in4medicine

What in4medicine does

in4medicine AG is a privately held Swiss health-IT company headquartered in Bern that develops and commercializes SMASS (Structured Medical Assessment Software; marketed as SmED in Germany), a web-based medical triage platform designed to assess the urgency of medical complaints and route patients to the appropriate level of care. The platform combines modern AI methods — including a chatbot-based dialogue interface — with established, evidence-based medical decision support systems built on a knowledge base drawn from more than 2,300 scientific studies and validated by independent research from the Zentralinstitut für die kassenärztliche Versorgung (Zi). SMASS ships in two variants: SMASS Pathfinder, a self-assessment interface for laypeople deployable via websites, apps, or terminals, and SMASS Professional, a workflow-integrated version for trained clinicians and lay users that connects to dispatch, practice, and hospital systems via an HL7-FHIR interface. The product is CE-marked as a Class IIb medical device under the European Medical Device Regulation (MDR) and holds EN ISO 13485:2016 certification with annual review audits.

The company sells to telemedicine call centers (including the German 116117 service), hospital emergency departments, rescue coordination centers, medical practices, pharmacies, and health insurance/patient-portal platforms across Switzerland, Germany, Austria, and Italy, in up to six languages. Revenue is generated through enterprise subscription or licensing of SMASS — embedded into hospital information systems (KIS), practice management systems (PVS/PIS), and CRM environments — augmented by recurring in-person and e-learning training services for medical professionals. Go-to-market is a hybrid of direct enterprise field sales and a regional channel partner (Medical Triage S.r.l. in Italy), supported by integration partnerships with healthcare IT vendors and telemedicine providers including Dedalus, vitagroup, Medi24, SHL Telemedizin, HeyPatient, and Well.

in4medicine operates as an independent, privately held Swiss corporation (CHE-114.317.142) with 1–10 employees and no disclosed external funding rounds. The company is led by CEO Andreas Meer. With approximately 2.5 million initial assessments per year processed in Germany alone, the operational footprint is sizable relative to the team's size, indicating a capital-light, partnership-driven model rather than a venture-backed growth profile.

Name

in4medicine

Legal name

in4medicine AG

Website

https://in4medicine.ch

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

in4medicine AG is a Swiss health-IT company that develops SMASS, a CE-marked Class IIb web-based medical triage platform combining AI methods with evidence-based decision support. It sells to hospitals, emergency services, telemedicine providers, practices, pharmacies, and insurers across Switzerland, Germany, Austria, and Italy.

Ownership category

akta.pro rank

Product category

Medical Triage / Clinical Decision Support Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Interoperability Standards, Profiles & Implementation (HL7/FHIR/IHE) (HLACABAA)

Keywords

• Medical triage software
• Clinical decision support
• Telemedicine triage platforms
• Medical device software
• Patient self-assessment tools

Headquarters

HQ city

Berne

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. Software Licensing/Subscription: SMASS software deployed to healthcare institutions including hospitals, emergency centers, medical practices, and pharmacies. Sold as subscription or license to enterprise customers. Integration into existing hospital information systems (KIS), practice management systems (PVS/PIS), and CRM systems.
2. Training Services: Expertise in initial medical assessment shared through training courses, available in-person or e-learning. Training offered with or without software for medical professionals in pharmacies, doctors' offices, and hospitals.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

in4medicine AG develops and licenses SMASS, a CE-marked Class IIb web-based medical triage / initial-assessment software that combines AI methods with established clinical decision support systems grounded in more than 2,300 scientific studies. The platform is offered in two interfaces — SMASS Pathfinder (chatbot-driven patient/layperson self-assessment) and SMASS Professional (clinician triage with prioritized questions and HL7-FHIR integration) — and is complemented by in-person and e-learning training services for medical professionals in pharmacies, practices and hospitals.

Product overview

in4medicine offers a unified product portfolio centered on SMASS (Structured Medical Assessment Software), a web-based medical triage platform available in two variants: SMASS Pathfinder for layperson self-assessment and SMASS Professional for healthcare professionals. The system uses AI-enhanced medical decision support to provide structured, evidence-based initial assessments. SMASS is complemented by training and e-learning services. The product is deployed across Switzerland, Germany, Austria, and Italy in up to 6 languages, with approximately 2.5 million initial assessments per year in Germany alone.

