Indo Arya
Indo Arya operates a hosted VICIdial open-source contact center platform, providing browser-based agent login, timeclock, and administration interfaces for call center inbound and outbound voice campaigns; first-party web evidence contradicts firmographic logistics metadata.
- Company typePrivate
- Founded1974
- HeadquartersAgra, India
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What Indo Arya does
Indo Arya's public web presence is a hosted instance of VICIdial, an open-source contact center software platform, with agent login, timeclock, and administrative interfaces accessible at indoarya.com. The documented product surface consists of four components: a web-based agent phone login portal (VERSION: 2.14-676c), a legacy grey-themed agent interface (VERSION: 2.12-496c-grey), an Agent Timeclock module for time-and-attendance tracking, and a VICIdial Administration console for campaign and system configuration. The platform targets call centers and contact centers running inbound and outbound voice campaigns, with a horizontal segmentation approach.
The firmographic record describes Indo Arya as a logistics provider offering transportation, warehousing, and supply chain management solutions, founded in 1974 and headquartered in Agra, India with 501-1000 employees. This conflicts with the first-party website content, which shows no logistics, transportation, or warehousing material and is exclusively a VICIdial hosting environment. Given the first-party rule for product and technology attribution, the operational reality reflected in the website is a hosted open-source contact center, and the logistics description appears to be inaccurate or stale third-party metadata.
Commercial mechanics are not disclosed. Pricing is not publicly available, no customer logos or named accounts appear in the source data, no distribution or marketing channels are documented, and there are no funding rounds, partnerships, or management team records. The company is classified as private with no public ticker. The revenue model is therefore unverified — likely a hosted-services or seat-based commercial structure — but cannot be confirmed from the available evidence. Notable data gaps include owner and management identity, revenue, customer base, pricing, geographic markets served, and any corporate history beyond the 1974 founding year recorded in firmographic metadata.
Indo Arya firmographics
Firmographics- Name
- Indo Arya
- Website
- https://indoarya.com
- Company type
- Private
- Founded year
- 1974
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Indo Arya operates a hosted VICIdial open-source contact center platform, providing browser-based agent login, timeclock, and administration interfaces for call center inbound and outbound voice campaigns; first-party web evidence contradicts firmographic logistics metadata.
- Ownership category
- akta.pro rank
Indo Arya industry classification
Industry- Product category
- Contact Center Software
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)
Keywords
Where Indo Arya is headquartered
LocationHeadquarters
- HQ city
- Agra
- HQ country
- India
- HQ region
- Asia
Markets served
Indo Arya business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales
Indo Arya product offering
Product offeringCore offering
Indo Arya provides hosted access to VICIdial, an open-source contact center software platform used for inbound and outbound call campaigns. The offering includes a web-based agent phone-login interface (with a legacy grey-themed variant), an Agent Timeclock module for attendance and time tracking, and a VICIdial Administration interface for managing campaigns and system configuration. Customers are call center and contact center operators who need a managed, browser-accessible call center platform.
Product overview
Indo Arya provides hosted access to VICIdial, an open-source contact center software platform. The offering consists of a core VICIdial agent interface (with both modern and legacy grey variants), an Agent Timeclock module for attendance tracking, and a VICIdial Administration module for system management. These components work together as a unified call center solution for inbound and outbound campaign management.
Differentiator
Problem solved
Functional benefit
Products and services
- VICIdial Agent Interface Web-based, browser-accessible phone-login interface for call center agents to log in and handle inbound and outbound call campaigns using the VICIdial open-source contact center platform.
- VICIdial Grey Agent Interface (Legacy) Legacy grey-themed variant of the VICIdial agent phone-login interface providing alternative access for agents who prefer the older interface look and feel.
- Agent Timeclock Time and attendance tracking tool that allows call center agents to log in and out, capturing attendance data for workforce management within the VICIdial platform.
- VICIdial Administration Administrative console for managing VICIdial contact center operations, including campaign setup, system configuration, and operational oversight for call center administrators.
