Centretown Community Health Centre

What Centretown Community Health Centre does

Centretown Community Health Centre (CCHC) is a nonprofit, multi-service Community Health Centre established in 1969 and headquartered at 420 Cooper Street in Ottawa, Ontario. It delivers an integrated portfolio of health and social services — primary medical care, mental health and substance use counselling (including specialized 2SLGBTQIA+ programs), early years and family support, chronic disease management (diabetes education and chiropody), harm reduction, newcomer settlement support, and community health promotion — to approximately 15,000 clients annually through a staff of more than 150. Its core technology stack consists of standard community-health operational tooling: a Wix-hosted website with Google Maps APIs, Caredove for appointment booking and intake, Counselling Connect and 1Call1Click for referrals, and compliance infrastructure (PHIPA, PIPEDA, AODA, Canadian Centre for Accreditation).

CCHC's business model is direct-to-consumer public service delivery. Services are provided free of charge to eligible clients, particularly those without private insurance or with limited resources, in person at its single Ottawa site as well as virtually and by telephone. The organization is "primarily funded through the provincial Ministry of Health via the Local Health Integration Network (LHIN), now Ontario Health," which covers the bulk of operational costs for its primary care, mental health, community health promotion, and allied social services. Strategic positioning targets equity-deserving populations — 2SLGBTQIA+ community members, newcomers and refugees, people experiencing homelessness or precarious housing, low-income residents, and families with young children — through culturally safe, low-barrier, bilingual (English/French, with select Hebrew) programming.

The organization operates a hybrid segmentation approach combining persona-based segments (2SLGBTQIA+, mental health/substance use, parents and young children, chronic disease patients, newcomers) with geographic catchment (Centretown, Glebe, Old Ottawa South primary; broader Ottawa and Champlain region for specialty programs). Distribution is entirely direct: no resellers, no retail channel, and no commercial sales motion. Strategic growth occurs through partnership-driven service extension (Kids Come First Health Team, Jewish Family Services, Walk-in Counselling Clinic, Somerset West CHC, Ottawa Public Health) and program additions rather than market expansion or M&A.

Name

Centretown Community Health Centre

Legal name

Centretown Community Health Centre

Website

https://centretownchc.org

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

101–250 employees

Short description

Centretown Community Health Centre is a nonprofit, multi-service Community Health Centre in Ottawa, established in 1969, delivering free integrated primary care, mental health, counselling, early years, chronic disease, and harm reduction services to equity-deserving populations including 2SLGBTQIA+ individuals, newcomers, and low-income residents.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Outpatient Care Centers (6214), Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Social Services (8300)

akta.pro primary industry

Community-Based Preventive & Health Promotion Clinics (HLAFAGAO)

akta.pro secondary industries

Public/County Primary Care Clinics (HLAFAGAI), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

• Community health services
• Primary health care
• Mental health counselling
• Social services
• Health promotion programs

Headquarters

HQ city

Ottawa

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Ontario Ministry of Health / LHIN (Champlain) Public Funding: As a registered Community Health Centre in Ontario, CCHC is primarily funded through the provincial Ministry of Health via the Local Health Integration Network (LHIN), now Ontario Health. This covers the bulk of operational costs for primary care, mental health, community health promotion, and allied social services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels10 records

Core offering

Centretown Community Health Centre is a non-profit, community-governed health and social services organization based in Ottawa, Ontario. It delivers integrated primary care, mental health and addictions counselling, health promotion, allied health services (dietitian, physiotherapy, occupational therapy, chiropractic), newcomer/2SLGBTQIA+ programming, and early-years/family services to residents of Centretown, Old Ottawa South, the Glebe and surrounding Ottawa neighbourhoods.

Product overview

Centretown Community Health Centre operates as a multi-service nonprofit community health centre providing health and social services through a portfolio of programs. The organization offers primary care medical services, mental health and counselling programs (including specialized 2SLGBTQIA+ services), early years and family support programs, chronic disease management (diabetes education, chiropody), harm reduction services, and community health promotion activities. The centre uses partner platforms including Caredove for appointment booking, Counselling Connect for mental health referrals, and 1Call1Click for youth mental health service connections. Services are delivered in person, virtually, and by telephone across the Ottawa region, with particular attention to equity-deserving populations.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Health Care
• Mental Health & Addictions Counselling
• Diabetes Education Program
• Dietitian Services
• Physiotherapy
• Occupational Therapy
• Chiropractic Services
• Social Services
• 2SLGBTQIA+ Kind of Mind Program
• Newcomer & Refugee Services
• EarlyON Child and Family Centre
• Hepatitis C Care & Treatment
• Housing Support / Homelessness Services
• Walk-in Clinic
• Psychiatry Services
• Health Promotion & Community Development

