NCN Health

What NCN Health does

NCN Health is a public health service incorporated under Victoria's Health Services Act 1988, operating three campuses in Nathalia, Cobram, and Numurkah that collectively serve the Moira Shire of regional Victoria, Australia. The organisation was formed on 1 July 2019 through the voluntary amalgamation of Nathalia District Hospital, Cobram District Health, and Numurkah District Health Service. It runs an integrated care portfolio spanning urgent care (24/7 across all campuses), acute inpatient beds (34 across the three sites), theatre services, X-ray and ultrasound, four residential aged care facilities (Banawah, Irvin House, Numurkah Pioneers Memorial Lodge, Karinya), two dental clinics including a new OPG imaging capability, two accredited medical clinics (Cobram and Nathalia), community health and allied health services, community transport for dialysis patients, telehealth consultations, and visiting specialist services. The organisation also operates an independent living retirement village (Gwandalan Court) and is undertaking a $55 million Public Sector Residential Aged Care development in Numurkah.

Revenue is sourced principally from Victorian Government Department of Health funding, Medicare bulk billing, private health insurance (with a no-gap guarantee for privately insured hospital admissions), patient fees for non-Medicare services, and donations/fundraising. The go-to-market is direct-to-consumer across the three campuses, with access pathways through self-referral, GP referral, community health referral, hospital transfer, and walk-in urgent care. Service delivery is supported by a tiered staff structure under CEO Mark Ashcroft (joined June 2024) and a Board appointed by the Governor-in-Council. The technology stack is conventional healthcare IT, including LiquidFiles for secure information transfer, HealthDirect and VideoCall Direct for telehealth, TYRO and Medicare Online for claiming, and the Centaur Portal for private dental booking; no proprietary AI, platform, or product is being commercialised beyond service delivery. Strategic direction is set out in the 2026-2030 Strategic Plan, with a 2027 Dual Graduate Nurse Program partnership with Goulburn Valley Health already in place.

Name

NCN Health

Legal name

NCN Health

Website

https://ncnhealth.org.au

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

501–1,000 employees

Short description

NCN Health is a Victorian public health service operating three campuses (Nathalia, Cobram, Numurkah) that deliver integrated acute, urgent, residential aged care, community health, dental, and GP services to residents of the Moira Shire, funded primarily by the Victorian Government and Medicare.

Ownership category

akta.pro rank

Product category

Rural Public Healthcare Services

NAICS

General Medical and Surgical Hospitals (622110), Nursing and Residential Care Facilities (623), Ambulatory Health Care Services (621), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Nursing & Personal Care Facilities (8050), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Home Health Care Services (8082)

akta.pro primary industry

Continuous Home Care (Crisis Hospice) (HSABAFAB)

akta.pro secondary industries

Primary Care & General Medicine Virtual Care (HLALAAAA), Non-Communicable Disease Prevention & Chronic Disease Programs (BPAIAJAI)

Keywords

• Rural public health services
• Residential aged care
• Community allied health
• Dental health clinics
• Hospital acute care

Headquarters

HQ city

Nathalia

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Government Health Funding: NCN Health is a public health service incorporated under the Health Services Act 1988, receiving government funding to provide healthcare services to the Moira Shire community.
2. Medicare and Bulk Billing: Revenue from Medicare for eligible healthcare services including GP consultations, specialist appointments, and diagnostic services.
3. Private Health Insurance: Revenue from private health insurers for patients choosing to use private cover for hospital admissions. The service guarantees no out-of-pocket medical expenses for privately insured patients.
4. Patient Service Fees: Fees charged to patients including private dental appointments, standard consultations at Cobram Medical Clinic ($90), and fee-for-service community health appointments.
5. Donations and Fundraising: NCN Health relies on donations, bequests, and fundraising to upgrade equipment and infrastructure. All donations over $2 are tax-deductible.
6. Government Grants for Projects: Special funding for infrastructure projects including $55 million for Public Sector Residential Aged Care development in Numurkah, and $255,000 for dialysis and same-day cancer service planning.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

NCN Health is a government-incorporated public health service providing integrated healthcare across three rural Victorian campuses (Nathalia, Cobram, Numurkah). It delivers acute hospital care, 24/7 urgent care, residential aged care across four facilities, community and allied health services, dental services, and primary care through medical clinics, supported by telehealth and community transport.

