Redpalm
Redpalm is a UK-based Managed Service Provider headquartered in Northampton that delivers managed IT, cyber security, technology procurement, and hybrid IT services to approximately 495 SME, charity, education, and public sector customers. It also operates as a certification body for Cyber Essentials and IASME schemes.
- Company typePrivate
- Founded2010
- HeadquartersNorthampton, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Redpalm does
Redpalm Technology Services Ltd is a UK-based Managed Service Provider headquartered in Northampton, England, founded in 2010 by Christophe Grosjean as a value-added reseller and pivoted into managed services in 2014. The company delivers four core service pillars — Managed IT Services (user support, proactive monitoring, backups and disaster recovery, professional services, IT audits), Cyber Security Services (vulnerability assessments, phishing simulations, incident response, endpoint and identity management, DMARC, penetration testing), Technology Procurement (hardware sourcing, including public sector), and Hybrid IT (cloud, connectivity, networking, collaboration, office relocation). Redpalm holds certification body status for Cyber Essentials, Cyber Essentials Plus, and IASME Cyber Assurance under NCSC oversight, and is a Cyber Essentials partner for the East Midlands Cyber Resilience Centre. The technical stack is built on Microsoft (all engineers Microsoft certified) with partner integrations across Veeam, VMware, Dell, and baramundi.
The business model is sales-led and UK-domestic, targeting SMEs, charities, education providers, public sector bodies, and mid-sized organisations across roughly 495 customers. Revenue is generated primarily through recurring managed service contracts billed annually on a quote basis, supplemented by project-based professional services and transactional hardware procurement with margin. Demand generation combines free lead-magnet tools (Cyber Risk Score, Free IT Roadmap), an active blog publishing 3-4 cyber security and IT articles weekly, LinkedIn presence, email nurture, and referrals through the National Cyber Resilience Centre Group. Service differentiation rests on a personal client manager + dedicated technical engineer model, 24/7 support, 97% SLA resolution rate, and 8-second average call answer time.
Redpalm operates with 11–50 employees and appears to be founder-owned with no disclosed external institutional funding. Named customers span charities (Church Army since 2016, C2C Social Action, The Ramblers), legal (Hibberts Solicitors), rail/transportation (Porterbrook), port health (Suffolk Coastal Port Health Authority), SMB tech (Komcept Solutions), and healthcare (NHS). Long customer tenures of 6+ years across multiple accounts indicate low churn, while the SME-heavy mix and absence of any single dominant customer limit concentration risk but also cap individual contract sizes.
Redpalm firmographics
Firmographics- Name
- Redpalm
- Legal name
- Redpalm Technology Services Ltd
- Website
- https://redpalm.co.uk
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Redpalm is a UK-based Managed Service Provider headquartered in Northampton that delivers managed IT, cyber security, technology procurement, and hybrid IT services to approximately 495 SME, charity, education, and public sector customers. It also operates as a certification body for Cyber Essentials and IASME schemes.
- Ownership category
- akta.pro rank
Redpalm industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Business Support Services (5614), Security Systems Services (56162)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Management Services (8741)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
Keywords
Where Redpalm is headquartered
LocationHeadquarters
- HQ city
- Northampton
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Redpalm business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain
Revenue model
- Managed IT Services: Recurring managed services including IT user support, proactive monitoring, backups and disaster recovery, professional services, IT audits, and health checks. Sold as ongoing retainer/contract with SLA commitments.
- Cyber Security Services: Cyber security offerings including vulnerability assessments, email phishing campaigns, penetration testing, endpoint management, identity and access management, incident response, DMARC, and IASME Cyber Assurance Certification. Mix of project-based and recurring retainer.
- Technology Procurement: IT hardware and technology procurement services including hardware services and IT procurement for public sector. Transactional product sales of hardware with margin.
- Hybrid IT Services: Cloud services, hosting, connectivity, networking, collaboration, and office/data centre relocation services. Mix of project and recurring cloud hosting revenue.
- Professional Services: Professional services for project-based IT work, system migrations, server refreshes, and security infrastructure projects.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Quote-based managed IT and cyber security services. No publicly listed pricing. |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Redpalm product offering
Product offeringCore offering
Redpalm is a UK Managed Service Provider that delivers outsourced IT management, integrated cyber security, technology procurement, and hybrid IT (cloud, connectivity, collaboration) to businesses, charities, schools, and public sector organisations. Its certified engineers deliver 24/7 monitoring, backup and disaster recovery, vulnerability assessments, penetration testing, and endpoint/identity management, and the firm acts as a certification body for the government-backed Cyber Essentials, Cyber Essentials Plus, and IASME Cyber Assurance schemes. Services are sold on recurring retainer/SLA contracts with project-based professional services layered on top.
Product overview
Redpalm is a Managed Service Provider (MSP) offering an integrated portfolio of IT services primarily for UK businesses. The offering comprises four core service pillars: Managed IT Services (covering user support, monitoring, backups, audits, and sector-specific support for charities and schools), Cyber Security Services (including vulnerability assessments, phishing simulations, incident response, endpoint management, identity/access management, and penetration testing), Technology Procurement (hardware and software sourcing with public sector capabilities), and Hybrid IT (combining cloud services, connectivity, and collaboration tools). Redpalm also serves as a certification body for Cyber Essentials and Cyber Essentials Plus, as well as IASME Cyber Assurance, providing assessment and certification services. All engineers are Microsoft certified and the company maintains partnerships with technology vendors including Veeam, VMware, and Dell Technologies.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
Quantifiable outcome
- 495 customers served across UK
- +6 more outcomes
Companies that use Redpalm
Customer profileNamed customers8 records
Ideal customer profiles2 records
Redpalm technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Redpalm partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- MicrosoftcoreLeading Microsoft partner. All Redpalm engineers are Microsoft certified, ensuring knowledge and expertise to resolve IT problems quickly. Microsoft partnership underpins Redpalm's managed IT services, cloud services, and hybrid IT offerings. Redpalm provides Microsoft licensing guidance (e.g., New Commerce Experience licensing changes) as part of their service offering.
