PHSS

What PHSS does

PHSS (Participation House Support Services London, legal name PHSS Support Services) is a Canadian non-profit organization founded in 1988 in London, Ontario, that provides community-based care and support for individuals with developmental disabilities, complex medical needs (including long-term ventilator dependence), and complex physical needs. Its core services comprise 24/7 supportive housing, person-centred care planning led by each individual or their designate, long-term ventilation care delivered through eight protected beds in partnership with local hospitals and Ontario Health atHome, intensive supports, day and overnight respite, Passport program management, and adaptive recreation programs including accessible sailing, sit-skiing, and skating. The organization operates from approximately 80 locations across Ontario, supports more than 450 individuals, and employs 750+ staff, including a DSW Apprenticeship Program for workforce development.

The business model is anchored in multi-year funding agreements with two provincial government counterparties, Ontario Health and the Ministry of Children, Community and Social Services (MCCSS), channelled through Development Services Ontario (DSO) and Ontario Health atHome (OHAH) waitlists; government-funded services are not priced to end users. A complementary fee-for-service channel exists through Community Place North day supports with direct online intake, and PHSS Foundation supplements revenue via charitable donations and annual events such as the 23rd Annual Bowl-A-Thon and the 24th Annual Leo Kirwin Memorial Golf Tournament. The underlying technology stack centres on a person-centred care planning and support delivery framework with WCAG 2.0 Level AA accessibility compliance; in January 2025 PHSS launched a redesigned website with an integrated Webly Chat AI assistant deployed in partnership with CarePlan AI and Marshall Dunn.

Strategically, PHSS positions itself as both a local integrated-care partner and an international thought leader, with formal integration into five Ontario Health Teams, collaborative research with Western University's Schulich School of Medicine & Dentistry producing peer-reviewed publications, and 2025 international engagement through the Ernest Goulding Memorial Lecture at Ireland's National Rehabilitation Hospital and the International Foundation for Integrated Care. Leadership is headed by President & CEO Brian Dunne, who was named to the Order of Ontario in 2025, with an Executive Lead team spanning Services, Corporate Services, and New Directions and Opportunities.

Name

PHSS

Legal name

PHSS Support Services

Website

https://phsscommunity.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

501–1,000 employees

Short description

PHSS is a non-profit organization providing 24/7 community-based supportive housing, person-centred care, and adaptive recreation for individuals with developmental, medical, and complex physical needs across Ontario, primarily funded by Ontario Health and MCCSS.

Ownership category

akta.pro rank

Product category

Disability and Complex Care Support Services

NAICS

Residential Intellectual and Developmental Disability Facilities (62321), Other Residential Care Facilities (62399)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Continuing Care at Home (CCaH) / Virtual CCRC Programs (HLADAEAH)

akta.pro secondary industries

Home-Based Primary Care / Medical House Call Practices (HLAFAEAI), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Developmental disability services
• Complex medical care
• Supportive housing services
• Person-centred community support
• Long-term ventilation care

Headquarters

HQ city

London

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Funding - Ontario Health: Provincial health ministry funding for healthcare-related services and supports provided to individuals with complex medical needs.
2. Government Funding - MCCSS: Ministry of Children, Community and Social Services funding for developmental services and related community supports.
3. Fee-for-Service Programs: Direct-purchased day supports at Community Place North available for individuals not accessing government-funded waitlists. Revenue generated through direct program fees.
4. Donations and Foundation: PHSS Foundation accepts charitable donations including the annual Bowl-A-Thon fundraiser ($16,025 raised in 2026), golf tournament, and general donations. Donations of $10+ receive charitable receipts.
5. Events and Sponsorships: Revenue-generating events including the Leo Kirwin Memorial Golf Tournament (sponsorship packages, registration fees $150/person or $600/foursome), bowl-a-thon pledges, and WestJet Gift of Flight raffle tickets.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

PHSS is a non-profit organization that provides 24/7 supportive housing, person-centred care planning, long-term ventilation, respite, intensive supports, and adaptive recreation programs for individuals with developmental, medical, and complex physical needs across 80+ locations in Ontario. Services are primarily government-funded through Ontario Health and MCCSS, with supplementary fee-for-service day programs at Community Place North and charitable fundraising through the PHSS Foundation.

Product overview

PHSS offers a comprehensive suite of community-based supports and services for individuals with developmental, medical, and complex physical needs. The organization operates a platform-plus-programs model centered on 24/7 Supportive Housing and Person-Centred Care, supplemented by specialized offerings including Long-Term Ventilation, You at Home family supports, and unique programs like Clarke Road Community (an intentional inclusive living model), Track 3 Sit Ski, and Accessible Sailing. Day programs at Community Place North include the Summer Social youth program and fee-for-service supports. Core services encompass recreation activities, intensive supports, respite care, Passport management, and training/consultation services. The organization prioritizes person-centred planning, enabling individuals to live independently in their own homes with coordinated, holistic support.