Product overview

NCN Health is a rural health service provider operating three hospital campuses (Nathalia, Cobram, Numurkah) in Victoria's Moira Shire, offering a unified portfolio of integrated healthcare services. The core offering comprises acute hospital care (urgent care, emergency, theatre, acute inpatient beds), residential aged care (four facilities across the campuses), community health and wellbeing services (allied health, district nursing, mental health, chronic disease management), and primary care through two medical clinics and a dental clinic. Digital health services including Telehealth enable remote consultations, while specialist visiting services and community transport programs extend access across the region. A major $55 million PSRACS development is underway in Numurkah.

Differentiator

Problem solved

Functional benefit

Brands

• Banawah Nursing Home: 20-bed residential aged care facility in Nathalia
• Irvin House Residential Aged Care
• Karinya Nursing Home
• Numurkah Pioneers Memorial Lodge
• Gwandalan Court Retirement Village
• Cobram Dental Clinic
• Cobram Medical Clinic
• Nathalia Clinic

Products and services

• Urgent Care / Emergency 24-hour urgent care centres operating 365 days a year at all three campuses (Nathalia, Cobram, Numurkah), providing emergency medical treatment for acute conditions for residents and visitors of the Moira Shire.
• Acute Care Inpatient hospital care including general medicine, palliative care, and post-surgical recovery, with 6 beds at Nathalia, 12 beds at Cobram, and 16 beds at Numurkah, including transitional care.
• Theatre Services Surgical services offered two days per week at Numurkah campus, including general surgery, gastro intestinal endoscopy, orthopaedics, and minor gynaecology procedures.
• X-Ray and Ultrasound Medical imaging services providing X-ray and ultrasound diagnostics for patients across all three campuses.
• Residential Aged Care Four fully accredited residential aged care facilities: Banawah Nursing Home (Nathalia), Irvin House (Cobram), Numurkah Pioneers Memorial Lodge, and Karinya Nursing Home (Numurkah), providing permanent and respite accommodation with 24-hour qualified nursing staff.
• Community Health and Wellbeing Allied health and community-based services including physiotherapy, district nursing, occupational therapy, speech pathology, mental health supports, chronic disease management, NDIS support, Home Care Packages, and health promotion delivered across all campuses and in clients' homes.
• Dental Health Services Cobram Dental Clinic providing general dental care, children's dental, emergency dental, restorative treatments, root canal therapy, crowns and bridges, and dentures, accepting both public and private patients. Includes specialised OPG panoramic dental X-ray imaging installed February 2026.
• Medical Clinics Two fully accredited medical clinics (Cobram Medical Clinic and Nathalia Clinic) offering comprehensive primary healthcare including GP services, women's health, men's health, immunisations, chronic disease management, skin checks, and minor procedures.
• Telehealth Virtual appointments via HealthDirect and VideoCall Direct platforms enabling patients to consult remotely with GPs, physiotherapists, occupational therapists, speech pathologists, mental health professionals, and counsellors.
• Community Transport including Dialysis Free community transport service for Moira Shire residents, including dialysis patient transport to Goulburn Valley Health, Yarrawonga Health, Kyabram Health, and Echuca Health, with dedicated vehicles deployed from November 2025.
• Specialist Visiting Services Visiting specialists at NCN Health including orthopaedic surgeon, gynaecologist, general surgeon, geriatrician, psychiatrist, audiologists, and cardiologist, providing local access to specialist consultations.
• Donations and Fundraising Program Tax-deductible donations, bequests, and fundraising program supporting NCN Health equipment and infrastructure upgrades across all three campuses.