- VeeamcoreVeeam is listed as a partner/vendor on Redpalm's website. Veeam provides backup and data management solutions, which are relevant to Redpalm's backups and disaster recovery service offerings.
- VMwarecoreVMware is listed as a partner/vendor. VMware provides virtualisation and cloud infrastructure technology, relevant to Redpalm's hybrid IT, cloud services, and data centre services.
- Dell TechnologiescoreDell Technologies is listed as a partner/vendor. Dell provides hardware (servers, storage, PCs) that Redpalm supplies through its technology procurement services.
- BaramundicoreBaramundi is listed as a partner/vendor. Baramundi provides endpoint management and security software, directly supporting Redpalm's endpoint management and security service offering.
- National Cyber Resilience Centre Group (East Midlands)coreRedpalm is a Cyber Essentials partner for the East Midlands Cyber Resilience Centre within the National Cyber Resilience Centre Group. This strategic partnership positions Redpalm as a trusted local authority for cyber security services, providing referral pathways and regional credibility in cyber resilience.
- IASMEcoreRedpalm is a certification body for IASME Cyber Assurance schemes including Cyber Essentials and Cyber Essentials Plus, and IASME Cyber Assurance Level Two. This allows Redpalm to assess and certify client organisations against these government-backed standards.
Scale indicators5 records
Recent moves3 records
Expansion highlights6 records
Redpalm competitors and assessment
Company assessmentDirect peers
- Mirus IT Solutions: UK Midlands-based MSP providing managed IT support, cloud, and cyber security services to SMEs in sectors including professional services and charities. Comparable to Redpalm in target geography (Northamptonshire / East Midlands), service mix, and customer profile.
- TSG: UK-headquartered managed IT, cyber security, and Microsoft 365 / Azure specialist serving SMEs and mid-market customers. Similar Microsoft-centric service portfolio and UK SME customer focus as Redpalm.
- Datcom: UK managed IT and cyber security provider serving SMEs across multiple sectors, with emphasis on Microsoft-based managed services. Direct comparable in service stack, target market, and UK regional delivery model.
- Netstar: UK managed IT services provider offering 24/7 IT support, cyber security, and cloud services to SMEs. Closely comparable in service breadth (managed IT + cyber + cloud) and customer focus (UK SMEs and mid-market).
- Fitzrovia IT: UK-based IT support provider for SMEs offering managed services, cyber security, and Microsoft 365 / Azure consultancy. Competes in the same UK SME managed IT and Microsoft-centric services segment as Redpalm.
- Littlefish: UK-based Managed Service Provider of similar scale, delivering managed IT support, cyber security, and cloud services to UK SMEs and mid-market customers. Directly comparable in geography, customer segment, and service portfolio mix (managed IT + cyber + cloud).
- CloudCoCo: UK-based IT services and managed services provider delivering cloud, managed IT, and cyber security solutions to UK SMEs. Closely comparable in business model (managed services + technology procurement) and target customer segment.
Broad incumbents
- Babble (Bechtle UK): UK MSP (now part of Bechtle group) providing managed IT, cyber, contact centre, and cloud services across a much larger customer base. Comparable managed IT + cyber offering but at greater scale and broader geographic reach than Redpalm.
- NTT Data UK: Global IT services provider with significant UK managed services, cyber security, and infrastructure operations. Competes in adjacent UK enterprise and mid-market managed services deals where Redpalm also bids.
- Capita IT Services: Large UK-based IT services and outsourcing provider delivering managed IT, cloud, and cyber security across enterprise and public sector. Overlaps with Redpalm's managed IT and public-sector support offerings as part of a much larger portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Redpalm social profiles
Digital presenceRedpalm compliance and trust
Trust signalCompliance5 records
Redpalm financial estimates
Financial estimateRevenue estimate
Valuation estimate
Redpalm leadership team
Management profileNumber of profiles
Profiles3 records
Redpalm funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Redpalm M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Redpalm
What does Redpalm do?
Redpalm is a UK Managed Service Provider that delivers outsourced IT management, integrated cyber security, technology procurement, and hybrid IT (cloud, connectivity, collaboration) to businesses, charities, schools, and public sector organisations. Its certified engineers deliver 24/7 monitoring, backup and disaster recovery, vulnerability assessments, penetration testing, and endpoint/identity management, and the firm acts as a certification body for the government-backed Cyber Essentials, Cyber Essentials Plus, and IASME Cyber Assurance schemes. Services are sold on recurring retainer/SLA contracts with project-based professional services layered on top.
Is Redpalm a public or private company?
Redpalm is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Redpalm founded?
Redpalm was founded in 2010. It employs 11 to 50 people.
Where is Redpalm based?
Redpalm is headquartered in Northampton, United Kingdom, in the Europe region.
How does Redpalm make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are cyber Security Services, technology Procurement, hybrid IT Services and professional Services.
Who are Redpalm's main competitors?
Direct peers on record are Mirus IT Solutions, TSG, Datcom, Netstar, Fitzrovia IT, Littlefish and CloudCoCo. Broad incumbents are Babble (Bechtle UK), NTT Data UK and Capita IT Services.
Does Redpalm have an API?
No public API is recorded for Redpalm.
What industry is Redpalm in?
Redpalm's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize). Its NAICS code is 54151 and its SIC code is 7370.