CISET Computer Maintenance

What CISET Computer Maintenance does

CISET Computer Maintenance (legal name Centro de Innovación y Soluciones Empresariales y Tecnológicas S.L.) is a privately held Spanish IT services firm founded in 2004 and headquartered in Leganés, Madrid, with a secondary operations center in Guadalajara. The company functions as a multi-vendor managed services provider for Spanish SMBs, professional services firms, and public-sector buyers, delivering IT maintenance, cybersecurity, cloud, ERP, HR, communications, and IT asset management through an authorized partnership portfolio that spans Microsoft, Sage, ESET, Sophos, Acronis, Lucca, Ivanti, Netskope, HP, Google, and NFON. CISET is registered in the INCIBE catalog since 2007, holds ISO 27001 and Esquema Nacional de Seguridad (ENS) certifications, and operates as a Kit Digital Agente Digitalizador accredited to channel Spanish government-subsidized digitalization vouchers to SMB clients.

The company's core offering is the resale, implementation, and managed operation of third-party platforms rather than proprietary technology. The stack covers productivity and cloud (Microsoft 365, Google Workspace), business applications (Sage ERP, Lucca HR), security (ESET, Sophos, Netskope SASE), data protection (Acronis), IT operations (Ivanti), communications (NFON), and hardware (HP). Service lines include managed IT services, cybersecurity operations, cloud migration, backup and disaster recovery, communications, and digitalization advisory tied to the Kit Digital program. Notable technical positioning includes accreditation to deliver ENS-grade implementations, a relevant gate for Spanish public-sector contracts.

Commercially, CISET operates a sales-led, partner-channel business model with revenue mechanics combining upfront licensing/migration project fees and recurring managed-services contracts. Go-to-market relies on multi-vendor authorized status, the Kit Digital subsidy channel, and a mix of direct enterprise wins and SMB volume. The named customer base spans large Spanish enterprises and public entities (Aena, Renfe, Urbaser, Ingeteam, EFE, Puerto de Algeciras, Tracasa), professional services firms (Ceconsulting), and municipalities (Ayuntamiento de Yebes). Headcount is reported in the 11–50 range; revenue is undisclosed.

Name

CISET Computer Maintenance

Legal name

Centro de Innovación y Soluciones Empresariales y Tecnológicas S.L.

Website

https://ciset.es

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

CISET is a Madrid-based, multi-vendor IT managed services provider serving Spanish SMBs, professional services firms, and public-sector clients with cybersecurity, cloud, ERP, HR, communications, and IT asset management built on authorized partnerships with Microsoft, Sage, ESET, Ivanti, NFON, and others.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

akta.pro secondary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud services
• ERP software
• IT maintenance

Headquarters

HQ city

Leganés

HQ country

Spain

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Maintenance and Managed Services: Recurring managed services contracts for IT maintenance, support, and monitoring. Services include remote and on-site technical support, system updates, security management, and proactive infrastructure management for business clients.
2. Product Sales (Hardware and Software): Resale of hardware equipment (computers, networking equipment) and software licenses (ERP, HR software, security solutions). Products include HP hardware, Sage ERP, Lucca HR software, and various security solutions.
3. Technology Consulting and Implementation: Professional services for digital transformation projects, software implementation, cloud migration, and cybersecurity consulting. Includes training services.
4. Technology Renting (Renting Tecnológico): Technology leasing services allowing businesses to acquire and regularly update IT equipment through rental contracts, facilitating cash flow management for clients.
5. Web Maintenance Services: Website maintenance services including updates, security certificates, optimization, backups, and restoration for platforms such as WordPress, Joomla, and PrestaShop.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

CISET is a Madrid-based managed IT services provider that delivers computer maintenance, cybersecurity, cloud productivity (Microsoft 365, Google Apps), backup/disaster recovery (Acronis), ERP (Sage), HR software (Lucca), cloud telephony (NFON), and technology renting to Spanish organizations. The firm sells standalone packaged services (e.g., Secure Workstation, Vulnerability Management, Web Maintenance) plus broader outsourced IT maintenance contracts and acts as a Kit Digital Agente Digitalizador.

Product overview

CISET (Centro de Innovación y Soluciones Empresariales y Tecnológicas S.L.) is an IT services company based in Leganés, Madrid, operating for over 20 years as a managed services provider. Its offering is structured as a portfolio of commercialized third-party platforms and specialized services rather than a single unified product. The core product set includes IT maintenance and support services combined with commercialized software platforms: Acronis Cyber Protect Backup Cloud (backup/disaster recovery), Microsoft 365 and Google Apps for Business (productivity/cloud suites), Sage for Accountants / Sage ERP (enterprise resource planning and accounting management), and the Lucca HR software suite (leave management, time tracking, expense management, payroll, performance reviews, and employee surveys). Add-on modules span cybersecurity (SOPHOS, ESET, Netskope, Safetica DLP), IT asset management (Ivanti Neurons for Discovery with intelligent vulnerability/patch management), unified communications (Centralita Virtual via NFON), technology renting, and web maintenance. Under Spain's Kit Digital program, CISET acts as a registered digitalization agent offering subsidized solutions including secure workstations and e-commerce platforms.

