Passepartout

What Passepartout does

Passepartout - Viagens e Turismo Lda is a privately held Portuguese travel and tourism agency incorporated on 1 September 1993, operating from physical branches in Coimbra (Rua Carlos Seixas, 269) and Anadia (Rua Manuel Ribeiro 15). It is regulated by Portugal's RNAVT under registration No. 2038 and is an IATA-accredited agency, and additionally holds official government supplier status through ANCP for public-sector travel procurement. The company is structured as a private limited company (Lda) under Portuguese law with 11–50 employees and no disclosed parent company, institutional investors, or funding rounds.

The agency's core offering is a full-service retail travel intermediation business: airline ticketing, hotel reservations, packaged tours, cruise bookings, car rental, travel insurance, consular visa assistance, group travel, and MICE/corporate event organization. It does not own inventory but resells packages from a broad network of tour operators and cruise lines — Solferias, Soltour, Nortravel, Lusanova, TUI, CATAI, Travelplan, MSC Cruzeiros, Costa Cruzeiros, Royal Caribbean, and Douro river operators Rota do Douro, Barcadouro, and Douro Azul, among others — across European, Atlantic, Caribbean, African, Asian, and Middle Eastern destinations. Product delivery is hybrid: in-person branch consultation supplemented by a promotional website (passepartout.pt), an email newsletter, and Facebook/Instagram channels; no proprietary mobile app, public API, or AI/ML capability is evident in the data.

Revenue is generated primarily on a commission/transaction-fee basis on bookings, with a professional-services revenue stream from corporate and MICE event management. Pricing is quote-based and not publicly disclosed. Customers span individual leisure travelers (vacations, honeymoons, family trips), corporate/business clients, group organizers, and couples. The company has accumulated regional recognition through consecutive PME Líder (2012–2016), PME Excelência (2000–2014), TOP TAP (2007–2013), and Cliente Aplauso Millenium BCP (2005–2014) awards, plus a 2023 Mérito Empresarial recognition from Câmara Municipal de Coimbra and a 2026 sustainability/ESG certification.

Name

Passepartout

Legal name

Passepartout - Viagens e Turismo Lda

Website

https://passepartout.pt

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

Passepartout is a privately held Portuguese travel agency (RNAVT 2038, IATA-accredited) operating physical branches in Coimbra and Anadia since 1993, reselling airline tickets, tour packages, cruises, and corporate travel services from ~20 supplier partners to leisure and business travelers.

Ownership category

akta.pro rank

Product category

Travel Agency Services

NAICS

Travel Agencies (561510), Travel Agencies (56151)

akta.pro primary industry

Outbound International Retail Travel Agencies (THAKABAI)

akta.pro secondary industries

Inbound/Local Retail Travel Agencies (Destination Booking Offices) (THAKABAH), Retail/Leisure Air Ticketing Agencies (Walk-in & Phone Booking) (THAKALAA), Group & Small-Group Custom Itinerary Planning (THAKAOAF), Group Air, Ticketing & Travel Operations (Manifests, Rebooking, 24/7 Support) (THAHANAF)

Keywords

• Travel agency services
• Leisure travel packages
• Corporate travel management
• Cruise booking services
• Airline ticketing services

Headquarters

HQ city

Coimbra

HQ country

Portugal

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Tour Packages and Vacation Packages: Commission-based revenue from selling packaged tours and vacation packages from multiple tour operators including Solferias, Soltour, Nortravel, Lusanova, TUI, CATAI, and others.
2. Airline Ticketing: Airline ticket issuance for flights worldwide through BSP and airline direct connections. Computerized direct administration of flight booking processes.
3. Corporate Travel Management: Business travel services including congress organization, event planning, meetings, incentives, conferences, and corporate event management.
4. Cruise Bookings: Revenue from cruise packages including MSC, Costa, Royal Caribbean, and specialty Douro river cruises.
5. Hotel Reservations: Competitive hotel rate contracting and reservations for destinations worldwide.
6. Car Rental and Transfers: Agreements with rent-a-car companies and airport/hotel/port transfers with specialized assistance.
7. Travel Insurance: Sale of travel and baggage insurance policies.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Passepartout is a Portuguese travel and tourism agency that sells airline tickets (via BSP and direct airline connections), hotel reservations, packaged tours and cruises from multiple tour operators, car rentals, and travel insurance to individual leisure travellers. It also provides business travel management services and full corporate event/MICE organization to companies and institutions. All services are delivered through physical branches in Coimbra and Anadia, the company website, and partner tour-operator networks, with 24-hour worldwide in-trip assistance.

