparable mid-size nonprofit peer with similar service mix and a social enterprise component (Sunnyfield Cafe).
• Able Australia: Able Australia merged with Mosaic on 9 December 2024 and is now the parent entity. It provides nearly identical disability support services (SIL, Community Access, Respite) across multiple Australian states with 50+ years of experience, making it the most direct historical peer and now merger counterpart.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/mosaictas
• Instagraminstagram.com/madebymosaictas

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mosaic Support Services