Differentiator

Problem solved

Functional benefit

Brands

• PHSS Foundation: The charitable foundation arm of PHSS that raises funds and accepts donations to support PHSS programs and services

Products and services

• 24/7 Supportive Housing Round-the-clock residential support for individuals with developmental, medical, or complex physical needs, enabling them to live independently in their own homes rather than in institutions.
• Person-Centred Care and Supports Individualized care approach where Person-Centred Plans are developed with each person supported, serving as a roadmap for personalized supports tailored to their unique needs and goals.
• Long-Term Ventilation Specialized respiratory support for individuals dependent on long-term ventilation, provided in partnership with local hospitals, Ontario Health atHome, and Community Respiratory therapists; eight protected beds allocated for LTV patients.
• Intensive Supports Comprehensive support services for individuals with complex medical and developmental needs, providing assistance with personal care, daily living activities, healthcare, finances, and community involvement.
• Day Respite and Overnight Respite Temporary relief services for caregivers, providing daytime or overnight care for individuals with disabilities in a safe, supportive environment.
• Passport Management Administrative support for Passport program funding, helping families manage and coordinate government funding for disability services.
• You at Home Family support initiative helping individuals with disabilities live in their own homes and participate in community life with family and friends.
• Clarke Road Community Intentional community model in London, Ontario where people of all abilities live together like family, serving as a replicable template for inclusive living across Ontario.
• Community Place North Fee-for-service day support facility offering programs for individuals with disabilities, including accessible recreational activities and social engagement opportunities.
• Summer Social Summer day program for young adults (13-21) with developmental, medical, and complex physical needs who are still in high school and living with family; activities shaped by participants' interests.
• Recreation Activities Community-based recreational programs including accessible sailing, skating, sit-ski programs, and other leisure activities promoting social engagement and physical wellness.
• Training and Education Professional development and training services for staff, families, and community members covering governance, leadership, and supports and services design and evaluation.
• Consultation Services Expert consultation services drawing on PHSS's experience in supporting individuals with complex needs, including guidance on community integration and care planning.
• DSW Apprenticeship Program Developmental Services Worker apprenticeship program allowing current employees to earn their DSW diploma while working, with PHSS as employer sponsor.
• Track 3 Sit Ski Program Adaptive winter sports program at Boler Mountain enabling individuals with disabilities to participate in sit-skiing.
• Accessible Sailing Adaptive sailing program at Rondeau where over 75 people annually experience sailing with staff support, running for two weeks each summer.
• Accessible Skating Inclusive skating events at Storybook Gardens, leading to the formation of PHSS's Skate Club meeting every Wednesday throughout winter.

Quantifiable outcome

• 450+ individuals supported to live in community rather than institutions
• +4 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability1 record

Feature3 records

Partnerships

21 partnerships are on record, tiered core, flagship and minor.

