Engage Software
Engage Software is an Argentine enterprise software company that builds an integrated CRM, BPM, CPM, and BI platform for managing the full customer lifecycle, serving banks, fintechs, retailers, insurers, and healthcare organizations across Latin America with 60+ installations.
- Company typePrivate
- Founded1999
- HeadquartersBuenos Aires, Argentina
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Engage Software does
Engage Software, operated by Soluciones S.A. (also referred to as Soluciones Tecnológicas S.A.), is an Argentine enterprise software company founded in 1999 that builds and sells Engage Business Solution, a unified platform combining CRM, BPM (business process management), CPM (campaign performance management), and BI capabilities for managing the full customer lifecycle from prospecting and sales through customer service, loyalty programs, and debt collection. The platform is delivered as either cloud or on-premise deployments and supports multi-country rollouts across Latin America, with native integration to WhatsApp Business, chat, email, SMS, telephony, ERP systems, and core banking platforms. Specialized modules include Engage Collections (AI-powered debt collection), Engage Loyalty, Engage Manager Web (campaign management), Engage Mobile, Engage Web Access, and Engage Analytical Solution.
The company serves primarily large enterprises in financial services, retail and retail financial services, healthcare and insurance, and collections/recovery across Argentina, Brazil, Mexico, Chile, Peru, Uruguay, Panama, and other Latin American markets. Its stated roster of 60+ installations includes Mercado Libre, Mercado Pago, BBVA, Banco Provincia, BIND, Banco de Crédito del Perú, Western Union, Cencosud, Sodimac, Galicia Seguros, and Claro. Engage monetizes through enterprise platform licensing/subscriptions (annual billing, cloud or perpetual on-premise), implementation and professional services, and a recurring education and certification program for clients and partners.
Go-to-market is enterprise field sales supported by regional partner/reseller networks in Argentina, Chile, Uruguay, and Peru, complemented by strategic channel and technology alliances — most notably with Bantotal (BDevelopers program, 2019), MicroStrategy LATAM (2019), and Infobip (AgentOS/AgenticAI, 2026). The company is privately held, bootstrapped with no disclosed funding rounds, and remains led by co-founders Aníbal Caropreso and Héctor Oestereicher, with headquarters at Maipú 1252, Buenos Aires, and regional offices in Santiago, Lima, and Montevideo.
Engage Software firmographics
Firmographics- Name
- Engage Software
- Legal name
- Soluciones S.A.
- Website
- https://engage-sc.com.ar
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Engage Software is an Argentine enterprise software company that builds an integrated CRM, BPM, CPM, and BI platform for managing the full customer lifecycle, serving banks, fintechs, retailers, insurers, and healthcare organizations across Latin America with 60+ installations.
- Ownership category
- akta.pro rank
Engage Software industry classification
Industry- Product category
- Enterprise Customer Lifecycle Management Software
- NAICS
- Software Publishers (513210), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Customer Engagement & Messaging (Email, SMS, Push, In-App) (BPAFAFAI)
- akta.pro secondary industries
- Customer Engagement, CRM & Agent/Broker Enablement Platforms (FSAGAGAD), Employer/Member Engagement Platforms for Provider-Sponsored Plans (HLACAEAM)
Keywords
Where Engage Software is headquartered
LocationHeadquarters
- HQ city
- Buenos Aires
- HQ country
- Argentina
- HQ region
- Latin America
Offices4 records
Markets served
Engage Software business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Platform Licensing and Subscriptions: Enterprise software licensing model providing access to the Engage Business Solution platform including CRM, BPM, Analytics, and specialized modules. Deployment options include cloud-based SaaS subscription or perpetual on-premise license with annual maintenance fees.
- Professional Services: Implementation, consulting, training, and technical support services delivered by Engage's professional services team and certified partners. Includes process design, system integration, data migration, and user adoption programs.
