What Haven Home Safe does

Haven Home Safe (legal entity: Loddon Mallee Housing Services, ABN 28 081 883 623) is a non-profit community and affordable housing provider headquartered in Bendigo, Victoria, operating across regional and metropolitan Victoria through five physical offices (Bendigo, Geelong, Mildura, Epping, Kyabram) plus outreach in Swan Hill. Founded in 1980 (with conflicting firmographic data indicating 1978) and operating for 45 years, the organization manages over 2,000 properties and delivers 18 distinct service programs including Initial Assessment and Planning (IAP), Emergency Relief (being wound back in Mildura and Geelong effective October 1, 2025), Private Rental Assistance Program (PRAP/PRAP Plus), Rough Sleeper Assertive Outreach (RSAP), Community Connections Program (CCP), Housing Support for the Aged (HSA), Tenancy Plus, and specialist youth and family-violence programs. Its flagship Sidney Myer Haven in Bendigo, operational since 2015, provides 19 two-bedroom units with wrap-around support through the Shared Futures program; 125 tenancies have commenced there, and a 2023 third-party SROI evaluation (Think Impact) measured $12-$13 of social and economic value generated per $1 invested.

The technology stack is operational rather than product-led, focused on community housing management, property and tenancy administration, and case coordination across the Victorian Housing Register. Notable innovation sits in the IMBY modular housing initiative, which targets supply-side scaling by promoting second-home modular construction to address a stated Victorian requirement of 6,000 new homes annually over the next decade. The organization runs an ESG+ impact reporting framework and produces impact stories through a multi-channel digital presence (website, Facebook, YouTube, Instagram, LinkedIn, X).

Revenue is derived primarily from contracts with the Victorian Department of Families, Fairness and Housing, supplemented by individual donations (including a structured impact-tier system from $20 to $500), corporate and workplace giving partnerships, community and school fundraising, bequests and legacy gifts (Gifts in Wills), and philanthropic grants. The Sidney Myer Haven program is funded entirely through Haven Home Safe and philanthropic donations, requiring $220,000 per year. Distribution is delivered face-to-face via regional offices and government referral pathways, with after-hours statewide crisis support routed through the St Kilda Crisis Centre (1800 825 955). Customer segments include people experiencing homelessness or housing crisis (primary), family-violence victim survivors, young people aged 16-21 exiting statutory care, persons aged 50+ with complex needs, social and affordable housing renters, and people in or seeking private rental.

Name

Haven Home Safe

Legal name

Loddon Mallee Housing Services

Website

https://havenhomesafe.org.au

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

51–100 employees

Short description

Haven Home Safe is a Bendigo-based non-profit community housing provider operating across Victoria, managing 2,000+ properties and delivering 18 homelessness and housing support programs to people experiencing homelessness, family-violence survivors, youth leaving care, and social housing renters.

Ownership category

akta.pro rank

Product category

Community Housing and Homelessness Services

NAICS

Community Housing Services (62422), Temporary Shelters (624221), Services for the Elderly and Persons with Disabilities (62412), Other Community Housing Services (624229)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC), Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO), Senior & Transitional Monthly Housing (THAMAFAJ)

Keywords

• Community housing services
• Homelessness support services
• Social housing management
• Crisis accommodation services
• Tenancy support programs

Headquarters

HQ city

Bendigo

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Funding and Contracts: Primary funding through contracts with Victorian Government departments for delivery of homelessness and housing support services across multiple regions.
2. Individual Donations: Direct donations from individuals supporting housing and homelessness services. Accepts various donation amounts with specific impact allocations ($20 phone cards, $40 travel cards, $100 food essentials, $280 emergency accommodation nights, $500 rent advances). Tax deductible for donations of $2 or more through Deductible Gift Recipient status.
3. Corporate Partnerships: Business and organizational partnerships creating meaningful social impact through workplace giving programs, event sponsorship, and collaborative funding initiatives.
4. Bequests and Legacy Giving: Gifts in Wills program allowing donors to leave lasting legacies supporting future generations to find safety and stability.
5. Property Donations: Accepts donations of land and homes to expand housing supply and support mission. Contact via [email protected] for large donations.
6. Philanthropic Grants: Sidney Myer Haven program is entirely funded through Haven Home Safe and philanthropic donations. Requires $220,000 annually to operate the 19-unit residential complex.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels11 records

Core offering

Haven Home Safe is a registered community and affordable housing provider delivering homelessness intake, crisis accommodation, transitional housing, social and affordable housing property management, and wrap-around tenancy support services across regional Victoria, Australia. The organization manages over 2,000 properties and operates 18 distinct support programs targeting people experiencing homelessness, young people leaving care, family violence survivors, and aged persons with complex needs.