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Victorian Government Department of HealthcoreOthersNCN Health operates under government health funding and regulatory oversight. The Department of Health and Human Services is committed to achieving best health outcomes for Victorians and plays a critical role in the Victorian health system.
• Goulburn Valley HealthcoreStrategic or Co-development PartnerGV Health is the main referral health service for the Hume region and NCN Health's primary referral partner. They deliver patient-centred care and are key to NCN Health's Dual Graduate Program partnership for 2027.
• Hume Rural Health AlliancecoreTechnology or IntegrationProvides ICT Core Systems support to public health services within the Hume Region of Rural Victoria. NCN Health staff access email through HRHA domain (hrha.org.au) and ICT infrastructure.
• MHA Care LimitedminorStrategic or Co-development PartnerNot-for-profit organisation providing home and community care services in Moira Shire, supporting frail older people, people with disability, and their carers to continue living at home.
• Murray Primary Health NetworkcoreStrategic or Co-development PartnerPart of national network of 31 PHNs working to improve health systems through better coordination of health services and commissioning new services to address community needs.
• Goulburn Valley Primary Care PartnershipminorStrategic or Co-development PartnerVoluntary alliance of community and health agencies with vision of healthy individuals, families and communities in Greater Shepparton, Moira and Strathbogie Shires.
• Moira Shire CouncilminorStrategic or Co-development PartnerLocal government partnership to enhance delivery of quality care for the Moira Shire community.
• Goulburn Murray Local Learning & Employment Network (GMLLEN)minorStrategic or Co-development PartnerPartnership for work experience placement coordination for school students across NCN Health campuses.
• Murray City Country Coast (MCCC) GP Training ProgramminorStrategic or Co-development PartnerGP Training Program available at NCN Health Cobram Medical Clinic. Doctors have been training GP Registrars for nearly 10 years.
• Murray to the Mountains Intern ProgramminorStrategic or Co-development PartnerPartnership between Alpine Health, NCN Health, and Yarrawonga Health providing comprehensive training for PGY 1 and PGY 2 medical graduates.
• HealthDirectcoreTechnology or IntegrationTelehealth platform provider for Numurkah Primary Health waiting room video consultations.
• VideoCall DirectcoreTechnology or IntegrationTelehealth platform for Cobram Medical Clinic and Cobram Community Rehabilitation Centre video consultations.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Northeast Health Wangaratta: Regional Victorian health service providing acute, sub-acute, aged care, and community services across a broader catchment. Comparable service mix and public health service status but at greater scale and broader geography than NCN.
• Albury Wodonga Health: Larger cross-border (NSW/VIC) regional health service providing acute, sub-acute, mental health, and community services. Comparable in rural/regional integrated delivery and Victorian Health Services Act status, but operates at significantly greater scale; former employer of NCN Board Director Sally Squire.
• Goulburn Valley Health: Larger regional Victorian health service and the main referral hospital for the Hume region. Comparable in service scope but at greater scale; serves as NCN Health's primary referral partner and partner in the Dual Graduate Program for 2027.

Direct peers

• Echuca Regional Health: Larger rural Victorian health service providing acute, sub-acute, aged care, and community services along the Murray. Comparable multi-service rural delivery model and recipient of NCN's community dialysis patient transport referrals.
• Western District Health Service: Multi-campus rural Victorian health service operating acute hospitals, aged care, and community health across the Western District. Directly comparable to NCN in scale, service mix, public health service status, and rural integrated delivery model.
• Yarrawonga Health: Small rural Victorian health service providing acute, aged care, and community health near the Murray River. Comparable in scale, service mix, and Murray-to-Mountains Intern Program partnership with NCN Health.
• Benalla Health: Rural Victorian health service providing acute, aged care, and community health. Comparable in service mix and rural public health service model; an NCN Health Board Director (Mewan Dissanayake) also serves as Executive Director of Finance and Corporate Services at Benalla Health.
• Kyabram District Health Service: Small rural Victorian health service providing acute, aged care, and community services. Comparable in scale, service scope, and Health Services Act incorporation status; also receives NCN community dialysis patient transport referrals.
• Beechworth Health: Small rural Victorian health service providing acute, aged care, and community services. Direct peer given its similar scale and the fact that NCN Health's current CEO Mark Ashcroft was Beechworth Health's CEO from 2016-2024.
• Alpine Health: Multi-campus rural Victorian health service across Alpine Shire providing acute care, aged care, and community services. Comparable in multi-campus structure and rural public health service status; also a former employer of NCN's CEO.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ncnhealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NCN Health