- Education and Certification: Quarterly training programs for customers and partners on Engage platform administration, process design, and development. Certification programs with validity periods for clients (2 years) and partners (1 year).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Platform License |
| Other | Multi-year contract | Professional Services Package |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
Engage Software product offering
Product offeringCore offering
Engage Software develops and sells the Engage® Business Solution, a proprietary enterprise platform that integrates CRM, BPM, CPM, and Business Intelligence capabilities to manage the full customer lifecycle — from sales, telemarketing, customer service and loyalty through credit origination and debt collection. The platform is delivered with native omnichannel communication (WhatsApp, Chat, Email, SMS, Facebook Messenger), AI-powered scoring, and pre-built vertical modules such as Engage Collections and Engage Loyalty, available as cloud SaaS or on-premise deployments across Latin America.
Product overview
Engage Software (Soluciones Tecnológicas S.A.) offers Engage Business Solution, a unified enterprise platform combining CRM, BPM, CPM, and BI capabilities. The core platform is supplemented by specialized modules: Engage Collections for AI-powered debt collection, Engage Loyalty for customer retention, Engage Manager Web for omnichannel campaign management, Engage Mobile for field operations, Engage Web Access for self-service, and Engage Integration Services for ERP/Core system connectivity. The platform covers the complete customer lifecycle from prospecting and sales through customer service, loyalty programs, and debt collection management, with native omnichannel communication support (WhatsApp, Chat, email, SMS) and AI-powered analytics for collection scoring.
Differentiator
Problem solved
Functional benefit
Brands
- Engage® Collections: Collections management solution for debt recovery and delinquency management with AI-powered scoring.
- Engage® Loyalty
- Engage® Analytical Solution
- Engage Manager Web
Products and services
- Engage Business Solution Central enterprise platform integrating CRM, BPM, CPM, and BI for managing the complete customer lifecycle — prospecting, sales, telemarketing, customer service, loyalty, credit origination, and debt collection. Includes a 360° Customer View, embedded workflow engine, universal data integration, and native omnichannel communication (WhatsApp, Chat, Email, SMS, Facebook Messenger). Targeted at large financial institutions, retailers, healthcare insurers, and multi-country enterprises in Latin America; deployable as cloud SaaS or on-premise.
- Engage Collections Specialized debt collection and mora management module for early, late, and pre-legal collections, including AI-powered predictive scoring (via partner BeSmart), automated multi-channel outreach, and integrated negotiation workflows. Designed for banks, fintechs, retailers, and healthcare insurers running large-volume collections operations; deployed by BBVA, Mercado Libre, Cencosud, Western Union, and Galicia Seguros.
- Engage Loyalty
Quantifiable outcome
- 76.4% campaign conversion rate for healthcare customer
- +5 more outcomes
Companies that use Engage Software
Customer profileNamed customers22 records
Segments5 records
Ideal customer profiles4 records
Engage Software technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability9 records
Feature8 records
Engage Software partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- InfobipcoreStrategic alliance between Engage Business Solution and Infobip combining customer experience platforms for omnichannel communication and AI-powered automation. Joint customer implementations include Federada Cobertura Médica achieving 76.4% campaign conversion rates. Infobip provides AgentOS and AgenticAI capabilities integrated with Engage's operational platform.
- MicroStrategy LATAMcoreEngage Software Company became official MicroStrategy LATAM partner joining the partner program regionally across Latin America. The alliance enables MicroStrategy customers to benefit from Engage's process automation and CRM capabilities, with centralized business processes, improved traceability, and reduced operational times and costs.
- BantotalcoreBantotal announced strategic partnership integrating Engage Business Solution into the BDevelopers program. The agreement enables Bantotal customers across Latin America to access Engage's CRM, BPM, CPM, and BI solutions through the Bantotal platform ecosystem. Engage operates in Latin America since 1999 as part of this expansion.
- GyFminorImplementation and consulting partner in the Engage partner ecosystem.
- Theia ConsultingminorConsulting partner supporting Engage implementations.
- KenwinminorChannel partner in the Engage distribution network.
- InspiringminorChannel partner in the Engage distribution network.
- CMS PeopleminorChannel partner supporting Engage market reach.
- SolunegociosminorStrategic partner in Chile presenting Engage Collections at regional events including Business Revolution Week Chile 2020.
Scale indicators12 records
Recent moves7 records
Expansion highlights5 records
Engage Software competitors and assessment
Company assessmentEmerging players
- Freshworks: Mid-market CRM and customer engagement suite expanding in LATAM. Freshworks competes with Engage's CRM, customer service, and campaign modules in the mid-market and SMB-up segment of the regional market.