Product overview

Haven Home Safe is a registered community and affordable housing provider delivering housing and homelessness services across Victoria, managing over 2,000 properties. The organization operates a multi-service portfolio centered around its core homelessness and housing support programs, including Initial Assessment and Planning (IAP), Emergency Relief, Private Rental Assistance (PRAP/PRAP Plus), and various specialist tenancy programs. Their regional offices in Bendigo, Geelong, Mildura, Epping (Melbourne), and Kyabram deliver 18 distinct services targeting different populations—from rough sleepers and youth leaving care to aged individuals and family violence survivors. Key programs include the Sidney Myer Haven (SMH) residential complex offering 19 units with wrap-around Shared Futures support, and innovative IMBY modular housing solutions. All housing allocations are coordinated through the Victorian Housing Register (VHR), and the organization maintains an ESG+ impact reporting framework.

Differentiator

Problem solved

Functional benefit

Products and services

• Homelessness and Housing Support Services
• Initial Assessment and Planning (IAP)

Quantifiable outcome

• 5,280 people helped in 2025/26 financial year through homelessness intake and support programs
• +4 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eight partnerships are on record, tiered core and minor.

• Think ImpactcoreStrategic or Co-development PartnerSocial impact consultancy engaged to conduct Social Return on Investment (SROI) evaluations of the Sidney Myer Haven program in 2018 and 2023. The 2023 report showed $12-$13 social and economic value generated for every $1 invested.
• Berry StreetcoreChannel Partner/ Reseller/ DistributorReferral source for Keys to Independence Program (K2I) supporting young people in out-of-home care to increase living skills and identify housing pathways.
• WombatcoreChannel Partner/ Reseller/ DistributorReferral partner for Pathways to Independence Program (PIP) assisting young people aged 17-21 exiting statutory care to transition to independent living.
• Mallee Family CareminorChannel Partner/ Reseller/ DistributorPartner organization working with Swan Hill Homelessness Assertive Outreach Response team to provide coordinated services to people experiencing rough sleeping.
• Swan Hill Rural City CouncilminorStrategic or Co-development PartnerLocal government partner collaborating with Rough Sleeper Assertive Outreach Program in Swan Hill region.
• Victoria PoliceminorChannel Partner/ Reseller/ DistributorPartner agency working with Swan Hill Homelessness Assertive Outreach Response team for coordinated response to rough sleeping.
• Swan Hill District HospitalminorChannel Partner/ Reseller/ DistributorHealthcare partner collaborating with Rough Sleeper Assertive Outreach Program to connect rough sleepers with medical and health services.
• Mallee Sexual Assault & Domestic ViolenceminorChannel Partner/ Reseller/ DistributorSpecialist family violence service partner working with Swan Hill Homelessness Assertive Outreach Response team.

Scale indicators8 records

Recent moves3 records

Expansion highlights5 records

Direct peers

• HousingFirst: Melbourne-based community housing organization implementing the Housing First model for people experiencing homelessness with complex needs. Direct comparable given Haven Home Safe's Housing First for Young People Leaving Care program.
• Launch Housing: Major Melbourne-based community housing and homelessness provider delivering crisis accommodation, transitional housing, and tenancy support. Operates a similar multi-service model with government contracts and philanthropic funding, making it the closest direct comparable.
• Unison Housing: Victorian registered community housing provider managing affordable housing stock and delivering tenancy services. Directly comparable as a state-funded community housing provider with overlapping government contracts and renter support programs.
• VincentCare Victoria: Victorian homelessness and community housing provider delivering emergency accommodation, housing, and support across Melbourne and regional areas. Comparable in service mix, government funding reliance, and multi-region operating model.
• Sacred Heart Mission: Melbourne-based nonprofit delivering homelessness services, community meals, and housing support. Comparable nonprofit model combining crisis services, case management, and advocacy, serving overlapping client populations.
• HomeGround Services: Melbourne-based homelessness services provider delivering crisis and transitional accommodation. Comparable nonprofit offering crisis housing and support services with government and philanthropic funding.

Emerging players

• Wintringham: Specialist aged homelessness housing provider in Victoria. Particularly comparable to Haven Home Safe's Housing Support for the Aged (HSA) program serving people 50+ with complex needs.
• Foyer Foundation: Australian nonprofit supporting young people leaving care through education, employment, and housing pathways. Comparable to Haven Home Safe's Pathways to Independence and Keys to Independence programs for young people exiting statutory care.

Regional players

• Port Phillip Housing Association: Victorian registered community housing provider delivering affordable rental housing and tenant support services. Comparable in property management scale and affordable housing tenancy focus, though operating in metropolitan Melbourne rather than regional Victoria.

Others

• Berry Street: Major Victorian nonprofit delivering family services, out-of-home care, and youth support. Functions as both a referral partner (for Haven Home Safe's K2I program) and a sector peer operating in adjacent social service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/HavenHomeSafe
• YouTubeyoutube.com/channel/UCVAojfsypGj5DX6uXil_1iA
• Facebookfacebook.com/HavenHomeSafe
• LinkedInlinkedin.com/company/havenhomesafe
• Instagraminstagram.com/havenhomesafe

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Haven Home Safe