Product overview

Passepartout is a full-service travel and tourism agency (RNAVT 2038, IATA member) operating physical branches in Coimbra and Anadia, Portugal. The company operates as a unified service offering rather than a software platform, providing comprehensive travel services through integrated partnerships with airlines, hotels, tour operators, and cruise lines. Core products include airline ticketing, hotel reservations, package tours, business travel management, cruise bookings, car rentals, group travel organization, and event management services. The company offers both individual and corporate travel solutions with 24-hour customer support and specializes in packages to European destinations (Spain coasts/islands, Greece, Italy, Croatia), Caribbean/Mexico, Brazil, Africa (Morocco, Tunisia, Cape Verde, Senegal, Egypt), and Asia (Turkey, Thailand, Dubai).

Differentiator

Problem solved

Functional benefit

Products and services

• Airline Ticketing (Passagens Aéreas) Airline ticket booking and issuance services for travel to destinations worldwide through BSP and direct airline connections, available to both individual travellers and corporate clients.
• Hotel Reservations (Reservas de Hotéis) Hotel reservation services with competitive contracted rates across global hotel networks for both individual travellers and corporate clients.
• Tour Packages (Pacotes Turísticos) Pre-packaged and customizable tour bundles combining flights, accommodation, transfers, and other travel services sourced from tour operators including Solferias, Soltour, Nortravel, Lusanova, TUI, CATAI, Travelplan, and others.
• Individual Travel Services (Viagens Individuais) Individual travel services for leisure travellers with real-time advice, best fare searches, visa assistance, local agent agreements at destinations, and 24-hour worldwide assistance during travel.
• Business Travel Management (Viagens de Negócios) Business travel management including hotel optimization, transportation, car rental, and 24-hour logistical support in Portugal and abroad for institutional clients and companies.
• Cruise Bookings (Cruzeiros) Cruise booking services across multiple cruise lines including MSC Cruzeiros, Costa Cruzeiros, Royal Caribbean for ocean cruises, and Douro river cruise operators for specialty Douro itineraries.
• Corporate Events, Fairs & Congresses (MICE) Full-service organization of congresses, conventions, conferences, workshops, training sessions, and corporate events, including venue selection, catering, audiovisual equipment, transfers, and animation.
• Corporate Events (Eventos Empresariais) Corporate event services ranging from private lunches for executives to large-scale dinners, team events, and annual celebrations for corporate clients.
• Group Travel Organization (Grupos de Turistas) Group travel organization services for coordinated tourist movements, including tourist groups, educational trips, and senior travel with volume pricing.
• Car Rental (Rent-a-car) Vehicle rental services through agreements with car rental companies for global coverage, available to individuals and corporate clients.
• Airport/Hotel/Port Transfers & Assistance Airport, hotel, maritime, bus, and railway assistance with specialized multilingual personnel at arrival and departure points, plus dedicated transfers for travellers.
• Consular Visa Processing (Obtenção de Vistos Consulares) Consular visa processing assistance for travellers requiring visas for international destinations.
• Travel Insurance (Seguros de Viagem) Sale of travel and baggage insurance policies as supplementary protection products accompanying travel bookings.
• Douro River Cruises (Cruzeiros no Douro) Douro river cruise packages operated by partners Rota do Douro, Barcadouro, and Douro Azul, with 1-day and 2-day program options between Porto and Régua, plus luxury Spirit of Chartwell itineraries.

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

22 partnerships are on record, tiered core and minor.