Differentiator

Problem solved

Functional benefit

Products and services

• Mantenimiento Informático (IT Maintenance Service) Outsourced IT maintenance and support contract covering customers' computer fleets, networks and infrastructure, delivered to Spanish organizations that lack full internal IT capacity.
• Acronis Cyber Protect Backup Cloud Cloud backup and disaster recovery service for endpoints, servers and workloads, protecting customers against data loss and ransomware.
• Microsoft 365 Resold Microsoft 365 cloud productivity and collaboration suite (email, Teams, Office apps, SharePoint) with CISET-led deployment and integration for Spanish businesses.
• Google Apps for Business Resold Google Workspace-style cloud productivity, email and collaboration tools with CISET-led deployment for Spanish businesses.
• Sage for Accountants Sage accounting software packaged and supported for accounting practices, tax advisors (asesorías) and gestión/administrative service firms in Spain.
• Sage ERP Sage enterprise resource planning software resold, implemented and supported by CISET for Spanish SMBs and mid-market organizations.
• Lucca HR Software Suite Lucca HR software suite covering employee management, absence tracking and expense reporting, resold and supported by CISET for Spanish employers.
• Centralita Virtual (NFON Virtual PBX) Cloud-hosted virtual PBX / business telephony service based on the NFON platform, deployed and supported by CISET for Spanish organizations.
• Ivanti Neurons for Discovery Ivanti-powered IT asset discovery service giving customers visibility into devices, software, and configurations across their IT estate.
• Intelligent Vulnerability and Patch Management Automated vulnerability and patch management service identifying, prioritizing and remediating security weaknesses across customer environments.
• SOPHOS Endpoint Protection / Intercept X Sophos next-generation endpoint protection and Intercept X anti-ransomware services, resold and managed for CISET customers.
• ESET Endpoint Protection / NOD32 ESET endpoint protection and NOD32 antivirus products resold and managed by CISET for Spanish SMB customers.
• Netskope SASE Platform Netskope-based Secure Access Service Edge offering providing cloud-delivered web security, CASB and zero-trust network access for customer environments.
• Safetica Data Loss Prevention (DLP) Safetica-based Data Loss Prevention solution that protects sensitive information from leaving the customer organization, deployed by CISET.
• Puesto de Trabajo Seguro (Secure Workstation) — Kit Digital Kit Digital-aligned secure workstation offering combining device provisioning with endpoint security (ESET, Sophos and related tools) for eligible Spanish SMBs.
• E-commerce Platform — Kit Digital Kit Digital-aligned e-commerce platform development and deployment service, available to eligible Spanish SMBs and autónomos.
• Web Maintenance Service Subscription website maintenance service covering updates, security patching, content edits and technical upkeep of customer websites.
• Renting Tecnológico (Technology Renting) Renting / leasing service that lets customers acquire hardware and technology solutions via monthly payments instead of upfront capital outlay.

Quantifiable outcome

• Managed IT infrastructures for over 20 years with important successes and mentions in IT services
• +1 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Partnerships

13 partnerships are on record, tiered strategic and core.