• CarePlan AIcoreTechnology or Integration · 9 January 2025Web development partner for new PHSS website redesign launched January 2025. Responsible for technical guidance and AI assistant integration.
• Marshall DunncoreTechnology or Integration · 9 January 2025Technical partner for website redesign. Installed Webly Chat AI assistance tool. Ongoing partnership with CarePlan AI.
• Development Services Ontario (DSO)coreChannel Partner/ Reseller/ DistributorProvincial government agency managing developmental services waitlists. DSO assesses eligibility and may refer individuals to PHSS for services. Referred to as 'Participation House London' in DSO systems.
• Ontario Health atHome (OHAH)coreChannel Partner/ Reseller/ DistributorProvincial healthcare at home coordination agency. Partners with PHSS for home-based medical care, long-term ventilation, and complex care coordination.
• International Foundation for Integrated Care (IFIC)flagshipStrategic or Co-development PartnerGlobal organization advancing integrated care. PHSS leadership (Brian Dunne, Donnie Antony) met with IFIC in Dublin during Ireland visit. Brian delivered Ernest Goulding Memorial Lecture at NRH. PHSS recognized alongside global colleagues for integrated care contributions.
• Schulich School of Medicine & Dentistry - Western UniversityflagshipStrategic or Co-development PartnerAcademic research partnership producing peer-reviewed publications on person-centred care. Collaborative on achieving quadruple aim through participatory care plan development.
• National Rehabilitation Hospital (NRH) IrelandflagshipStrategic or Co-development PartnerInternational host for PHSS leadership visit December 2025. Brian Dunne delivered 16th Ernest Goulding Memorial Lecture. PHSS presented at NRH National Conference on Specialist Rehabilitation Services.
• Middlesex London Ontario Health TeamcoreStrategic or Co-development PartnerLocal Ontario Health Team integration. PHSS collaborates as an integrated health partner at local level for coordinated person-centred care.
• Elgin Ontario Health TeamcoreStrategic or Co-development PartnerRegional OHT partnership for southwestern Ontario integrated care delivery.
• Huron Perth and Area Ontario Health TeamcoreStrategic or Co-development PartnerRegional OHT partnership covering Huron and Perth counties for integrated health services.
• Grey Bruce Ontario Health TeamcoreStrategic or Co-development PartnerRegional OHT partnership for Grey and Bruce counties in southwestern Ontario.
• Oxford Ontario Health TeamcoreStrategic or Co-development PartnerRegional OHT partnership for Oxford County integrated care services.
• Ontario Community Support Association (OCSA)coreStrategic or Co-development PartnerProvincial association for community support organizations. PHSS affiliated member for sector collaboration.
• Community Living Chatham-KentcoreStrategic or Co-development PartnerLocal community living organization partnership for developmental services in Chatham-Kent region.
• Pillar NonProfit NetworkcoreStrategic or Co-development PartnerLondon-area nonprofit support network. PHSS partner for community collaboration and sector resources.
• Local Hospitals (for Long-Term Ventilation)coreStrategic or Co-development PartnerPartnership with local hospitals, Ontario Health atHome, and Community Respiratory Therapists for eight protected long-term ventilator beds.
• Storybook Gardens and City of LondonminorStrategic or Co-development PartnerCommunity partnership for Accessible Skating events. City of London committed to accessibility and inclusive community spaces.
• Boler Mountain / London Track 3minorStrategic or Co-development PartnerAdaptive sports partnership for Track 3 Sit Ski program. PHSS supports 7 people participating in sit-ski program at Boler Mountain.
• Rondeau Accessible Sailing ProgramminorStrategic or Co-development PartnerAccessible sailing program at Rondeau. Staff team (Tom, Gord) welcome 75+ people for two-week sailing season.
• Dr. Áine CarrollflagshipStrategic or Co-development PartnerChair of IFIC and Professor of Integrated Care at University College Dublin. Internationally recognized health and social care expert hosted by PHSS for community events.
• McKay CrossminorStrategic or Co-development PartnerPartner organization contributing to PHSS ecosystem. Listed in partnerships and affiliations.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Extendicare: Large Canadian long-term care and home health operator providing 24/7 nursing, complex care, and retirement living; broader incumbent with overlapping complex-care capability though focused on seniors rather than developmental populations.
• Bayshore HealthCare: National Canadian home health provider offering nursing, personal care, and community support services; comparable in home-based complex care delivery but operating at national scale as a private company.
• CBI Health Group: Large Canadian provider of home health, rehabilitation, and community-based supports; broadly overlapping with PHSS's home-based medical and community participation services but at national scale.

Direct peers

• Community Living Ontario: Provincial federation supporting people with developmental disabilities across Ontario through member agencies; directly comparable to PHSS's community-based developmental services and family support model.
• Christian Horizons: Faith-based nonprofit operating residential and community participation supports across Ontario for people with developmental disabilities — comparable faith/values-rooted operator at similar scale.
• Reena: Toronto-area nonprofit providing residential, day program, and clinical supports for individuals with developmental disabilities; closest comparable residential and community participation operator.
• March of Dimes Canada: National nonprofit delivering community-based disability supports including residential services, attendant care, and recreation programs — directly overlapping with PHSS's person-centred residential and adaptive recreation offerings.
• Participation House Support Services (Hamilton region): Hamilton-area nonprofit supporting individuals with complex physical and developmental needs in community-based residential settings; highly comparable in mission, population served, and operating model.
• Vita Community Living Services: Ontario-based nonprofit supporting people with developmental disabilities through residential and community participation services; directly comparable in service mix and government-funded model.

Others

• Ontario Community Support Association (OCSA): Provincial association representing community support service organizations in Ontario; PHSS is an affiliated member and shares sector-level advocacy, funding, and standards context with OCSA's broader network.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/PHSScommunity
• YouTubeyoutube.com/channel/UC1lKGhk3LfNWEcaAQBkeiww
• Facebookfacebook.com/PHSScommunity
• LinkedInlinkedin.com/company/phsscommunity
• Instagraminstagram.com/PHSScommunity/#

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PHSS