• SolferiascoreChannel Partner/ Reseller/ DistributorMajor Portuguese tour operator providing packaged holidays, flight+hotel deals, and charter flights to destinations including Brazil, Cape Verde, Egypt, Tunisia, Morocco, Senegal, and Portugal islands. Passepartout resells Solferias packages.
• SoltourcoreChannel Partner/ Reseller/ DistributorSpanish tour operator offering Caribbean packages, honeymoon packages, Albania charters, and Tunisia packages. Passepartout distributes Soltour packages to Portuguese customers.
• SoltropicominorChannel Partner/ Reseller/ DistributorTour operator specializing in tropical destinations and Cape Verde packages.
• NortravelcoreChannel Partner/ Reseller/ DistributorPortuguese tour operator offering Madeira and Azores packages, Europe circuits, Turkey, China, Japan, Morocco, India, Peru, and cruise packages. Extensive catalog of tours and circuits.
• LusanovacoreChannel Partner/ Reseller/ DistributorPortuguese tour operator offering Portugal packages, European circuits, city breaks, and group travel. Provides Portuguese-language guided tours.
• TUIcoreChannel Partner/ Reseller/ DistributorGlobal tour operator offering honeymoon catalogs, bestsellers, and diverse travel packages across 5 continents.
• CATAIminorChannel Partner/ Reseller/ DistributorSpanish tour operator offering Asia packages, advance booking catalogs, and honeymoon catalogs.
• TravelplancoreChannel Partner/ Reseller/ DistributorTour operator offering Caribbean packages from Madrid, Balearic and Canary Islands packages, Tunisia, Morocco (Agadir), Albania, and Brazil packages.
• CNTravelminorChannel Partner/ Reseller/ DistributorSpanish tour operator offering Balearic and Canary Islands packages departing from Porto.
• ViajarToursminorChannel Partner/ Reseller/ DistributorTour operator offering Corfu and Puglia charter packages, Sardinia packages, Tunisia packages, and Morocco packages.
• 7x7 TravelminorChannel Partner/ Reseller/ DistributorCoach tour operator offering Benidorm and Salou packages with bus transportation from Portugal.
• Vale do AveminorChannel Partner/ Reseller/ DistributorRegional tour operator offering Benidorm packages from Lisbon and Porto.
• MarsolminorChannel Partner/ Reseller/ DistributorTour operator offering Benidorm and ski packages (Pirineus Catalães, Pirineus Aragoneses, Andorra, Sierra Nevada, Formigal).
• Costa CruzeiroscoreChannel Partner/ Reseller/ DistributorItalian cruise line offering Mediterranean, Northern Europe, and Iceland cruise packages for summer 2026.
• Royal CaribbeancoreChannel Partner/ Reseller/ DistributorGlobal cruise line offering Mediterranean, Caribbean, and worldwide cruise packages.
• MSC CruzeiroscoreChannel Partner/ Reseller/ DistributorItalian cruise line offering Mediterranean cruises departing from Lisbon during summer 2026 on MSC Opera.
• Nortravel CruzeirosminorChannel Partner/ Reseller/ DistributorNortravel's cruise division offering Norway Fjords, Iceland, and Greece cruise packages.
• Rota do DourocoreChannel Partner/ Reseller/ DistributorPortuguese river cruise operator offering Douro River day and multi-day cruise programs between Porto and Régua.
• BarcadourominorChannel Partner/ Reseller/ DistributorPortuguese river cruise operator offering Douro River day programs (Douro Vintage, Douro Tawney, Vinhas do Douro) and 2-day programs.
• Douro AzulminorChannel Partner/ Reseller/ DistributorLuxury river cruise operator offering Spirit of Chartwell 4-5 day Douro cruises with stops at Pinhão and Barca D'Alva.
• Turismo do CentrominorStrategic or Co-development PartnerRegional tourism board for Centro de Portugal region, partnered for promoting local tourism experiences, nature activities, and cultural routes.
• Pedro Pedrosa (Nature Experiences)minorStrategic or Co-development PartnerLocal nature guide offering outdoor experiences and adventures in Centro de Portugal region.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Geostar: Portuguese retail travel agency group with multiple branches and a similar mix of leisure packages, corporate travel, and tour operator reselling. Operates in the same Iberian outbound package market as Passepartout with overlapping supplier relationships.
• Abreu: One of the oldest and largest traditional Portuguese travel agency networks with nationwide branch coverage and full leisure, corporate, and MICE services. Directly comparable business model (retail travel agency, IATA-accredited, package tour reseller) targeting the same Portuguese customer base as Passepartout.
• Logitravel: Online travel agency with a Portuguese-language platform selling package holidays, cruises, and flights to the same Iberian and Mediterranean destinations that Passepartout packages. Represents the digital-native agency model competing for the same Portuguese leisure traveler.
• Bestravel: Portuguese travel agency consortium and brand network grouping independent retail agencies under a shared identity and supplier agreements. Highly comparable in business model and target market, with member agencies serving customers across Portugal similar to Passepartout's two branches.
• Top Atlântico: Major Portuguese retail travel agency chain offering leisure packages, cruises, and corporate travel with broad domestic coverage. Comparable to Passepartout as a multi-branch IATA-accredited retailer reselling similar tour-operator and cruise inventory to Portuguese consumers.

Broad incumbents

• TUI: Global integrated tourism conglomerate operating its own tour operator, airline, cruise line, and retail agency network in Portugal. Functions both as a competitor (TUI Portugal retail) and as a key supplier whose packages Passepartout resells.
• Booking.com: Global OTA dominating accommodation and increasingly package bookings in Portugal. Represents the largest structural competitive pressure on traditional agencies like Passepartout that derive significant revenue from hotel and package reservations.

Others

• Nortravel: Portuguese tour operator with an extensive catalogue of European circuits, Madeira/Azores packages, and long-haul tours (Turkey, China, Japan, Peru). A core upstream supplier whose inventory Passepartout distributes, illustrating the supplier-side dependency in the agency's business model.
• Solferias: Portuguese tour operator producing packaged holidays to Brazil, Cape Verde, Africa, and Mediterranean destinations. Functions as a core supplier whose product Passepartout resells rather than a direct competitor, but operates in the same outbound package market.

Regional players

• Viagens El Corte Inglés: Spanish retail travel agency chain operated by El Corte Inglés department store group, with strong presence in Spain and a comparable mix of packaged tours, cruises, and corporate travel. Operates in adjacent Iberia market with similar supplier and destination mix but limited overlap in Portugal.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/passepartoutviagens
• Instagraminstagram.com/passepartout.viagens
• LinkedInlinkedin.com/company/passepartout-viagens

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Passepartout