Differentiator

Problem solved

Functional benefit

Brands

• SMASS: Innovative web-based software for precise assessment of urgency of medical complaints, featuring structured conversation management and seamless documentation. Includes two user interfaces: SMASS Pathfinder for laypeople and SMASS Professional for healthcare professionals.
• SMASS Pathfinder
• SMASS Professional
• SmED

Products and services

• SMASS (Structured Medical Assessment Software) Web-based medical initial-assessment (triage) software that precisely assesses the urgency of medical complaints and provides structured conversation management and seamless documentation for hospitals, rescue coordination centers (e.g., 116117, 112), telemedicine providers, medical practices and pharmacies. Offered via two user interfaces — SMASS Pathfinder (chatbot-driven self-assessment for laypeople, deployable on websites, apps and terminals) and SMASS Professional (prioritized-question triage for trained healthcare professionals with optional shortcuts) — both using a multisymptom / syndrome-oriented analysis that completes an initial assessment in about 90 seconds and integrates with KIS, PVS/PIS and CRM systems via HL7-FHIR. CE-marked as a Class IIb medical device under MDR and ISO 13485:2016 certified; all personal data remains in the customer's system.
• Training and E-Learning Services for Medical Initial Assessment Structured medical-initial-assessment training courses delivered in-person or as e-learning, available with or without accompanying SMASS software. Targeted at medical professionals in pharmacies, doctors' offices (general practitioners and specialists) and hospitals, sharing in4medicine's expertise in triage methodologies. Successful completion of the e-learning course is the minimum prerequisite for users to operate SMASS Professional.

Quantifiable outcome

• Initial assessment completed in 90 seconds despite comprehensive multisymptom analysis
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Medical Triage S.r.l.coreChannel Partner/ Reseller/ DistributorRegional distribution partner in Italy with focus on medical emergency services in various regions. Handles sales and implementation of SMASS in the Italian market.
• Zentralinstitut für die kassenärztliche Versorgung (Zi)coreStrategic or Co-development PartnerConducted validation studies for SMASS/SmED methodology. Provides scientific credibility and evidence base for the medical decision support system.
• aQua InstitutminorStrategic or Co-development PartnerHealthcare quality institute. Partnership for quality assurance and validation of medical assessment methodologies.
• ConcordiaminorOthersHealthcare partner organization. Nature of partnership indicated by logo presence on website.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Infermedica: Infermedica provides AI-driven symptom assessment and patient triage tools sold to health systems, insurers, and telemedicine providers globally. It is the closest direct competitor to in4medicine's SMASS product in the B2B clinical decision support / triage category.
• Mediktor: Mediktor provides an AI-based medical symptom checker and triage solution deployed with health insurers, hospitals, and telemedicine providers. It is a direct comparable to SMASS in clinical triage / patient routing, particularly in European and Latin American markets.
• Babylon Health: Babylon built a digital triage and telehealth platform combining AI symptom assessment with virtual consultations. Despite its corporate restructuring, it remains a reference point for AI-driven triage at enterprise scale, overlapping directly with SMASS's clinical decision support positioning.
• TriageLogic: TriageLogic provides nurse triage software and call center decision support tools for health systems and medical on-call lines. Its positioning in telephone-based triage and symptom assessment directly overlaps SMASS Professional's use case in 116117 and rescue coordination centers.
• Buoy Health: Buoy Health provides an AI-powered symptom checker and care navigation tool used by health plans, employers, and providers in the US. It competes in the same clinical decision support / patient routing category as SMASS, with a comparable B2B2C distribution strategy.
• Medgate: Medgate is the largest Swiss telemedicine provider, operating 24/7 telephone and video consultations and triaging patients to the appropriate level of care. It is a direct comparable in Swiss/DACH medical triage and is a potential SMASS integrator or competitor in the same buyer set.
• Ada Health: Ada Health offers an AI-powered symptom assessment and care navigation platform used by health systems, insurers, and consumers. Like in4medicine, it sells a clinically validated triage tool into enterprise healthcare channels and competes for similar hospital and insurer buyers.
• Health Navigator: Health Navigator (acquired by Healthwise) provides evidence-based symptom assessment content and triage algorithms for telehealth, nurse advice lines, and digital health platforms. It is a direct comparable to in4medicine's evidence-driven, knowledge-base approach to triage and patient routing.

Broad incumbents

• K Health: K Health offers an AI-driven primary care platform combining symptom assessment with virtual visits, predominantly in the US market. While it is a broader consumer/primary care play, its AI triage layer is directly comparable to SMASS Pathfinder and the SMASS Professional clinical workflow.
• Doctolib: Doctolib is a dominant European health platform combining appointment booking, teleconsultation, and patient navigation, primarily in France, Germany, and Italy. It is a broader incumbent whose scale and integration into physician workflows could pressure niche triage vendors like in4medicine.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/in4medicine-ag

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about in4medicine