Quantifiable outcome

• Serves approximately 15,000 clients with a staff of over 150 across health services, mental health, and community programs.
• +1 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Jewish Family ServicescoreStrategic or Co-development PartnerCCHC partners with Jewish Family Services for the Wednesday 2SLGBTQIA+ Quick Access Counselling Clinic, a same-day counselling service for LGBT2SQ+ community members available in French and English. This is a core partnership enabling extended hours and shared expertise for LGBTQ+ mental health in Ottawa.
• The Walk-in Counselling CliniccoreStrategic or Co-development PartnerCCHC partners with The Walk-in Counselling Clinic as part of the Wednesday 2SLGBTQIA+ Quick Access Counselling Clinic, providing same-day counselling access for LGBTQ+ individuals in the Ottawa region. This partnership combines multiple agency resources to reduce barriers to mental health care.
• Kids Come First Health TeamcoreStrategic or Co-development PartnerCCHC participates in the 1Call1Click program offered by Kids Come First Health Team, which helps children, youth, and families (birth to age 21) connect with mental health and addiction services across eastern Ontario including Ottawa, Pembroke, Cornwall, and surrounding counties. CCHC provides clinical expertise and program delivery within this network.
• Somerset West Community Health CentrecoreStrategic or Co-development PartnerCCHC and Somerset West Community Health Centre co-produced the 2016 and 2017 report cards on rooming houses in west-central Ottawa, highlighting health and housing inequities. The two CHCs have also partnered on advocacy initiatives and share overlapping service areas. Both organizations collaborate on community health issues affecting vulnerable populations in downtown Ottawa.
• Connected CanadiansminorStrategic or Co-development PartnerConnected Canadians program is featured on CCHC's website calendar, offering digital literacy and cyber safety workshops for seniors. CCHC hosts these sessions as part of its community health promotion programming.
• Ottawa Public HealthcoreStrategic or Co-development PartnerCCHC collaborates with Ottawa Public Health on COVID-19 vaccination clinics, testing access, and public health campaigns. During the pandemic, CCHC operated testing and vaccination sites and shared multilingual health resources developed in partnership with OPH.
• Ottawa Aboriginal CoalitionminorStrategic or Co-development PartnerCCHC partnered with Ottawa Public Health and the University of Ottawa Institute of Mental Health Research on the Ottawa Indigenous Community Members' Experiences of COVID-19 survey, supporting equity-focused data collection for First Nations, Inuit, and Métis communities in Ottawa.
• University of Ottawa Institute of Mental Health ResearchminorStrategic or Co-development PartnerCCHC partnered with the University of Ottawa Institute of Mental Health Research and Ottawa Public Health on a COVID-19 experiences survey focused on Indigenous community members, contributing to research on pandemic impacts on equity-deserving populations.
• City of OttawacoreOthersThe City of Ottawa provides financial support for Centretown Movies, an annual outdoor film festival created by the community for the community. CCHC provides staffing and administrative assistance for the festival, which takes place in Dundonald Park.
• Centretown Citizens Ottawa Corporation (CCOC)minorOthersCCOC is a partner in the Centretown Movies outdoor film festival, providing equipment storage for the volunteer-run festival. CCHC participates alongside CCOC and other community organizations.
• Your Credit UnionminorOthersYour Credit Union is the major sponsor of the Centretown Movies outdoor film festival. CCHC provides staffing and administration support for the festival as a community engagement initiative.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Jewish Family Services of Ottawa: Core CCHC partner for the Wednesday Quick Access Counselling Clinic offering bilingual counselling. Operates a comparable social-service and counselling model in Ottawa targeting similar unmet-need populations.
• Somerset West Community Health Centre: Adjacent Ottawa-based Community Health Centre with overlapping catchment (west-central Ottawa) and shared partnerships. Co-produced the 2016/2017 rooming house report cards with CCHC and competes for the same vulnerable populations and provincial CHC funding pool.
• Sandy Hill Community Health Centre: Ottawa CHC serving an inner-city catchment with primary care, mental health, harm reduction, and community programming. Direct overlap with CCHC's service mix and equity-focused populations, including newcomers and people who use substances.
• South-East Ottawa Community Health Centre: Ottawa CHC providing integrated primary care, social services, and community health promotion to a comparable equity-deserving population. Operates under the same Ontario CHC funding model and serves an adjacent inner-city catchment.
• Pinecrest-Queensway Community Health Centre: Another multi-service Ottawa CHC delivering primary care, health promotion, and social services under the same Ontario CHC funding framework. Comparable scale, program breadth, and equity-deserving population focus make it a structurally analogous operating model.
• Carlington Community Health Centre: Ottawa CHC delivering primary health, mental health, and social services with a comparable equity-driven model. Operates the same multi-disciplinary, team-based approach to underserved populations that defines CCHC.
• Canadian Mental Health Association (Ottawa Branch): Regional mental-health and addictions provider in Ottawa overlapping directly with CCHC's counselling, ANCHOR, and Access Mental Health programs. Provides free and low-cost services under a comparable public-funder model.

Broad incumbents

• Ottawa Public Health: Municipal public-health authority that CCHC partners with on vaccination, testing, and harm reduction. Operates at broader population scale across Ottawa and influences the upstream policy and funding environment CCHC operates within.

Regional players

• Bruyère Continuing Care: Ottawa-based nonprofit health organization providing specialized care for older adults and complex populations; adjacent to CCHC's diabetes, chiropody, and senior-focused programming but focused on institutional/post-acute services rather than primary community health.

Emerging players

• Wabano Centre for Aboriginal Health: Ottawa-based Indigenous health and wellness centre offering primary care, mental health, and cultural programming. Adjacent in mission (equity-focused community health) and overlapping in services, but specialised in Indigenous populations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCz-7IOIhKeduMMoYs6WQBdw
• Facebookfacebook.com/CentretownCHC
• LinkedInlinkedin.com/company/centretown-community-health-centre
• Instagraminstagram.com/ottawacchc
• Xx.com/centretownchc

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Centretown Community Health Centre