- Infobip: Global cloud communications platform with strong LATAM footprint and emerging AgentOS/AgenticAI capabilities. Infobip is both a strategic partner and an emerging competitor at the omnichannel communication and AI automation layer.
Broad incumbents
- Salesforce: Global CRM leader whose Financial Services Cloud, Service Cloud, and Marketing Cloud compete with Engage's CRM, loyalty, and campaign management modules. Salesforce is the dominant incumbent Engage most often displaces (or loses to) in LATAM enterprise deals.
- Oracle CX / Siebel: Oracle's customer experience and Siebel CRM offerings serve financial services and large enterprises globally, including in LATAM. Oracle competes with Engage's CRM and origination modules, especially with banks already standardized on Oracle core banking.
- Microsoft Dynamics 365: Broad enterprise CRM/ERP suite used heavily by LATAM banks and enterprises via Microsoft relationships. Dynamics competes with Engage's CRM, BPM, and analytics modules, particularly where Microsoft licensing is already in place.
- SAP Customer Experience: SAP's CRM and customer experience suite integrated with S/4HANA competes with Engage's enterprise CRM, analytics, and integration capabilities, particularly with LATM enterprises already running SAP ERP.
Direct peers
- Genesys: Customer experience and contact center platform with omnichannel routing, AI, and workforce engagement. Genesys competes with Engage's telephony-integrated customer service and collections use cases in enterprise deployments.
- Zendesk: Customer service and engagement platform with strong LATAM presence. Zendesk competes with Engage's customer service, omnichannel, and ticket management capabilities for mid-market and enterprise customers.
- Pegasystems: Enterprise BPM/CRM platform with deep case management, workflow automation, and customer engagement capabilities. Pega competes head-to-head with Engage's BPM/CPM modules in large financial services accounts and offers similar AI-driven process automation.
Regional players
- Bantotal: Uruguay-based core banking platform with 20M+ users across 14 countries. Bantotal is both a strategic channel partner (BDevelopers) and a regional peer — its core banking suite competes with and complements Engage's CRM/BPM stack for LATAM banks.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Engage Software social profiles
Digital presenceEngage Software financial estimates
Financial estimateRevenue estimate
Valuation estimate
Engage Software leadership team
Management profileNumber of profiles
Profiles4 records
Engage Software funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Engage Software M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Engage Software
What does Engage Software do?
Engage Software develops and sells the Engage® Business Solution, a proprietary enterprise platform that integrates CRM, BPM, CPM, and Business Intelligence capabilities to manage the full customer lifecycle — from sales, telemarketing, customer service and loyalty through credit origination and debt collection. The platform is delivered with native omnichannel communication (WhatsApp, Chat, Email, SMS, Facebook Messenger), AI-powered scoring, and pre-built vertical modules such as Engage Collections and Engage Loyalty, available as cloud SaaS or on-premise deployments across Latin America.
Is Engage Software a public or private company?
Engage Software is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Engage Software founded?
Engage Software was founded in 1999. It employs 11 to 50 people.
Where is Engage Software based?
Engage Software is headquartered in Buenos Aires, Argentina, in the Latin America region.
How does Engage Software make money?
Three revenue lines are on record. Platform Licensing and Subscriptions are the primary driver. The others are professional Services and education and Certification.
Who are Engage Software's main competitors?
Emerging players on record are Freshworks and Infobip. Broad incumbents are Salesforce, Oracle CX / Siebel, Microsoft Dynamics 365 and SAP Customer Experience. Direct peers are Genesys, Zendesk and Pegasystems. Bantotal is listed as a regional player.
Does Engage Software have an API?
No public API is recorded for Engage Software.
What industry is Engage Software in?
Engage Software's product category is Enterprise Customer Lifecycle Management Software. Its primary akta.pro industry code is BPAFAFAI, Customer Engagement & Messaging (Email, SMS, Push, In-App), with a secondary code of FSAGAGAD, Customer Engagement, CRM & Agent/Broker Enablement Platforms. Its NAICS code is 513210 and its SIC code is 7372.