Companies that use Indo Arya
Customer profileSegments1 record
Ideal customer profiles1 record
Indo Arya technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Indo Arya partnerships and signals
Strategic signalRecent moves4 records
Expansion highlights1 record
Indo Arya competitors and assessment
Company assessmentDirect peers
- 3CX: Software-based PBX and contact-center vendor offering a comparable self-hosted/web-based telephony platform for inbound/outbound queues. Closely comparable in delivery model (software that organizations deploy or that partners host) to a VICIdial-hosted operation.
- VICIdial Group (vicidial.org): The maintainer and principal distribution source of the VICIdial open-source contact-center stack that Indo Arya's product offering is built directly on. Closest functional peer, as both deploy the same agent interface, timeclock, and admin modules.
Broad incumbents
- RingCentral: UCaaS/CCaaS provider combining business telephony with contact-center features. Adjacent buyer audience to Indo Arya's VICIdial hosting customers (SMBs seeking bundled voice + contact center).
- Avaya: Incumbent contact-center and telephony vendor (Avaya Experience Platform) replacing legacy ACD/predictive-dialer estates. Relevant comparable for buyers migrating from on-prem dialers like VICIdial to managed solutions.
- Talkdesk: Enterprise cloud contact-center platform with ACD, IVR, WFM, and analytics. Competes for the same SMB/mid-market hosted-call-center wallet share as a VICIdial-based offering, but differentiated by proprietary AI and managed-service delivery.
- 8x8: Provider of cloud contact-center and unified communications as a single subscription. Competes head-to-head for hosted voice and contact-center buyers comparing CCaaS subscriptions against on-prem or self-hosted dialer deployments.
- Cisco (Webex Contact Center): Cisco's Webex Contact Center delivers cloud ACD, IVR, and omnichannel routing. Represents the enterprise-grade alternative buyers evaluate when choosing between cloud CCaaS and open-source/self-hosted dialer deployments like Indo Arya's.
- Five9: Cloud-native CCaaS leader serving inbound/outbound voice and digital channels. Competes for the same hosted contact-center buyers that Indo Arya's VICIdial deployment targets, but with a managed, scalable SaaS delivery model.
- NICE (CXone): Enterprise contact-center suite (formerly NICE inContact / CXone) covering inbound/outbound, ACD, quality, and analytics. Competes for larger hosted-contact-center opportunities that VICIdial deployments often serve.
- Genesys: Large incumbent contact-center platform (Genesys Cloud) addressing inbound/outbound, omnichannel routing, and workforce engagement. Targets enterprise and mid-market buyers who might otherwise consider a hosted open-source stack.
Market position
Strengths3 records
Weaknesses4 records
Competitive moat2 records
Key risks5 records
Key highlights4 records
Customer concentration
Indo Arya social profiles
Digital presenceIndo Arya financial estimates
Financial estimateRevenue estimate
Valuation estimate
Indo Arya leadership team
Management profileNumber of profiles
Indo Arya funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Indo Arya M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Indo Arya
What does Indo Arya do?
Indo Arya provides hosted access to VICIdial, an open-source contact center software platform used for inbound and outbound call campaigns. The offering includes a web-based agent phone-login interface (with a legacy grey-themed variant), an Agent Timeclock module for attendance and time tracking, and a VICIdial Administration interface for managing campaigns and system configuration. Customers are call center and contact center operators who need a managed, browser-accessible call center platform.
Is Indo Arya a public or private company?
Indo Arya is a private company. It is classified as unknown and is currently operating.
When was Indo Arya founded?
Indo Arya was founded in 1974. It employs 501 to 1,000 people.
Where is Indo Arya based?
Indo Arya is headquartered in Agra, India, in the Asia region.
Who are Indo Arya's main competitors?
Direct peers on record are 3CX and VICIdial Group (vicidial.org). Broad incumbents are RingCentral, Avaya, Talkdesk, 8x8, Cisco (Webex Contact Center), Five9, NICE (CXone) and Genesys.
Does Indo Arya have an API?
No public API is recorded for Indo Arya.
What industry is Indo Arya in?
Indo Arya's product category is Contact Center Software. Its primary akta.pro industry code is EDABACAA, Contact Center Operations & Tools (ACD/IVR/CRM/WFM). Its NAICS code is 561422 and its SIC code is 7385.