• DACEBAstrategicStrategic or Co-development Partner · 1 January 2021CISET partnered with DACEBA to offer ESET Protect Advanced security solutions with significant discounts (up to 40%) for DACEBA subscribers. DACEBA provides digitalization resources for accounting firms, consultancies, and legal practices, and CISET provides cybersecurity solutions as a complement to DACEBA's digital transformation services.
• INCIBE (Instituto Nacional de Ciberseguridad de España)strategicStrategic or Co-development Partner · 1 January 2007CISET is officially registered in INCIBE's Catalog of Cybersecurity Companies and Solutions since 2007. INCIBE is the national reference institution for cybersecurity development and digital trust in Spain, organizing major events including ENISE, CyberCamp, and Cybersecurity Summer BootCamp.
• SagecoreChannel Partner/ Reseller/ DistributorCISET is an authorized Sage partner that distributes and commercializes Sage solutions including Sage for Accountants (Sage Despachos Connected) and Sage ERP software. The partnership enables CISET to offer complete business management solutions to accounting firms, professional advisors, and businesses throughout Spain.
• LuccacoreChannel Partner/ Reseller/ DistributorCISET is a Business Provider of Lucca, a SaaS HR and administrative management software developer. Lucca solutions include Timmi (vacation management, time tracking, project management), Poplee (HR data, performance evaluation), Pagga (payroll), and Cleemy (expense management). Lucca serves over 1,100,000 users globally.
• MicrosoftcoreTechnology or IntegrationCISET is a Microsoft Partner offering Microsoft 365 solutions and services. The partnership includes cloud productivity tools, collaboration platforms, and Microsoft's AI-powered services for business digital transformation.
• ESETcoreChannel Partner/ Reseller/ DistributorCISET is an authorized ESET partner offering ESET Endpoint Protection, ESET NOD32 Antivirus, and ESET Protect Advanced solutions. The partnership provides cybersecurity solutions including antivirus, antispam, endpoint detection and response, and Safetica DLP (Data Loss Prevention).
• SophoscoreChannel Partner/ Reseller/ DistributorCISET is a Sophos partner offering Sophos Endpoint Protection and Sophos Intercept X with EDR technology. Sophos solutions provide advanced threat protection, firewall services, and network security for businesses.
• AcroniscoreTechnology or IntegrationCISET offers Acronis Cyber Protect Backup Cloud solutions for data protection and disaster recovery. Acronis technology provides backup for over 20 platforms including physical, virtual, cloud, and mobile environments, all managed from a single console.
• IvantistrategicTechnology or IntegrationCISET offers Ivanti Neurons for Discovery for automated IT asset inventory and management. Ivanti provides real-time asset visibility, vulnerability risk rating (VRR), and patch management solutions for enterprise IT environments.
• OVERTIstrategicImplementation/ SI/ Consulting PartnerOVERTI is an official Ivanti partner in Spain specializing in ITSM, ITAM, UEM, and cybersecurity. The partnership enables CISET to provide comprehensive Ivanti solutions with specialized implementation and consulting support.
• NetskopecoreTechnology or IntegrationCISET is a distributor of Netskope, a SASE (Secure Access Service Edge) technology leader. Netskope provides cloud security services protecting users, applications, and data with cloud-native architecture.
• NFONcoreChannel Partner/ Reseller/ DistributorCISET is an NFON partner offering cloud telephone (Centralita Virtual) solutions. NFON provides cloud-based business communications and virtual phone systems for unified enterprise communications.
• HP (Hewlett-Packard)coreChannel Partner/ Reseller/ DistributorCISET is an HP partner offering hardware and software solutions. HP products include computers, laptops, servers, and peripherals for business IT infrastructure.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Indra: Indra is Spain's largest IT services group, offering managed services, cloud, cybersecurity, and digital transformation across enterprise and government — a broad incumbent that competes for the same large Spanish logos as CISET (Aena, Renfe, government).
• Ayesa: Ayesa is a large Spanish IT and engineering services provider with operations across Iberia and LATAM, offering managed services, cloud, and cybersecurity — a broader incumbent competing for the same mid-market and public-sector wallet.
• Capgemini Spain: Capgemini's Spanish operations provide IT outsourcing, managed services, and cloud transformation to enterprise clients — competing with CISET for mid-market and large-enterprise managed services contracts in Spain.
• Insight Enterprises: Insight is a global IT solutions and managed services provider with a similar hardware/software resale plus managed services model — comparable as a broader incumbent in the same product category.

Direct peers

• Necsia: Necsia is a Spanish IT services firm offering managed services, cloud, and cybersecurity to mid-market and enterprise clients across Spain — a direct peer given overlapping product portfolio, vendor stack (Microsoft, security vendors), and customer base.
• Sothis: Sothis is a Spanish technology services company delivering managed IT, ERP (Sage/ERP partnerships), and industrial software solutions to SMEs and enterprises — comparable in vendor relationships and SMB focus.
• Quental (Minsait): Quental, now part of Minsait/Indra, is a Spanish IT services and outsourcing firm providing managed services, cloud, and digital transformation — overlapping directly with CISET's service portfolio and Spanish customer base.
• Solutia Innovables: Solutia is a Spanish IT services and consulting firm offering managed services, cloud, and cybersecurity to mid-market clients, with a similar mix of vendor partnerships (Microsoft, security vendors) and SMB focus.

Emerging players

• Grupo Korporate: Grupo Korporate is a smaller Spanish IT services group focused on SMEs with a managed services and cybersecurity portfolio — comparable as an emerging peer with overlapping Kit Digital-style SMB offerings.

Regional players

• IT Deusto: IT Deusto is a Basque Country-based IT services firm offering managed services, cloud, and Microsoft solutions — comparable as a regional Spanish peer with overlapping SMB and mid-market focus.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cisetsolutions
• Facebookfacebook.com/CISET.CentroInnovacion

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CISET Computer Maintenance