Intouch Communications

Name

Intouch Communications

Legal name

Intouch Communications

Website

https://intouchcomms.co.uk

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Intouch Communications is a UK-based managed services provider founded in 2012 that delivers bundled managed IT support, cyber security, and business telecoms to UK small and medium-sized enterprises, with case studies in the education and healthcare verticals.

Ownership category

akta.pro rank

Product category

Managed IT and Cyber Security Services

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512), Security Systems Services (56162)

SIC

Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Strategy & IT Advisory (BPAEAAAA)

akta.pro secondary industries

AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ), ITSM Governance, Compliance & Audit Readiness (BPAEAJAM)

Keywords

• Managed IT support
• Cyber security services
• Business telecoms
• Cloud phone systems
• Microsoft 365 management

Headquarters

HQ city

Fleet

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Support: Recurring managed IT support services including monitoring, maintenance, and technical support. Billed on a subscription basis with 24/7 support options for managed clients.
2. Cyber Security Services: Managed cyber security services including endpoint detection and response, dark web monitoring, email security, vulnerability scanning, and penetration testing.
3. Business Telecoms: Voice and connectivity services including cloud phone systems (3CX, Microsoft Teams, Yeastar), leased lines, mobile internet, business broadband, and contact centre solutions.
4. Microsoft Solutions: Microsoft 365, Power Platform, Copilot, and related Microsoft technology implementations and ongoing support.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Intouch Communications is a UK-based managed service provider delivering three integrated pillars: Managed IT Support (proactive monitoring, maintenance, IT consulting, backup and continuity), Managed Cyber Security (24/7 SOC monitoring, EDR, dark web monitoring, email security, vulnerability scanning, penetration testing, and security awareness training), and Business Telecoms (3CX, Microsoft Teams Phone, and Yeastar cloud phone systems plus leased lines, broadband, mobile internet, guest WiFi, and contact centre solutions). The company also implements Microsoft 365, Power Platform, and Copilot AI integrations under its Microsoft Solutions Partner status, and serves as a Cyber Essentials certification body.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Cyber Security Enterprise-grade managed cyber security service providing 24/7 SOC monitoring, threat detection and response for UK organisations, including EDR, dark web monitoring, email security, vulnerability scanning, and security awareness training.
• Managed IT Support Comprehensive managed IT support and operations providing proactive monitoring, maintenance, and technical assistance for business IT infrastructure, delivered on a subscription basis with optional 24/7 support.
• Business Telecoms (Cloud Phone Systems) Business phone system and connectivity services including 3CX, Microsoft Teams Phone, and Yeastar cloud phone systems, plus leased lines, business broadband, mobile internet, guest WiFi, contact centre solutions and virtual international numbers.
• Microsoft 365 Implementation and Management Complete Microsoft 365 suite implementation and management including productivity applications, Teams collaboration, Power Platform low-code tools, OneDrive cloud storage, and Copilot AI integration for UK businesses.
• IT Consulting Strategic IT consulting services to help UK organisations plan, optimise, and transform their technology infrastructure, including Microsoft ecosystem architecture and modernisation roadmaps.
• Penetration Testing Ethical hacking penetration testing services delivered in partnership with a CREST-accredited provider to identify and address security vulnerabilities in client environments.
• Backup and Disaster Recovery Business continuity solutions including backup services and disaster recovery capabilities to protect critical client data, delivered through the Kaseya Datto partnership.
• Cyber Essentials Certification Services UK government-backed Cyber Essentials and Cyber Essentials Plus certification services, including pre-configured packages and guided support to help organisations achieve certification.

Quantifiable outcome

• 82% of support tickets resolved on first contact
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft Solutions Partner and Microsoft Certified Expert. Provides Microsoft 365, Teams Phone System, Microsoft Power Platform (Power Apps, Power Automate, Power BI), OneDrive, and Copilot integration services to clients.
• Kaseya DattocoreTechnology or IntegrationGold Global Partner Program member. Provides backup, restore and related IT management solutions through the partnership.
• 3CXcoreTechnology or IntegrationCertified 3CX partner offering cloud phone system implementations, configurations and ongoing support.
• CREST-Accredited Penetration Testing ProvidercoreTechnology or IntegrationPenetration testing services delivered in partnership with a CREST-accredited provider for security assessment services.

Scale indicators8 records

Direct peers

• Netstar IT Support: UK managed IT support and cyber security provider. Comparable cloud-managed IT, cyber and Microsoft 365 services with similar SME customer base.
• Air IT: UK managed IT services and cyber security provider serving SMEs and mid-market. Comparable bundled IT support, cyber and cloud offering with similar account-management-led GTM.
• Focus Group: UK managed IT, communications and cloud provider with a strong SME focus. Directly competes with Intouch on bundled IT/voice/connectivity services and similar UK mid-market positioning.
• Gamma Communications: UK-headquartered unified communications, voice, data and managed connectivity provider. Direct competitor to Intouch's 3CX/Teams Phone/Yeastar and leased-line/broadband portfolio.
• Daisy Communications: UK-based provider of business communications, cloud, and IT services to SMEs and mid-market. Closely comparable to Intouch across the same three-pillar offering (managed IT, cyber, telecoms) with similar channel and customer profile.
• Charter Communications Group: UK-based managed IT, communications and cyber security provider targeting SMEs and mid-market. Directly comparable in scope (IT support, cyber, telecoms) and customer profile.
• Six Degrees Group: UK provider of managed cloud, hosting, connectivity and cyber security services. Comparable mid-market managed services and security focus, with broader geographic reach.

Broad incumbents

• Vodafone Business UK: Large UK business connectivity and unified communications incumbent. Comparable on mobile/connectivity, Teams integration and business phone systems, with substantially greater scale and brand recognition.
• Exponential-e: UK-based network, cloud and cyber security provider with a broader enterprise portfolio. Overlaps with Intouch across managed IT, connectivity and cyber but serves larger enterprise customers.
• BT Business: UK business arm of BT Group providing managed connectivity, unified communications and IT services. Comparable on telecoms and managed IT but serves a much broader customer base at greater scale.

Market position

Customer concentration

• Xx.com/intouchcomms
• Facebookfacebook.com/IntouchComms
• LinkedInlinkedin.com/company/intouchcomms

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intouch Communications